British Gas Energy Trust – The NEN

A third of Scots struggling with their energy bills are too embarrassed to seek help

FREE POP-UP DROP-IN EVENTS AT WESTER HAILES POST OFFICE

More than 30 per cent of Scots struggling with their energy bills have never asked for help, new research has revealed.

A new poll, commissioned by British Gas as part of its independent charitable trust British Gas Energy Trust (The Trust), has found 42 per cent have difficulty managing their energy bills, but 31 per cent have never sought assistance – whether that is by turning to loved ones or seeking professional advice.

It comes as British Gas and British Gas Energy Trust have partnered with the Post Office and local community-based charities to offer free, drop-in events across the UK this winter.

The pop-up events offer 1-2-1 confidential practical support from trained specialists about budget planning, energy debt advice and energy efficiency measures, as well as help with accessing energy debt write-off grants including The Trust’s Individual and Families Fund, and Energy Support Fund.

The next pop-up events are taking place in Edinburgh and Glasgow on the following dates:

Wester Hails Post Office – 12^th,13^th,19^th, 20^th, 26^th and 27^th of November (between 11am – 2pm each day).
Springburn Way Post Office – 3^rd,4^th,10 and 11^th of December, and 14^th, 15^th,21^st and 22^nd January 2025 (between 11am – 2pm each day).

When it came to the reasons why Scots don’t seek support, almost half (40 per cent), thought they wouldn’t qualify, a third (34 per cent) cited stigma or embarrassment and a quarter (26 per cent) said that there’s a lack of information.

A fifth believe there isn’t enough energy advice support out there. And almost a third (31 per cent) are worried about how they are going to keep on top of things this winter.

Abi Robins, Director of Responsible Business at British Gas, said: “We know the colder months can be tough on a lot of people and there isn’t always advice readily available.

“Our British Gas advisors will be on hand to help individuals navigate energy and financial challenges and access the range of support we offer – not only for our customers but also people who use other energy suppliers.

“The pop-ups are just one part of how we are supporting customers this winter. Grants, fund money and energy advice services are available through the Trust – with donations from British Gas topping £200m since 2004 – as well as providing direct support to struggling customers with matched debt repayments and non-repayable credit.”

The study also found rising costs, difficulty managing finances, and fear of disconnection were among the main concerns when it comes to paying energy bills this winter.

When speaking to someone about getting support, 21 per cent would want a face-to-face conversation. But 33 per cent admit they find it difficult to talk about the struggles they face when paying their energy bills.

Of those who have previously got help, 31 per cent used energy provider payment plans, 29 per cent turned to friends or family, 25 per cent used Government schemes, and 21 per cent sought financial advice or counselling.

Over 50 per cent of all respondents think there should be more support programmes to help people managing rising energy costs.

Jessica Taplin, chief executive of British Gas Energy Trust, said: “We know some consumers really want face to face advice, so these pop-ups are just one way we’re helping those already struggling with rising living costs this winter.

“These pop-ups, hosted at post offices across the country, provide free, confidential advice directly to communities to help individuals navigate energy and financial challenges this winter.

“We offer energy debt write-off grants through our Individuals and Families Fund, and Energy Support Fund, both open now, to households facing fuel poverty, among other criteria.

“We’d encourage anyone needing support to come along and find out more at their local pop up.”

Since the partnership between British Gas Energy Trust and the Post Office was established in 2022, there have been 178 in-person pop-ups in 95 locations from Saint Leonards-on-Sea to the Scottish Isles.

Thousands of people have been provided with step-by-step money and energy advice, checking benefits entitlement, and providing energy saving tips as well as follow up appointments for more in depth conversations.

Simon Lambert, Commercial and Operations Director at Post Office, said: “Every week, more than a million energy customers visit our branches to pay bills or top up.

“These pop-ups – held in Edinburgh, Glasgow, Leicester, Leeds, Newport and Stockport – are a fantastic way to connect customers with the additional support they may need this winter.”

Additional support available through British Gas Energy Trust includes the Individuals and Families Fund, which is available to British Gas and non-British Gas customers, with grant payments of up to £1,700 available to households in England, Scotland and Wales. This fund is open to applications now.

Additionally, the British Gas Energy Support Fund is available to British Gas customers only who have debts of £250 to £2,000 on their energy account. This fund opened to applications on 4^th November.

Energy Charitable Trust creates more than £250 MILLION in societal benefits since 2020

HELPING HOUSEHOLDS ESCAPE FUEL POVERTY

· British Gas Energy Trust, incorporating the Scottish Gas Energy Trust, created more than £7 million in societal impact in Scotland over the past four years.

· Number of fuel poor households in Scotland has increased by 60% in past four years, rising from 610,000 to 980,000.

· 46% of direct grant recipients live in the most deprived areas of Scotland.

· Almost two thirds (64%) of beneficiaries in Scotland agreed that they were more satisfied with their lives after receiving support, compared to 54% who said the same before help.

British Gas Energy Trust, the independent charitable trust funded solely by British Gas, has created £264 million in societal impact – more than £7 million in Scotland – over the past four years, according to new analysis by Oxford Economics.

The report comes as the number of fuel poor households in Scotland has increased by 60% between 2020 and 2024¹, rising from 610,000 to 980,000, due to rises in fuel prices and cost of living. The analysis by Oxford Economics found that, at the peak of the crisis, more than two-fifths (41%) nationwide reported difficulty in paying their bills during this time.²

In response, British Gas Energy Trust, which incorporates Scottish Gas Energy Trust, has tripled its expenditure across the UK, enabled by boosted funding from British Gas, to provide essential support to those who need it most. Since the launch of the Trust in 2004, the energy provider has contributed over £200 million in donations, helping more than 2.2 million nationwide.

In the past financial year 2023/24, British Gas Energy Trust created £40 million in net benefits to society in England, £7 million in Scotland and £2 million in Wales. The impact of the Trust is seen particularly in areas of acute need where people are more likely to be at risk of fuel poverty, with 46% of direct grant recipients living in the most deprived areas of Scotland.

The social return on investment (SROI) in the Trust during this time is 5.5. For every £1 spent by the British Gas Energy Trust, it created £5.50 in value for society – more than double that of the previous report undertaken by Oxford Economics which was 2.4 for the financial year 2014/15. When breaking down the impact of each of the Trust’s programmes, the scheme which provides grants to support-focused organisations saw the highest SROI at £6.50.

Looking at the Trust’s broader economic benefits to society in the last four years, £11 million of additional gains has been made for the exchequer across the UK through additional tax revenue and savings to the NHS by alleviating pressures which negatively impact people’s wellbeing.

Amongst beneficiaries of British Gas Energy Trust, almost two thirds (64%) of beneficiaries in Scotland agreed that they were more satisfied with their lives after receiving the support and guidance, compared with 54% who said the same before receiving support.

The purpose of the British Gas Energy Trust is to alleviate the detrimental impact of fuel poverty through three main programmes. This includes:

· Direct grants programme, helping people to clear fuel debt arrears;

· Financial Assistance Payments (FAP) programme, offering fuel vouchers directly to individuals and families;

· and the Supporting Communities at Risk Programme (SCARP) which funds charity advice agencies across Britain who provide holistic money and energy advice to individuals who have been disproportionately impacted by fuel poverty. This includes those with additional needs such as electrical medical health requirements or disabilities

Jessica Taplin CEO of British Gas Energy Trust said:

“We had a clear goal for the Trust when it was set up 20 years ago – to alleviate the detrimental impact of fuel poverty. With the support of our grant and funded organisation programmes, this new report brings home the positive impact we’ve made so far – but it doesn’t end there.

“Our fight to help people in fuel poverty continues and this year to mark our 20^th anniversary, we’re building on our understanding of the issue from the front line, by visiting charities and third sector organisations who support those most at risk of fuel poverty, and hearing from people affected, to take stock on what really helps and the barriers we still need to overcome.

“The aim is to identify and fund future interventions that are proven to support the most vulnerable communities while gathering meaningful lessons to influence societal change and see significant reductions in fuel poverty over the next decade.”

Chris O’Shea, Chief Executive of Centrica, parent company of British Gas and Scottish Gas, said: “The impact that the British Gas Energy Trust has had has been phenomenal. Not only is it reaching people in some of the most deprived areas across the country, it is also positively impacting people’s lives, supporting them with financial aid and guidance in their time of need.

“While it’s been good news that food and energy prices are falling, for many households the cost-of-living crisis is far from over. That’s why we’ve put £140 million into supporting those who need help the most. We will be continuing to work closely with the Trust to ensure that this work continues and to help alleviate the pressures so many are facing – now and in the future.”

Chris Warner, Lead Economist at Oxford Economics, said: “The report underscores the efficacy of interventions targeting fuel poverty to create social value and demonstrates the profound effect of British Gas Energy Trust’s programmes on its beneficiaries’ sense of wellbeing.

“Ultimately, it showcases why charities such as the Trust should collect comprehensive yet proportionate data on their beneficiaries in order to understand and communicate their impact.”

In the upcoming months, British Gas Energy Trust – which incorporates Scottish Gas Energy Trust – is hosting a series of roundtables throughout the year in some of the UK’s deprived areas with its funded organisations to gather insights to help drive further systemic change to reduce fuel poverty.

The locations include, London (Bromley-by-Bow), Glasgow, Doncaster, Newcastle, Bristol, Cardiff, and Leicester.

To find out more to apply for financial grants or support from the British Gas Energy Trust, visit:

https://britishgasenergytrust.org.uk/who-can-apply/

British Gas Energy Trust awards six figure grant to Children’s Hospices Across Scotland charity

Children’s Hospices Across Scotland (CHAS) has been awarded a grant totalling more than £196,000 to support the families of babies, children and young people with life-shortening conditions through the cost-of-living crisis.

The funding has been provided by the British Gas Energy Trust – an independent charitable trust that supports families and individuals facing financial hardship and energy debt, directly and through local and national money and energy advice services and charities.

CHAS is the single national provider of hospice care to children in Scotland. CHAS offers support to children with life-shortening conditions and their families through its hospices in Kinross and Balloch, a specialist team in every children’s hospital in Scotland, and in the community.

The funding package will be used to deploy additional Family Income Maximisation Officers to offer money and energy advice in our hospices, in homes, in hospitals and virtually.

Specific skills sessions will focus on the running of household appliances and will provide useful money and energy-saving tips like batch cooking. Eligible families will also be able to apply for emergency fuel vouchers, and necessary appliances like air dryers and hot water bottles – alongside other practical measures like warm bedding will be available.

Rami Okasha, CHAS CEO, said: “We are so thankful to the British Gas Energy Trust for awarding us this grant which will help the families that we support across Scotland and enhance our current money and energy advice service.

“The families we support have a child with a life shortening condition. Many of these families, as well as living with the psychologically devastating knowledge of the impending death of a much loved child, encounter many practical and economic disadvantages.

Many families are also providing round the clock care and don’t have a choice in turning off their heating or equipment that keeps their child alive. At a time where these families should be making happy memories together, they are living with fear and worry.

“This fund will allow us to provide 1-to-1 intensive support for families in emergency situations who may require advice around energy tariffs, cost of running household appliances and saving money when cooking. It will also allow us to provide emergency fuel vouchers helping ease the strain of travelling costs.

Jessica Taplin, CEO of the British Gas Energy Trust, said: “The rising cost of living means more people are experiencing financial difficulty for the first time, and are struggling to pay their bills.

“ Some of the families CHAS help are facing a devastating time, as a Trust we are committed to working to support those most affected by the terrible impact of poverty, and this new funding partnership will help provide intensive support for families in emergency situations – so hopefully they have one less thing to worry about.”

Since the start of the cost-of-living crisis, Centrica – the parent company of British Gas – has put together a support package for households worth more than £25m, which will continue to grow.

This funding includes 18-month grants paid to more than 20 advice centres and charities across England, Scotland and Wales, including CHAS.

For more information about the British Gas Energy Trust, to find out about the support that’s available, and to apply for a grant, visit:

https://britishgasenergytrust.org.uk/.