Tag: satisfaction survey

Overwhelming majority of Edinburgh residents ‘exhibit high levels of satisfaction with city life’

Around 3,700 residents were interviewed face-to-face between July and September 2023, with 94% of the respondents saying they’re satisfied with life in Edinburgh.

The survey was commissioned by the Edinburgh Partnership to inform best practice, strategy development and outcome monitoring across the Partnership including informing the Local Outcome Improvement Plan, and will be noted by the Culture and Communities Committee in their meeting next Thursday (February 29).

Results also demonstrated that deprivation is the most significant factor impacting the experience of life, living in Edinburgh, and receiving services.

It shows that those in the 20% most deprived areas have an experience that is substantially worse than people who live in other areas of Edinburgh. Of those who took part in the survey, more than a quarter of residents had not paid a household bill, paid a bill using credit, or used a food bank in the past twelve months.

Most participants reported feeling very safe in general, but much less safe in their neighbourhood after dark. When asked what would make them feel safer, over half suggested additional police presence. The majority of people who took part said their satisfaction was lowest with the management of antisocial behaviour, road safety, and cleanliness of neighbourhoods.

The results of the survey, which were jointly funded by members of The Edinburgh Partnership, were designed to provide a proportionate sample of Edinburgh residents.

Read the full summary of results from the 2023 Edinburgh Partnership Survey on their website.

Council Leader Cammy Day said: “I’m delighted that such a large majority of our residents are so satisfied with Edinburgh as a place to live. It’s also heartening to see that people have recognised the hard work our Council teams put in to supporting and delivering our services.

“Research like the Edinburgh Partnership Survey is incredibly insightful for our own future planning and the feedback will help us to keep improving the way we serve Edinburgh’s residents. 

“The rise in inflation and the continuing cost-of-living crisis mean that many residents are facing the most difficult financial circumstances ever, but we are working extremely hard to lessen the impacts.

“The reality is that we are Scotland’s lowest funded council and ending poverty is not something we can do alone. I remain committed to doing my utmost as Council Leader along with colleagues and our city’s partners to improving the situation here in Edinburgh as there’s still a lot more work to do.”

94% of Capital residents ‘satisfied with Edinburgh as a place to live’

Ninety-four percent of Capital residents are satisfied with Edinburgh as a place to live, according to a large-scale city survey.

Around 3,700 residents were interviewed face-to-face between July and September 2023 for the 2023 Edinburgh Partnership Survey.

The survey was commissioned by The Edinburgh Partnership to inform best practice, strategy development and outcome monitoring across the Partnership including informing the Local Outcome Improvement Plan.

Most residents report feeling very satisfied with Edinburgh as a place to live, with 74% of respondents said they were satisfied with services provided by The City of Edinburgh Council.

The survey found that satisfaction was high with public transport, ease of getting around, parks and green and blue spaces, sport and leisure services, and health services.

Results also demonstrated that deprivation is the most significant factor impacting the experience of life, living in Edinburgh, and receiving services.

It shows that those in the 20% most deprived areas have an experience that is substantially worse than people who live in other areas of Edinburgh. Of those who took part in the survey, more than a quarter of residents had not paid a household bill, paid a bill using credit, or used a food bank in the past twelve months.

Most participants reported feeling very safe in general, but much less safe in their neighbourhood after dark. When asked what would make them feel safer, over half suggested additional police presence.

The majority of people who took part said their satisfaction was lowest with the management of antisocial behaviour, road safety, and cleanliness of neighbourhoods.

Councillor Cammy Day, Council Leader, said: “I’m delighted that our residents are so satisfied with Edinburgh as a place to live.

“It is also heartening to see that people have recognised the hard work Council staff put in to supporting and delivering our services.

“Research like the Edinburgh Partnership Survey is incredibly insightful for our own future planning and the feedback will help us to keep improving the way we serve Edinburgh’s residents.

“The rise in inflation and the continuing cost-of-living crisis mean that many residents are facing the most difficult financial circumstances ever, but we are working extremely hard to lessen the impacts.

“The reality is that we are Scotland’s lowest funded council and ending poverty is not something we can do alone.

“I remain committed to doing my utmost as Council Leader along with colleagues and our city’s partners to improving the situation here in Edinburgh as there’s still a lot more work to do.”

The results of the survey, which were jointly funded by members of The Edinburgh Partnership, were designed to provide a proportionate sample of Edinburgh residents.

Read the full summary of results from the 2023 Edinburgh Partnership Survey.

Edinburgh_Partnership_Survey_2023Download

Police thank public for survey responses

We Asked, You Said, We did. In April 2020 Police Scotland refreshed its local police survey to gather views of the public and communities of Scotland.

The survey is open throughout the year to help us identify and understand people’s opinion of their local police service, and any concerns about their safety and wellbeing in their area.

Your feedback makes sure that our approaches to policing, including how we’re managing the Coronavirus pandemic, are relevant and support the communities we serve.

You Said

We received a strong level of public confidence in Scottish policing and support for the approach to policing the pandemic in Scotland.

Confidence in policing has increased significantly, by 20%, compared to before the Coronavirus lockdown. Around two-thirds of people have confidence in their local police. Public confidence is high across all 13 local police divisions. A strong majority of responses from all divisions said that the police are friendly and approachable.

Public opinion on the approach to policing Coronavirus pandemic:

  • I fully support the approach taken by the Police – 47%
  • The Police should take tougher action to ensure public compliance – 36%
  • I support the approach taken by the Police but in some cases they are going too far – 11%
  • The approach taken by the Police in enforcing the lockdown is too heavy handed – 1%

The Police have no role in enforcing the lockdown, compliance should be a matter for individuals – 1% Overall support for tougher measures is similar to public survey data gathered by the Scottish Police Authority survey and Police Scotland’s User Experience survey (May 2020).

Feeling of safety has remained high since the lockdown with 89% of respondents stating they feel safe in their area. There is a statistically significant increase in respondents who feel ‘very safe’ and a decrease in those who ‘do not feel safe’ on the survey data, compared to data before Coronavirus.

While most (48%) say their concern about crime in their area since the lockdown has remained the same, it has decreased for 16% and increased for 26%. Concerns include: social distancing breaches, antisocial behaviour, speeding and dangerous driving, burglary, drug taking and dealing.

On what matters most to the public (from open-ended responses), constant themes include: visibility (local presence), police support in enforcing lockdown restrictions, communicating and engaging with the public, and understanding the needs of diverse communities during the crisis.

We Did

The survey launched on 9 April 2020 on Police Scotland’s Citizen Space platform. It is the largest of its kind in the UK to involve the public in a conversation about Policing and Coronavirus.

Over 20,000 responses, including approximately 51,000 free text responses, were received. These responses have been reviewed on a weekly basis and have helped us to respond to emerging issues and shape our approaches to policing in local areas.

Our response to this feedback has been to:

  • Enhance local police presence at identified key locations (including scenic areas, parks, urban areas), with a focus on patrolling during the evenings and after dark.
  • Increase engagement with over 20 organisations representing the interests of disabled people to make sure our information and messaging is accessible, and to ensure the Police are aware of the needs and challenges of disabled people (including physical, sensory and learning difficulties) in complying with social distancing and use of face masks.
  • Include the needs and circumstances of vulnerable people in daily Police officer briefings – to make sure the Police engage appropriately and bring empathy to interactions.
  • Provide information and advice on reporting Hate Crime to reassure all communities.
  • Offer discreet and safe ways for the public to speak to a police officer including video call.
  • Improve public information and advice at a national and local level on staying safe during Coronavirus that is in line with Government guidance.  Increase police patrols and information in areas where the public have raised concern about reckless driving and speeding.
  • Provide a British Sign Language (BSL) survey.

We are grateful to all who participated, and continue to participate in this survey.