Tag: Citizens Advice Bureau

Worried this winter? Let’s chat

A new campaign, Worried this winter? Let’s chat, has launched today to raise awareness of the support available to anyone concerned about their energy bills. 

Citizens Advice Scotland (CAS) worked with five CABs across Scotland to run local focus groups and get to the heart of the issues being experienced across Scottish communities this winter.

From feelings of embarrassment and anxiety to dread and misery, the picture was clear: more needs to be done to support communities worried about the cost of energy this winter.

That’s why CAS is launching this campaign to raise awareness of the free and confidential support CABs can offer anyone concerned about keeping the heating on.

To launch the campaign, CAS worked with Scottish poet Kevin McLean to create a poem based on the experiences of households with energy debt. With a focus on the emotions and feelings experienced, the poem will be used to encourage more people to get advice whether they are currently in debt or struggling to keep up with payments.

This campaign will run from today until the end of February 2025.

Derek Mitchell, CEO of Citizens Advice Scotland, said: “As energy costs continue to soar, thousands of people across Scotland are worried about how they can afford to keep their lights on and heat their homes this winter.

“Seeking support on energy debt is one of the most common reasons people walk through their local CAB doors. But taking that step can be daunting. Many are worried and anxious about what can be done and are being forced to self-ration heat, live in cold and dark homes, and skip meals just so they can feed their children. This simply isn’t good enough.

“This campaign is just a small step towards breaking down the barriers to support and highlight the stark reality many people face this winter. If this is you or someone you know, please know the Citizens Advice network is here to help. While we are known for the advice we give, CAS also has a responsibility to raise awareness and advocate for change, and we’ll do all we can to ensure a fairer Scotland for all.”

Chief Executive of Consumer Scotland, Sam Ghibaldan, said: “With ongoing affordability and debt challenges facing consumers, in addition to rising energy bills over the winter, this campaign comes at a crucial time for households across Scotland.

“Consumer Scotland’s research demonstrates that many consumers are continuing to struggle with energy costs, particularly those on low incomes or with high essential energy needs, so it is vital consumers know help and support is available.

“We are pleased to support the Worried this Winter campaign to ensure consumers have access to a range of free and confidential information, including advice on their energy bills and the financial support available.”

The poem can be viewed in the new campaign video here:

 https://www.youtube.com/watch?v=O2GlTeGEToU&feature=youtu.be

Watching the meter tick
Second guessing every flick
Of the light switch

It’s no way to live

The pressure to count every penny just right
Scraping by no end in sight
Never truly in control of your life

What do you do?

When the doors you find
Were built to keep you out
When the signs you see
All point to roundabouts

When you have cut every cost you can
Grabbed on to every helping hand
When you’ve worked
And scrapped
And saved
And planned

But the meter still ticks

There is no simple fix
And it takes time to change
The way the system is

But we will work
Each and every day
To help you navigate
Your way to a place
Where peace can exist

Where the ticking of the meter
Isn’t all there is

Worried this winter? Let’s chat.

If you are worried about heating bills and the cost of living this winter, the Citizens Advice network is here to help.

Continued high living costs and months of unaffordable energy bills means many of us are worried about managing payments again this winter. Sadly, too many of us are switching off the heating, turning to credit to cover essential livings costs, or feeling like there is no solution to unmanageable bills.

But the Citizens Advice network in Scotland is here for you with free, impartial and confidential advice.

Find your local CAB

Your first port of call should be contacting your local Citizens Advice Bureau to get free, confidential and impartial advice. One of our specialist advisers will be able to talk to you face-to-face, go through your situation and work out the next steps. They will be able to help communicate with your energy supplier, set up a manageable repayment plan or find out if you are eligible for any grants or discounts.

Get help online

Specialist services

  • If you are thinking about claiming Universal Credit for the first time, we can help. Our Help to Claim advisers are available by webchat or telephone (0800 023 2581, Monday to Friday, 8am-6pm) and can guide you through the process, whether you’re looking for answers to quick questions or step-by-step support to make your claim.
  • The Money Talk Team at your local Citizens Advice Bureau helps you maximise your income, look at options to reduce costs and offers specialist debt advice. To find out more, start a webchat here.
  • If you are elderly, have certain health conditions, are pregnant or have young children, you may be eligible for additional support from your supplier. Check if you are eligible for the Priority Services Register here.
  • You can also call Home Energy Scotland on 0808 808 2282 for help with your home energy this winter.

Pioneering advice project helps boost low-income household budgets

“Poverty has a huge impact on health and wellbeing, including damp housing, hunger, lack of access to healthy food, and stress and depression.” – Graham Mackenzie, Consultant in Public Health, NHS Lothian

shutters (2)

Two Lothian projects that began with a midwife helping mums improve their nutrition have evolved into a support network ensuring low income families access thousands of pounds of unclaimed entitlements.

The projects in Leith and West Lothian have each had a welfare rights adviser working since March with a team of NHS Lothian, council and voluntary sector workers.

The welfare rights advisers are funded by the Scottish Legal Aid Board (SLAB) as part of its Tackling Money Worries programme.

In Leith, Granton Information Centre (GIC) has provided money and welfare rights advice to 89 families referred by midwives, health visitors, Dr Bell’s Family Centre, Citadel Youth Centre, nurseries and early years centres, and working with Edinburgh Community Food.

For these families the total financial gain during 2015-16 is projected to be £404,000, or an average of £4,500 per client. The maximum financial gain for one client so far has been £15,000.

This is in addition to the support GIC (pictured below) has already provided to the most vulnerable families in the North Edinburgh area, who are not included in these figures.

gic1

Citizens Advice Bureau West Lothian has been supporting families in West Lothian in a similar project, also funded by SLAB. In that project around 200 clients have gained £300,000, an average of almost £5,000 per client.

Over half of those accessing support for the first time have been in work, and were not aware of their unclaimed entitlements (e.g. tax credits, benefits) and other help available (e.g. advice about debt, access to hardship funds).

The figures have been released during Challenge Poverty Week 2015 which aims to raise awareness of poverty and to highlight the great work that community organisations are doing to help those in crisis.

Graham Mackenzie, Consultant in Public Health, NHS Lothian, said the success of the advice projects illustrated the importance of the NHS and other services working with welfare rights advisers, and could be repeated in many other parts of the UK.

“This work, which started with a single midwife focusing on ensuring families were claiming food vouchers they were entitled to, has expanded into a sophisticated package of support that we are aiming to offer to hundreds of families over the coming year.

“Poverty has a huge impact on health and wellbeing, including damp housing, hunger, lack of access to healthy food, and stress and depression.

“With hundreds of thousands of pounds secured for families, and more to come, we are taking practical steps to help families tackle the consequences of poverty.”

The Lothian projects were formed following work started with Healthy Start​ food and vitamin vouchers, a UK-wide scheme designed to improve nutrition for low income families. Across the UK around a quarter of eligible families miss out on these valuable vouchers, with the number of pregnant women and children under four years old in receipt of vouchers falling over recent years. In Lothian, however, after concentrated work with NHS Lothian staff and families, the number of pregnant women in receipt of vouchers increased from 294 in March 2014 to 368 in July 2015.

The work started with simple insights from a single midwife about how to make the application process more reliable, and secure vouchers for women earlier in pregnancy.

From 10 weeks of pregnancy to the child’s fourth birthday Healthy Start vouchers are worth up to £899 in total.

With 76 more women benefitting across Lothian as a result, this work has boosted family budgets by tens of thousands of pounds; this in addition to the hundreds of thousands secured through the Tackling Money Worries work. Vouchers can be spent on fresh and frozen fruit and vegetables, milk and formula feed. Vitamin vouchers are provided separately.

This work, part of the Scottish Government Early Years Collaborative, provided insights that have now been applied to much greater effect through the Lothian Tackling Money Worries projects by providing families with money and welfare rights advice.