- Community events planned across Scotland
- Free journeys being offered on vintage buses
- Help reduce carbon emissions – one full double decker bus takes 70 cars off the road
Bus and coach operator, Stagecoach, is celebrating Scottish Bus Week (23 – 29 May) with a range of activities to encourage Scots to ditch their cars and try the bus.
The campaign, run by #LovemyBus, is an opportunity to celebrate bus and the role it can play as a solution to the environment, levelling up, and connecting communities. It is also a chance to show gratitude to those working to provide essential services now and during the pandemic.
The operator has a range of planned activities across the Scottish regions to raise awareness of the crucial role buses play in local communities.
The campaign encourages a shift from car to bus use, but also helps reduce emissions, where the average bus journey emits only half of the Co2 per kilometre than the average car journey.
Community celebrations will include pop-up events in Ayr and Kilmarnock bus stations and a flash mob on an open top bus at Ayr beach. Stagecoach and the Scottish Bus Week team will be handing out freebies, competitions and chatting with communities about the important role bus plays.
The #LovemyBus youth team will also be visiting local primary schools in East and South Ayrshire for some fun activities and games and classes will benefit from a tour of the latest Alexander Dennis electric buses.
In East Scotland, there will be a free shuttle bus from Dunfermline Bus Station (stance 13) to the Scottish Vintage Bus Museum on Sunday 29 May for those who want to mark the occasion and see a selection of the best-preserved vintage buses in Scotland. Entry to the museum costs just £5 for adults, or £3 for children and concessions. Alternatively, a family ticket can be purchased for £12, which includes two adults and two children.
For those who want to join in on the celebrations online, the team at West Scotland are running a Bus Bingo competition every day a new bingo card will be posted on the companies Twitter account @StagecoachWScot, play along while you’re travelling to work or to school and share with friends.
Sam Greer, Stagecoach Regional Director for Scotland said: “The #LovemyBus team do a brilliant job of raising awareness of the benefits of using the countries bus and coach networks, and helping towards a modal shift from cars to public transport.
“The teams across Scotland have planned lots of celebration and activities for our people, customers and communities to get involved and back the bus.
“There has never been a more important time to take action to address the climate emergency and play a part in helping Scotland deliver on its net zero ambitions and by reducing car use and opting to use public transport, we can reduce our carbon footprint to help meet these targets.”
For more information about the activities in your area, visit:
https://www.stagecoachbus.com/promos-and-offers/national/scotland-lovemybus
Stagecoach opens new customer contact centre
Stagecoach officially opens new customer contact centre in Perth, offering improved customer service to communities across the UK
- Demonstration of continued commitment to customers and communities served
- New centre has created over 60 full-time roles
- Improved seven-day a week service with extended opening hours
- Marks key milestone in its customer transformation strategy
Stagecoach opened its new customer contact centre on Thursday, based at its headquarters in Perth.
Stagecoach UK Managing Director Carla Stockton-Jones officially launched the contact centre with local authorities and industry bodies.
Customers from right across the UK can now use the new one-stop phone and digital contact point. The new multi-skilled team of over 60 new customer service advisors and team leaders will operate an improved seven-day a week service and will move to fully extended opening hours on weekdays and weekends within the year to align better with how people travel.
Customers can still contact Stagecoach in the usual way via Twitter, Facebook or email and a dedicated advisor will be on hand to support their enquiry. In addition, from this week, customers can now call 0345 241 8000 and speak to someone in the new customer contact centre.
There will be one easy point of contact that customers can use to speak to a member of the Stagecoach team on any queries they have, including questions about timetables, feedback on services, help with smartcards and lost property.
Major investment is being made in a new customer relationship management system to help provide tailored support, better understand customers’ end-to-end journeys, and quickly address any emerging common issues.
Carla Stockton-Jones, UK Managing Director for Stagecoach, said: “This is a clear demonstration of our commitment to providing the best possible service to customers in our drive to a cleaner, greener country and also marks another major milestone in our customer transformation strategy.
“I am proud of our team who have worked incredibly hard to introduce our new customer contact centre. This is an exciting and major step forward in our plans and from this week, our new customer service team will be serving our customers right across the UK.
“There is a huge opportunity to attract people to more sustainable public transport in the years ahead as national governments look to move to net zero. Delivering the best experience to every single customer is central to helping people make the switch away from cars to public transport.”
David Littlejohn, Head of Planning and Development & Chief Planning Officer for Perth and Kinross Council helped to officially launch the event and said: “Stagecoach’s history in Perth stretched back more than four decades and this is a tremendous vote of confidence in the city and its workforce.
“Sustainable transport is crucial in the fight against climate change and this new customer contact centre will make it easier for people to leave the car at home and travel in a more environmentally-friendly way.”
