Consumer champion Which? is warning holidaymakers to hold off booking trips abroad until more details become clear.
Rory Boland, Editor of Which? Travel, said:“Millions of people will be excited to know their next holiday abroad might not be too far off, but the current guidance leaves too many questions unanswered about important aspects of foreign travel – so we would advise consumers to hold off on booking a holiday until the details become clearer.
“Apart from not knowing where we can go and when, the government has also warned that countries will be moved between green, amber and red. Until it details how these changes will take place, consumers face the risk of 10 days quarantine and paying for additional tests, or worse, having to pay £1,750 for hotel quarantine.
“There also remain questions over what the total cost of testing will be for trips, which currently runs into the hundreds of pounds, and what steps will be taken to ensure testing is affordable and accessible. It is vital that the government provides clarity on these issues before people think about parting with their money.”
The eco-friendly way to see the best that the UK and Ireland has to offer
We are set for another summer of staycations, calling for experiences even more off the beaten track to discover the UK and Ireland’s natural beauty and spread the tourism wealth.
With an increased demand for sustainability-focused, eco-travel, Rabbie’s continues to expand its domestic travel options without sacrificing its excellent green credentials.
Rabbie’s ensures that the places we love are there for future generations to enjoy and advocates ‘taking only photos and leaving only footprints’. Explore the best of what the UK and Ireland has to offer – its wildlife, vistas, delicacies and rich history – all while actively preserving its future …
Visit the sandy beaches and crystal-clear waters of your dreams, but in Scotland:
After so long spent at home, the far-flung islands and dolphin-spotting on the three-day tour of Lewis, Harris and the Outer Hebrides are a welcome escape. Visit the incredible Luskentyre beach known for its tranquil waves, white sands and Loch Braun, home to native whales and dolphins.
This area of outstanding natural beauty comes with a rich history, with Viking relics left behind from over 800 years ago, including the Callanish standing stones to visit as well as the opportunity to experience life as a highlander at the centre of traditional crofting, Arnol Blackhouse. The tour departs from Inverness, and costs from £209 per person.
Hiking through the delightful depths of Derbyshire and rewarding yourself with a delicious Bakewell tart:
Derbyshire is England at its most quintessential, full of quaint cottages and luscious rolling hills. On the Derbyshire, Peak District & Poole’s Cavern tour, visit Castleton, nestled in the hills and the Celtic settlement with former ruins located nearby on the hill of Mamtor.
After a hike to one of the most photographed spots of the county at Monsal Head, tuck into lunch in Bakewell, home of the iconic almond puddings. ‘The cherry on top’ of the afternoon consists of a visit to Poole’s Cavern, a limestone cave system previously marvelled at by Mary Queen of Scots, full of stalagmites and stalactites.
Take a bite out of English history and embrace the natural awe of the UK whilst staying carbon-neutral. The one-day tour, departing from Manchester, costs from £39 per person.
Take in the soaring mountains, spectacular wildlife, and mystical history of Ireland’s West Coast, with nothing in between you and the Atlantic:
A jam-packed three days full of the Emerald Isle’s less visited, awe-inspiring wonders such as the Cliffs of Moher and Connemara National Park. On the West Coast Explorer Tour, Rabbie’s transports guests to a world of dungeons and dragons at Dunguaire Castle, and natural beauty spots such as the Cliffs of Moher and Lough Corrib’s scenic shores which were captured in “The Quiet Man”.
Of course, no trip to Ireland would be without a tipple, enjoy a drink at Locke’s Distillery, the oldest in the world as well as a bite to eat in the foodie hub of Galway. Departing from Dublin, the three-day tour costs from €309.00 per person.
With social distancing measures in place, reduced group sizes and increased cleaning measures, Rabbie’s offers worry-free journeys so you can enjoy a sustainable staycation without concerns.
Some UK seaside accommodation prices up by a third
Holidaymakers face paying more for a UK seaside break this summer as a snapshot investigation suggests some accommodation prices have risen by an average of 35 per cent compared with last summer, according to new research from Which?.
With demand for UK holidays expected to soar this summer, Which? tracked the prices of 15 holiday lets in the top 10 most visited UK seaside destinations, and found that in every case, prices have increased from last summer.
The consumer champion’s snapshot investigation looked at prices for 15 properties listed between Airbnb and Vrbo in the past year, in destinations such as St Ives, Whitby, Llandudno and Brighton.
Which? first looked at the prices of these listings in May and June 2020, for various dates in July and August 2020. The research then looked at the prices of the same properties in February 2021 for similar dates in July and August 2021, and found all had increased in price, with an average increase of 35 per cent.
The largest markup of the properties Which? looked at was for a one-bedroom maisonette in Brighton on Airbnb. When the consumer champion checked the price of the listing in May 2020 for the first week of August 2020, the cost was £53 per night. But when it checked again in February 2021 for the same period the property was £127 per night – an increase of 140 per cent.
It also found a 70 per cent increase in price for a one-bedroom property in the centre of Eastbourne on Airbnb. Last year, for a one-week holiday in the first week of August, it would have cost £409. This year, the same week costs £696.
On Vrbo, a one-bedroom property in Bournemouth rose from £722 for the first week of August last year to £958 this year – an increase of 33 per cent.
Vrbo told Which?: “We are operating as a two-sided marketplace, connecting holidaymakers and holiday-home hosts, without being part of any contractual agreements between those parties at any time. That means that all rental contracts are closed between the holidaymaker and the holiday-home host, or the property manager directly.
“The hosts are also in control and individually set the rental price for their properties, the payment terms and all cancellation policies. Those policies are stated on the booking page for each property and must be acknowledged, and agreed to, by all holidaymakers before a booking on Vrbo is possible.
“Vrbo’s service fee is a percentage of the total amount of the reservation, excluding taxes and refundable fees paid by the guest. The service fee amount varies. Generally, the higher the reservation amount, the lower the percentage of the service fee. A value-added tax is charged on the service fee where required by local regulations.
“Vrbo does not set, change or influence the property prices a host chooses. However, Vrbo provides useful tips and information for hosts on how to be successful with their listing on Vrbo. For instance, Vrbo’s MarketMaker™ gives hosts access to real-time data about competitors, holidaymakers, local events and holidays. This allows them to adjust their prices, if needed, to remain competitive and attractive for holidaymakers.”
Other price rises were more modest. A one-bedroom cottage on Airbnb in Scarborough increased by seven per cent for similar August dates this year, while a one-bedroom property on Vrbo in Swanage with views over the Purbeck Hills had gone up by just two per cent.
Hosts on Airbnb set the prices and cleaning fees for properties listed on the platform. Airbnb said the price increases highlighted by Which? were “isolated examples”, while Vrbo also said hosts are in control and individually set the rental price for their properties.
According to the government’s current plans for releasing England from lockdown, self-contained holiday accommodation breaks are set to return from 12 April.
Demand for UK holidays is likely to be even higher this summer than last year, as there is currently less risk involved in taking a UK holiday than a holiday abroad while coronavirus restrictions, such as testing and hotel quarantine for UK arrivals, remain in place.
There is still some risk involved in booking holidays in the UK for this summer, such as being told to self-isolate by NHS Test and Trace or local restrictions preventing you from travelling. However most of these risks can be overcome by booking with a reputable company that has a generous flexible booking policy.
Which? is encouraging anyone booking a UK holiday to ensure they choose a flexible accommodation provider that has committed to offering full cash refunds or fee-free rebooking if your holiday is unable to go ahead as planned due to coronavirus.
Rory Boland, Editor of Which? Travel, said: “Many holidaymakers are looking forward to finally going to the seaside this summer, so it’s perhaps not a surprise that high demand has seen prices for some destinations shoot up too.
“If people are prepared to pay more for their summer holidays this year, it’s essential that they know their money will be protected or returned to them without hassle in the event they cannot travel as planned. Make sure you choose a provider that offers fair and flexible booking terms, so you won’t be left chasing a refund if something goes wrong.”
Full table of price increases:
Airbnbtold Which?: “This misleading research features isolated examples that are not representative of prices on Airbnb. A survey shows that more than half of UK guests choose Airbnb because it is more affordable than a hotel or other options.
“With the Great British staycation back on the horizon, hosts are ready to provide clean and private accommodation to help families and loved ones safely reconnect, and around half say they rely on the additional income from hosting.”
Some Lastminute.com customers still haven’t received all their money back for cancelled holidays, despite the online travel agent committing to the regulator that all refunds would be paid by the end of January, Which? has revealed.
After months of breaking the law on holiday refunds, Lastminute.com was investigated by the Competition and Markets Authority (CMA) in December and it agreed to pay all outstanding package holiday refunds that were cancelled on or before 2 December by the end of January 2021.
Despite this, Which? has seen reports from several customers through social media who still hadn’t received a full refund after the deadline had passed.
At the time of the CMA’s intervention, the UK’s seventh largest travel agent owed more than £7 million in refunds for holidays cancelled on or before 2 December. Although it seems to be paying back customers for the hotel portion of their trips, Which? found evidence that it had not returned the cost of cancelled flights to some of its customers by the deadline.
Some online travel agents have reported difficulties in securing refunds from airlines to pass on to their customers, meaning many people have reported only receiving partial refunds for their cancelled package holidays.
However, under the Package Travel and Linked Travel Regulations 2018, if a package holiday is cancelled by the provider, the customer is legally entitled to a full refund within 14 days. A package holiday is a combination of at least two types of travel or travel-related services made through the same source in a single booking, most commonly flights and accommodation.
The commitment made by Lastminute.com to the CMA was to refund all money to customers for both accommodation and flights.
Sheryl McLeod, one of the customers Which? heard from, told the consumer champion she booked a holiday for two adults and two children to Barcelona for July 2020 through Lastminute.com.
She told Which? that in June an agent from Lastminute.com advised her the flights and hotel were cancelled and there were no alternatives, so the trip would be cancelled and refunded.
Sheryl then heard nothing for months and struggled to speak to someone at Lastminute.com. In September she was told by email that her refund was ready and she accepted the option of a cash refund. For months afterwards Lastminute.com claimed it was finalising her refund. Then, on 27th January, she was sent £932.49 – more than £300 short of the £1274.68 she was owed in total.
Sheryl tried to chase up this discrepancy over the phone, but she was met with an automated message to log into Lastminute.com to access her booking. When she accessed her account online, the trip was listed under ‘past bookings’, with no mention of the missing money, or anything to help her apply for it.
Claire Barder is another Lastminute.com customer who told Which? she hadn’t received a full refund for her cancelled holiday before the CMA’s deadline.
Despite receiving confirmation of a refund for her cancelled package holiday to Barcelona, which was meant to take place in July 2020, Claire was only given a refund of £431.75 – nearly £600 short as it did not include the flight portion of the trip.
Claire was told in an email that her total refund was worth £1,010.23. However Lastminute.com told her that because of Ryanair’s policy, she would need to fill out a form on the airline’s website to apply for this refund, despite Lastminute.com committing to the CMA that it would be responsible for refunding the total cost of the cancelled holiday.
Only after Which? approached Lastminute.com were both customers told they would receive their money back for the outstanding portions of their refunds.
Which? has shared its findings with the CMA, and is calling for it to take appropriate enforcement action against the online travel agent.
Rory Boland, Editor of Which? Travel, said:“Despite being given ample time to return all outstanding refunds to customers – as well as clear instructions regarding its liability for refunding both accommodation and flight costs – Lastminute.com has failed to meet this commitment to the regulator.
“This is perhaps unsurprising to its customers, given it was voted the UK’s worst accommodation booking site in our latest survey, faring little better when it was ranked for flight bookings.
“The CMA was right to intervene to demand action from the online travel agent, but after failing some of its customers once again, tougher measures need to be taken. The CMA should uncover how many customers were not refunded in time and take appropriate action against Lastminute.com, sending a clear message that this kind of behaviour is unacceptable.”
A spokesperson for Lastminute.com responded: “Firstly we’d like to start by saying that the refund process has been a very complex and difficult process due to the length and severity of the ongoing pandemic and frequent changes in the travel advice rules.These conditions not only impact us but the entire travel industry.
“Throughout this very challenging year, our customers have remained our number one priority, and we at lastminute.com continue our commitment to dedicating our resources to helping them with their requests, whether it’s involuntary or voluntary cancellations, re-booking to new destinations or booking new holidays.
“Each customer request is unique, and often requiring a human touch-point and we’ve been working hard to get the money processed back through the system and into our customer’s pockets as quickly as possible. In the cases you have highlighted, we can confirm that the refund has been sent to the customers also for the flight.”
“We confirm our full commitment and dedication during the last months in order to refund and support all our customers and meet the deadlines agreed with the Competition and Markets Authority. We will discuss our obligations on the 10th of February directly with the Competition and Markets Authority as agreed with them.
“Customer satisfaction is our number one priority and we keep listening and learning even from the feedback generated by a very small number of readers involved in the Which? survey. Every comment counts. We have already refunded more than 49,000 customers and completing any open refunds remains our top priority in these unprecedented crisis.”
A Competition and Markets Authority (CMA) spokesperson said: “CMA action led to lastminute.com committing to pay out over £7m to customers waiting for money back.
“They must now report to us on how they are complying with the commitments they signed up to and the deadlines agreed. Should it become clear that they have breached these undertakings we will consider further action.”
To bring cheer to the winter months, follow medieval tradition and keep your decorations up until 2 February!
After an especially tough year, English Heritage is encouraging the public to do as their medieval ancestors did and leave up their festive adornments until Candlemas on 2 February. This opposes the theory that leaving decorations up beyond Twelfth Night is bad luck, which is a modern take on the tradition.
The charity will be following its own advice at several of its historic places, with decorations remaining in place throughout January at Audley End House in Essex, Framlingham Castle in Suffolk and Osborne on the Isle of Wight.
Falling exactly 40 days after Christmas, Candlemas (or the Feast of the Purification of the Blessed Virgin Mary) was observed as the official end of Christmas in medieval England.
The date itself was a great feast day and is so-called because candles intended to be used in churches in the coming year would be blessed on that day. There were also candlelit processions in honour of the feast.
Evidence that decorations were kept up until the evening before Candlemas is well documented. To this day, Christmas cribs remain in place in many churches until Candlemas, and their removal is described in an early 17th-century poem:
Ceremony Upon Candlemas Eve, Robert Herrick (1591-1674)
Dr Michael Carter, English Heritage’s Senior Properties Historian, said: “In the Middle Ages, houses would be decorated with greenery for the Christmas season on Christmas Eve day. The feast of Christmas started at around 4pm on Christmas Eve afternoon and continued until the Epiphany on 6 January.
“But contrary to popular belief, the Christmas season actually continues right through to Candlemas on 2 February so there’s no real reason why you should take your decorations down earlier.
“The tradition that it is bad luck to keep decorations up after Twelfth Night and the Epiphany is a modern invention, although it may derive from the medieval notion that decorations left up after Candlemas eve would become possessed by goblins!
“I’m of the opinion that, after the year we’ve all had, we certainly deserve to keep the Christmas cheer going a little longer.”
National Express will be running extra coach services on its UK-wide network in the run up to Christmas to ensure people can get home safely during the festive season (18 December 2020 – 4 January 2021).
The UK’s largest coach operator will be increasing the frequency of over 35 routes, introducing 13 new direct services and adding more locations to its timetable – starting from 18 December and running every day, including Christmas Day and Boxing Day.
Supported by the Department for Transport, they will initially be doubling the mileage of the network, making nearly 250,000 seats available over the festive period*; and will further increase the number in response to demand – all with covid-secure measures in place.
Tickets are on sale now with more availability being released as soon as possible. Customers are being advised to plan their journey and book in advance as demand has been strong.
Chris Hardy, managing director of National Express Coach: “Trains won’t be running on Christmas Day and there are limited services on others, plus the planned engineering works on the railways.
“We’re happy to step up to help the UK public get home safely this Christmas, when it’s more important than ever.
“This is also good news for the network of local coach companies who operate services on our behalf, at the end of what has been a challenging year.”
Increased frequency routes:
Bristol<>London
South Coast<>Heathrow
Manchester <>London
Birmingham<>Manchester
East Mids<>Heathrow
Sheffield <>London
Cardiff<>London
Bath<>London
Halifax <>London
Birmingham<>London
Aberystwyth<>London
Leeds <>London
London<>Dover
North-West<>London
Thanet<>London
Brighton<>London
Leicester<>London
Birmingham<>Heathrow
Southampton<>London
Gloucester<>London
Birmingham<>Bradford
Bournemouth<>London
Nottingham<>London
South Wales<>Heathrow
Bristol<>Birmingham
Yorkshire<>London
Liverpool<>London
Coventry<>London
Norwich <>London
Birmingham<>Nottingham
Nottingham<>Bradford
Plymouth <>London
Swansea <>London
Birmingham<>Leicester
Portsmouth<>London
North Devon<>London
Haverford West<>London
New direct services:
Tyneside<>London
Teeside<>London
Hull<>London
Edinburgh<>London
Glasgow<>London
London<>York (via Leeds)
South Wales<>Birmingham
Cambridge<>London
Birmingham<>Hull
Cornwall<>London
Leeds<>Manchester
Leed<>Manchester<>Liverpool
East Mids<>West Yorkshire
New locations on festive timetable:
Hull
Peterborough
Cambridge
Chester
Sunderland
Newquay
Penzance
Falmouth
Lincoln
Swindon
Weston-super-Mare
Truro
All National Express coaches have significant covid-secure measures in place including enhanced cleaning, reduced capacity, wearing of face coverings, temperature screening and additional air conditioning filters.
Anyone who has tested positive for Covid-19 so is unable to travel, can request a full refund or amend their ticket. Passengers who no longer wish to or are unable to travel as planned will also be eligible for a free ticket amendment*.
More than £8 billion worth of package holidays are estimated to have been cancelled since the beginning of the coronavirus outbreak, with just over £1 billion still estimated to be outstanding in refunds, according to new research from Which?.
Millions of people have had a package holiday cancelled by their provider since the UK went into lockdown in March, with refunds for one in five (21%) holidays where a cash refund was requested still outstanding at the beginning of October.
Which? surveyed more than 7,500 people who have had a package holiday cancelled as a result of the pandemic to understand how the situation around refunds has developed since the UK first entered lockdown.
An estimated total of just over £1 billion is being illegally withheld in partial or full refunds from customers who requested their money back, with the survey suggesting the average cancelled holiday cost £1,784.
Under the Package Travel Regulations 2018, if a package holiday is cancelled by the provider, the customer is legally entitled to a full refund within 14 days. A package holiday is a booking comprising at least two types of travel or travel-related services made through the same source, most commonly flights and accommodation.
Around 9.4 million people are estimated to have had a package holiday cancelled by their operator since the pandemic hit the UK. The backlog of refunds for cancellations caused by the coronavirus pandemic meant that the majority of operators struggled to refund within the legal time limit, with customer service lines overwhelmed by travellers trying to contact them to ask about their refunds.
Some package providers reported delays in receiving refunds back from airlines, many of which – despite making commitments to the aviation regulator – continue to break the law on refunds. This has meant package holiday operators have often only been able to process partial refunds for customers.
But while some companies have managed to get on top of the backlog caused by these delays, several other major providers have continued to leave passengers out of pocket, with Which? still receiving huge numbers of complaints from customers waiting for refunds.
The average amount of time spent contacting package holiday companies about cancelled trips was around 15.5 hours. For more than four in 10 (43%) of the cancelled holidays reported to Which?, customers said they waited longer than a month to get their money back.
During the summer, the Competition and Markets Authority (CMA) launched an investigation into package travel companies’ handling of cancellations and refunds. Following pressure from Which? and the CMA, Tui agreed to refund all customers by the 30th of September. The regulator also recently confirmed that Virgin Holidays has also committed to processing refunds for all holidays cancelled up to the end of October by 20 November.
Nearly four in ten (37%) people who have had a package holiday cancelled by their provider since the beginning of the outbreak said the experience has had a negative impact on their confidence in the travel industry.
Which? is calling on the government to outline how it will support the travel industry through the rest of the pandemic, and is urging it to introduce a travel guarantee fund to support package holiday providers that are struggling to fulfil their legal obligations to refund customers. It should also conduct a review of passenger protections following the coronavirus outbreak.
While the CMA has already secured commitments to process refunds from some companies, it is clear that some firms are not improving their practices of their own volition. The competition regulator must continue to closely monitor operators and secure further undertakings from those that flout the law, to prevent trust in travel being damaged any further.
Which?’s advice to anyone looking to book a future holiday is to book with a provider that can be trusted to refund their money promptly if they can’t travel, and to consider booking a package over a flight-only booking, to ensure they have greater legal protections if they cannot travel because of coronavirus.
Rory Boland, Editor of Which? Travel, said:“Since Which? first highlighted the issue of holiday companies delaying or denying refunds for holidays cancelled due to coronavirus, some operators have continued to flout the law and the sums of money being illegally withheld from holidaymakers are staggering.
“It’s simply unacceptable that some of the UK’s largest operators are still getting away with breaking the law, but without meaningful intervention from the government and the regulators in this space, many people will struggle to get their money back.
“The CMA must take firm action against any operators that are continuing to drag their feet on refunding holidaymakers, and the government must urgently set out how it will support travel companies in fulfilling their legal obligations to passengers.”
2021 holidays – the tour operators and travel agents Which? recommends:
HOLIDAYMAKERS IN EDINBURGH OWED NEARLY £8 MILLION IN WITHELD REFUNDS
LOCAL MSP SAYS REGULATOR MUST DO MORE TO SUPPORT CUSTOMERS
SNP MSP for Edinburgh Pentlands has demanded action after the latest estimations from Which? suggested people in Edinburgh could be owed £7,858,609 in withheld refunds for cancelled trips.
Customers across the UK are waiting on more than £1 billion in refunds according to the results of the survey of more than 7,500 people who had a package holiday cancelled as a result of the pandemic.
Expressed a proportion of population, the findings of the survey suggest that holidaymakers in Edinburgh could be owed nearly £8 million.
Holiday companies are required to refund money within 14 days but the huge number of cancellations has left many of firms overwhelmed. 21% of those surveyed who requested a refund in March were still waiting at the beginning of October.
The research also found that the average cost of a cancelled holiday was £1,784.
During the summer, the Competition and Markets Authority launched an investigation into package travel companies’ handling of cancellations and refunds.
Commenting on the figures, local SNP MSP Gordon MacDonald said: “For many people, this saga has rumbled on for far too long – it’s time for the UK government and the market regulator to get a hold of this situation.
“Times are tough financially for many local families, and while I appreciate holiday companies were inundated with refund requests earlier in the year, we are now in November.
“We aren’t talking about spare change here – the average cost of a cancelled holiday was £1,784 according to this survey.
“While we all recognise the travel industry’s acute financial difficulties, there can be no excuse for them hoarding the hard-earned cash of their hard-pressed customers.
“As a matter of urgency, the UK government needs to set out how travel companies will be supported financially to fulfil their legal obligations to passengers – and take firm action against those who continue to drag their feet.
“I would urge anyone in Edinburgh Pentlands who is still waiting on a refund from March to get in touch with my office – I will offer any support I can to make sure you get your money back.”
The UK holiday destination swaps that will save you hundreds
UK holidaymakers can save hundreds of pounds on hotel costs over the course of a holiday by swapping their location for similar destinations just a few miles away, Which? Travel has found.
With international travel restrictions in place around the world and the UK government warning against travel to a growing number of popular holiday destinations across Europe, many UK holidaymakers are continuing to book staycations to see out the end of the summer.
Which? Travel compared the average hotel room rates in towns in 10 of the UK’s most popular destinations, including Cornwall and the Cotswolds, before comparing these to other similar nearby resorts, to see how much people could save on their holiday by travelling just a few miles further.
The biggest saving was in Devon. An average of £59 a night could be saved by swapping one coastal destination for another just 20 miles away. The average cost of a hotel room in Salcombe was £209 a night. However, further down the coast in Dartmouth, holidaymakers could slash hotel costs by nearly 30 per cent, with a hotel room costing on average £150 a night. Over the course of a week, this works out as a saving of over £400.
Dartmouth received the second highest ranking in Which?’s recent survey of seaside towns and villages, achieving a customer score of 84 per cent and scoring highly for its scenery and tourist attractions. It also out-ranked Salcombe, which received a score of 71 per cent.
The shortest distance that Which? found people would have to travel to make a saving was just three miles – from Saundersfoot to Tenby. While a night in Saundersfoot could set you back an average of £155, a room just three miles south in Tenby costs an average of £112, saving £43 a night, or £301 over the course of a week. Tenby also fared well in Which?’s seaside survey, receiving a customer score of 79 per cent, while Saundersfoot received 71 per cent.
Some swaps meant travelling a bit further to make a saving. For example, holidaymakers looking for a Scottish city break could save an average of £25 a night if they travelled the 47 miles from Edinburgh to Glasgow.
Glasgow ranked highly in Which?’s recent survey of the UK’s best cities, scoring 82 per cent – just two percentage points behind Edinburgh (84%). It received excellent scores for culture, sights and attractions, as well as food and drink.
Additionally, with a return train ticket between the two cities costing less than £14 and the journey taking less than 90 minutes, the savings made by staying in Glasgow would cover the cost of a day trip to the capital with change to spare, meaning holidaymakers can enjoy the best of both cities.
Further savings could be made on a trip to the Cotswolds by staying in Gloucester rather than Cheltenham (average saving of £46 a night), a beach break in East Sussex by swapping Brighton for Eastbourne (average saving of £56 a night), and on a break in Somerset through booking in Wells instead of Bath (average saving of £53 a night).
Rory Boland, Editor of Which? Travel, said:“These destination swaps aren’t just a chance to save money – travellers can expect to find fewer crowds and more space to breathe, with holidaymakers ranking many of the cheaper destinations as not only better value, but a better overall stay than their pricier and more popular counterparts.”
“As we come towards the end of a holiday season like no other, holidaymakers will be pleased to learn they can still squeeze the last out of the summer without sacrificing beautiful scenery or great attractions by just travelling a few extra miles along the road.”
A Cornish village with a population of less than 1,000 has triumphed over some of the nation’s most famous seaside resorts in Which?’s annual rankings of the UK’s best coastal destinations.
The survey – carried out before the coronavirus lockdown – shows British holidaymakers favour peace and quiet over crowds, crazy golf and roller coasters. It also highlights some of the lesser-known resorts savvy travellers can escape to if they want to avoid busy beaches, bars and restaurants this summer.
Which? asked thousands of holidaymakers to rate their recent visits to the UK seaside across a range of factors including food and drink, seafront, beach, value for money and peace and quiet.
St Mawes, in Cornwall, came top ahead of better-known beach destinations like Salcombe or St Ives – earning a full five stars for its scenery, seafront and peace and quiet – and a glowing overall customer score of 85 per cent.
Those who visited St Mawes recommended eating crab baguettes at Mr Scorse’s deli and spotting dolphins on the ferry to Falmouth, but admitted that avoiding peak season was the best way to dodge the crowds.
Dartmouth, arguably one of the most famous destinations in the Which? top 10, and home of Agatha Christie, scored 84 per cent. Those who visited drew attention to steam trains and delicious seafood, but advised using the park and ride service as finding a parking spot in town is “near impossible”.
With many people seeking to avoid already oversubscribed hotspots, particularly in Devon and Cornwall that may not be able to cope with the surge in people holidaying at home this year, Which? found that there are still lots of beautiful places which holidaymakers may not have considered.
Coastal Suffolk had two entries in the top five, with both Southwold (84%) and Aldeburgh (83%) scoring top marks for scenery and peace and quiet.
Holidaymakers highlighted the great food and drink on offer in Southwold – earning five stars in this category – as well as the deliberate lack of ‘kiss-me-quick’ gimmickry.
Aldeburgh was praised for its tranquillity, with one person telling Which?: “It’s not got the usual ‘seaside entertainments’”. Another described it as “far from the madding crowd of South East England.”
Bamburgh in Northumberland (83%), which topped last year’s rankings, has not fallen out of favour with visitors this year. It was rated a full five stars in almost every category.
One person summed up Bamburgh as “one of the UK’s top-secret locations,” adding that “Northumberland is outstandingly unspoilt and a UK treasure”.
St Andrews (81%), home of Scotland’s oldest university, also made it into the top 10, with a full five stars for food and drink, beautiful views and its attractions, including the world-renowned golf course.
Those who visited pointed to the West Sands beach, which extends for almost two miles and was made famous in the opening scene of the film Chariots of Fire. Visitors looking for peace and quiet were advised to check term times before travel, as the town is much livelier when the students are around.
For a more easy-going Scottish seaside destination, Oban (74%) could be a better option.
It is best known as the ‘Gateway to the Isles’, thanks to its role as a hub for tourists departing to the islands of the Inner and Outer Hebrides, but this seaside town has enough to charm to warrant being a holiday spot of its own and also gets top marks for stunning scenery.
In Wales, St Davids (81%), Llandudno (80%), Tenby (79%) and Conwy (78%) all scored highly, with many destinations in Wales getting high ratings for scenery and value for money.
Which? found that crowds can easily be avoided by missing better-known destinations by heading a little further up the coast. For example, instead of Llandudno and Conwy, fewer people will know Criccieth which achieved a respectable 74 per cent customer score. This town was also received a full five-star rating for its stunning views, and being a bit further afield will also mean that hotel rooms are a little cheaper.
Also in the Which? top 10, but may be often overlooked by holidaymakers is Tynemouth (81%), eight miles east-northeast of Newcastle upon Tyne. This coastal town was awarded five-star ratings almost across the board, including for its sandy beach which is popular with walkers and is a nationally recognised watersports hub.
Meanwhile Skegness, the famous home of the original Butlins, only managed a 44 per cent customer score. It achieved one-star ratings in each category, apart from the three stars for its beach.
While some of those who spoke to Which? were scathing in their comments, going as far as to say the Lincolnshire town was “to be avoided,” nature lovers highlighted the seal sanctuary and bird watching at the Gibraltar Point National Nature Reserve.
There were also those who spoke fondly of a “typical town that caters for all ages” and one visitor who told Which?: “Don’t be put off by the stereotypical opinions of Skegness. It’s a well maintained, vibrant area.”
Further down the table were other iconic seaside resorts complete with Victorian-era piers, amusement arcades and roller coasters, including Great Yarmouth (48%), Clacton-on-sea (48%), Bognor Regis (49%) and Blackpool (53%).
Rory Boland, Which? Travel Editor said:“With many people choosing to holiday in the UK this summer it is a good time to explore parts of the country you may not have considered before and to spread our sandcastles beyond the beaches of Devon and Cornwall. As our survey shows, it’s smaller seaside towns and villages with fewer visitors that holidaymakers love.
“Whether that’s hitting the waves in Tynemouth or camping in Criccieth, there are good options for those of us keen to keep our distance from the crowds this year but still want to combine stunning scenery with sumptuous seafood. Don’t forget, if you book your hotel or accommodation direct and over the phone, you may even get a discount or free bottle of bubbly thrown in.”
Customers of major holiday firms could be left out of pocket by thousands of pounds if told not to travel by the NHS ‘test and track’ service, according to new Which? research.
