Dear Editor,
The May bank holidays are upon us and train stations are buzzing with travellers and day-trippers. However, for millions of people who are deaf, or have hearing loss, using public transport can be a challenging and stressful experience.
Imagine being on a platform. Passengers suddenly start leaving and you’re not sure why. Or you’re on a train that stops unexpectedly between stations, and you seem to be the only person in the carriage unaware of what’s going on. What should be a relaxing journey can quickly become an anxious and isolating experience. Deaf people often rely on fellow travellers for help.
To mark Deaf Awareness Week (5–11 May), RNID – the national charity supporting the 18 million people who are deaf, have hearing loss or tinnitus – has highlighted concerning research showing that the public are often unwilling to assist deaf people when navigating public transport. Whilst many people do want to help – they’re often held-back by uncertainty around how to communicate.
The good news is that RNID’s ‘It does matter’ campaign offers free tips and videos with basic BSL phrases to help people become more deaf-aware and confident when offering support.
This Deaf Awareness Week is the perfect time to learn how you can make a difference. Visit www.rnid.org.uk/it-does-matter
Yours sincerely,
Teri Devine,
Associate Director of Inclusion,
RNID
