Tag: Jet2

Jet2 sale and free child places launched for last-minute February half-term getaways

Enjoy a last-minute getaway this February half-term with Jet2holidays

  • Jet away with Jet2holidays this February half-term for a memorable break with all the family
  • Winter sale from UK’s largest operator means families can snap up a last-minute deal to Antalya, Paphos or Lanzarote
  • More Free Child Place holidays available too across school holidays – on top of millions already available means families can get away for even less

Families seeking a fun-packed February half-term getaway, should look no further than Jet2holidays, as the UK’s largest tour operator has launched a fantastic sale and added hundreds of thousands of Free Child Place holidays across the 2024 school holidays – on top of millions already available.

Whether you want to bask in the warming winter rays of Lanzarote or enjoy a family trip filled with exciting activities in Antalya or Paphos this February half-term, Jet2holidays is offering families the chance to do just that for even less, with a host of last-minute breaks available to the most sought-after family friendly destinations.

With the recent addition of hundreds of thousands of Free Child Place holidays across the 2024 school holidays, on top of the millions that are already available, plus this sale, families seeking to escape the chilly UK weather for cosier climates across Europe and the Mediterranean, can do so for even less and create lasting memories with all the family in the sunshine.

Package holiday options with Jet2holidays offer ease for families, combining accommodation, VIP customer service, in-resort Customer Helpers and return transfers, as well as flights with Jet2.com and a 22kg baggage allowance in one ATOL protected holiday.

With February half-term fast approaching and up to £240 off for families of four, plus Free Child Place Holidays, there’s never been a better time to treat the family to a last-minute getaway with Jet2holidays.

Antalya – Turkey

Antalya’s stunning natural landscape and ancient ruins make the perfect playground for families to explore throughout the pleasant Winter season.

Head down to Turkey’s finest beaches to marvel at the stunning coastline views. With an abundance of culture and cuisine to unpack, Antalya is ideal for families seeking both a relaxing and adventurous holiday.

Sample packages:

Jet2holidays – Turkey, Antalya Area, Lara Beach, 3 star Grand Park Lara, 7 nights all-inclusive departing from Birmingham on 10th February 2024.

Price: £519 per person based on 2 adults and 2 children (aged 3 & 4) sharing, includes a 22kg baggage allowance and return transfers.

Jet2holidays – Turkey, Antalya Area, Lara Beach, 4+ star Aska Lara Resort and Spa, 7 nights all-inclusive departing from Manchester on 11th February 2024.

Price: £599 per person based on 2 adults and 2 children (aged 3 & 4) sharing, includes a 22kg baggage allowance and return transfers.

Jet2holidays – Turkey, Antalya Area, Side, 4 star Side Royal Palace Hotel and Spa, 7 nights all-inclusive plus departing from London Stansted on 10th February 2024.

Price: £669 per person based on 2 adults and 2 children (aged 3 & 4) sharing, includes a 22kg baggage allowance and return transfers.

Paphos – Cyprus

The whole family can kick back and relax in the laid-back resort of Paphos, located on the sunny south-west coast of Cyprus. Inviting tavernas line up along the picturesque harbour to offer a taste of authentic Mediterranean cuisine. With a choice of beaches, shopping malls, UNESCO-listed historical sites and a zoo, there are exciting activities to suit every itinerary.

Sample packages:

Jet2holidays – Cyprus, Paphos Resort, 3+ star Mayfair Gardens, 7 nights all-inclusive departing from East Midlands on 11th February 2024.

Price: £439 per person based on 2 adults and 2 children (aged 3 & 4) sharing, includes a 22kg baggage allowance and return transfers.

Jet2holidays – Cyprus, Paphos Resort, 5 star Olympic Lagoon Resort Paphos, 7 nights all-inclusive plus departing from London Stansted on 10th February 2024.

Price: £769 per person based on 2 adults and 2 children (aged 3 & 4) sharing, includes a 22kg baggage allowance and return transfers.

Jet2holidays – Cyprus, Cyprus Paphos Airport, Paphos Resort, 4 star Mayfair Hotel, 7 nights all-inclusive departing from Manchester on 11th February 2024.

Price: £469 per person based on 2 adults and 2 children (aged 3 & 4) sharing, includes a 22kg baggage allowance and return transfers.

Lanzarote

Sunshine-seeking families will adore the impressively warm winter weather in Lanzarote, making the Spanish island the ideal destination to escape to in February. Offering delightful beaches and awe-inspiring mountain views, Lanzarote presents incredible opportunities to create memories under the sun. With an array of vibrant resorts to choose from, you’ll be longing to return time after time.

Sample packages:

Jet2holidays – Canary Islands, Lanzarote, Costa Teguise, 3 star Bluebay Lanzarote, 7 nights all-inclusive departing from Glasgow on 11th February 2024.

Price: £689 per person based on 2 adults and 2 children (aged 3 & 4) sharing, includes a 22kg baggage allowance and return transfers.

Jet2holidays – Canary Islands, Lanzarote, Playa Blanca, 4 star Elba Lanzarote Royal Village Resort, 7 nights half-board departing from Bristol on 11th February 2024.

Price: £839 per person based on 2 adults and 2 children (aged 3 & 4) sharing, includes a 22kg baggage allowance and return transfers.

Jet2holidays – Canary Islands, Lanzarote, Costa Teguise, 4 star Los Zocos Lanzarote, 7 nights all-inclusive departing from Leeds Bradford on 11th February 2024.

Price: £899 per person based on 2 adults and 2 children (aged 3 & 4) sharing, includes a 22kg baggage allowance and return transfers.               

Jet2holidays – Canary Islands, Lanzarote, Playa Blanca, 4 star Livvo Hotels Mirador Papagayo, 7 nights half-board departing from Birmingham on 11th February 2024.

Price: £629 per person based on 2 adults and 2 children (aged 3 & 4) sharing, includes a 22kg baggage allowance and return transfers.

For further information, please visit www.jet2holidays.com

All prices and availability correct at the time of issue.

Jet2holidays adds hundreds of thousands of Free Child Place holidays

  • With the schools back, the UK’s largest tour operator expects a busy weekend from families looking to book their well-deserved holidays
  • Hundreds of thousands of Free Child Place holidays added across the school holidays in response to this demand – on top of millions already available
  • This means Jet2holidays has more Free Child Place holidays available than ever!

AHEAD of what is expected to be a busy weekendfor customers booking family holidays, Jet2holidays, the UK’s largest tour operator, has added hundreds of thousands of Free Child Place holidays across the 2024 school holidays.

The additions are on top of millions of Free Child Place Holidays that are already available. As a result, this means Jet2holidays has more Free Child Place holidays available than ever.

With customers booking their well-deserved holidays into the diary during the ‘peak’ booking period, the package holiday specialist expects this weekend to see lots of family holiday bookings, with demand traditionally increasing over the first weekend after the schools have returned following the Christmas break.

As well as reporting demand for late bookings for this winter, Jet2holidays has said that Summer 24, the company’s biggest ever summer programme is currently selling well.

Jet2.com and Jet2holidays have over 17 million seats on sale to 60 destinations for Summer 24. As a result of this expanded programme, Jet2 will operate over 420 routes, including more than 50 that are brand-new, from across its 11 UK airports this coming summer – a huge expansion meaning unrivalled choice for holidaymakers.

Destinations enjoying popularity right now include the Canaries , Balearics, mainland Spain, Turkey, Greece, Cyprus, Portugal, Italy, Malta and Bulgaria.

To help customers get the best deal, Jet2holidays launchedan offer from Boxing Day giving customers £50 per person off all holidays. The UK’s largest tour operator also announced that customers with a MyJet2 account can access exclusive savings – with a whopping £60 off per person on all holidays.

To book a place in the sunshine and enjoy an exclusive saving at the same time, customers can sign up for a MyJet2 account at https://www.jet2holidays.com/myjet2

The offer means that couples can save £100 if they book via the Jet2holidays website or contact centre (£120 off for MyJet2 members) and a family of four can enjoy £200 off a getaway (£240 off for MyJet2 members).

Steve Heapy, CEO of Jet2.com and Jet2holidays said: “With the schools going back this week, we are seeing demand for family holidays increase as people get planning and booking their holidays.

“We are expecting more of this over the weekend, which is why we have put hundreds of thousands of extra Free Child Place holidays on sale, meaning we have never had so many Free Child Place holidays available, with millions up for grabs.

“As the UK’s largest tour operator we are looking forward to taking millions of new and existing customers away. Contrary to popular belief, there is not an endless amount of capacity on sale and with so many people flocking to book their well-deserved holidays, our advice is to act now before the best deals and best holidays are gone.”

Visit www.jet2.com or www.jet2holidays.com

If you are an independent travel agent and are interested in learning more about how you could benefit from working in partnership with Jet2holidays, please visit the company’s dedicated trade site: trade.jet2holidays.com

Go Smashing Through the Snow to win with Jet2holidays this Christmas!

  • Jet2holidays launches a cracker of a Christmas competition, offering 13 tree-mendous holidays

 Jet2holidays has announced the launch of Smashing Through the Snow – a very merry competition online, giving holidaymakers the opportunity to win one of 13 tree-mendous holidays over the festive period.

Customers are being given daily chances to win a holiday between 14th-25th December by smashing through presents to gain as many points as possible in 30 seconds. Watch out for the coal, however, as points will be deducted!

To enter customers must sign up to become a myJet2 member and download the Jet2 mobile app.

With points contributing towards entries into a grand prize draw on 28th December to win a 7-night Indulgent Escapes holiday for two adults and two children to the 5-star Cullinan in Antalya, there are additional ways for players to increase their chances of winning. Entering consecutive days in a row creates a bonus multiplier which increases each day users play and sharing the campaign with friends earns extra entries too!

In addition to the lucky grand prize draw winner, twelve more holidaymakers will be jetting off with Jet2holidays, Jet2CityBreaks, Jet2Villas, Indulgent Escapes or VIBE by Jet2holidays in the instant daily wins hidden behind each door.

With a total of thirteen prizes up for grabs and multiple chances to win, entrants have plenty of opportunity to grab a getaway with Jet2holidays in the run up to Christmas.

The prizes on offer include:

Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “We are delighted to be giving the gift of holidays this Christmas and spreading some festive fun by unwrapping our Smashing through the Snow competition.

“With 13 holidays up for grabs, customers have plenty of opportunity to win a holiday this festive season. We wish everyone the best of luck!”

For further information on the campaign, visit www.jet2holidays.com/smashing-through-the-snow

Ryanair rock bottom yet again while Jet2 flies high in Which? airline survey

‘Ryanair seems to be proud of being difficult’

Ryanair and British Airways have finished at the bottom of Which?’s annual survey of short-haul airlines, with both companies panned for providing poor customer service to those with disrupted flights during the pandemic.

The consumer champion surveyed more than 1,300 passengers for their experiences of flying with short-haul airlines in areas such as boarding, cabin cleanliness, customer service and value for money since November 2019. 

In a second part of the survey, Which? asked more than 1,100 passengers whose flights were disrupted how satisfied they were with how their airline handled the issue. The actions of some airlines – delaying or denying refunds for flights cancelled, or which passengers could not take, due to Covid – were reflected in these results.

Budget carrier Ryanair received an overall customer score of 55 per cent and a lamentable 47 per cent in the refund satisfaction category, with one in five customers telling Which? it took them more than a month to get a refund. 

One customer said: “Ryanair is the most awkward airline to deal with that I have ever come across. It seems to be proud of being difficult.” 

Themes that have appeared time and again – making Ryanair a fixture in the bottom three of Which?’s airline survey for more than a decade – were also evident, with another passenger adding: “Total lack of transparency about costs, and treating passengers like cattle to be squeezed for the last penny.”

When asked, ‘Is there an airline you would never fly with?’, three-quarters (74%) named Ryanair. Ryanair scored no better than two stars for all the measures in the main customer satisfaction survey – apart from value for money, where it scored three stars.

BA was second from bottom with a customer score of 63 per cent – just behind TUI Airways, but with a much lower refund satisfaction score. 

Passengers reported spending hours on hold only to be hung up on, or passed endlessly between different departments. This disappointing customer service, along with two-star ratings for food and drink, seat comfort and value for money, led one passenger to describe BA as ‘a budget style airline at premium prices’.

However, BA’s cabins ranked as joint cleanest alongside KLM and Jet2. 

Jet2 was top of the table and earned a Which? Recommended Provider endorsement.

Its record on delivering refunds was the best: more than eight in 10 (84%) respondents were satisfied with the outcome when their flight was disrupted because of Covid, and throughout the pandemic, most passengers have received a resolution in two weeks. 

Nine in 10 Jet2 customers told Which? they got a full refund, rather than having a voucher foisted upon them.

Its Covid flexibility policy is one of the best, allowing customers to make fee-free changes for most pandemic-related disruption, including lockdowns, quarantines and changing FCDO advice.

One Which? survey respondent said: “The pandemic has seen Jet2 shine. Its standard of customer care exceeds that of any other low-cost airline.”

Rory Boland, Editor of Which? Travel, said: “Ryanair’s consistently terrible customer service has made it a fixture among the worst performers in our surveys for many years – but the airline plumbed new depths with its handling of Covid refunds.

“BA’s reputation also deservedly took a battering when it took a hard line on refunds for passengers who could not travel because they followed government health guidance. 

“Many passengers will not forget how they were treated by companies during the pandemic. Covid could still cause disruption to international travel, so we would advise travellers to book with operators that have flexible booking policies and a record of treating their customers fairly.”  

Four in five Ryanair passengers still waiting for refunds

The majority of Ryanair passengers surveyed who have asked for a refund for a cancelled flight during the coronavirus crisis are still waiting for their money back, according to new research from Which?.

Which? surveyed nearly 2,800 airline customers that had flights cancelled since mid-March as a result of the global pandemic, to find out about their experience with their airline. Of those, over 1,600 people told Which? they asked their airline for a cash refund.

Ryanair was the worst of the UK’s four biggest airlines for processing refunds for cancelled flights, with 84 per cent of those who asked for a refund telling Which? they have still not received their money back.

Just five per cent of Ryanair customers surveyed said they had their money returned to them within seven days – the time frame that EU carriers are legally obliged to process refunds within. Only one in six (16%) Ryanair customers have received a refund at all.

Ryanair customers have continuously complained to the consumer champion about the airline’s approach to processing refunds, with numerous changes to its approach to refunds confusing customers of their options.

Despite initially telling customers it was processing refunds at the beginning of the crisis, customers reported that Ryanair provided refund forms that didn’t work, before attempting to force vouchers on passengers who had specifically requested refunds. It also repeatedly changed the timeframe for receiving a refund, suggesting at one point customers may have to wait up to 12 months for their money back.

Easyjet customers also reported finding it difficult to get a refund. Just one in seven (14%) Easyjet customers received a refund within seven days, and around three in five (63%) are still waiting for their money back.

In contrast, a quarter (23%) of British Airways customers and one in five (19%) Jet2 customers are still waiting for their money back, with four in 10 (39%) BA customers receiving their money back within the legal time frame, and three in 10 (29%) Jet2 customers refunded within the seven day window.

British Airways has previously been criticised for its approach to refunding customers, removing its online form for requesting a refund and instead directing customers to a phone line where they are often unable to speak to someone due to high call volumes.

Which? recently revealed that trust in the travel industry has reached an all-time low, with data from its Consumer Insight tracker showing that trust in airlines and holiday companies has dropped to its lowest score on record in the seven years the consumer champion has collected the data, following airlines’ handling of refunds for cancelled flights.

Following the Civil Aviation Authority (CAA) announcing its investigation into airlines’ handling of refunds, Which? has launched a tool to allow consumers to report their airline to the regulator if they have been unable to get a refund for a cancelled flight, and is encouraging people to share their experiences.

Which? has also repeatedly called on the government to step in with urgent support for the industry, to allow airlines and holiday companies the financial means to refund their customers without fear of going bust, and to help restore trust in the travel industry.

Rory Boland, Editor of Which? Travel, said: “We have heard from thousands of frustrated passengers who have told us they are finding it almost impossible to get refunds they are legally entitled to from airlines, with some having waited months now without a penny returned to them.

“Some airlines are doing much better than others at refunding their customers, proving that while these are indeed difficult times for the industry, withholding customers’ money from them is simply inexcusable.

“The regulator and government cannot sit on their hands any longer. The CAA must urgently hold airlines that are brazenly breaking the law to account, and the government must set out how it will support the industry where necessary if airlines are unable to refund their customers without fear of going under.”

Time taken to refund British Airways Easyjet Jet2.com Ryanair
Within 7 days 39% 14% 29% 5%
Refund not yet received 23% 63% 19% 84%

Ryanair did not respond to Which?’s request for comment.

A spokesperson for British Airways said: “If a customer’s flight has been cancelled, they should call us to discuss their options. They can rebook, refund or choose to take a voucher to fly at a later date. Refunds can be requested at any point up to 12 months after the start date of the journey.”

A spokesperson for Easyjet said: “Customers on cancelled flights can transfer to an alternative flight free of charge or receive a voucher for the value of their booking online. Customers may also request a refund by submitting a claim in writing via a dedicated refund webform, online. We are processing refunds for customers and aim to do so in less than 28 days.”

A spokesperson for Jet2 said: “In view of the ongoing travel restrictions caused by the Covid-19 pandemic, we have taken the decision to recommence our flights and holidays programme on July 1st. The health and safety of our customers and colleagues is our absolute priority, and we are continuing to monitor the situation very closely.

“Like all other airlines and tour operators, the restrictions caused by the Covid-19 pandemic have impacted us. With aircraft grounded, our focus has been on looking after the many thousands of customers whose flights and holidays have been affected, and we are very proud to have been repeatedly praised by customers, media outlets, industry commentators and consumer organisations for how we have been treating customers in response to the pandemic.

“We are continuing to operate a fully staffed call centre, and even though our teams are subject to the same difficulties and restrictions as everyone else, they are working tirelessly to proactively contact customers in departure date order to discuss their options. We believe that contacting customers in departure date order is the fairest way to deal with this, and the feedback we have received tells us this has been the right thing to do.

“We understand that these unprecedented events have had a huge impact on our customers, and we would like to thank them for their loyalty, understanding and patience.”

Report your airline to the regulator: https://action.which.co.uk/page/s/flight-complaint