101 – the new non-emergency number for the Police

101 is the new number to contact the police when it’s less urgent than 999.

The 101 non-emergency number will make it quicker and easier for you to contact the police when you don’t need an emergency response, for example to:

•speak to your local police officer
•report a crime that’s already happened, such as a theft or damage to property
•get crime prevention advice
•make us aware of any policing issues in your area

101 will replace our current non-emergency number/s and provides one easy-to-remember number to contact the police wherever you are in Scotland, or elsewhere in the UK.

The 101 non-emergency number is available 24 hours a day, 7 days a week. It costs a flat rate of 15p per call from both landline and mobile networks, no matter how long you are on the phone or what time of day it is.

When you dial 101, the system will determine your location and connect you to the service centre covering your area.

By having one easy to remember number, 101 should make the police more accessible while reducing pressure on the 999 system.

Deaf, deafened, hard of hearing or speech-impaired callers can access the service via TextRelay on 1 800 1 101.

In an emergency always dial 999 – when a life is in danger, a crime is in progress or a suspect is nearby.

Frequently asked questions:

1. What is 101?

101 is the new number for you to call to contact the police when it’s less urgent than 999.

101 replaces our (insert current non-emergency number(s) for your force) number and is available 24 hours a day, 7 days a week.

2. What should 101 be used for?

You should call 101 if you want to talk to your local police officer, get crime prevention advice, or report a crime that does not need an emergency response, for example:

•if your car has been stolen
•your property has been damaged
•you suspect drug use or dealing
•you want to report a minor traffic collision, or
•you want to give the police information about crime in your area

3. Why is 101 being introduced?

101 is being launched to improve public access to the police by giving you a single, easy-to-remember phone number, for when it’s less urgent than 999.

4. How does 101 work?

When you call 101, you’ll hear a recorded message announcing that you’re being connected to your local police service centre. The system will determine your location and connect you to a call handler in the service centre for your local area. This ensures staff with local knowledge answer and deal with your call in a way that best meets your needs and the needs of your community.

If you are calling from the boundary between Scotland and England then you may be offered a choice of force to be connected to. If the system cannot locate where you are calling from, then you’ll be connected by the operator to the appropriate service centre, where the call will be handled in the normal manner.

Calls to 101 will be prioritised in the same way as calls to existing non-emergency numbers.

5. If I am deaf, deafened, hard of hearing or have a speech impairment, can I call 101?

If you are deaf, deafened, hard of hearing or speech-impaired then you can access the service via TextRelay on 1 800 1 101.

6. If English isn’t my first language, can I still call 101?

Service centre operators have access to professional interpreters who can quickly translate if you cannot speak, or have difficulty speaking, English.

7. How much does it cost to call 101?

Calls to 101 will cost 15p, no matter how long the call, what time of day it is made or whether it is from a landline or mobile phone.

8. Why is there a charge for calls to 101?

There has always been a cost associated with non-emergency calls. Introducing 101 allows this cost to be standardised across the country and in many cases the single, flat rate charge of 15p replaces previous higher charges. The police do not make any money from calls to 101.

9. Does 101 replace existing direct dial numbers?

If you want to speak to someone specific – for example your community officer – and you have their individual contact details, their direct dial number is still the best number to contact them on.

10. Does 101 replace 999?

No. 101 is the number to use to contact the police in situations that do not need an immediate response. 999 is still the number to call when an immediate response is needed – when a crime is in progress, when someone suspected of a crime is nearby, when a life is in danger or when violence is being used or threatened.

11. What happens if I call 101 but it is an emergency situation?

If you call 101 and it is deemed to be an emergency, or during the call your situation becomes an emergency, service centre staff are fully trained to deal with all emergency and non-emergency situations.

Always dial 999 when an immediate response is needed – when a crime is in progress, when someone suspected of a crime is nearby, when a life is in danger or when violence is being used or threatened.

12. Is 101 available outside of Scotland?

Yes, 101 is a national service that is also available across England and Wales.

13. What are the benefits of 101?

•101 provides one easy-to-remember number to contact the police anywhere in Scotland
•For the first time there will be a single flat rate charge
•The cost of the call will be transparent to the public and, in many cases, cheaper than current non-emergency numbers
•101 can potentially reduce pressure on the 999 system, allowing the police to prioritise the most urgent calls for help.

101number250[1]

Positive public response to Made From Crime? campaign

Police

A police campaign tackling people making money from crime has led to a significant increase in information about suspected criminals across the East of Scotland. The independent charity Crimestoppers has reported a 30% increase in intelligence reports since the “Made From Crime?” campaign launched across the area on 21 January.

Lothian and Borders Police, Central Scotland Police, and Fife Constabulary are all taking part in this phase of the campaign, which is designed to make specific use of the Proceeds of Crime legislation (POCA).

It asks members of the public to come forward and report their suspicions about people making money illegally. People are able to report information through a number of ways including telephone, online, and through specific facebook advertising that police forces are using to target communities throughout the East of Scotland.

The biggest rise in information came from the Fife Constabulary area, where there was an 80% rise in intelligence reports following the launch of the campaign.

The information has now been passed to police forces to investigate further.

A similar campaign that ran in the Lothian and Borders area in 2011 saw a 17% rise in information to Crimestoppers and allowed officers to target criminals in a series of raids across two days. During this period, over £6.4 million worth of assets were identified for seizure from criminals and 44 people were arrested.

Detective Superintendent David Gordon, Head of the Serious and Organised Crime Unit at Lothian and Borders Police, said: “Police forces across the East of Scotland are committed to targeting criminals who fund their lifestyles through crime. I am delighted that members of the public have come forward to tell Crimestoppers about their suspicions, and that they in turn have been able to provide us with vital intelligence to help us in our efforts to rid communities of crime. I know people can be scared to tell us about those who are making their lives a misery by peddling crime in their area, however please be reassured that all information will be treated in the strictest confidence.”

Kate Jackson, national manager for Crimestoppers Scotland, said: “The public response speaks for itself and clearly people are not prepared to put up with criminality so have contacted us with information. I would urge anyone else who has information about crime to contact us on 0800 555 111 where we guarantee their anonymity. No-one will ever know that they have contacted us, but they can be assured that their actions will assist in making their communities better places.”

MadefromCrime

Free safer sockets

A new campaign to encourage people to swap their power socket adapters for safer alternatives is being launched by the city council at Leith Asda this Friday (1st February).

The initiative, run by Trading Standards officers, is aimed at older people and those on low incomes. This follows research which found that 92% of these adaptors examined had safety issues which could potentially cause electrically-related fires.

To encourage safer electrical use in the home, the Council is giving away ‘bar’ socket extensions, which are safer because they prevent excessive weight being placed on the socket. The campaign is funded by the Electrical Safety Council.

Cllr Cammy Day, community safety leader, said: “To take part in the scheme, you can simply turn up with an old power socket adapter and hand it over in return for a free bar socket extension. We hope those most in need will come and take advantage of this opportunity to make their home that bit safer.“

Lorraine Carney, Senior Campaigns Manager at the Electrical Safety Council said: “According to government statistics, almost half of all accidental fires in UK homes – that’s over 20,000 each year – are caused by electricity, so we are delighted to work with the City of Edinburgh Council to support their innovative scheme, and make people aware of where electrical dangers may arise in their homes and how to prevent them.”

‘Swap shops’ will be set up at six locations across Edinburgh. Come along between 11am – 2pm on the following dates in February:

•Friday 1st: Asda Leith Superstore, 2 Sandpiper Drive, EH6 6QL
•Monday 4th: North Neighbourhood Office, 8 West Pilton Gardens, EH4 4DP
•Tuesday 5th: South Neighbourhood Office, 40 Captain’s Road, EH17 8HN
•Wednesday 6th: East Neighbourhood Office, 101 Niddrie Mains Drive EH16 4DS
•Thursday 7th: South-West Neighbourhood Office, 10 Westside Plaza, EH14 2ET
•Monday 11th: Drumbrae Library Hub, 81 Drum Brae Drive, EH4 7FE

Trading Standards Officers will be present to provide guidance on electrical equipment safety.

A maximum of two extensions per household are available, although there is no limit to the number of adaptors that can be handed in for disposal.

Block Swap

Police seek masked knifeman following local robbery

Police

Police are looking for help to trace a masked thief who made a knifepoint robbery at a shop in Pilton last night (Sunday). The incident happened at about 20:40 at the Day Today shop in Boswall Parkway.

A 23-year-old man was working behind the counter when the thief demanded money, jumped over the counter and stole a plastic box containing a three-figure sum of cash and international telephone cards worth £200.

The thief is white 20 to 30-years-old, between 5ft 2ins and 5ft 5ins tall and of stocky build. He was wearing a black hooded top with the hood up, light-coloured trousers, black Converse-style trainers with a black balaclava covering his face.

Constable Alistair McLeod, of Lothian and Borders Police, said: “This was a frightening experience for everyone within the store and we are conducting local enquiries to identify the suspect. A male matching his description was then seen within a garden in Pilton Avenue at about 21:00 before making off.

“We are now asking anyone who remembers seeing anything suspicious in either Boswall Parkway or Pilton Avenue on Sunday evening to contact police immediately. Similarly, anyone with any other information that can assist with our investigation is also urged to come forward.”

Last night’s incident follows another knifepoint robbery at St Mark’s Park last Friday.

Drop a glass size in 2013

dtinks

A campaign encouraging women to ‘Drop a Glass Size’ in 2013 has been launched today by Health Secretary Alex Neil.

As part of the campaign, which also includes a national roadshow, a new ‘drinking mirror’ smart phone app has been developed to show people the shocking affects of regularly drinking too much. The app is free until the end of March and will show users that cutting down a glass size can have a significant affect on the ageing process.

Latest figures show that around 38 per cent of women regularly exceed daily or weekly sensible drinking guidelines, by drinking more than 2 to 3 units a day / 14 units a week. .

The number of alcohol-related deaths among women aged 30-44 has doubled in the last 20 years, and the chronic liver disease and cirrhosis death rate among 30-44 year old women in Scotland has trebled since the mid to late 1980s.

The campaign encourages women to think about the health effects of regularly drinking above the recommended alcohol guidelines.  Making small changes, such as alternating alcohol with soft drinks or water and having two alcohol-free days a week, can lead to big health improvements.

Mr Neil said: “Evidence shows us that most people who drink alcohol, particularly at home, have no idea of how much they are actually consuming. This campaign will show people how small changes to their drinking habits can have a significant impact on their health and wellbeing.

“Scotland has an unhealthy relationship with alcohol and much has been done in the last five years to address this. Our alcohol framework outlined a package of over 40 measures to reduce alcohol related harm. We have made considerable progress including banning quantity discounts, restricting promotions on off-sales and working to introduce a Minimum Pricing Bill.

“I have always been clear that there is more that can, and must, be done. Alongside educational efforts such as this campaign, we will work to ensure that people drink less and that we become a healthier Scotland.”

Dr Samantha Robson, GP, added: “Alcohol undoubtedly has an effect on our appearance in the short and long-term.  As well as causing bloating and dark circles under your eyes, alcohol dries out skin and can lead to wrinkles and premature aging. Many people forget that alcohol also affects their sleep, which doesn’t do skin any favours. But drinking more than you should over time can have other, more permanent, detrimental effects on your skin and more importantly your overall health.

“Many women don’t think about the longer term effects of drinking or that on average it takes them longer than a man to recover from the damage caused by a big night. But cutting down a glass size, or having a break some nights, the result could make a huge difference to how they look and feel.”

Think about your drink

drink

The Chief Medical Officer, Sir Harry Burns, has called for people to take care over New Year and drink alcohol responsibly.

Sir Harry said: “Scotland’s Hogmanay festivities are recognised around the world and we want everyone to have fun. If you are planning on drinking over New Year, it is best to take it steady, pace yourself and have a meal beforehand to soak up some of the alcohol. A good tip is to try to have a soft drink or water in between having an alcoholic drink.

“While we have seen a decrease in overall consumption, it is clear that too many people, across all age and demographic groups, are continuing to drink too much all year round and are putting themselves at increased risk of injury and illness.

“Scots drink 20 per cent more than our counterparts in England and Wales. The bottom line is that alcohol misuse is still taking its toll on too many people across Scotland, young and old. I would urge everyone to take care when they are out and about over New Year. Taking a few precautions will ensure that New Year is a night to remember, but for all the right reasons.”

Stay safe advice for festive revellers

Revellers visiting Edinburgh city centre this weekend are being urged to make plans to ensure they get home safely at the end of their evening. With the Christmas party season now well underway, police expect there to be a high number of people visiting the city centre for a night out with work colleagues and friends.

As part of Operation Astrodome (the Lothian and Borders Police response to the festive season in Edinburgh) officers will be carrying out additional high-visibility patrols in order to provide reassurance to the public, and deal with any criminal behaviour.

Inspector Gill Geany, from Lothian and Borders Police, said: “Edinburgh city centre is a great place to visit for a night out, and we are keen that people enjoy themselves over the festive season. We would urge revellers to drink sensibly, and to consider what steps they can take to ensure they get home safely at the end of the night.

“It is advisable for people to ensure their mobile phone is fully charged before they go out, and if for any reason you lose your mobile, then you should keep a list of emergency numbers and some spare change if you need to make a call. I would also urge people to remain in the company of their friends, and if possible, to make arrangements to travel home together at the end of the night.

“Late night buses are available and there are a number of taxi ranks in operation throughout the city, staffed by taxi marshals from City of Edinburgh Council. Lothian and Borders Police and the Council have worked together to produce totem posters that have been erected in the city centre, showing the locations of late night bus stops and taxi ranks.

“I would urge people to make use of these transport options, and to plan ahead to ensure they get home safely. Our personal safety pocket guide – Good Nights Out, Get Home Safely– is available to download on the Lothian and Borders Police website, and I would recommend that people take advantage of the advice available.”

Police

Cheers! Leith’s best bar none!

VICTORIA best
VICTORIA best

An initiative to promote best practices within pubs and clubs honoured no less than twenty-one Leith hostelries at an event held at the City Chambers last night. The Best Bar None Scheme has operated in Leith for the past two years, and last night’s awards were a showcase of best practice as well as a celebration of Leith’s top bars.

The awards are unique to the licensed trade and involve an accreditation process that sets minimum standards of operation for venues in consultation with the Scottish Business Crime Centre, while promoting the sharing of best practice to ensure high standards of safety.

It encourages the licensed trade to work in partnership with Lothian and Borders Police, the City of Edinburgh Council and Lothian and Borders Fire and Rescue Service, in order to make their premises safer, and reduce alcohol-related crime and irresponsible drinking.

At the ceremony, which is sponsored by Diageo, Heneiken and Molson Coors, 21 premises were presented with Gold, Silver or Bronze awards for their participation and contribution to the scheme.

The Victoria Bar in Leith Walk has been named “Top Bar”, while the Leith Beer Company on The Shore has won the “Top Pub” award.

Both of these venues will now be nominated to go forward for the National Awards.

Councillor Eric Milligan, Convener of the Licensing Board, said: “The  Best Bar None scheme has proved to be very popular and I’m delighted  that it has proved to be such a success in Leith. It allows licensed premises to provide the best service possible and  also reassures the public that they can enjoy a safe and happy night out and experience everything that the area has to offer.”

Lothian and Borders Police Licensing Inspector, Lynne Symington said: “When the public enjoy a night out within Leith they are entiled to do in a safe and secure surrounding. Managers have a responsibility to ensure to do all they can to deter criminal activity and that the terms of their licence are adhered to at all times. The Best Bar None scheme helps us recognise those premsies who work alongside police and other partner agencies to achieve best practice and help keep our communities safe when out socialising.”

The winning pubs and the award they received:

GOLD

Victoria 265 Leith Walk

Boda Bar 229 Leith Walk

Parlour 142 Duke Street

Bond No.9  84 Commercial Street   

Sofi’s Bar   63-65 Henderson Street

Leith Beer Company 58 Shore     

 SILVER

Links Tavern 7 Restalrig Road

Carriers Quarters  42 Bernard Street

Granary 32-34 Shore

Cruz 14 Shore

Teuchter’s Landing  1c Dock Place

Malmaison 1 Tower Place

Foot of the Walk  7a Duke Street

King’s Wark 36 Shore

Malt & Hops 45 Shore

Marksman 13 Duke Street

BRONZE

Middleton’s 69 Easter Road

Four in Hand 218 Easter Road

Central Bar 7-9 Leith Walk

Tamson’s 280 Easter Road

Tam O’Shanter 39 Great Junction Street

Sharp fall in North Edinburgh crime figures

Recorded crime is falling in North Edinburgh. Statistics compiled for a community policing event held at Craigroyston High School last night show that overall crime in Forth has fallen by 10% over the first seven months of this year, while in Inverleith the figure is an impressive 31% – a reduction of almost one-third over the same period.

For the year to date in INVERLEITH Ward:

Housebreaking (homes) – down 42% (24 fewer houses broken into)

Housebreaking (businesses) – down 42% (10 less businesses broken into)

Robbery – down 86% (6 fewer victims)

Break-in to cars – down 46% (23 fewer cars)

Vandalism – down 55% (136 fewer victims)

Overall crime down 31%

In FORTH Ward:

Housebreaking (homes) – down 13% (8 fewer homes broken into)

Housebreaking (business) – down 58% (11 fewer businesses broken into)

Break-ins to cars – down 40% (32 lfewer cars)

Vandalism – down 27% (156 fewer victims)

Fire-raising – down 40% (17 fewer dangerous fires).

Overall crime down 10%

Commenting on the figures, Drylaw Police Inspector Mark Rennie said: “These are an excellent set of figures for the area for the first part of the year (April to October). To achieve such significant reductions in vandalism in both the Inverleith and Forth wards is really important – it means less damage, a better environment and an improvement in the behaviour of young people who predominantly commit this type of crime. Vandalism is a crime which always causes a great deal of concern locally, and it often provides a guide as to the overall amount of antisocial behaviour being experienced within communities”.

“To have 292 fewer crimes (156 Forth, 136 Inverleith) in a fairly short period is good news by any measure and gives an indication that the approach taken by the local Police Safer Neighbourhood Team and the Council Community Safety Team produces results. What we have to do now is continue that focus to ensure we maintain the improvements made and seek further reductions.”

The Craigroyston event was one of a series to allow communities in Edinburgh to have their say on how local policing should be delivered in their area. Staffed by police, fire service and council officers the drop-in session gave local residents an opportunity to discuss safety issues and to suggest local priorities ahead of the introduction of the single Police Service of Scotland next April.

Chief Superintendent Malcolm Graham, Commander of the City of Edinburgh Division, said: “We know that the key to policing communities effectively is to listen to local people and then deliver in partnership with them. These consultations are crucial to how we plan and set objectives. I am very much looking forward to hearing the feedback.”

The aim of the consultations is to make the 2013/14 Police Plan more responsive to public opinion and requirements at a ward level, with meetings being held in each of the six different Council neighbourhood areas.

Councillor Michael Bridgman, newly appointed Convenor of the future city Emergency Services Committee, said: “These meetings are a great opportunity for local communities to share their views with the police and council as to what they see as their policing priorities for the future. We would like to hear about the issues that really matter when it comes to delivering a first class police service. I would urge people to come along to any of the planned meetings, have your say and make a real difference.”