New bereavement support service launches in Edinburgh

Times are extremely hard for many now, especially those who have lost someone during the last two years. 

The mental health of the bereaved has particularly suffered during these uncertain times, so a not-for-profit funeral director has launched Caledonia Funeral Aid which aims to provide an extra support system for recently bereaved people in Edinburgh. 

Caledonia Funeral Aid is an extension of the work of Caledonia Cremation – a social enterprise funeral directors set up to fight funeral poverty by offering not-for-profit cremations.

Since their inception in 2018, they have been supporting Scots facing the additional stress of not being able to afford a funeral. During that time, the social enterprise found the support required wasn’t just financial, but practical and emotional too.  So, they have extended their offer by launching Caledonia Funeral Aid.  

Co-founder John Halliday explained: “We have learnt that just providing a not-for-profit funeral wasn’t enough – people needed more. By setting up Caledonia Funeral Aid– we will provide full emotional and practical support to the recently bereaved. 

“We will provide a trained coach and funeral support worker to help Edinburgh residents who have experienced a bereavement in the past 6 months. This support will focus on their emotional needs. We will deeply listen to their needs and give them a safe and trusted place in which to discuss their loss and the impact on their lives. 

“We are delighted to launch this initially in Edinburgh, thanks to funding from Edinburgh Community Mental Health and Wellbeing Fund. However, our aim is to launch this nationwide very shortly. 

“With the average cost of a basic funeral sitting at £4,000, we receive calls from many people, especially those experiencing in-work poverty or students, who just can’t afford that amount. They don’t qualify for financial help and have nowhere to turn.  We never turn anyone away and through the fundraising efforts of Caledonia Funeral Aid we hope to extend our help to even more bereaved Scots nationwide. 

“We accept donations through our website and our team are also doing all the Kiltwalk this year so anyone wo wants to help us support more bereaved Scots can find a way to do so online.” 

Those wishing to access the support can call 03000 11 33 01. 

Funeral director’s Pay What You Can offer to bereaved families

The new year has got off to a bad start, and everyone has felt the negative effects of the recent restrictions caused by the rise of the Omicron variant. Plus the cost of basic household bills are rising. So, for those from low-income families who experience a bereavement, life must seem especially difficult.

So, a charity-owned funeral director has responded to the current Covid and cost of living crisis by offering pay-what-you can funerals for Lothian residents who have lost someone for the remainder of January.

2021 was a tough year for many. It also started with severe Covid restrictions which disproportionately affected low-income workers. Later in the year, it was announced that the £20 uplift in Universal Credit was to be removed, affecting over 450,000 Scottish households.

And this year, hard-up families face a rise in energy prices and inflation, leading to what has been described as “a cost-of-living crisis”. So, not surprisingly, 2022 may be looking very bleak for some Scottish families.

John Halliday, Co-Founder of Caledonia Cremation today announces a scheme to support bereaved people experiencing hardship this January: “Caledonia Cremation is not a traditional funeral director. When we launched in 2018, we became Scotland’s only social-enterprise funeral director. That means our first concern is people and not profits.

“I see all around that this pandemic has made rich people richer and poorer people poorer. I strongly feel it is up to society to do our bit now in helping those worst affected, however we can.

“People need better food, cheaper housing, catch-up education and help back into work. We can’t do all those things, but what we can do something about the cost of funerals.

“Sadly, it is a fact of life that everyone needs a funeral. But for some people their funeral is the most expensive purchase they ever make. The average cost of a basic funeral is over four thousand pounds.

So, our contribution is this – we’ve decided to remove all our fees and just let bereaved families pay-what- you-can during this pandemic recovery period.

“There is no means testing, we trust people to know what they can and cannot afford.

“No one anywhere has ever done this before, so we are learning as we go.

“If someone wants to know the usual price, we can tell them. If generous people want to add more towards our fundraising to tackle the root causes of poverty, that is fantastic. But if all they can find to cover the funeral is a few hundred pounds, that’s absolutely fine too.

“No one should judge your worth based on the size of your savings.

“We hope everyone has a happy and healthy 2022, but if the unthinkable happens, then please know you are not alone – we are here and will do everything we can to support you throughout your loss.”

Charity claims that Covid has stalled the fight against funeral poverty

A recently released report by Royal London found that the year started positively with the number of people who struggle to meet the cost of a funeral reducing from 12% last year to 9% this year*. 

However, Covid-19 and the subsequent lockdown has disrupted this trend and continues to do so as John Halliday – co-founder of charity run funeral directors Caledonia Cremation – explains: “The funeral restrictions implemented during lockdown did lead to simpler funerals. However, many still felt the financial strain upon losing a loved one. The average cost of a basic cremation in Scotland is still high – £3,569 and cremation fees continue to rise higher than inflation.  

“We must also consider the wider impact of Covid-19. Lockdown and restrictions have resulted in significant job losses which has meant more people entering the lower income bracket.

“Support services such as the Department of Social Security and the Register of Deaths department have also been stretched which has provided even more barriers to support for the bereaved. 

“Also, organisations who were campaigning to improve the industry have stalled because of Covid-19. The Competitions and Market Authority were set to recommend remedies to ongoing issues which have contributed to funeral poverty – overpricing or confusing pricing by some in the funeral industry. But Covid has meant that they have had to put this on hold. 

All these factors have created a desperate situation for bereaved people in Scotland, especially those from low-income households. 

“The recently released Royal London report* has found that around two in five bereaved people surveyed (39%) said that Covid-19 has made their financial situation worse (with 13% saying it has got much worse, and 25% saying slightly worse). 

“During the lockdown, we too have had to have extended our support by launching a free emotional support helpline in addition to offering not-for-profit cremations. Due to the delays in some Government departments, we also absorbed the administration on behalf of our clients so they could grieve without the additional stress.” 
 

Caledonia Cremation supported one Edinburgh client who felt the real impact of the Covid-19. 

As lockdown had a devastating impact on the tourism industry, Mical lost her job at an airline. Shortly afterwards, her grandmother and father passed away in quick succession.

She explained:  “I had only just lost my job when my grandmother passed away from Covid. I hadn’t had the chance to apply for benefits, so I didn’t qualify for any for any financial help. 

“Luckily, I found Caledonia Cremation who cremated my grandmother using funds I managed to collect from the whole family. Then my father was diagnosed with terminal cancer.

“Shortly after the diagnosis he caught Covid and passed away. I once again turned to Caledonia Cremation who helped me apply for the Funeral Support Payment to cover the cost of that cremation. 

“Without Caledonia Cremation,I honestly don’t know what I would’ve done. I think that the only alternative would have been to get into thousands of pounds of debt, and maybe try and arrange some sort of payment plan which could take a long time to clear, especially as I am currently unemployed.”  

As more job losses are predicted, John is urging everyone to reconsider before taking out a loan to pay for their loved one’s funeral: ““We have been fighting funeral poverty in Scotland since 2018 by providing not-for-profit cremations and practical and emotional support. 

“Since we started, we have calculated that we have saved bereaved Scots over £1million in funeral costs. We believe this has sparked a revolution in funerals with more Scottish funeral directors providing affordable options and more transparent pricing.  

“With the continuing Covid restrictions still affecting people’s financial situation, we urge any bereaved people to know they aren’t alone. If they need support during these terrible times – get in touch and we will help.” 

* The Impact of Covid-19 on Funerals – National Funeral Cost Index Report 2020 by Royal London 

Not-for-profit funeral director urges the bereaved not to delay their goodbyes

not-for-profit funeral director has experienced a surge in enquiries for direct cremations since lockdown began. Caledonia Cremation, which is owned by Community Renewal Trust, exclusively provide direct cremation to bereaved families across Scotland.

Direct cremation is a cremation with no mourners present and since social distancing began, the funeral director has reported a rise in enquiries from people exploring safe ways to say goodbye to their loved ones.

Nicola Sturgeon recently announced that rules around funerals – “remain sadly unchanged” during Phase 1 of lockdown being eased and will be reassessed as Scotland enters Phase 2. However, Caledonia Cremation’s co-founder John Halliday urges families to reconsider delaying.

“With speculation that gatherings will be banned for some time, we predict these restrictions will stay in place for some time. We have certainly had more enquiries from people who do not want to delay their goodbyes and are exploring the options that are available now. We expect those enquiries to continue for the foreseeable future.”

Linda Hillidge, who lives in South Africa, recently lost her mother, who lived in Scotland. As the airports in South Africa were closed, Linda was unable to fly to Scotland. However, after some deliberation, she decided direct cremation was the right things to do as she explains:

“When I first heard of the concept of direct cremation, I was not a believer and felt I could not go down this route. However, after much more thought on the logistics of how one can make this happen remotely, it became the only and best option for us.

“The whole experience was sad, which is to be expected, and quite surreal, and as a family we decided to have our own intimate Celebration of Life for Mom who was so loved throughout her life. When this fateful day arrives, it catches you off guard even though Mom had a long, healthy life for most of her time with us.”

As is normal with direct cremation, Linda still arranged a celebration, just not at the crematorium:

“We utilised a very simple format using Zoom to include the family members. My daughter and I had prepared some words to reflect on Mom’s life and all the wonderful memories we had and will forever cherish. We had intermittent music, some songs which Mom actually sang over the years as she loved singing, she was always nominated at the family get togethers.”

Linda says that although direct cremation seemed to be the only option, it worked for her family. She adds that the celebration of her beloved mother’s life isn’t over yet: “To have final closure we will fly to Scotland when the lockdown is over.”

John Halliday predicts that current regulations will act as a significant turning point in how funerals are delivered in Scotland going forward:

“Up until recently, direct cremations accounted for only one in twenty-five of all cremations* and only 52%* of people surveyed in the UK knew what a direct cremation was.

“I do foresee that this will rise in this year’s statistics because of lockdown but more importantly for Scotland, I fully expect that after lockdown, more families will continue to use this as part of their funeral. People are realising that a funeral isn’t all about the bit at the crematorium, but about working out for yourself what the best way to say goodbye is – whether it is part of the ashes scattering, in a chapel, in your home or on Zoom.

“Many countries and cultures separate the practical elements of funerals from the memorial, mourning and celebration: in some Mediterranean and Jewish traditions, the funeral itself can be over within 24 hours of death, so family may often not be there, but everyone in the community is then involved in the mourning, celebrating and remembrance which is arranged for a later date; separating the practical and ritual elements of the funeral are also common in Sweden and the US where direct cremations account for around one in three cremations.

“These traditions mean families actually get more time to arrange the main memorial or celebration – we sometimes say ‘you wouldn’t arrange your wedding in 10 days, why rush a funeral celebration’.

“For these reasons, it is safe to predict that we are going to see significant change in funerals, with more of these modern alternate options continuing well into 2021 and beyond in Scotland.”

One of the people Caledonia Cremation supported long before anyone had heard of coronavirus, was Joe Bendall who sadly lost his mother Betty a few years ago.

He explains why he chose a direct cremation: “My mum wasn’t interested in BIG funerals with even BIGGER costs. She always said, she never spent that kind of money on herself while she was alive, she certainly wouldn’t have it when she dies. Her only stipulation was that she didn’t want to be buried.

“After she passed, we did some research online. Caledonia Cremations was one of the first services that stood out. I had never hear about direct cremation and initially I was worried this might be seen as disrespectful as there would be no service but my Dad was pleasantly surprised at what was on offer and said this was exactly what they would both want. No fuss or major expense.

“After the direct cremation, my mother’s ashes were returned to us. We then had a small gathering of friends in the flat my parents lived in for the majority of their married lives and where we all shared fond memories, with photographs of my mum, dad and various friends/family which was beautiful and allowed people to take a trip down memory lane and sparked conversations.

“We listened to my mum’s favourite singers – Patsy Cline and Elvis Presley. It really was a perfect way to celebrate her life, spending it with those we care for and love.”

John concludes: “I’m sure that those who have lost loved one’s more recently will be looking for idea’s like Joe’s for what to do as lockdown ends”.

 

Funeral directors launch free emotional support helpline

Losing a loved one is one of the hardest experiences anyone could face, but during this period of social distancing, families are facing additional anxiety over not being able to say their goodbyes. 

Charityrun funeral directors Caledonia Cremation has responded to the crisis by launching a dedicated emotional support line for anyone anywhere in Scotland who has just lost a parent, child, sibling or partner. 

“We promise that if we can help even a little we will do everything we can,” said John Halliday, co-founder of Caledonia Cremation.  

The service launched followed their concerns for people’s wellbeing after conversations with families who lost loved ones to Covid-19. This was subsequently part-funded by a new grant from Foundation Scotland from their Response Fund meaning that the helpline can employ a reained pyschtherapist who can provide much needed support during these unprecedented times. 

Caledonia Cremation was set up in 2018 by the charity Community Renewal to fight funeral poverty in Scotland and is the only not-for-profit funeral directors in the countryThey offer not-for-profit cremations to anyone in mainland Scotland and since they began, they have saved bereaved Scottish families nearly £1million in funeral costs.

John Halliday explained why they took their decision to launch this emotional support helpline: 

We heard from one family whose grandfather died in intensive care last week. They were unable to visit him and upon his passing there was no wake and they were unable to attend his funeral. We offered all the support we could but we felt we needed to do more to help others.

“Acharityowned social enterpriseour priority is first and foremost to support people in Scotland. Up until now that has been by providing dignified, caring, notfor profit funerals which don’t push families into funeral debt.

“We have always provided a caring service, but these are unprecedented times and we felt we needed to increase our capacity to provide emotional support – even if that person hasn’t used our services.

“We are grateful for the funding from Foundation Scotland as it has allowed us to employ a highly experienced counsellor and psychotherapist. This frees up the rest of the team who are working hard online and by phone, advising clients on how they can still say their goodbyes in this period of social distancing and helping people in poverty to claim funeral benefits.

“We always said it was important that there was a not-for-profit funeral director like us, someone who genuinely does not profit a penny from a loss. This is something we can do to really give back to society with everything we have got while also bringing prices down. 

“Grieving people need support right now, and they can trust us to put their care first.”

The service is now up and running so anyone who needs help, please do get in touch by calling 03000 11 33 01.

Community Renewal praises Scottish Government’s measures to tackle funeral poverty

From tomorrow, the new Funeral Expense Assistance payment will become available to people who claim certain benefits in Scotland. It is a move by the Scottish Government towards eradicating funeral poverty which has pushed 1 in 7 families into debts of up to £1990.  Continue reading Community Renewal praises Scottish Government’s measures to tackle funeral poverty

Social enterprise celebrates huge milestone in fighting funeral poverty across Scotland

Scotland’s first not-for-profit funeral directors have already saved bereaved Scots £500,000 

In the light of recent findings by the National Funeral Cost Index Report 2019 that low income families are experiencing even more funeral poverty than ever, one local social enterprise has announced they are well on their way to bucking this trend.

Continue reading Social enterprise celebrates huge milestone in fighting funeral poverty across Scotland