Which? calls for action over toll of online scams

Social media users are seriously underestimating their chances of falling victim to online fraud and suffering devastating emotional and financial consequences because tech giants are not doing enough to warn and protect them, Which? is warning.

The consumer champion’s latest research using an online community of Facebook users showed that a majority were lulled into a false sense of security by the platform’s social nature. They mistakenly assumed they could spot fraud and that the company’s systems would protect them effectively. 

However Which? found a third of participants did not know that fake products might be advertised on the site – putting them at risk of falling victim to purchase scams. A quarter did not spot an investment scam advert with a fake endorsement from a celebrity.

If this was to be replicated across Facebook’s user base of 44 million Britons, huge numbers of users could potentially be at risk from fraudsters who lure in victims with fake accounts, posts and paid-for ads on the site.

The financial consequences for those tricked by these fraudsters as well as those who post scam adverts on websites and search engines like Google can be devastating.

Which? has heard from many victims of these types of scams  – including a man who lost almost £100,000 after clicking on an online investment advert featuring fake endorsements from MoneySavingExpert’s Martin Lewis and Deborah Meaden from BBC show Dragons’ Den. 

The emotional consequences are equally serious. Scam victims told Which? that it had shaken their confidence in themselves and their ability to trust other people. A woman who lost £30,000 to an investment scam which featured prominently on Google said she still feels shame and despair 15 months on from her ordeal, adding: “It breaks you as a person.”

Which? is calling on the Department for Digital, Culture, Media and Sport (DCMS) to act now and include online scams in the upcoming Online Harms Bill so that consumers are protected from this huge and growing problem. 

Which? carried out in-depth research with an online community of Facebook users over 10 days, and also conducted a nationally representative online survey including 1,700 Facebook users, as part of its new policy report ‘Connecting the world to fraudsters? Protecting social media users from scams’

The research found that older social media users are often more concerned about scams, and perceived as being at greater risk by their fellow users. But the findings suggested that younger people may actually be more susceptible to scams as they are more persuadable and more likely to take risks, such as taking part in online shopping and quizzes used by some fraudsters.

Knowledge among users of what Facebook does to protect people from becoming a victim of a scam was low, although users assumed Facebook did have systems and processes in place. However, when details of Facebook’s actual systems and processes were explained, users were sceptical about their effectiveness and questioned whether they are sufficient.

Just three in 10 (30%) respondents to Which?’s online survey of Facebook users said they were aware of the scam ad reporting tool introduced by the site in 2019. Only a third of these, 10 per cent overall, said they had used the tool themselves.

Which?’s research was conducted with a focus on Facebook due to its size and influence in the social media landscape. However, the consumer champion believes that the findings and implications of this research can be reasonably extended to apply to other similar social networking sites and online platforms.

The amount of money lost to fraud every year is huge. In the year to June 2020,  Action Fraud received 822,276 fraud reports, and the value of losses from reported incidents was £2.3 billion. Action Fraud estimates that 85 per cent of all fraud in the year to June 2020 was carried out digitally.

Which? spoke to one man, retired and in his seventies, who lost almost £100,000 to a Bitcoin scam, which started in February 2019, by a company called Fibonetix. He had seen an online advert which had fake endorsements from celebrities including MoneySavingExpert’s Martin Lewis and businesswoman Deborah Meaden.

The man, who preferred to remain anonymous, told Which?: “Being scammed in this way was utterly devastating. I think about it virtually every day and it’s really affected my confidence, my ability to make decisions and has ultimately changed the person that I am. Fortunately I have been able to get through it with the support of my family.”

Another victim, a sound engineer in her forties, was searching for investment advice on Google and ended up filling in contact details with a firm that seemed legitimate. Receiving a phone call a few days later she then ended up falling victim to an incredibly sophisticated scam, which took place over several weeks, and lost £30,000. Her case is currently being investigated by the Financial Ombudsman Service.

She says the experience has impacted her mental and physical health and that “it’s been really traumatic. At the time it felt like no one cared or wanted to discuss my case with me. It breaks you as a human being and leaves you scared of the outside world.”

Despite it happening 15 months ago she says: “It’s still hard to trust yourself and others. Often people think these things only happen to older people and it takes a long time to not feel like an idiot. There’s a lot of shame and despair which hasn’t gone away and I’m still awaiting closure to this day.”

Which? is calling for online platforms, including social media sites, to be given greater responsibility to prevent scam content appearing on their platforms.

The government has a perfect opportunity to deliver this in the upcoming online harms bill, and if not ministers must set out their proposals for further legislative action to effectively protect consumers from online scams.

Rocio Concha, Director of Policy and Advocacy at Which?, said: “The financial and emotional toll of scams can be devastating and it is clear that social media firms such as Facebook are failing to step up and properly protect users from fraudsters on their sites. 

“The time for serious action on online scams is now. If the government doesn’t grasp the opportunity to deliver this in the upcoming online harms bill, it must urgently come forward with new proposals to stem the growing tide of sophisticated scams by criminals online.” 

CHARITIES AGAINST HATE

An update from HEALTH IN MIND

Following on from our July joint statement, we want to give an update on what we’ve been doing to address hate speech on social media:

Health in Mind is now an active member of The Third Sector Social Media Working Group (Charities Against Hate). The group has been created to review ethical social media and marketing practices and policies.

Charities and non-profits use social media for fundraising, relationship-building, raising awareness of key issues, supporting their services, providing vital and trusted information and more. We are working together to develop longer-term recommendations for real and meaningful changes to ensure these platforms do not support or provide a place for, online hate which causes real harm to real people.

As part of investigating potential platform changes, we are currently looking at: the experience for our beneficiaries, staff and volunteers on social media and their involvement in shaping this project; ethical partner policies for the sector and the impact on wider fundraising; existing data and information on the impact of hate speech on mental health; and ethical marketing practices for the sector.

Our power comes from working together. We aim to produce a collective proposal of clear and concise changes that will benefit the communities we serve at large, and to make recommendations to social media owners, policy makers and the wider public by the end of the year.

We’ll be sharing updates on our social media.

Please get in touch if you have any questions or would like to share your experience.

Email: laura.andre@health-in-mind.org.uk

https://lght.ly/56d5i8l

UK’s internet use surges to record levels

Adults in the UK are now spending more than a quarter of their waking day online with services such as TikTok and Zoom seeing unprecedented growth, according to Ofcom’s latest study into the nation’s online lives.

Ofcom’s annual Online Nation report shows that in April 2020, during the height of the coronavirus lockdown, UK adults spent a daily average of four hours and two minutes online. This is up from just under three and a half hours in September last year.

With people looking for new ways to keep connected, informed, entertained and fit during the pandemic, video-sharing and video-calling services are surging in popularity.

TikTok, which allows users to create and share short dance, lip-sync, comedy and talent videos, reached 12.9 million UK adult visitors in April, up from just 5.4 million in January. Twitch, the popular live streaming platform for video gamers, saw visitors increase from 2.3 million to 4.2 million adults.

The proportion of people making video calls has also doubled during lockdown, with more than seven in 10 doing so at least weekly. Houseparty, the app which combines group video-calls with games and quizzes, grew from 175,000 adult visitors in January to 4 million in April. But the biggest growth was seen by Zoom, the virtual meeting platform, which grew from 659,000 users to reach 13 million users over the same period – a rise of almost 2,000%.

A nation of content creators

Sites and apps such as YouTube, Snapchat, Instagram and TikTok, which allow people to create, upload and share videos online, have never been so popular.

Our report reveals that nine in 10 adults, and almost all older children aged 8-15, with access to the internet used at least one of these in the last year, with many doing so several times a day. One third (32%) of online adults now spend more time viewing video-sharing services than broadcast television.

And we’re not only watching but creating and broadcasting our own content too. Two in five adults (40%) and 59% of older children who use video-sharing sites and apps now create and upload their own videos, driving an explosion in short-form, user-generated content.

Vlogging is also a money-making enterprise, with 17% of adults who create and upload videos receiving revenue or gifts in return. With some vloggers going on to achieve global celebrity status, the proportion of children under 13 who aspire to become a ‘YouTuber’ had increased by 19% by the end of 2019 compared to 2018. Boys in particular are more likely to consider it as a career.

A graph showing how many users of video-sharing services upload videos.

How the pandemic is changing communications

Our study shows that, before the pandemic, many people were moving away from more established forms of communication – particularly landline calls and SMS text messages – and adopting newer methods.

A graph showing that adult internet users are as likely to send a message by WhatsApp and they are to send an SMS.

In the 12 months to February 2020, more people were sending daily text messages using online messaging platforms (52%), such as WhatsApp and Facebook Messenger, than using SMS (41%) or email (26%). Daily use of online voice calls (31%) was only slightly lower than mobile calls (38%).

The pandemic appears to have sped up the adoption of online services to keep in touch. More than seven in 10 people in the UK are now making video calls at least weekly, up from 35% pre-lockdown. This trend is particularly noticeable among older internet users; the proportion of online adults aged 65+ who make a least one video-call each week increased from 22% in February 2020 to 61% by May 2020.

Confident but cautious

For many adults and children, watching or creating content on video-sharing sites or apps is a positive experience. But 87% of adults – and 79% of 8 to 15 year olds – have concerns around children using these platforms. Bullying or trolling, harmful or age-inappropriate content and receiving private messages from strangers are among the top concerns.

Adults’ trust in sites to remove illegal, offensive and harmful material has grown by seven percentage points since last year, to 54%. Nevertheless, most adults (57%) continue to support greater regulation of video-sharing platforms (64% in 2019).

Ofcom is preparing to take on new duties for the regulation of UK-based video-sharing platforms. This summer, we will be publishing a call for evidence to inform our guidance on how platforms should protect users from harmful content.

Yih-Choung Teh, Ofcom’s Director of Strategy and Research, said: “Lockdown may leave a lasting digital legacy. The coronavirus has radically changed the way we live, work and communicate online, with millions of people using online video services for the first time.

“As the way we communicate evolves and people broaden their online horizons, our role is to help ensure that people have a positive experience, and that they’re safe and protected.”

Travel influencers should stick to low-cost staycations, says expert

  • Travel influencers and social media celebrities have been urged to stop promoting expensive holidays abroad, in an effort to reduce carbon emissions. 
  • The influencer marketing industry is predicted to be worth over $15 billion  by 2022, with the fastest-growing platforms being TikTok and Instagram. 
  • The average person still exceeds climate change targets by 7.8 tonnes of CO2 each year, while the tourism industry accounts for 8% of global warming. 
  • Celebrities must take responsibility for influencing where fans go on holiday and must champion climate change to avoid hypocriticism, expert says. 

Social media influencers must place more emphasis on promoting affordable staycations in place of extravagant holidays abroad to help curb climate change, experts advise. 

According to EU recommendations, the maximum amount of CO2 that can be generated per person from flying is 0.6 tonnes. However, the average person currently generates 8.4 tonnes of carbon emissions each year – exceeding the target level 14 times over.

Air travel is detrimental to the environment now more than ever as the number of airline passengers worldwide has doubled over the past two decades. This needs to be curbed, as each additional metric ton of CO2 shrinks the Arctic summer sea ice cover by 32 square feet.

Ketti Wilhelm, Founder of TiltedMap, is in favour of staycations being promoted online to reshape the way we perceive travelling abroad, saying: “All the uncertainty brought by Covid-19 makes this travel season a perfect time to try staying closer to home. 

“Coronavirus will remind people to travel more thoughtfully – this means commuting and excess business trips, but also that nagging obligation of the Instagram era to always be going further away, to more exotic destinations – even if only for a short trip.”

Dr Andrew Welfle from the Tyndall Centre for Climate Change Research at the University of Manchester, believes that influencers who promote holidays abroad without mention of climate change are hypocritical.

He says: “Aviation from its early days has been a glamorous way to travel, and many millions of pounds are now spent on promoting tourism to destinations where it is only practical to get to via air travel. 

“Seeing celebrities and influencers enjoying destinations via TV, film and social media channels provides a further ‘pull’ factor that makes aviation travel even more attractive. Celebrities therefore have a level of responsibility in influencing tourism.

“In addition, celebrities who champion environmental issues such as climate change and then go on to extensively fly, risk undermining their environmental messaging – something not lost on the public.”

As well as on social media, this championing must be mirrored at political level in order to be effective, said Dr Welfle. “There is a greater role our UK politicians can play in promoting many of the UK’s great holiday destinations.

“This would bring jobs and money to UK holiday destinations and at the same time reduce the UK’s contribution to aviation emissions.”

This commentary comes as a new political pollution study reveals that EU and US leaders are still set to exceed climate change recommendations by a staggering 230 tonnes of CO2, despite a drop in emissions resulting from Covid-19 travel bans.

Fraudsters ‘running riot’ on social media, says Which?

Social media websites are fuelling the fire of the UK’s fraud crisis by failing to clamp down on scammers selling people’s personal details through their platforms, a new Which? Money investigation reveals.

The consumer champion discovered 50 scam profiles, pages and groups across Facebook, Twitter and Instagram with clear evidence of blatant criminal activity.

This included advertising stolen identities, credit card details, compromised Netflix and Uber Eats accounts and even fake passports made to order. All were found easily by searching simple, barely disguised slang terms for fraud.

With fraud cases rising by a fifth in the last year and losses to coronavirus-related scams already reaching £2 million, Which? is concerned that the results of its investigation – carried out before the outbreak took hold in the UK – highlight how lax measures to prevent the trade of personal and financial information on these platforms could be exploited by criminals looking to take advantage of the crisis.

Tthe investigation uncovered an alarming post on one illicit Facebook group, detailing the full identity of a man in Yorkshire. His full name, date of birth, address and mobile number were all listed alongside complete financial information including his credit card number, CVV number and expiry date, sort code and the name of his bank.

The post had already been up for four months when it was spotted by Which?, and the details were even being given away for free, potentially as a tactic designed to prove the seller’s credentials for future deals.

Using the open electoral roll, a researcher was able to establish that the victim had lived at the address listed in the Facebook post at least as recently as 2018, along with individuals whose names and ages implied they were his wife and adult children – demonstrating how easy it would be for a scammer to exploit the details available in the Facebook post.

Meanwhile, one fraudster on Twitter offered full credit card details of someone with a ‘£13k+ balance’ for £100, or three sets of card details for £200. Another offered a phoney passport for £3,000, which could have potentially been used as proof of ID to open bank accounts and credit cards.

Twitter’s algorithm also made it all too easy to find criminal ID sellers. After searching for and viewing such accounts, the site suggested following ones offering similar services through its “who to follow” section.

In addition, Which? found Instagram users sharing price lists detailing how much it would cost to acquire full identities, as well as ‘fraud bibles’. These comprehensive how-to guides for novice hackers and scammers explain how to create fake identities and use stolen card details.

All 50 of the groups, pages and profiles were reported to their respective social media platforms via their in-site reporting tools.

Shockingly, Facebook initially refused to remove the post containing the clearly stolen details of the Yorkshire man, on the basis that it ‘doesn’t go against one of our specific community standards’.

When Which? requested a review of the decision through the reporting tool, the post was removed, but the hacker group it was posted on remained up.

While Facebook also removed a few other isolated posts that Which? reported, when a researcher checked six days later, it had allowed every page and group to remain. Instagram and Twitter had not removed any content at all.

It was only when the content was presented to the platforms’ media representatives that it was ultimately all taken down.

Which? believes it is unacceptable for social media platforms to take such a lackadaisical attitude to the fraudulent activity taking place on their sites.

With proposed regulation of illegal and harmful content on social media platforms – such as the criminal activity exposed in this investigation – a long way from being introduced, the consumer champion is calling for the sites to take much more responsibility and be proactive in removing such content and blocking criminals.

Jenny Ross, Which? Money Editor, said: “It’s astonishing that social media sites make it so easy for criminals to trade people’s personal and financial information, particularly as fraud is such a prevalent crime that can have devastating consequences.

“Social media firms must take much stronger action to prevent their sites becoming a safe haven for scammers, and should work with the financial industry and police to address serious flaws with their platforms.

Facebook, which also owns Instagram, said: “Fraudulent activity is not tolerated on our platforms, and we have removed the groups and profiles flagged to us by Which? Money for violating our policies.

“We continue to invest in people and technology to identify and remove fraudulent content, and we urge people to report any suspicious content to us so we can take action.”

Twitter said: “It is against our rules to use scam tactics on Twitter to obtain money or private financial information.

“Where we identify violations of our rules, we take robust enforcement action. We’re constantly adapting to bad actors’ evolving methods, and will continue to iterate and improve upon our policies as the industry evolves.”

 

Ric sings his heart out to raise money for Heart Research UK

A long term supporter of national charity Heart Research UK is hosting a live Facebook concert to raise funds for the charity and help to raise the spirits of the nation.

Ric Cipriani, from Cheltenham, will be grabbing his guitar and singing his heart out from 7 – 8pm tomorrow (Wednesday 8 April), live on Facebook.

Ric first became involved with Heart Research UK six years ago, after his grandfather sadly passed away due to heart disease.

Since then, he has raised over £15,000 for the charity, running marathons, dressing us as Santa, and playing charity gigs. Ric will also be taking part in this year’s London marathon alongside his son, Daniele.

Ric had initially planned to do a number of physical gigs in the UK as well as the United states to raise funds, but this was postponed due to the ongoing Coronavirus pandemic.

So, he is taking his skills to the web and asking participants to make a donation to Heart Research UK instead.

“I love singing, and this is a great way for me to try and raise some much-needed funds for a charity that is very close to me, and also try to make some people smile in these difficult times,” said Ric.

“I have friends all over the world who will be tuning in, especially my family over in Italy who I hope will all be singing along with me.

“After my grandfather passed away, I knew I wanted to help his memory live on. I’ve also recently lost a dear friend to a heart attack, so it’s really important to me to be able to raise funds for such a vital cause.

“Because I’ve been involved with Heart Research UK for such a long time now it’s always fun to try and think of new ways to support them!”

Music fans can expect an eclectic mix of tunes, ranging from Eric Clapton and U2 to Radiohead, Fleetwood Mac and Oasis.

All the money raised will support Heart Research UK’s pioneering medical research into the prevention, treatment and cure of heart disease, the nation’s single biggest killer.

You can sign up to watch the event here – https://www.facebook.com/events/151990389473700/

Government launches Coronavirus Information Service on WhatsApp

The UK Government has launched a GOV.UK Coronavirus Information service on WhatsApp.

The new free to use service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services.

This will help combat the spread of coronavirus misinformation in the UK, as well as helping ensure people stay home, protect the NHS and save lives.

The GOV.UK Coronavirus Information Service is an automated ‘chatbot’ service which will allow the British public to get answers to the most common questions about coronavirus direct from government.

The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.

The service will also allow the government to send messages to all opted-in users if required.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.

A set of menu options is then presented which the user can choose from and then be sent relevant guidance from GOV.UK pages as well as links to GOV.UK for further information.

Matt Idema, Chief Operating Officer, WhatsApp, said: “At difficult times like these, people are using WhatsApp more than ever to connect with and support their friends, family and communities.

“We are pleased to be able to provide the UK Government with the communications tools to help them answer the public’s questions about the virus with reliable, timely health advice, in order to keep people safe.”

Prof Yvonne Doyle, Medical Director, Public Health England, said: “This service will help us ensure the public has a trusted source for the right information about coronavirus, updated with the latest public health guidance and providing assurance that they are not misled by any of the false information circulating.

Other recent Government communications include:

Earlier this week the government texted people across the UK to inform them of the new rules announced by the Prime Minister on 23 March 2020. Details here – https://www.gov.uk/government/news/coronavirus-sms-messages

The Government has also sent text messages to the vulnerable as part of the shielding package announced by the Prime Minister on 22 March 2020.

Details here – https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

Being active on social media will help you cope with isolation

Active use of social media will be a lifeline for people coping with social isolation during the Covid-19 crisis, says the British Psychological Society’s Cyberpsychology section.

Cyberpsychology expert Dr Lisa Orchard has shared tips on how to get the most out of social media during the Covid-19 outbreak. She says that interacting with other people is hugely important for our wellbeing, so social distancing and isolation will be tremendously difficult for many.

“While there can be dangers in social media, it’s going to play a vital role in helping people stay connected”, she said.

“Research suggests active social media use is better for you than passive use, so consider writing a blog or posting status updates as a way of expressing yourself. And it may help to organise virtual meet-ups with friends and family. These needn’t be limited to chatting: they can take part in group activities like watching films or cooking together.”

Useful tips for using social media during Covid-19 include:

Take the time to look at how you are using social media – Are you overwhelmed by the news or does discussing it give you a sense that you are part of a community and not alone in feeling the way you do? If you are overwhelmed, it may be a good idea to limit how long you spend online.

Be critical of what you see and post – The volume of discussion of Covid-19 makes it hard to find accurate information. Fake news can be difficult to spot – don’t rely on the number of likes or comments a post has as an index of its value. It’s best to follow verified official accounts to ensure information is accurate. Be wary of sharing information if you are not sure of its validity.

Be on alert for cybercrime – Crime rates often rise in times of crisis and recent news reports suggest the Covid-19 crisis is seeing an increase in cybercrime. The uncertainty and the way we have become isolated may make us more vulnerable. The National Cyber Security Centre has a wealth of resources to help you be on your guard. Follow it on social media for updates and tips.

Use hashtags and follow wisely –We cannot control what others post, but we can control who we follow and who we block. If you find your newsfeed is dominated by discussions of Covid-19, follow hashtags related to your hobbies or interests as a distraction. Hashtags and groups can be used to find people with similar interests, which provides a sense of belonging if you are feeling isolated.

Look for the positives – Social media often gets a bad name, but it can promote acts of altruism. Recent days have seen stories of people sharing scarce supplies and creating online support groups to look out for vulnerable neighbours. You may find it helpful to seek out this type of content to balance more negative stories.

WhatsApp groups set up as communities pull together

“Street level” messenger groups are springing up across the UK as communities forge new relationships to help each other through the Coronavirus self-isolation crisis.

Messenger apps such as Facebook Messenger and WhatsApp are being conscripted to connect whole streets worried about how to survive self-isolation and loneliness.

Young and old are uniting to help those without and those needing help and support at their time of need.

“A neighbour set up a group and we now have 10 of 12 houses on the street subscribed”, explains Jonathan Ratcliffe, who lives on Windermere Avenue in  Menston, Yorkshire.

Ratcliffe, who is currently running national office agency Offices.co.uk from home, has been in self-isolation since Monday juggling work and family life.

“We haven’t been to the shops this week, life is testing let’s say! John down the road asked on WhatsApp if anyone needed anything, and 30 minutes later we had bread, bananas and paracetamol – it really helps morale”, explained Jonathan.

Being able to draw on neighbours for help and social interaction is going to become a hallmark of the efforts needed to get the country through the next 12 weeks.

“No one knows where this is going and who might need help. We have a 10-week-old baby with a heart condition, and so we are being extra careful”, added Jonathan. “My neighbours help now will be paid back twice over when we are out of isolation– it’s lovely knowing that there is support on our doorstep should we need it”.

Other groups have sprung up locally in Menston supporting streets and even whole estates.

One such group has been set up covering Menston’s Moorfield Avenue by resident David Williams.

“We are in the process of setting up a WhatsApp group to cover our street,” David explained. “We started by dropping a note through everyone’s door, so they knew who to text to join the group. 

“We are then identifying those who need to self-isolate and pairing them up with people who can help out so people can self-organise as much as possible but also stay in touch as things develop.”

Zoe Edwards, who lives in the centre of the village, added: “We have done similar on our road although tricky when some people don’t use or have WhatsApp. We are trying to keep in touch with those people separately”.

The Windermere Avenue group: 10 houses have joined out of 12

  • 18 people have joined the group
  • Age ranges from 38 to 75
  • One house currently in self-isolation

Resident Alison Wilson in Menston is using the platform to forward-plan a big party to celebrate the community spirit locally in Menston: “Once this is over, we need a massive big street/village party to cheer ourselves up and thank everyone for their kindness and community spirit”.

“Creating support groups now is really important. Being able to ask for help should you need it is going to be a lifeline for many people, young and old – the love and support I’ve seen on our street for neighbours has been humbling”, concluded Jonathan.

Facebook not safe for kids, says charity poll

  • Poll shows majority of adults believe Facebook is failing in its duty of care to protect children
  •  Three out of four don’t think Facebook is safe for children
  • NSPCC urges Facebook to rethink encryption plans or face tough sanctions from new regulator

The NSPCC has slammed Facebook’s encryption plans after three out of four adults polled in Scotland said they didn’t think the site was safe for children.

Out of 180 adults in Scotland, just one in five (22%) said the tech giant took the safety of children using the site seriously and two thirds (66%) believed the platform was failing in its duty of care to protect children.

The results for Scotland were similar to those of the whole Great Britain sample, which consisted of 2,070 adults.

The claims came in an NSPCC/ Savanta ComRes poll following the tech giant’s announcement that they will encrypt messages on Facebook and Instagram.

The charity previously revealed that one in 25 young people (11 to 17 year olds) who used Facebook or Facebook Messenger had sent, received or been asked to send sexual content to an adult.

It is now warning the tech giant not to create hiding places for abusers by pressing ahead with encryption plans that don’t have strong safeguards in place.

Facebook CEO Mark Zuckerberg, who admitted that his plans would protect the “privacy of people doing bad things”, has failed to give any clear answers in how he intends to stop groomers preying on children on his site.

The NSPCC is calling for supporters to sign an open letter to Facebook demanding they put children first as part of its Wild West Web campaign.

Andy Burrows, NSPCC head of child safety online policy, said: “Facebook has been called out for its abject failure to make their platforms safe, yet their encryption plans will give offenders a free pass to abuse children while they look the other way.

“This cavalier approach risks creating a one stop grooming shop if Facebook don’t include strong safeguards that protect children in their encryption plan.

“Boris Johnson must make it clear that upcoming regulation will force Facebook to guarantee children’s safety on its messaging services or be hit hard in the pocket for failing in its duty of care.”

The NSPCC is calling for:

  • No end-to-end encryption for messages going to or coming from children’s accounts on Facebook apps
  • Adults accounts not to be encrypted until and unless Facebook has solutions to ensure child abuse can be detected and that children safety won’t be compromised
  • The Government to push ahead with introducing an independent Duty of Care regulator to keep children safe online
  • The Government to warn Facebook that encryption breaches the incoming Duty of Care and pressing ahead will mean tough consequences