Tag: digital exclusion

SCVO and partners launch Scotland’s Digital Inclusion Charter

A trailblazing partnership between the national membership body for Scotland’s voluntary organisations and the Scottish Government has launched a milestone charter to improve digital inclusion.  

Scotland’s Digital Inclusion Charter is a collaborative initiative between the Scottish Council for Voluntary Organisations (SCVO) and the Scottish Government, aiming to ensure that, if they choose to, every individual and community across Scotland can benefit from the digital world. 

The Charter, hosted and managed by SCVO, states that digital inclusion is “everyone’s responsibility”, and demonstrates how people can get involved in supporting further digital equity in Scotland. 

The initiative commits organisations to tackling digital exclusion in any way that they can. By providing a framework for action, organisations can use the Charter to structure and resource digital inclusion work regardless of who they work with. 

Currently, around 700,0001 people don’t have access to the Internet in Scotland. This significantly impacts their ability to access health services, banking, online shopping, better deals and savings and communicating with loved ones. 

Sally Dyson, Head of Digital and Development at SCVO, underscored the vital role of the voluntary sector in achieving digital inclusion. She said: “SCVO has been leading the charge for digital inclusion in Scotland for more than ten years now.  

“We work collaboratively across our sector and beyond to make sure that we drive home the message that everyone is responsible for digital inclusion 

“We know that the digital divide seems to be widening over time, and we think that every organisation in Scotland can get involved in supporting the people they work with.  

“SCVO is proud to have developed and established Scotland’s Digital Inclusion Charter in partnership with Scottish Government, and we’re looking forward to supporting organisations of all sizes to sign up and show their support.” 

Ivan McKee, MSP and Minister for Public Finance, represented the Scottish Government and highlighted the importance of this initiative for Scotland’s future. He said: “I pleased to see the relaunch of the Digital Participation Charter as Scotland’s Digital Inclusion Charter.

“The Charter has been a collaborative effort between Scottish Government and SCVO and includes five new pledges to support organisations take ownership of digital inclusion.

“Digital inclusivity is fundamental to the Scottish Government in achieving our key priorities, and through working with SCVO we are able to support organisations to make substantial impact on the lives of people vulnerable to digital exclusion.” 

The launch event, held at Standard Life House and hosted by Standard Life, brought together key stakeholders in a united effort to bridge the digital divide. 

Andy Young, representing Standard Life, part of Phoenix Group, said: “We are a digital-first organisation,  but we recognise that digital can be a barrier for some people, so we’ve made it a priority to help those who need extra support through delivery of our digital inclusion strategy.

“We welcome and support the work that SCVO is doing in this space, and are pleased to commit to the principles outlined in the Digital Inclusion Charter, which will provide a vital framework for organisations across all sectors to help those who want to become more comfortable using technology in their everyday lives.”   

Find out more about Scotland’s Digital Inclusion Charter at digitalinclusion.scot.  

Virgin Money and Good Things Foundation team up to support millions of households facing digital exclusion

Virgin Money and the UK’s leading digital inclusion charity, Good Things Foundation, have teamed up to help millions of people facing digital exclusion across the nation by introducing the National Databank programme into Virgin Money’s full network of stores.

Latest data1 compiled by Good Things Foundation shows that although 77% of people in the UK believe having internet access is an essential need, 1 in 14 households have no home internet access at all, more than 2.5 million households struggle to afford broadband and 10.2 million people lack the most basic digital skills to use the internet.

Aiming to help reduce the digital divide, Virgin Money – the first and only bank in the UK to take part in the programme – has worked with Good Things Foundation to introduce the National Databank2 into its 91 UK stores.

The National Databank works like a foodbank, but provides free mobile data, texts and calls for people in need. Through the programme, which was founded by Good Things Foundation and Virgin Media O2, digitally excluded people (anyone that doesn’t have regular access to the internet) can visit their nearest Virgin Money store and pick up an O2 sim card loaded with 20GB of free data – enough for around 220 hours of internet browsing per month. The free data allowance renews every month for six months.

Good Things Foundation has also provided specialist training to the bank’s customer service colleagues to help them better identify and support individuals impacted by digital exclusion and signpost them to a nearby National Databank, whether it is a Virgin Money store or not. In addition, through a range of initiatives colleagues across the bank will help to raise awareness and secure donations to Good Thing Foundation’s National Device Bank programme, which works alongside the National Databank to provide free smart devices to people who are unable to afford them. 

Finally, to help bridge the digital skills gap, Virgin Money and Good Things Foundation will work with Learn My Way, an online digital skills platform, to provide training to anyone looking for help to improve their knowledge of using the internet. The sessions, which can take place both in store and online, will cover various topics, including advice on how to stay safe when browsing and information on how to access essential online services.

James Peirson, General Counsel & Purpose Officer at Virgin Money, said: “Digital exclusion is a real issue in the UK and one that needs prioritising.

“For many low or no-income households, paying for broadband is often seen as a luxury that they can’t afford, but in reality, it is an essential purchase – especially in this digital age. That’s why we are proud to support the vital work of Good Things Foundation by making the National Databank programme easier for people in need to access across the UK.

“We are also keen to encourage other organisations that are in a position to help to join the initiative. Whether that’s by becoming a National Databank themselves or donating their old smart devices that would otherwise go to waste.

“Each small gesture goes towards making a huge difference, and by working together we can try put an end to the digital divide.”

Helen Milner OBE, Group CEO, Good Things Foundation, said: “We’re delighted to help tackle digital exclusion by extending our partnership with Virgin Money to make the National Databank available to its full network of 91 stores.

“There are still 2 million households that struggle to afford internet access in the UK today, and 10 million adults lack the most basic digital skills. We need to act now.

“We urge organisations to apply to become a National Databank and become part of our National Digital Inclusion Network, helping local communities access data, devices and digital skills through the National Databank, the National Device Banks, and the Digital Skills platform Learn My Way.

“By the end of 2025, our ambition is to engage 1 million people helping them benefit from the digital world and support 5,000 Digital Inclusion Hubs across the UK. Together we can fix the digital divide.”

For details of Virgin Money store locations, visit: Store Finder | Virgin Money UK | Virgin Money UK

To find out more about Good Things Foundation or to locate the nearest community organisation taking part in the National Databank programme, visit: https://www.goodthingsfoundation.org/databank/.

MSP welcomes digital initiative

Gordon MacDonald SNP MSP for Edinburgh Pentlands has welcomed the recent launch of Vodafone’s charities.connected, an initiative to tackle digital exclusion and connect one million people by the end of 2022.

This initiative gives charities the opportunity to apply for free connectivity to help individuals and families they support get online or to improve its own digital capability.

The connectivity, in the form of SIM cards offering 20GB of data plus free calls and texts every month for six months, will work in any SIM-enabled device.

Registered charities of any size can apply by completing a simple online application form with applications closing on 1 November 2022.

Gordon MacDonald said: “The pandemic has highlighted the scale of digital exclusion and in particular its impact on the most vulnerable in society.

“Digital connectivity is increasingly essential to access work, education, healthcare and to keep in touch with family and friends.

“The Scottish Government is already providing support in tackling digital exclusion through their Connecting Scotland programme and this initiative from Vodafone contributes in those efforts to close the digital divide.

“I would encourage third sector organisations providing support to families and individuals that would benefit from this initiative to apply.” 

Closing the Digital Divide for Good

CARNEGIE UK Trust are pleased to announce the launch of Closing the Digital Divide for Good – An end to the digital exclusion of children and young people in the UK, a new report published today by Carnegie UK Trust and the UK Committee for UNICEF (UNICEF UK).  

The report reiterates the need to eliminate the digital exclusion of children and young people for good, and sets out a 10-point action plan to ensure that all have an opportunity to access the benefits of the digital world, both to ensure their right to education and for the sake of their wellbeing.

Closing the Digital Divide for Good notes the increased awareness of digital exclusion during the COVID-19 pandemic, particularly in light of the shift to remote learning, and commends the rapid responses put in place to get more children and young people online.

However, the report also underlines the need for a continued focus on digital inclusion, to ensure that learning from the crisis period is maximised, and that a long-term strategic approach is put in place, given that challenges remain.

The 10 recommended actions include implementing a co-production process to develop a nationally agreed definition for digital inclusion, recognising that a device, suitable connection, skills and a safe online environment are essential components.

The report also calls for regular measurement of the levels of digital inclusion amongst children and young people, and the development of proactive solutions such as working with teachers and education staff to identify gaps in skills and revising teacher training requirements and curricula accordingly.

If you have any questions or would like to discuss further, please feel free to contact Anna Grant (Senior Policy and Development Officer, Carnegie UK Trust) via anna.grant@carnegieuk.org.

Learning from Lockdown: eliminating digital exclusion

We have published a new short report:‘Learning from Lockdown: 12 Steps to Eliminate Digital Exclusion’.

Since the outbreak of Covid-19 the scale of digital exclusion in the UK has been exposed and exacerbated beyond previous understanding. While new initiatives have been rapidly and successfully delivered, substantially accelerating progress and ensuring thousands of individuals now have appropriate digital access, there is still much more to be done to ensure no one in the UK is left digitally excluded.

In our new report, we set out a series of 12 recommendations calling for ambitious action from policy makers, practitioners, academia and industry.

The recommendations build on our work on digital inclusion over the past decade, and particularly draw on learning and reflections from the coronavirus outbreak and lockdown period. We look forward to discussing and pursuing these recommendations with interested individuals and organisations.

You can read the report here and follow the hashtag #12stepsfordigital on Twitter to join the conversation.

Kind regards,

Sarah

Sarah Davidson

Chief Executive, Carnegie UK Trust
Twitter: @CarnegieUKTrust
www.carnegieuktrust.org.uk

Carnegie-Learning-from-lockdown-Report-FINALDownload

Fears for over-70s struggling with digital isolation during lockdown

New research from BT suggests that many older people (70+) are suffering from a difficult combination of both physical and digital isolation during the Coronavirus lockdown.

A poll of people from across the UK, who have a close relative over 70, found that less than a quarter believe their loved one would be willing to try a video call with a GP, with the majority prepared to wait longer to get a face-to-face appointment.

While some older people (27%) have ventured to the shops during lockdown, a third of those surveyed believe their relatives had put themselves at risk in order to purchase essential items on behalf of their loved one and nearly half those surveyed (49%) think it would be life-changing for their older relative if they knew how to order their own groceries online.

However, 41 per cent think their older family member has never made an online purchase, and half believe their relative is reluctant to try and learn new skills when it comes to technology.

The survey revealed various barriers to learning: more than three-quarters (76%) think their relative would consider it too complicated. A quarter think their loved ones feel the internet is unsafe (26%), 29 per cent say that their relatives haven’t got anyone to teach them and 35 per cent aren’t sure where to learn these digital skills.

Nearly four in ten (38%) did say their family members would be more open to improving their digital skills due to recent events, but don’t know where to start.

 

Professor Kerensa Jennings, BT Group Director of Digital Impact, said: “Technology has become an essential lifeline for millions of people right now. But to combat loneliness, we must ensure that older people can take advantage of the benefits that technology provides, from accessing vital services to staying in touch with family and friends.

“We know that even picking up some relatively simple digital skills can make a huge difference to the lives of older people and those that care for them during lockdown – whether it’s doing their own online shopping, accessing health services or enjoying face-to-face calls with loved ones.

“While many older people are very confident with tech, it’s never too late to try something new. For others, it’s the first time they are accessing the internet. That’s why we are working closely with leading social change charity, Good Things Foundation, to ensure people can get the skills they need to stay connected and healthy during lockdown.”

The survey also revealed that six in 10 people believe their loved ones feel more isolated than ever before as a result of the global pandemic, and 53 per cent think they have struggled to adjust to an altered lifestyle due to coronavirus.

Email and WhatsApp are the digital platforms family members feel elderly relations are the most adept at using, with 39 per cent able to successfully set up a video call with their elderly loved ones. One in five over 70s are also able to stream through Amazon Prime or Netflix.

However, over three quarters (78%) said their family member consumes their information from television, with a third relying on their family member to update them on current affairs and just one in five going online.

 

Helen Milner, Chief Executive of Good Things Foundation, said: “The research supports what we’re hearing from our network partners and our wider findings on the issue of digital isolation. The people left behind are disproportionately older, often with existing health issues that are being compounded by a lack of confidence in digital technology. This is a deeply shocking societal problem we must all address urgently. 

“We know that due to the Coronavirus pandemic more people are willing to try new things online and improve their digital skills so this is the perfect time to give them the tools and guidance to do so.”

BT Skills for Tomorrow is giving 10 million people the skills they need to make the most of life in the digital world we live in.  It’s completely free and designed to help everyone – from school children and teachers, parents and families to businesses and jobseekers – and anyone who needs support getting online to make the most of life.

Working in partnership with leading digital skills organisations, BT have created and collated the best courses, webinars and information, in one easy to navigate place.

However, there remains a significant number of vulnerable people who do not currently have an internet connection or suitable device, making isolation particularly difficult. In order to address this issue, BT has donated 1,000 tablets with pre-paid SIMs to the Good Things Foundation as part of the DevicesDotNow campaign.

The Good Things Foundation is the UK’s leading digital exclusion charity and the key distribution partner for DevicesDotNow through their Online Centres Network. They are also one of BT’s existing partners through Skills for Tomorrow.