ECHC overwhelmed by success of The Haven wellbeing pilot project

Almost 2,500 visits to service in its first year 

Edinburgh Children’s Hospital Charity (ECHC), the charity behind The Haven, a wellbeing and resilience pilot, developed to tackle Scotland’s mental health crisis says it is overwhelmed by its success in its first year. 

The service opened at The Fraser Centre in Tranent in September 2023 and is the first centre to open under the Charity’s ‘No Time To Wait’ strategy. Over its first twelve months, the service operated for three afternoons a week, and attracted 2,412 visits. Of these visits, 1,360 were children and young people and 1,052 were their affected family members. 

Roslyn Neely, CEO of ECHC said: “We are incredibly proud of the success of The Haven over its first year. Poor mental health is one of the biggest challenges of this generation and to have been able to support so many young people, and their families, struggling with their mental health is really inspiring.

“The Haven model has been created by experts and delivered by hugely passionate and committed members of our team, but it is not a complex or complicated process. This is a model that can be taken and delivered all over the country, it simply needs the will and the funding. 

“If we, as a charity, can evidence this much success in one pilot service in just twelve months, imagine how many people dealing with poor mental health could be helped if this model was scaled up and rolled out throughout Scotland.” 

The Haven aims to support families with children struggling with their mental health and prevent problems escalating to the point where professional intervention is needed. Of those who have attended in the last year, the most common issues are around anxiety and depression, followed by challenges in the school environment and school attendance, neurodiversity and self harming, and less commonly, suicidal ideation and eating disorders.

parent who has used The Haven said: “When we all felt at our lowest point we contacted The Haven. Everyone there genuinely cares.

“Our son found it a safe space to open up and talk. The support The Haven provides us as parents is invaluable. We know the team is on our side and has helped us to realise what we are doing is right. I always look forward to our chats.”

The Haven is open to any child or young person with a mental health concern, and any member of their family, including parents, carers, siblings and grandparents. Due to its success, The Haven will next month move to new premises and will open five days a week.

With bigger facilities, longer opening hours and a larger catchment area, The Haven will be able to support even more people across the Knox Academy postcode area as well as the Ross High School area, from its new premises in Haddington. 

Fiona O’Sullivan is Director of Children’s Wellbeing at ECHC, she said: “The Haven is unique as it supports the whole family and recognises that when a child or young person is suffering as a result of poor mental health this can have a massive detrimental impact on the rest of the family. 

“Our service exists to support the child, the parent, the grandparent, the auntie, the carer, whomever is closest to the child in need. 

“We are thrilled that The Haven is able to expand its service for the remainder of the pilot. Part of the purpose of the pilot was to ascertain the scale of demand, and our data from the first twelve months has simply  confirmed to us what we already knew, that children and young people are crying out for help.”

The Haven will close its doors permanently in July 2025, at which point ECHC is willing to hand over the model and findings from the pilot to any organisation willing to take The Haven model and roll it out more permanently. 

Roslyn Neely added: “Our entire team is completely invested in The Haven and the thought of it closing at this point is almost unbearable, but it was always the intention this would be a two-year pilot, and as a charity we sadly can’t fund and resource this forever. 

“It is our vision that every community in every local authority area across Scotland will have a Haven for those who need it. The model has shown without any doubt that it works, and at the end of the pilot we hope to demonstrate that, at the very least, it has provided valuable support and intervention which has helped a child and their family to cope better with their situation; and at best, may have negated the need for CAMHS support later down the line.”

Edinburgh Children’s Hospital Charity: ‘No Time To Wait’

Charity head: New children’s mental health service has “the potential to be transformational”

  • ECHC reports promising data showing children and families benefiting from ‘The Haven’ 
  • No Time To Wait pilot service attracts almost 1,300 visits in first six months  

A new pilot service set up to tackle the mental health crisis facing children and young people in Scotland has released promising data showing the numbers benefitting from its service in the first six months of operating. 

Developed by Edinburgh Children’s Hospital Charity (ECHC), ‘The Haven’ wellbeing and resilience service opened at The Fraser Centre in Tranent in September 2023. It is the first centre to open under the Charity’s ‘No Time To Wait’ strategy.

The Haven aims to support families with children struggling with their mental health and prevent problems escalating to the point where professional intervention is needed.

It is open for three afternoons a week and has attracted 1,264 visits in the first six months. 

Roslyn Neely, CEO of ECHC said: “Children and young people in Scotland are in the midst of a mental health crisis, a crisis which doesn’t just impact the child, but the whole family who feel they have nowhere to turn. 

“We are staggered by the number of people we have been able to support through The Haven, and the impact the service has had on young people and their families. It really does have the potential to be transformational.

“We truly believe there is no time to wait. Allowing the mental health crisis to escalate just wasn’t an option.”

The service was developed in response to ECHC’s research which found that over half (59%) of Scottish families have a child who has experienced a mental health concern. It is hoped the service will be scaled and delivered in community settings and available to all children struggling with their mental health, and their families, across Scotland.

The Haven is open to any child or young person with a mental health concern, and any member of their family, including parents, carers, siblings and grandparents. It offers support in a relaxed and informal setting and provides interventions including family support groups, signposting, fun activities and a drop-in service for those who may just need a cup of tea and a listening ear.

Roslyn Neely added: “While we are humbled by the results of the first six months, this is just one pilot service in one small town. We want to see a Haven available for every child who needs it, in every community.”

The Haven is being piloted in Tranent for two years to ascertain the scale of demand. It is modelled on the charity’s existing Hospital Hub, which delivers very similar interventions to children and families visiting Edinburgh’s Royal Hospital for Children and Young People (RHCYP).

At its best, The Haven may negate a family’s need for future access to medical support, alleviating the pressures on Scotland’s CAMHS.

Fiona O’Sullivan, Director of Children’s Wellbeing at ECHC, said: “The Haven exists to support the whole family; the child, the parent, the grandparent, the auntie, the carer, whomever is closest to the child in need. 

“We have supported people suffering from a range of issues including anxiety, depression, self-harming, challenges with education and school attendance, and eating disorders. Without any medical intervention we have provided young people and their families coping mechanisms to deal with these issues, and crucially, we are seeing positive results.”

New mental health service for families to open in East Lothian

A new pilot service which aims to tackle the mental health crisis facing children and young people in Scotland is to be launched from September in East Lothian.

Developed by Edinburgh Children’s Hospital Charity (ECHC), ‘The Haven’ wellbeing and resilience service will open tomorrow (Monday 18 September) at The Fraser Centre in Tranent and is open to families living within the catchment area of Ross High School.

It aims to support families with children struggling with their mental health and prevent problems escalating to the point where professional intervention is needed.

The Haven will be open to any child or young person with a mental health concern, and any member of their family, including parents, carers, siblings and grandparents. It will offer support in a relaxed and informal setting and provide interventions including family support groups, signposting, fun activities and a drop-in service for those who may just need a cup of tea and a listening ear.

Every family will have their own ‘Pal’; a trained team member who can support them along their child’s mental health journey. At its best, The Haven may negate a family’s need for future access to medical support, alleviating the pressures on Scotland’s CAMHS.

Sara Fairgrieve from East Lothian is the parent of a child who is currently receiving mental health support. She is backing ECHC’s new service and will attend The Haven with her child once it is open.

Sara said: “This new service is definitely needed and will be very welcome in the community. For any parent who has children struggling with their mental health, just having somewhere to go where you can relax, escape for a little while and meet like-minded parents with similar issues who understand will be so beneficial.

“We’re lucky in that we’re managing for now, but I know there are parents out there who are despairing, stuck on a waiting list and feel they have nowhere to turn to get the help they need now.

“Being able to speak to non-judgmental professionals who can provide the right support and guidance – as families will be able to do at The Haven – will really help to take the stress and strain off parents, and the kids themselves.”

The Haven will be piloted in Tranent for two years to ascertain the scale of demand. It is modelled on the charity’s existing Hospital Hub, which delivers very similar interventions to children and families visiting Edinburgh’s Royal Hospital for Children and Young People (RHCYP).

The service is a response to ECHC’s research which found that over half (59%) of Scottish families have a child who has experienced a mental health concern. Once proven, it will be scaled and delivered in community settings and available to all children struggling with their mental health, and their families, across Scotland.

Roslyn Neely, CEO of ECHC, said: “When it comes to tackling the mental health crisis facing children and young people in Scotland, there is no time to wait.

“In developing this service, we spoke to many families who feel they just don’t know where to get the support and advice that they so desperately need. We asked them what was missing, and overwhelmingly we found families just needed somewhere to go for a bit of help while they’re waiting, or if they know professional help isn’t an option for them.

“The development of The Haven has been led completely by children, young people and families.  What they asked for was a wellbeing service like that already provided at the children’s hospital. Somewhere the whole family can go and do everything from take part in fun activities, to having a complementary therapy or just a hot cup of tea and the chance to offload.

“Together we have an opportunity to help our children with earlier support for good mental health to improve their wellbeing and avert a potential mental health crisis. We hope The Haven will be part of the solution.”

Paul McLennan, MSP for East Lothian added: “I’m delighted to see Edinburgh Children’s Hospital Charity launch their new mental health pilot in Tranent. 

“I’ve met the team on a number of occasions – this is a groundbreaking initiative and I look forward to working with them closely in the months ahead.” 

If you live within the catchment area of Ross High School and/or are registered with Tranent Medical Practice and need support, please get in touch at thehaven@echcharity.org or call 0131 202 9212.

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