Tag: Snappy Shopper

Scotmid’s Snappy Shopper service: swift delivery in response to second lockdown

  • Use of Snappy Shopper increased 43% during previous Tier 4 lockdown

Shoppers are turning to convenience stores to plug gaps in their shopping deliveries during lockdown, according to a Scottish national retailer.

Scotmid has seen a 43% increase in orders using its Snappy Shopper service during the first lockdown and has been working hard to respond to the continued growth in demand for the service at a time when full lockdown restrictions are back in place.

The rise in use of the Snappy Shopper service – which delivers to customers from as little as 30 minutes – comes at a time when consumers are increasingly switching their shopping habits from in store to online – and finding delivery slots from the bigger supermarkets have been booked up sometimes weeks in advance.

Since launching online delivery through the Snappy Shopper app in Edinburgh last year, the service has benefited many individuals during the COVID-19 crisis, including those considered high-risk and having to shield.

Kevin Plant, Head of Food at Scotmid said: “With competition for online shopping slots fierce, Snappy Shopper is filling a much-needed gap for many residents in Edinburgh.

“Feedback from the community has shown us how important this service is – especially for people who are shielding – and we’re pleased to expand our service in the community, especially as Tier 4 restrictions are taking hold.”

The first delivery for every customer is free when they sign up on the app*, with subsequent deliveries in Edinburgh costing just £3.50.

There is a £10 minimum basket spend with a limit of 25 products per delivery.** Deliveries are available to order between 10am and 8pm, with the last delivery at 9pm.

Scotmid delivers snappy shopping service

Residents across Edinburgh can now order food, drink and other essential items and have them delivered to their door within an hour, following the roll out of a speedy shopping service by a leading convenience retailer.

Scotmid is launching its popular Snappy Shopper service in the capital, bringing the online shopping opportunity to the fingertips of more than 500,000 residents.

Customers can order from a range of over 1000 product lines, via the Snappy Shopper app or at www.snappyshopper.co.uk, which are then picked, packed and delivered by Scotmid staff, to their home, within an hour. 

Products have been selected to cater for a range of dietary requirements, including vegetarian, vegan and gluten free and include products from Scottish suppliers such as Barrs, Golden Wonder, Tunnocks and Mackies.

Delivery slots are made available every 24 hours and booked on a first come, first served basis. The concept stands Scotmid apart from other, larger retailers, whose online home delivery services are often booked up days in advance.

Kevin Plant, Head of Food at Scotmid, said: “We are really excited to serve our customers in Edinburgh with our new Snappy Shopper service.

“Our core purpose as a business is to serve our communities and improve people`s everyday lives and our Snappy Shopper service enables Scotmid customers to access great products from the comfort of their own home.”

Snappy Shopper has proved particularly valuable to many individuals and families during lockdown. For those who were shielding, considered high risk or who found it hard to get to the shops, the online service has provided a quick and easy means of acquiring their essential items.

The launch follows highly successful pilots in West Lothian, North Lanarkshire and South Lanarkshire and supports Scotmid’s ambitions to lead the way in Scotland for fast, convenient shopping, tied in with its core value of serving communities. 

Stewart Dobbie, Head of Innovation and Change at Scotmid, said: “Snappy Shopper is enabling us to provide on-demand, simple, digital convenience to our customers and the positive feedback we receive daily  from customers in areas where Snappy Shopper is in place supported our decision to expand the offering.

“Our move into the capital marks the next step in our drive to enhance our Food offering to existing and new customers.”

The first delivery for every customer is free when they sign up on the app, with subsequent deliveries across Edinburgh costing just £3.50. There is a £10 minimum basket spend with a limit of 25 products per delivery.

Customers can order for delivery within an hour between 10am to 9pm.