More than 100,000 people have been referred to a mental health initiative which provides immediate, non-clinical support to those in need.
The Distress Brief Intervention (DBI) programme, launched in 2016, offers personalised support to people who present to emergency or primary care services in distress.
Initially, trained front line staff provide a compassionate response and then, where appropriate, offer a referral to third sector staff who contact the person within 24-hours and provide community-based support.
Mental Wellbeing Minister Tom Arthur said: “Each and every one of the 100,000 referrals has provided quick and compassionate support to someone in distress.
“There are many who make DBI such a success and I want to thank all those involved across health, social care, emergency services, third sector and academia.
“DBI plays an important role in our work to prevent suicide, sitting within our national Suicide Prevention Strategy, with investment doubled in the current parliamentary term to £2.8 million.
“We continue to work with partners to ensure those experiencing distress get the support they need, when and where they need it, to improve people’s mental health and wellbeing.”
Kirstie McCulloch, who received support from and now works for DBI, said: “I was experiencing severe panic attacks, anxiety, and depression, due to the Covid lockdowns. NHS 24 helped me when I had a severe panic attack and referred me for further support to the DBI service, which in my local area is run by SAMH.
“The support I received was invaluable. My practitioner had been so helpful that I asked them how they came into the role, as I knew this was something I would like to do for others.
“DBI aligns with SAMH’s ambition that anyone in Scotland can ask once and get help fast. In the years I have worked here, I have delivered compassionate support to hundreds of people and helped them to get back on their feet. It is very rewarding knowing that I can give back in this way.”
Assistant Chief Constable Catriona Paton said: “Police Scotland has over 2,300 DBI trained officers who can identify when someone is in distress and signpost them to the right service to provide the compassionate support they need and deserve, before redirecting to core policing duties.
“We will continue to work closely with key partners to develop and embed a whole system, trauma-informed, approach to mental health and this landmark 100,000th referral is testament to our collaborative commitment.”
Head of Mental Health and Dementia at the Scottish Ambulance Service Catherine Totten said: “The Scottish Ambulance Service is committed to ensuring access to services that offer care and support to patients experiencing mental distress and the collaboration with DBI supports us to provide the right care at the right time for our patients.
“We take pride in our contribution to enhancing access to the emotional care and support that DBI offers to its service users and are committed to continuing our support to keep widening the reach of this valuable resource.
“We are proud to celebrate with partners this momentous achievement of 100,000 referrals meaning 100,000 people are receiving this valuable service which was previously unavailable.”
Executive Director of Nursing and Care at NHS 24 Patrick Rafferty said: “The partnership between NHS 24 and the Distress Brief Intervention Programme is valued by patients and our Mental Health Hub team. This national pathway ensures that person-centred and compassionate care is then delivered locally to the people of Scotland.
“The impact of this significant collaboration through early intervention reduces distress, empowers patients and supports the journey to recovery. This is a truly commendable initiative that we are delighted to be a part of.”
“Community support is the secret ingredient” – 60% of LifeCare’s meals are free for the growing numbers of local older people struggling on a low income
LifeCare Edinburgh’s Meals on Wheels service is celebrating its 5th birthday — a remarkable milestone in local community care. Since launching in the midst of the pandemic in 2020, the charity has freshly prepared and delivered more than 42,000 hot, two-course meals to over 300 older people across north Edinburgh and Leith.
Thanks to the generosity of funders and donors, 60% of all meals – over 29,000 in total – have been delivered completely free of charge to older people living on low incomes. This fundraising support has ensured that thousands of older residents have had access not only to nutritious, hot meals, but also to vital social connection and care.
Prepared fresh each day by LifeCare’s café team and delivered by kind-hearted drivers, the service has become a true lifeline for many older residents. With more than 75% of clients living alone, that friendly knock on the door and a familiar face can be as uplifting as the hot meal itself.
The service also acts as an important early warning system — if someone doesn’t answer the door or seems unwell, LifeCare’s team can quickly check in and ensure further support is put in place.
Chef Tony, from LifeCare’s community café, CafeLife, said: “Every meal we send out is made with care, because we know it’s not just food – it’s comfort and company too.
“The team in the kitchen puts their heart into making sure every meal is tasty, nourishing, and feels like something special arriving at the door. Community support is the secret ingredient, and if local people and businesses can continue to give generously to support us, it will help keep our wheels in motion for the years ahead.”
A Lifeline with a Long History
Sarah van Putten, CEO of LifeCare Edinburgh said.“It’s a huge moment of pride for us. Our history of support goes back a long way – LifeCare actually predates the NHS, and as a charity we first offered Meals on Wheels almost a century ago.The needs we were meeting back in the 1940s – tackling isolation, nutritional concerns, and low incomes – are still very real today.
“When the pandemic hit, many of our older clients were shielding, and as a team we worked hard to relaunch the service to reach those most in need.
“Five years on, we’ve delivered more than 42,000 hot meals, and it’s become a true community lifeline. It shows what’s possible when people come together to care for one another.”
John, 77, receives free Meals on Wheels twice a week, he said:“I realised I just couldn’t do as much for myself as I could a few years ago. I’ve always been independent despite my disability, but getting older makes things harder. Everyone at LifeCare is marvellous — they always find a way to help.
“I get Meals on Wheels twice a week — kindness delivered to my door! The food is amazing, and the drivers are great company. LifeCare’s support has changed my life. I don’t feel isolated anymore, and I know they’re always there if I need them.
“To anyone thinking about using or supporting LifeCare — don’t wait. It’s the best thing you’ll ever do!”
LifeCare’s ability to deliver this life-changing service depends on the generosity of its funders and supporters.
The ScottishPower Foundation has played a vital role over the past two years, helping to bring 6,000 free, freshly prepared meals to people’s doors this year — meeting nearly half of all requests for support across the last 12-months.
Melanie Hill, Executive Officer and Trustee at the ScottishPower Foundation, said: “We know that older people in communities across the country are facing significant challenges as we head into the winter months – from nutritional needs to social isolation. The Meals on Wheels service by LifeCare is a lifeline, addressing these critical issues with compassion.
“Over the past two years, our partnership with the charity has made a real difference. They are providing delicious hot meals and also social connection with care. We’re proud to have played a role in supporting LifeCare Edinburgh’s essential services.”
Share the Warmth This Winter
As the colder months draw in, LifeCare is inviting the local community to help spread a little Christmas cheer by supporting its Meals on Wheels service.
This festive season, the charity will be delivering hundreds of traditional Christmas meals with all the trimmings, alongside its regular daily service bringing freshly prepared, hot nourishing meals to older people across the city.
With each meal service costing £7.50 to prepare and deliver, LifeCare relies on the generosity of local people and businesses to help meet growing demand throughout the winter months.
A small donation can make a big difference — ensuring that older residents continue to enjoy warm meals, friendly visits, and vital social connection all season long.
Donations can be made online at www.lifecare-edinburgh.org.uk by calling 0131 343 0940, or in person at LifeCare’s community hub and CaféLife on Cheyne Street, Stockbridge.
A record 4,000 employers in Scotland are now paying their staff at least the real Living Wage, boosting the salaries of 72,000 employees and supporting them with rising costs.
The milestone has been reached at the start of Living Wage Week, which celebrates the transformative impact the real living wage can have for workers and businesses alike, and encourages employers to sign up.
The Scottish Government has made paying the real Living Wage a requirement for organisations receiving public grants, helping to increase the number of people benefiting from a salary boost.
First Minister John Swinney said: “Ensuring people are paid fairly is crucial to keep people out of poverty. The real Living Wage helps to make sure that salaries keep pace with the rising cost of living – supporting a fairer, more equal society.
“Paying the real Living Wage has significant benefits for employers, including improving staff retention and motivation. It also helps to increase spending in local economies, in turn boosting economic growth.
“I am pleased that we now have now reached a record accredited real Living Wage 4,000 employers, meaning that Scotland has proportionately around five times as many real Living Wage employers compared to the rest of the UK. That is very positive news, and we will continue to encourage more businesses to sign up – recognising the benefits for employers and employees alike.”
The First Minister announced the milestone on a visit to Edinburgh’s Capital City Partnership. The Partnership work to tackle inequalities and support people into employment, recognising the important role of the real Living Wage in this.
Rona Hunter, Chief Executive, Capital City Partnership said: “Capital City Partnerships is committed to the Living Wage as part of our remit to tackle poverty and inequality and raise household incomes.
“This commitment is also based on our work with supporting employers, where we see how accreditation hugely helps employers to attract and retain staff and improves productivity and staff well-being. The benefits are real and measurable and it supports people and business.”
Living Wage Week is an annual event which celebrates and promotes the real Living Wage. It raises awareness about the difference the rate makes for workers, their families, and communities, and encourages more employers to become accredited by paying the independently calculated wage.
The real Living Wage rate increased from £12.60 to £13.45 an hour in October 2025.
Over two million extra NHS appointments including for chemotherapy, radiotherapy, endoscopy, and diagnostic tests delivered as government delivers first step to fix the NHS seven months early
Pledge to deliver over two million more elective care appointments hit early with over 100,000 more treatments, tests and scans for patients each week
Waiting lists falls by almost 160,000 since government took office, as extra appointments delivered for chemotherapy, radiotherapy, endoscopy and diagnostic tests
Comes as an additional £40 million set to be handed to trusts that deliver biggest improvements in cutting waiting lists
Marks major step towards delivering Plan for Change milestone of hitting 18-week treatment target by the end of this Parliament
Over two million extra NHS appointments including for chemotherapy, radiotherapy, endoscopy, and diagnostic tests delivered as government delivers first step to fix the NHS seven months early.
The Prime Minister has welcomed new figures published by NHS England [today] which reveal that between July and November last year, the NHS delivered almost 2.2 million more elective care appointments compared to the same period the previous year – delivering on the government’s mission to fix the NHS as part of the Plan for Change.
The new data confirms the government reached the target seven months earlier than promised – with 100,000 more treatments, tests, and scans for patients each week, and more than half a million extra diagnostic tests delivered.
It follows figures published last week which showed the waiting list has been cut by almost 160,000 since the government took office, compared to a rise of almost 33,000 over the same period the previous year.
It means thousands of patients have received vital operations, scans, treatments, and consultations earlier than planned, helping them get back on with their lives and back to work sooner.
The extra 2 million appointments – delivered in part by extra evening and weekend working – are underpinned by the government’s ambitious wider reform agenda, including our plan to expand opening hours at Community Diagnostic Centres across the country, 12 hours a day, seven days a week.
The government’s mission to build an NHS fit for the future starts with tackling waiting lists, and hitting this milestone is a crucial step towards treating 92% of elective care patients within 18 weeks of referral by the end of this Parliament – delivering a core commitment in the Plan for Change.
While there is more to do, today’s milestone also clears the path to bring forward wider NHS reforms through the government’s Elective Reform Plan – announced by the Prime Minister last month – which will cut waiting times and improve patient experience by getting people seen more quickly, closer to home.
Prime Minister Keir Starmer said: “Two million extra NHS appointments and a waiting list on its way down – we’re delivering on our promise to fix the NHS and make sure people get the care they need, when they need it.
“This isn’t just about numbers. It’s about the cancer patients who for too long were left wondering when they’ll finally start getting their life-saving treatment. It’s about the millions of people who’ve put their lives and livelihoods on hold – waiting in pain and uncertainty as they wait for a diagnosis.
“We said we’d turn this around and that’s exactly what we’re doing – this milestone is a shot in the arm for our plan to get the NHS back on its feet and cut waiting times.
“But we’re not complacent and we know the job isn’t done. We’re determined to go further and faster to deliver more appointments, faster treatment, and a National Health Service that the British public deserve as part of our Plan for Change.”
Since entering office, the government has hit the ground running to fix the broken health service we inherited by tackling the waiting lists, and building an NHS fit for the future.
This includes ending NHS strikes so staff are on the front line instead of the picket line this winter, vaccinating more people against flu than this time last year and putting immediate investment into our health system through £1.8 billion to fund extra elective care appointments as part of record £26 billion extra NHS funding secured at the October Budget.
Building on this, the government has announced an extra £40 million funding pot for trusts who make the biggest improvements in cutting waiting lists. The funding will be available for hospitals from next year to spend on capital projects such as new equipment or repairs to their estate which can deliver faster access to treatment and improve conditions for patients.
Further details on the scope and allocation of the funding package will be set out in due course, but examples of the innovations that trusts will be able to benefit from include investment into new tech such as surgical robots and AI scanners to modernise the NHS and help patients get diagnosed and treated as quickly as possible.
The funding could also go towards completing hospital ward maintenance – expediting the transformation of ageing NHS estates and giving patients newer, safer environments in which to receive care.
Health and Social Care Secretary Wes Streeting said: “We have wasted no time in getting to work to cut NHS waiting times and end the agony of millions of patients suffering uncertainty and pain.
“Because we ended the strikes, invested in the NHS, and rolled out reformed ways of working, we are finally putting the NHS on the road to recovery.
“We promised change, and we’ve delivered, providing the two million extra appointments we pledged in just our first five months – a promise made, and a promise kept. The result is around 160,000 fewer patients on waiting lists today than in July.
“That was just the first step. Through our Plan for Change, we are opening new surgical hubs, Community Diagnostics Centres at evenings and weekends, and using private sector capacity to cut waiting times from 18 months to 18 weeks.”
Amanda Pritchard NHS chief executive said: “Thanks to the hard work of staff and embracing the latest innovations in care, we treated hundreds of thousands more patients last year and delivered a record number of tests and checks, with the waiting list falling for the fourth month in a row.
“There is much more to do to slash waiting times for patients, but the Elective Care Reform Plan will allow us to build on this incredible progress as we boost capacity and drive efficiency while also improving the experience of patients.”
The Elective Reform Plan will drive forward action to meet the 18-week target through the necessary reforms to overhaul the system, support staff, cut waste and put patients first – creating millions more appointments in the process. As part of this, the government is creating thousands more appointments through greater access to Community Diagnostic Centres and 17 new or expanded surgical hubs.
The Community Diagnostic Centres will be opened 12 hours a day, seven days a week wherever possible so that people can access a broader range of more appointments closer to home in their neighbourhoods. These will increase the availability of same-day tests and consultations so that patients don’t have to wait for weeks in between different stages of care.
The surgical hubs will be also created within existing hospitals by June and three others expanded, with more expected in coming years supported by the £1.5 billion investment confirmed at the Autumn budget.
These will bring together the necessary expertise, best practice, and tech under one roof to focus on delivering the most common, less complex procedures. The new hubs will be ring-fenced from winter pressures and will cut waiting times for standard surgeries, in turn freeing up beds in acute wards needed for more complex cases.
Other elements of the plan include freeing up around 1 million more appointments every year by removing non-essential follow-ups, publishing a new deal with the independent sector to increase capacity, revolutionising the NHS app to give patients greater choice and control over their treatment and preventing unnecessary referrals by incentivising GPs to work with hospital doctors to get specialist advice.
The government has also launched a nationwide consultation on the 10 Year Health Plan to build an NHS fit for the future and secured an extra £2 billion to upgrade NHS technology and £1 billion to deal with the massive NHS maintenance backlog.
As part of a drive towards prevention, NHS England have also launched its first-ever awareness campaign today to support more women to attend potentially lifesaving breast screening.
The campaign, supported by leading charity Breast Cancer Now, launches today with a new advert across TV, on demand and radio to highlight the benefits of screening in detecting cancer at the earliest opportunity.
Last year alone, NHS breast screening services detected cancers in 18,942 women across England, which otherwise may not have been diagnosed or treated until a later stage, and the most comprehensive review to date found around 1,300 deaths are prevented each year by the breast screening programme.
“World’s Leading Spirit Tourism Experience” has hosted over 1M guests from over 141 Countries
80% of visitors note a positive influence on Scottish tourism
Further stats & downloadable infographics are available here.
Johnnie Walker Princes Street, the World’s Leading Spirit Tourism Experience, is celebrating a massive milestone this week, having now welcomed over 1 million visitors from 141 countries just three years since opening its doors.
Secretary of State for Scotland Ian Murray was on site today congratulating the team as they celebrated the milestone.
The venue leverages AI powered personalisation technology to help guests discover their personal flavour profile, which is then used to tailor their experience on Johnnie Walker Princes Street’s signature “Journey of Flavour”.
To date, the experience has collected the flavour profiles of over 100,000 guests, an invaluable resource for product development. The experience seeks to inspire visitors to explore the wider world of Scotch Whisky as it relates to their own personal tastes, breaking down barriers including those around how the drink should be enjoyed by focusing on cocktail culture, serving almost 700K highballs and cocktails alone since opening.
Johnnie Walker Princes Street serves as a key destination within Scotland’s vibrant food and drink landscape, attracting visitors eager to immerse themselves in local culture. According to the Scotland Visitor Survey 2023, nearly half (46%) of visitors to the country engage in food and drink activities during their stay, with 26% visiting a whisky, gin distillery or brewery, and 21% visiting a whisky distillery.
The venue’s formula has proved a successful one, with Johnnie Walker Princes Street garnering an impressive “Net Promoter Score”, a trusted metric for measuring customer experience, of 85, and 91% of visitors’ perception of Johnnie Walker improving post visit using “brand conversion” tracking.
The nearly 50/50 male and female gender split is a particular point of pride.
The Rt Hon Ian Murray MP, Secretary of State for Scotland, said: “It was incredibly exciting to visit Johnnie Walker Princes Street today to celebrate this hugely important milestone.
“It’s a fantastic attraction, making a huge contribution to Edinburgh’s tourism and the local economy. And of course, it’s a huge promotion for Scotch whisky, one of Scotland’s biggest success stories, and a key part of Brand Scotland.”
Guests from Australia to Zimbabwe and everywhere in between have passed through the venue’s doors since September 2021. With 24% of guests visiting from countries with high spend per head like the US 7 and 80% of visitors noting Johnnie Walker Princes Street’s place in supporting the growth of Scottish Tourism 2.
Vicki Miller, Chief Executive at VisitScotland, said:“This is an amazing achievement by Johnnie Walker Princes Street. It is a testament to the investment and confidence of Diageo in creating a luxury visitor experience in the centre of the city, and the staff, whose work has maintained its popularity.
“Scotch whisky is a unique part of our cultural heritage and as such is hugely important to what makes Scotland a must-visit destination. Our own research shows that a quarter of all visitors to Scotland take in a whisky, gin or brewery experience.
“Since opening in 2021, Johnnie Walker Princes Street has become an essential attraction while complementing the burgeoning food and drink experiences across the city. Its popularity will no doubt have helped support the successful post-pandemic recovery of international tourism.”
Dafydd Pugh Williams, Managing Director of Diageo’s Scotland Brand Homes added: “Johnnie Walker Princes Street was launched to recruit consumers from around the World to Johnnie Walker and indeed the entire Scotch Whisky category.
“We wanted to disrupt consumer perceptions of Whisky through offering a pioneering experience which demonstrated the huge breath of flavours with the category, the incredible history of Johnie Walker and champion the people and communities which have helped make the brand a global icon.
“We could not be prouder of the venue’s hugely dedicated team who have made such an impact on so many guests in just three short years. We’d like to thank our colleagues in the Scotch Whisky Association and Visit Scotland for their continued support as we work together to showcase Scotch, and Scotland, to the world.
“Most excitingly we feel like we’re just getting started and there is plenty more growth to come as we Keep Walking.”
Over 200,000 disabled people newly benefitting from Scottish social security system
Over 200,000 disabled adults have now had their benefit award transferred to Social Security Scotland from the Department for Work and Pensions, new figures show.
Almost two thirds (63%) of adults in Scotland who were previously getting Personal Independence Payment are now receiving Adult Disability Payment.
This marks a milestone in the ambitious project to safely and securely transfer the disability and carers benefit awards of everyone in Scotland, allowing them to benefit from a new system based on dignity, fairness and respect.
Adult Disability Payment was designed in partnership with disabled people to be better than the benefit it is replacing.
A significant improvement was ending the time-consuming and demanding re-assessments carried out by the DWP to decide if someone’s support should continue.
In Scotland these have been replaced with light touch reviews that ensure people are getting the right support without requiring them to provide unnecessary information or face a private sector assessment.
All disability and carer benefits are expected to be transferred to Social Security Scotland by the end of 2025, with benefit awards for disabled children already fully transferred.
A recent survey found almost 90% of people who had their disability benefit moved to Social Security Scotland said they were informed about the process and the communication was clear.
Almost two thirds of adults in Scotland who were getting Personal Independence Payment are now receiving @scotgov Adult Disability Payment.
Shirley-Anne Somerville, Cabinet Secretary for Social Justice said:“This is an important milestone in the devolution of benefits to Scotland.
“People who received DWP benefits talked about the system being inhumane. They had experienced a system which did not get the decision right first time and which involved degrading assessments run by private providers.
“That worry is over for many now as we have moved the awards of hundreds of thousands of people to our new system, where they can benefit from its founding principles of dignity, fairness and respect.
“Adult Disability Payment was designed in partnership with disabled people to be better, fairer and easier to access.
“We are continuing to transfer the awards of disabled people from the DWP to our new system.
“If you are waiting to have your award transferred, please be assured that you do not need to do anything. The move will begin automatically and there will not be any gaps or changes to your payments.”
Sylvia Paton who is registered blind, said:“A lot of people have been put through an assessment process where it feels as though staff are trying to trip you up and implying you are lying about your disability.
“The DWP made me go for a medical assessment. We went into a room with a window facing the door and it was an instant white out for me.
“The lady said, ‘Take a seat,’ but I couldn’t see one and she didn’t tell me where it was. It was just awful and humiliating. It was all about ticking boxes with no understanding of my medical condition.
“I didn’t experience anything like that going from PIP to Adult Disability Payment. It was very automatic and painless.”
James Kyle, 41, delayed telling the DWP about his deteriorating eyesight due to his “traumatic” experiences with them. James, from Cumbernauld, said:“My condition impacts on anything which requires me to see fine detail.
“Reading is particularly challenging and using the cooker and the washing machine can be a problem.
“Recognising people and threatening situations are also difficult and I try not to travel at night or go places I’m not familiar with. I stick to fixed routes I know very well and rely a lot on taxis.
“My eyesight had deteriorated but I didn’t want to put myself through a review, even if it meant I would get more money, because of the emotional trauma I’d been put through. There was also the fear of losing what I was already getting.
“I heard Adult Disability Payment wasn’t as bad so I decided to report a change in circumstances which I knew would trigger my transfer from DLA.
“There was a long form to complete but when I asked for help a gentleman went through the form with me on a video conference call. I couldn’t have asked for a better service and my payment was uprated.”
Kirstie Henderson, Policy Officer at RNIB Scotland said:“We are delighted the Cabinet Secretary has visited, as it is vitally important that we listen to the experiences of blind and partially sighted people about social security benefits.
“Overall the experiences of people we’ve spoken to about their transfer to Adult Disability Payment has been positive, however there is always room for improvement.
“They have told us about the importance of receiving information in an accessible format, and being made aware of the support available to help claim what they’re entitled to.
“Access to information in accessible formats is a key principle – it allows people to take control of their own decisions.
“RNIB Scotland will continue to work closely with those delivering social security, ensuring the needs of blind and partially sighted people continue to be met.”
Momentous Moments can sometimes pass you by without pause, but we do want to shout about this one. The Edinburgh Remakery has just refurbished its 20,000th piece of tech in the span of 10 incredible years!
Amazing, considering that our Tech Team consisted of just one individual at the beginning! Their drive and determination have propelled this project into what it is today – a team of six, working hard to refurbish the donated tech for sale (at very affordable prices) and for gifting to people facing digital poverty. It’s a brilliant testament to sustainability and innovation.
What makes this achievement even more remarkable is that each of these 20,000 refurbished items has been given a new lease on life, extending their usability and diverting them from the clutches of landfill. Every refurbished piece represents a step towards a greener and more sustainable future.
A huge shoutout to the entire Tech Team for their continued hard work, dedication, and belief in the power of refurbishment. Let’s celebrate this milestone and continue to drive change towards a more eco-friendly world. Together, we can make a difference, one refurbished tech item at a time!
More than 10 million people have called the Scottish Ambulance Service (SAS) Ambulance Control Centre (ACC) in the past nine years.
The amazing milestone of 10 million was received on July 17 at 05:56 and was taken by East ACC call handler Melissa Hurst.
SAS uses a system to log calls called C3, which is a service operating system to record all incidents called into 999; this allows our clinical staff to review and offer support where appropriate and for our dispatchers to allocate resources when required.
It was introduced in 2006 and originally implemented into the three regional ACCs – Glasgow, Inverness and Edinburgh – which operated separately. In 2014, it was implemented nationally as the ACCs integrated into a national service; this is when the national incident count started.
Earlier this year, the Service launched its Integrated Clinical Hub. Using a multi-disciplinary network of skilled clinical staff, the Hub gives SAS the ability to provide a detailed consultation for patients whose initial 999 triage has ruled out time-critical illness. The hub operates 24 hours a day, to ensure patients receive the best possible response to their need when they dial 999.
Michael Dickson, SAS Chief Executive, said: “Our ACCs are an invaluable part of the Scottish Ambulance Service and this is truly a remarkable achievement. Thanks to all of our ACC staff who continue to provide such a crucial service.
“Whether these calls were for call handlers to deliver incredible care, for dispatchers to send the right resource to the scene as quickly as possible, or clinicians to assess and keep our patients safe, we are grateful and proud of all of our ACC staff for the outstanding service they provide to Scotland.
“Our Clinical Hub transformation is aimed at supporting more patients in communities to ensure patients get the right care, at the right time. The number of patients being cared for out with hospital Emergency Departments remains substantial and as we head into a challenging winter period, it’s vital we find ways of delivering the right care for individuals and easing pressure on Emergency Departments.”
Call handler Melissa said: “Taking the 10th million call puts it in perspective of just how many people have depended and relied on SAS to help and care for patients. It shows just how essential our service is for both the public and healthcare professionals and I’m thankful to be a part of it.”
The milestone comes as the SAS ACC team recently won Call Handling Team of the Year at the Control Room Awards, and our control room received Accredited Centre of Excellence (ACE) accreditation for the excellent standard of its 999-call handling and supporting processes.
We’re excited to share that Circular Communities Scotland has reached a major milestone – 250 members!
We couldn’t have done it without the dedication and support of our amazing board and team, our funders, and of course our incredible members, who are working hard to create a more circular and sustainable Scotland.
Thank you for being part of Circular Communities Scotland, and for your ongoing commitment to tackling climate change whilst providing environmental and social justice to communities across the country!
Scottish Ambulance Service Mobile Testing Unit (MTU) teams have delivered more than one million tests in just over a year.
The MTUs have been one of biggest projects ever carried out at the Scottish Ambulance Service (SAS).
There are now 39 MTU teams across the country and more than 1100 people employed by the Scottish Ambulance Service, providing a vital service to Scotland.
The MTUS can be dispatched quickly across the country so people in urban, rural and remote areas have easy access to a coronavirus test. The location of the units, planned by National Services Scotland and local resilience partnerships, changes regularly to reflect demand.
John Alexander, General Manager for the Mobile Testing Units (MTUs), said: “The introduction of MTUs has played an important role in the country’s fight against Covid-19, helping to control the spread of the virus.
“All of our MTU staff have done a fantastic job in providing tests to the people of Scotland over the past year and I’m extremely proud they’ve delivered more than one million tests since last September.”
Cabinet Secretary for Health and Social Care Humza Yousaf said: “Reaching one million tests is a major milestone and recognition of the hard work and dedication of Scottish Ambulance Service. My heartfelt thanks go to SAS staff for what they do every single day to care for, and support people across Scotland.
“Our COVID-19 Mobile Testing Units have played a crucial role in bringing testing resources to the communities who need it most. By identifying and isolating cases, we are breaking chains of transmission within those communities and giving us a better chance of stopping the virus from spreading.”
Exciting Milestone Alert! 
Let’s celebrate this milestone and continue to drive change towards a more eco-friendly world. Together, we can make a difference, one refurbished tech item at a time! 
