New Landlord safety rules ‘flawed and unworkable’

A leading Edinburgh letting agent has hit out at the latest changes to safety regulations that private landlords must comply with or risk prosecution.

The government-issued Repairing Standard Guidance sets repair requirements for landlords in Scotland’s private sector with the latest revisions due to become law on 1 March 2024.

But Jonathan Gordon, Managing Director of Clan Gordon letting agents, which manages more than 650 rental properties across the city, describes the latest regulations as having ‘major flaws’.

Mr Gordon says two of the requirements – to replace lead water pipes and install electrical safety equipment – have either changed with not enough time to get the work done or are unclear on precisely what work needs completing to meet the criteria.

Clan Gordon is now lobbying the Scottish Government to push back the deadline so landlords can get clarity on the rules, which also include new requirements on food preparation spaces, fixed heating systems and common doors.

New guidelines are ‘a logistical nightmare’

Mr Gordon said: “There are two major problems with the new guidance on lead pipework – guidance which was not even in the first iteration of the guidance when it came out in March 2023. 

“They state that water supply pipes in privately rented homes need to be free of lead from the boundary stopcock to the kitchen tap. In a house, that’s something you can often easily identify and changing the pipes doesn’t cause a lot of disruption.

“However, legislation says there must be no lead solder or fittings either, which means, because lead solder continued to be used legally until 1987 and illegally after that time, you still can’t be sure it is lead-free because lead solder looks identical to lead-free solder.

“In tenement buildings built prior to 1970 the communal main risers – the vertical pipes that allow fresh water to rise from lower floors to upper floors – will invariably be made from lead. So, replacing these will be a logistical nightmare.

“They’re often embedded in bathroom walls which would mean ripping those out in every property and running a new mains riser up the stairwell. That’s a significant, disruptive, time-consuming job, with no local council grants available to help with the cost. Who can get that done in four weeks?

“Our view is that landlords, especially in older tenement buildings, are heavily penalised by this new rule. We feel the rules on lead in water should be part of the Tolerable Standard so that all owners are required to comply.

“Not only is the government trying to get landlords to solve a problem affecting the whole community, but they are making it unlikely to have any impact on the amount of lead as it will be virtually impossible in most tenements to get common agreement. Our clients already find it almost impossible to get common agreement on important shared repairs such as leaking roofs or unsafe stonework let alone an expensive improvement like this.” 

Further clarity needed on water testing procedures

Mr Gordon has also challenged the testing procedures for lead in water. Previous guidance asked tenants to not use their water supply for 30 minutes before drawing a sample for testing. But re-issued guidance removed this stipulation and instead says to follow instructions from the testing labs which typically recommend a period of 12 hours with no usage before taking the sample.

He added: “Quite apart from the fact that they can’t practically ask everyone in a tenement block to not fill a kettle or flush their toilet for 12 hours, if the tester has previously used the old guidance and drawn a sample after 30 minutes, there is a chance it has given a false result and will need retesting.

“So, tenants looking to protect their children from the harmful effects of lead may take false comfort from the standard and not filter their water or take other precautions they otherwise might have.

“No matter what process we follow to try and ensure clients’ properties are compliant with the standard, surely the Scottish Government must accept that this is impossible to achieve in a few weeks? Scottish Water is unable to take samples in bulk due to workload. The council-owned lab is closed for two weeks in February.”

New guidance on electrical circuit breakers

The new guidance also compels landlords to install one or more residual current devices (RCDs) in properties to reduce the risk of electrocution and fire. RCDs quickly shut the power supply down if they detect a problem.

Mr Gordon, a qualified chartered surveyor, said: “It is good to have some fresh guidance on RCDs as the rules were very vague on them before. However, we have spent the last six months checking 600-plus electrical safety certificates to determine which properties don’t have the single RCD which was the specified requirement in the original guidance. 

“But with four weeks to go, the guidance changed to say that, as a minimum, there must be one RCD on the socket circuits. This means we must go back through the 236 properties that were ‘compliant’ by virtue of having at least one RCD, to try and discover which of those don’t have an RCD on the socket circuit specifically – and have that actioned by 1 March.

“Even that’s not clear though – it seems to be down to whichever electrician you bring in to decide whether you’re compliant.

“No-one is saying these regulations are not a good idea but it’s essential that standards and guidance are clear and unambiguous. Although the re-issued guidance is now less ambiguous, the government must accept that the date the standard comes into effect must be moved from 1 March 2024.

“I do hope that future changes to these standards will follow a sensible consultation exercise which includes the relevant experts. In the meantime, we will continue to lobby government on these flawed and unworkable rules.”

Tenant Protection Act becomes law

Rents frozen and most evictions prevented

Emergency legislation giving tenants increased protection from rent increases and evictions during the cost of living crisis has become law after receiving Royal Assent.

The Cost of Living (Tenant Protection) Act gives Ministers temporary power to cap rent increases for private and social tenants, as well as for student accommodation.

This applies to in-tenancy rent increases, with the cap set at 0% from 6 September 2022 until at least 31 March 2023, effectively freezing rents for most tenants during this period.

Enforcement of eviction actions resulting from the cost crisis are prevented over the same period except in a number of specified circumstances, and damages for unlawful evictions have been increased to a maximum of 36 months’ worth of rent.

Tenants’ Rights Minister Patrick Harvie said: “Many people who rent their homes are facing real difficulties as a result of the cost of living crisis. While bills are rising for all of us, many tenants are more exposed as they are more likely to be on low incomes or living in poverty than other people.

“These measures aim to give tenants greater confidence about their housing costs and the security of a stable home.

“Some landlords may be feeling the effects of this crisis too. So while the primary purpose is to protect tenants, the emergency measures also include safeguards for those landlords who may be impacted. 

“For anyone struggling with their rent, I would urge you to contact your landlord, an advice organisation or a tenants’ union to get help as early as possible.”

Edinburgh Lettings Agent Clan Gordon has been looking at what this means for the landlords and tenants that they represent.

Clan Gordon Managing Director, Jonathan Gordon, was part of the Scottish Government’s working Group which consulted on and helped them develop the Private Residential Tenancy (PRT) regime in 2017 which transformed the sector, introducing far greater protection for tenants and simpler procedures for landlords.

He said: “It is reassuring to hear Ministers say the new Cost of Living (Tenant Protection) Bill balances the protections that tenants need, with safeguards for those landlords who may also be impacted by the financial crisis.

“Under the new law, rents for existing private and social housing tenants cannot be increased until at least the end of March 2023 and can be extended for up to a further 12 months in two six-month blocks.” 

So, what does this mean for landlords? Although the rent cap can continue at the current 0% rate or can be varied at ministers’ discretion, there is no cap or limit on increasing the rent when advertising for new tenants.

Jonathan continued, “Despite the media attention when this was announced this is not a ban on landlords ending tenancies.  Landlords can still serve notice as normal if they wish to end a tenancy.

“Most tenants leave during the notice period when they find alternative accommodation so this restriction will have little effect here. If the tenant doesn’t leave during the notice period, the landlord can apply to the tribunal for an eviction order as normal.

“However, the legislation delays a landlord from enforcing an eviction order issued by the tribunal in some circumstances for up to six months.

“Tenants can still be evicted for anti-social behaviour, lender reposition,  abandonment, substantial rent arrears or if the landlords intend to sell or move back in to the property to alleviate financial hardship.

“We are also very pleased to see that as well as considering the tenants in this legislation, there are new safeguards for private landlords who find themselves impacted by the cost-of-living crisis.

“In certain circumstances, Landlords will be able to apply to Rent Service Scotland to increase the rent on a property to cover up to 50% of a limited number of specific costs, including increased mortgage interest payments and increases in landlords insurance or service charges. 

“Interestingly the rent cap also applies to university halls of residence and other student accommodation where energy costs may be included in rent payments.

“There has been widespread concerns about increases to fuel prices, but the legislation prevents landlords passing on gas and electricity cost rises, in increased rents within the next six months unless the landlord can prove excessively high use of any utilities. 

“Students are also covered by the same eviction laws and can only be evicted in cases of anti-social or criminal behaviour. 

“Our approach has always been to encourage landlords to help us support any tenant who faces any difficulties including financial ones and in conjunction with  our landlords we worked to support a lot of tenants financially and otherwise during the Covid pandemic and lockdowns.

“This is going to be a difficult road ahead and we are pleased that the government has put some measures in place to support and protect landlords and tenants. 

The government  advice  website www.costofliving.campaign.gov.scot offers helpful tips, advice and guidance and our team will be very happy to offer advice about the new legislation to those affected by the current cost of living crisis.”

To schedule a call with a Clan Gordon  advisor, visit www.clangordon.co.uk

The Cost of Living (Tenant Protection) (Scotland) Act was approved by the Scottish Parliament on 6 October. It delivers a Programme for Government commitment.

Further information about the Act is available on the Scottish Government website.

Ministers have the power to vary the rent cap while it is in force, and the measures could be extended over two further six-month periods.

Clan Gordon voted Best Letting Agent in Scotland

Edinburgh Letting Agency Clan Gordon receives nationwide recognition at 2021 allAgents Awards  

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At the 12 November allAgents Awards black tie event at the Queen’s Hotel in Leeds, Edinburgh letting agency Clan Gordon was named as ‘Best Lettings Agent in Edinburgh’, ‘Best Lettings Agent in Scotland’ and ‘Best Overall Agent in Edinburgh and Scotland’. 

The allAgents Awards are the UK’s Top Customer Property Review Awards and each winner is chosen through customer votes.

Amanda Lamb, property expert and allAgents Awards host said: “Coming from an estate agency background I know and appreciate just how important customer reviews are in this competitive industry and what receiving recognition from the industry’s very own ‘Tripadvisor’ will mean to the winning agencies.”

Clan Gordon’s Managing Director Jonathan Gordon said: “All awards are important but ones that are voted for by customers are the most valuable because they are a firm assurance that we’re getting things right.

“To beat all other estate and letting agents in the Edinburgh and Scotland categories to the overall title is an amazing achievement and the Clan Gordon team should be proud of the contribution they have made at an extremely difficult time.

“The pandemic posed huge problems for the property sector, but we met them head-on, quickly adapting to home working for our employees and installing a high-tech new telephone system to ensure customers were not adversely impacted.

“We also switched to virtual viewings and made sure our services continued safely within the guidelines issued by the government. This investment has been recognised with these awards and we are extremely proud of the achievement.” 

To find out more about Clan Gordon or to schedule a call visit:  

www.clangordon.co.uk

Edinburgh letting agency Clan Gordon strike gold

Edinburgh letting agency Clan Gordon is celebrating winning the 2020/2021 Best Estate Agent Guide Gold Award at the EA Masters 

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The Best Estate Agent Guide Gold award was presented on 3 November at the EA Masters, Estate Agency of the Year event, at Evolution Live in London and confirms Clan Gordon’s position as one of the top  agencies in the UK. 

The EA Masters celebrates the best estate agents and letting agents and the leading property industry suppliers and is regarded as the equivalent of an Oscar for a film, a Michelin Star for a restaurant or a gold medal at the Olympics.

Each year EA Masters assess the UK’s 25,000 estate and letting agency branches and highlight the top performers in the Best Estate Agent Guide. Only 5% of agencies across the UK are recognised with the prestigious gold award.

Susie McOwan, EA Masters, told Clan Gordon: “You’ve clearly worked extremely hard during this most testing period and have come through  as one of the very best agencies in the country, congratulations, now it’s time to celebrate all your effort.”

Jonathan Gordon, Managing Director of Edinburgh letting agent Clan Gordon, said: “The team at Clan Gordon is delighted that our agency has been recognised with the prestigious  EA Masters Gold award.

“It is the only award that is judged using real data from Rightmove about how good our property marketing is, how our  agency performs with letting properties and tests our customer service though mystery shopping.

“To receive this industry recognition of our letting service after having to adjust to the huge challenges we all faced during the pandemic, is a most welcome reward for the team’s hard work and dedication.

“As restrictions lift and we see confidence in the property market returning to the capital Clan Gordon is proud it’s services have been underscored with gold and we look forward to working with both existing and new clients and landlords across Edinburgh in the future.”

Clan Gordon has also been shortlisted for the allAgents awards which will be announced next week and hopes to add this prize to its growing trophy cabinet.

To discover more about the complete letting service that Clan Gordon offers visit:

www.clangordon.co.uk 

Letting Agent to Support the NHS, 999 Staff and the Armed Forces

At the height of the pandemic the UK would come together at 8pm on a Thursday evening to clap for the NHS. Many asked if there were more tangible ways that the country could thank these frontline heroes – and in response Edinburgh’s leading Letting Agent Clan Gordon is launching a free Letting Package for key workers, including all  NHS and 999 staff and the Armed Forces.

The past year has seen the world as we know it shift to an almost unrecognisable extent, with the NHS, Armed Forces and 999 staff at the forefront of keeping people safe.

As a thank you to those who went above and beyond during the pandemic Edinburgh based Letting Agent Clan Gordon is offering all NHS and  999 staff and those serving in the Armed Forces, the opportunity to put a property on the Edinburgh rental market completely free of charge. 

Jonathan Gordon, Managing Director, Clan Gordon, said: “Everyone has been affected by Covid-19 in some way and we recognise the huge part that front line workers played during the pandemic.

“With the latest news that the Government’s 3% pay rise for nursing staff is way short of what was expected after the overwhelming demands of the pandemic,  we wanted to offer something to support those who went above and beyond.

“To say thank you to these heroes we want to help them to make letting their property as accessible and easy as possible and are very proud to launch this new Letting Package. The exclusive package will enable  front line workers from the NHS, those supporting 999 calls and the Armed Forces to put a property  onto the rental market with the support of our professional property managers, at no cost.”

The new Letting Package will enable NHS and 999 staff and the Armed Forces to let their property via the Clan Gordon ARLA regulated agency, free of charge. The offer includes all marketing fees,  set up costs, a virtual tour, and photographs, saving £210. 

To find out more about the Letting Package schedule a call by visiting  www.clangordon.co.uk