Safe as houses: Which? annual mortgage survey reveals best and worst mortgage lenders

First Direct and Nationwide have come out on top in Which?’s annual mortgage lender survey, with both named Which? Recommended Providers (WRPs) for offering a combination of excellent customer service and consistently competitive rates. 

With speculation that interest rate rises could be on the way, it is more important than ever that prospective homeowners and remortgagers do their research and find the right deal and provider. 

The consumer champion surveyed more than 3,500 homeowners and analysed thousands of mortgage deals to find which providers offered impressive customer service and the best rates. 

Lenders were scored on multiple aspects of customer service, including: keeping customers informed, clarity of mortgage statements, transparency of charges or penalties, dealing with queries and complaints, flexibility of payments, online access and value for money. 

First Direct came out on top, receiving an impressive customer score of 81 per cent. Its customers gave it five stars across the board, and the lender consistently offered some of the cheapest deals on the market. 

Nationwide earned an overall customer score of 77 per cent and was also named a WRP for the eighth year in a row. The building society achieved five-star ratings for value for money and clarity of its mortgage statements.

Coventry Building Society received the joint-top score of 81 per cent, achieving five stars for customer service, clarity of mortgage statements and keeping you well informed, among others. However, it missed out on becoming a WRP because it did not offer enough market-leading deals. 

Royal Bank of Scotland received the lowest score in this year’s survey, with an overall customer score of 64 per cent. RBS received three stars for its general customer service, flexibility of payments and online access, among other criteria. 

While nearly nine in 10 (87%) respondents told the consumer champion that they were satisfied with their mortgage provider, a quarter (24%) said they had had a problem with their lender. The most commonly cited issues included poor customer service, a lack of flexibility on payments and poor interest rates. 

When asked why they chose a lender, around one in five (21%) respondents said the size of monthly repayments was important, while the same number said the overall cost of the deal was key. One in six (16%) respondents said an existing relationship with the lender (for example, having a bank account with the provider) was a key factor. 

Seven in 10 (72%) of survey respondents had a capital remortgage payment plan. However one fifth (20%) had interest-only mortgages. While the majority of respondents with interest-only mortgages had a plan for repayment at the end of the term, worryingly 9 per cent said they did not know how they would repay their loan – meaning they could be forced to sell their home at the end of the term to repay the balance.

Gareth Shaw, Head of Which? Money, said: “Buying a house is the most expensive purchase most of us will make in our lifetime, so finding a mortgage deal that’s right for you is essential – especially when the outlook for interest rates in the year ahead is uncertain. 

“Recently, we’ve seen reputable lenders offering record-breaking low rates, meaning it’s possible to find a deal that combines value for money with great customer service. As ever, doing a bit of research and talking to a whole-of-market broker before committing is likely to pay off.”

Free financial health checks with local financial planner

To celebrate Financial Planning Week 2020 (5-11 October 2020) and World Financial Planning Day (7 October 2020), wealth manager Charles Stanley is offering free one-hour consultations with a financial planner.

Advisers in the Edinburgh office will be on hand to help people understand how they can achieve financial wellbeing and identify what steps they need to take to help reach their future goals. 

With the market and future so uncertain due to the Covid pandemic, many people are looking at their financial situation as their circumstances are changing, but planning finances can appear daunting and getting it wrong could be very costly. 

Anyone with questions around areas such as retirement, savings and investments or estate planning and inheritance, might benefit from getting an outside expert view.

Sam Cowan, Financial Planner at Charles Stanley says: “Many people think that only very wealthy people need advice, but nothing could be further from the truth.  Anyone planning for life milestones such as buying a home, planning for retirement or saving for their children’s university education can benefit. 

“There have been a number of tax and pension changes over the last year which can be complex which means people often miss out on available options and getting advice can really pay off and make a difference to your financial future.”

To book a video or telephone appointment for a free one-hour, introductory meeting call 0203 553 7384, email or fill in the form through our website. Appointments are limited and are allocated on a first come first served basis. 

Top 10 reasons to see a financial planner:

  1. Retirement:  Avoid common retirement planning traps and get help in making crucial decisions such as whether it’s better to buy an annuity and how to get the best deal or if it’s better to draw money from your pension without buying an annuity to secure your future income.  Some people may be considering, or forced to consider, early retirement and need help in putting their affairs in place. 
  2. Pension planning: many people are notputting enough aside to ensure the retirement they ideally want, while others want help in transferring their pensions from one scheme to another and consolidating them.

3. Inheritance:  whether you have inherited a sum of money and want to make the most of it, or if you want to plan ahead for passing on your estate to make sure your loved ones get as much of your hard-earned money as possible, it is worth getting advice.   The sooner you start planning, the more options you have to minimise the amount of inheritance tax that might be due, such as looking at trusts or lifetime gifts and annual exemptions.  Similarly, if the main or sole earner in your household has passed away you may need help in sorting out your financial affairs.

4.       Children’s savings:  saving little and often from an early age can build into a substantial nest egg by the time your children leave school.  Explore the most tax-efficient options of saving, from JISA’s to pensions, and whether cash or stocks and shares solutions are the most appropriate for your needs. 

5.       Preparing for life milestones: whether you are looking at buying your first home, changing career, starting a family, paying for your child’s education or planning for retirement, it’s important to make sure you are financially prepared. Take time to set goals and think about what your priorities are to put the best savings scheme in place for your life ambitions.

6.       Succession planning: having a succession plan in place is crucial to safeguard a continued smooth running of your business or estate.  Transferring a business to a new owner can have significant tax implications, so it’s important to understand how the funds from the sale of your company may tie into your own personal wealth objectives.

7.       Tax-efficiency:  tax rules are complex and there are a number of tax allowances and exemptions to be aware of, to ensure you are not paying more tax than you should be.  From Capital Gains Tax (CGT) and Inheritance Tax (IHT) to Charitable Giving and tax-efficient saving, there many ways to make sure you are taking advantage of all the legitimate tax breaks you are entitled to. 

8.       Long-term care planning: with the onus increasingly on the individual to meet some or all of the expense of long-term care should it be needed, there are a number of options to consider, from covering the costs from savings and investments or taking a Deferred Payment Agreement (DPA) with the local authority to equity release or taking out an immediate care annuity.  By planning early, you can ensure you are prepared. 

9.       Divorce:  going through a divorce is a stressful transition and a financial planner can be invaluable when it comes to cataloguing assets and advising on potential distribution, as well as other important factors, to ensure you are in the best possible financial position going forward. 

10.   Lifestyle protection:  make sure your family is protected and reduce the burden of life-changing events by arranging flexible protection policies to provide peace of mind such as life insurance, critical illness cover and income protection.

How to choose a financial planner

  • Get a recommendation:  speak to family and friends and see if they can recommend anyone.
  • Check qualifications and expertise
  • Get references:  speak to existing clients and check if they advise any clients in a similar situation to you.
  • How do they charge?  Make sure you get a breakdown of their charges and that you fully understand what you are getting for your money.
  • The psychology of money:  can the financial planner work out a financial life plan for you and create a vision for the future with a related financial plan?
  • Meet them:  make sure you feel they understand you and what you are trying to achieve.  Establishing a relationship with a financial planner you can trust is critical to achieving your goals.  Make the most of free consultations.
  • Do the understanding test:  make sure they explain everything clearly and don’t use jargon.  If you can explain their advice to a family friend, and if they understand it and can sense check it for you, then that’s a good way of checking that advice is sound.
  • What do you really, really want?  be clear about the advice you are looking for and what you hope to gain from the meeting and make sure they can offer it and are focused.
  • Check they are regulated:  they should be authorised by the FCA so check they are on its Register.

Pay rises – but house prices rise higher

The team at Coulters Property have looked into the housing landscape for first-time buyers to discover how much you would need to be able to afford a 10% deposit around the country, how much this is as a percentage of average annual income, and how this has changed over the last 20 years.

https://www.coultersproperty.co.uk/first-time-buyer-changes

Scotland First Time Buyer Landscape (1999-2020)

1999202010 YEAR DIFFERENCE (£)10 YEAR DIFFERENCE (%)
House Price£49,924£152,469£102,545.00205.40%
Deposit£4,992£15,247£10,255205.43%
Earnings£16,914£30,000*13,08677.37%
Deposit % Earnings29.50%50.70%21.20%

*2019 earnings data used


You can clearly see that in Scotland, house prices have risen by 205.40% but earnings have only risen by 77.37%. The deposit as % of earnings has increased by 21.20%.

How Has Housing Affordability Changed in the UK?

  • In 1999, the average house price in the UK was just £77,961. Fast forward twenty years and that figure has almost trebled, to £230,735.
  • At the same time, the average income has also increased, but only from £17,803 a year to £30,353, an increase of 70%.
  • In 1999, a 10% deposit would have worked out at about 43.8% of your annual salary, these days, that figure has risen by about three quarters to 76%.

You can see the full research here.

Everything you need to know about getting a mortgage during Covid-19

Covid-19 is impacting many families and individuals in very different ways. But with so many of us spending more time at home than ever before, many people are thinking about whether they can move or extend to gain more space, or just taking advantage of lower interest rates.

The housing market is now opening up and rates are changing yet many people are unsure about whether mortgages are available for them.

TSB’s Head of Mortgages, Nick Smith answers some important questions on getting a mortgage in the current environment: 

Can I still get a mortgage in the current environment?

Yes, you can. However, getting a mortgage really depends on individual circumstances. Think about your personal situation – is your income sustainable? Are you happy with the deposit you’ve built?

If you’re planning to get a mortgage, speak to your lender or broker openly about your financial situation and they will be able to advise on the best options for you.

Can I physically view properties?

Estate agents are opening up and you should be able to do physical viewings in England. But in Scotland, Northern Ireland and Wales viewings are not yet permitted.

If you’d prefer an electronic viewing – speak to your agent, they can likely help you, although for many people, nothing can replace the sense of space and perspective you get from being physically in the property.

Can I get a valuation or survey done on a house I want to buy?

Yes, most lenders are now conducting physical valuations where electronic valuations have not been possible.

Most surveyors will be taking their precautionary measures with full PPE equipment, therefore ensuring the homeowner’s safety as well as their own.

However, more and more lenders are using electronic valuations, which are very accurate and can be done very quickly. Remember – the valuation done by your mortgage lender is to satisfy themselves that the house is a good security for your loan.

I’d always advise when buying a new house that you consider a more detailed survey for your own benefit and peace of mind. The RICS consumer guide to home surveys on their website is a useful guide to your different options.

Are first time buyers impacted more than second time buyers?

No, they’re not. It really depends on how much equity you have either as a first-time buyer or those remortgaging/buying a second property.

If you’re looking to remortgage just remember you don’t have to move to a new bank/lender. All major providers will offer a product transfer which means that you can move to a lower rate.

Is there anything I need to be aware of when applying for a mortgage in this environment?

There are a few things to bear in mind. Crucially, it’s important to think about your financial situation. Has your income changed recently? Will you be able to make payments now and in the future? When speaking to your lender/broker, provide as much information as you can about your income. Ultimately, they will want to protect you as much as possible, so that you can comfortably meet your payments and not find yourself in a financially vulnerable position.

For example, consider the following when speaking to your mortgage advisor: have you been working more overtime than normal lately? Will this continue in the future or will your hours and overtime reduce?

Most lenders will lend to those who have been furloughed but each lender will have their own lending criteria. Your mortgage advisor will be able to help with the best options for you. For more complex income circumstances, a specialist mortgage broker will be able to talk through your options.

The physical process of buying a house has also changed very slightly – there will be more social distancing for example and so it is likely a mortgage meeting will take place over the phone rather than face to face.

A mortgage meeting over the phone is easier to book in whereas face to face is a little more difficult at the moment. The Government has recently issued detailed guidance on how house viewings should be conducted with social distancing in mind.

With the rapid market changes, we’ve also seen banks responding very quickly and reintroducing higher loan to value products. At the moment, most banks have reintroduced lending up to 85% of the value of the property – so there are more mortgages becoming available again for those with a 15% deposit. Do your research and speak to your advisor about the best mortgages for you.

If I’ve been offered a mortgage is my bank obliged to offer it if my circumstances change?

No, they’re not. Offers can only be withdrawn under certain limited conditions but this includes a change in income. If your circumstances change, speak to your lender or broker as soon as possible.  It’s important to remember that they will always want to ensure you can afford repayments now and in the future and they will work with you to find the best options for you.

I’m thinking about enlarging my home to create more space – how do I get a mortgage for this?

You have three options to consider, and the best option for you will depend on a number of things, such as how much additional money you need to borrow, how much your house is worth, and whether your current mortgage is still in a period where early repayment charges apply.

Option 1: would be to speak to your existing mortgage provider about a “Further Advance” – essentially borrowing more money on your existing mortgage. This is likely to be the quickest option to get funds in your bank account, as there’s no change in lender, but you should weigh up both the convenience and the cost, as it won’t necessarily be the cheapest option.

Option 2: would be to move your entire mortgage to a new lender under a remortgage process, taking additional borrowing as part of your application. If you want to take this option, be careful to speak to your existing lender about any early repayment costs associated with your current mortgage.

Option 3: would be to take out what’s known as a “second charge” loan – this is where a new lender advances you the money, accepting that if you default on your mortgage and your house is repossessed, they only get funds from your property once the first-change lender (i.e. your main mortgage) has recovered their debts. As a result, these are usually more expensive interest rates, and are less common in the market.

If the above options don’t appeal, or if you don’t have much equity in your property, you could also consider an unsecured loan.

Whilst interest rates are usually higher than on mortgages / further advances, there is some flexibility in taking a separate unsecured loan, as long as you can afford both payments, and most mainstream lenders will offer up to anywhere between £25k and £50k as their maximum unsecured loan amount.

Do note though, repayment terms are usually shorter, so these will almost always have a higher monthly repayment.

I’m not feeling confident about buying in the current environment, what should I do with my deposit?

If you’re feeling uncertain about buying a house right now, think about when you believe you might feel ready. When thinking about where to put your hard-earned deposit, consider whether you really want it tied-up.

If there’s a chance that you might find somewhere you would love to buy in six months, then putting your deposit in a longer fixed-term savings account, where you might forfeit interest if you withdraw early, probably isn’t the right thing to do, even if it has a slightly better interest rate.

Equally, you should think very carefully before moving any of your deposit into stocks, shares or funds, where the value could go down as well as up – what if the value has decreased at a time you want to buy? Would that be a problem for you?

If so, now probably isn’t the time for that sort of investment. Speak to your bank about your options, they can assist and talk you through what is suitable for you and your circumstances.

Nick Smith, TSB’s Head of Mortgages, concludes: “The market is changing rapidly and we are seeing some confidence grow in the housing market, which will be welcome news for those eager to buy a new home or to remortgage.

“There are mortgages available, but you will need to remember to do your research and have open discussions with your mortgage advisor.”

 

When Is The Best Time To Sell Your Home?

As the ‘quiet’ summer months come to an end, DAVID MARSHALL, Operations Director with Warners Solicitors & Estate Agents, discusses the most beneficial time for sellers in Edinburgh and the Lothians to put their property on the market:

Selling a home can be a stressful time for many people, and can raise a lot of important questions that need to be considered from the offset. One that we get asked more often than not as estate agents is ‘when is the best time to sell a home?’

What would seem a straightforward question is, in fact, not a simple one for a variety of reasons.

While many people tend to think that spring is the busiest time for the housing market, and traditionally the best time to part ways with their property, this isn’t necessarily the case.

If you were to go back around 15 or 20 years, the housing market was considerably more seasonal than it is now. Activity would really pick up in early March through to the end of May before quietening down for the summer months when people disappeared off on holiday to various destinations.

Things would then pick back up again after the summer holidays were over and then slow right down again in November and December as people turned their thoughts to celebrating the festive period and getting everything in order for the big day itself.

Although the number of homes being bought and sold is still a little higher during these ‘peak’ periods of the year, the market today isn’t nearly as seasonal as it once was.

With advances in technology, buyers can now continue to easily search the internet for properties even when they are on holiday, making use of tablets, laptops and mobile devices. Sellers and solicitor estate agents can also make sure that properties are marketed effectively all year round as well, which also reduces seasonal fluctuations.

However, it’s also important to note that when you’re trying to decide on when the best time to sell is, what you really want to know isn’t when the market is the busiest, but when the balance between supply and demand is most in your favour.

As a seller you will want demand to be high and the supply of properties competing for buyers’ attention to be comparatively low. Believe it or not, this means that the best time of year to sell is often during the first two or three weeks of the year.

Potential buyers begin to look for a new property almost as soon as the New Year has been rung in. This means that early January sees a huge upturn in demand with finding a new home a top priority on many buyers’ New Year’s resolution lists.

Unfortunately, most sellers aren’t in a position to get their home onto the market that quickly into the new year, often because they are still recovering – be it mentally, physically or financially – from the festive period.

This means that if you plan ahead and make sure you’re in a position to get your home on the market early in the new year you can take advantage of heightened demand at a time when competition from other sellers is typically much lower, increasing your chances of getting a great price for your property.

As with anything, your own circumstances matter a great deal and, for many people, there actually isn’t a ‘best time’ to sell at all.

Most of us sell and buy at the same time and within a relatively small geographical area. If conditions are favourable for you when you sell, they’ll probably be tougher for you on the purchase side of things and vice versa.

Currently, the Edinburgh market is favouring sellers due to demand outweighing supply. However, with a number of properties hitting the market over summer months, conditions are beginning to balance out and make things slightly better for buyers.

Being aware of the state of the current market will hold you in good stead whether you are looking to buy or sell, as will seeking advice from an experienced estate agent who will be able to guide you through the process and clear up any queries you may have.

Selling your own home? Avoid the pitfalls that put off 8 in 10 buyers

Thousands of homeowners are choosing to bypass estate agents – and their commission fees – by choosing to sell their properties online instead for a fixed fee. However, research by AXA Insurance has shown that inexperienced sellers may be putting off buyers by being overly zealous. Continue reading Selling your own home? Avoid the pitfalls that put off 8 in 10 buyers