The eyes of the trade union world are focused on Alabama as an Amazon workers’ campaign to unionise reaches a ‘crucial moment’, with the close of their recognition ballot later today (Monday 29 March).
In what’s been marked as a turning point for labour relations in the United States, workers are organising under the banner of the Retail, Wholesale and Department Store Union (RWDSU) to demand better working conditions and an end to worker surveillance at the Amazon Fulfilment Centre in Bessemer, a south western suburb of the city of Birmingham.
RWDSU representatives will join GMB Scotland union organisers on Wednesday evening at for a special online event, ‘Demands for a Post-COVID World of Work’, to inform and discuss the Bessemer unionisation campaign and its impact on the fight for recognition in Amazon across the world.
GMB Scotland Secretary Gary Smith said:“This is a crucial moment for workers’ rights but whatever the outcome in Bessemer this unionisation drive is a point of no return for Amazon, not just in the United States but across the world and including Scotland.
“It is a basic human need to want proper value for our work and for that work to be underpinned by basic rights and protections, and it’s why there is a reawakening of the need for unionisation to achieve it.
“The clock is ticking on the unfettered greed of billionaire disrupters and practitioners of precarious work because the COVID-19 pandemic has surfaced all the underlying exploitations that have been left unchallenged over the last decade.
“We are delighted that representatives from Alabama will be joining on us on Wednesday because the challenges facing Amazon workers in Bessemer are the same as those in Bathgate, and we need to learn from each other to make work better post-COVID.”
Recruitment has started for 25 different apprenticeship schemes ranging from engineering to broadcast production, creative digital design to health, safety and environment technician
Roles include 100 degree-level apprenticeships and more than 500 apprenticeships for Amazon employees, providing an opportunity to retrain and gain new skills
Pay starts at a minimum of £10.80 p/h in the London area and £9.70 p/h in other parts of the UK up to £30,000 a year for degree-level apprenticeships
Amazon created 10,000 new permanent UK jobs in 2020, and now employs more than 40,000 people across the country
Amazon has announced it has started recruiting for over 1,000 full-time apprenticeships in the UK in 2021, covering 25 different programmes ranging from IT, safety technician and HR through to software engineering and creative digital design.
The roles which pay minimum of £10.80 p/h in the London area and £9.70 p/h in other parts of the UK up to £30,000 a year for degree-level apprenticeships include 100 degree-level apprenticeships in automation engineering, project management, software development and chartered management.
Over 500 new apprenticeships will be offered to Amazon’s existing workforce, providing opportunities to retrain and gain new skills leading to an exciting new career path. Apprenticeships exclusively for Amazon employees range from a team leader through to a coaching practitioner.
In addition to being fully-funded, apprentices also receive a comprehensive benefits package, including private medical insurance, life assurance, income protection, subsidised meals and an employee discount – which combined are worth more than £700 annually – as well as a company pension plan.
Apprentice programmes last between 14 months and four years and a typical apprenticeship combines theoretical learning with hands-on training, enabling participants to obtain qualifications and degrees and earn money in the process.
Once qualified, apprentices will have the potential to work across Amazon’s UK sites including fulfilment centres, delivery stations, sortation centres and the company’s UK head offices in London and Manchester and the three development centres in Edinburgh, Cambridge and London.
The 1,000 apprenticeships add to Amazon’s continued commitment to creating jobs and opportunities to learn new skills across the UK. Amazon created 10,000 new permanent jobs in the UK in 2020 alone, and employs more than 40,000 people in some of the most advanced workplaces of their kind in the world with competitive pay, processes and systems to ensure the wellbeing and safety of all employees.
Minister for Apprenticeships and Skills Gillian Keegan, said:“It’s fantastic to see Amazon continuing to invest in apprentices. These apprenticeships cover a range of exciting roles from broadcast production to engineering, showcasing the huge variety of opportunities available to young people looking to build a great career.
“I know first-hand the life changing opportunities an apprenticeship can bring. I wish all those who apply the best of luck and thank Amazon for their ongoing commitment to building skills and talent both for today and in the future.”
“We are proud to be creating new opportunities for people of all ages and backgrounds across the UK to gain skills through our apprenticeship programmes in 25 different fields, from logistics to robotics,” said, John Boumphrey, UK Country Manager, Amazon.
“An Amazon apprenticeship offers an exciting career path, creating opportunities within our local communities across the UK and helping our own employees retrain and gain new skills at a time when investing in people and jobs has never been more important.”
Hal Stanfield (25), IT apprentice based in the Networking and Project Management team at the Amazon Development Centre in Edinburgh.
Born and raised in Edinburgh, Hal left school and joined Amazon’s customer service scheme. Through the Amazon Career Choice Programme, Hal was able to develop his burgeoning interest in IT and embarked on a part-time college course in computing with on-the-job training through the IT apprenticeship.
Hal said: “I wouldn’t have been able to do it otherwise, and Amazon made it really convenient to re-train myself. It’s been great for my confidence, I’m now so much more skilled and engaged in my role.
“This apprenticeship has been one of the best work decisions I’ve ever made. In my role I get to talk to people in all areas of the business, and that’s something I really enjoy. There’s also a strong community in the apprenticeship programme that has developed through group activities and chats, despite the pandemic.”
The 1,000 new apprentices will join current apprentices already working at Amazon. The current Amazon apprenticeship schemes have attracted recruits from a range of different backgrounds from a former barista, footballer and photographer, to former military veterans and nurses.
Throughout the last year, people have also joined Amazon from construction, customer services, health care, hospitality and sales industries.
Amazon also offers employees Career Choice, an innovative programme which pre-pays 95% of tuition for courses in high-demand fields, up to £8,000 over four years, regardless of whether the skills are relevant to a career at Amazon.
Amazon provides opportunities to improve existing skills or learn new ones through internal career progression opportunities such as cross-training, transferring to a different department and promotion into a managerial role.
Amazon has invested over £23 billion in the UK since 2010 to provide convenience, selection and value to UK consumers, while supporting tens of thousands of businesses and creative professionals including small businesses selling on Amazon’s online stores, Amazon Web Services developers and Kindle Direct Publishing authors.
Applications are now open for Amazon’s apprenticeship programme. For more information, visit: www.amazonapprenticeships.co.uk
As the country remains in lockdown with millions of parents, carers and students facing weeks of remote learning, Amazon is offering free and inspirational learning essentials to help while schools are closed.
Below we have listed a range of educational resources freely available from today across Science, Mathematics, English and Physical Education.
· Amazon Maths4All now offers hundreds of free maths games, apps and challenges on Alexa, worksheets for Kindle and Fire Tablets, and caters for a range of ages across primary and secondary school, learning styles and abilities.
· Students can tune into a maths lesson from Rachel Riley, Countdown presenter and the nation’s favourite mathematician, who joined our Very Important Breakfast Clubs to play the numbers game and show that maths is ‘easy as Pi’.
· You can even involve Alexa in learning from home. Get started by saying, “Alexa, ask the Maths Coach to start a test”, or “Alexa, ask the Maths Coach for a hard addition test”.
The Hour of Code Dance Party is the perfect feel-good Friday finish after a long week of remote learning. This interactive dance-themed online coding tutorial gives students the opportunity to build their computer science skills while have some fun coding characters to dance to songs from leading artists.
Dr Ranj Singh, the NHS doctor and BAFTA award-winning TV presenter, is providing a short brain-busting lesson in biology. Children in years 1 -7 can learn about the growing brain and how to keep your brain healthy.
Amazon Future Engineer is our comprehensive childhood-to-career programme designed to inspire, educate and enable children and young adults from lower-income backgrounds to try computer science. Earlier this year, Amazon Future Engineer launched free virtual coding programmes to help young people build computer science skills while learning at home.
Those aged 11-16 can enter the Amazon Longitude Explorer Prize, which challenges students to develop technological innovations to help solve some of the world’s biggest issues (entries close 12th February 2021)
English
· Young people and parents can listen to stories at Stories.Audible.com, with specially curated categories such as ‘Littlest Listeners’ and ‘Elementary’ offering free audio books. Get whisked away to Alice In Wonderland (read by Scarlett Johansson), Jane Eyre (read by Thandie Newton), Anne of Green Gables (Read by Rachel McAdams) and Frankenstein (read by Dan Stevens).
Physical Education
· As breaktime moves from the playground to indoors, students can practise their football freestyle flair with Lia Lewis, British freestyle footballer and TikTok superstar, who will teach neck stalls, knee blocks and how to do a cross catch in her lesson.
Amazon and charity partner, Magic Breakfast, enlist Countdown presenter Rachel Riley for a special class with Castleview Primary School in Edinburgh
Amazon extends partnership with Magic Breakfast to provide healthy breakfasts for children across the UK, including school holidays; since the start of the pandemic Amazon has delivered more than two million meals
Magic Breakfast is among the thousands of charities around the world receiving millions of items through product and monetary donations from Amazon this festive season
Before the holidays pupils at an Edinburgh school enjoyed a very special Christmas surprise when their usual teachers were joined by Countdown presenter Rachel Riley. The TV star hosted a special maths class for the pupils at Castleview Primary School as part of Amazon.co.uk’s “VIB – Very Important Breakfast – Clubs”.
Co-hosted by Magic Breakfast – a charity which provides healthy breakfasts and wrap-around support to tens of thousands of children in disadvantaged areas of the UK, the exclusive, celebrity surprise lesson was created to mark the two millionth meal delivered by Amazon this year alone and forms part of a Christmas programme of donations by Amazon.
The VIB Club at Castleview Primary School is part of a series that will also include celebrity guest lessons at schools in Doncaster, Brent, Scunthorpe and Poole. The clubs will then be made available on the Amazon.co.ukYouTube channel to bring some Christmas magic to all children for free this festive season.
“No child should be too hungry to learn, and we’re proud to help Magic Breakfast deliver meals to children at risk of hunger. When COVID-19 meant schools had to close, we made it our mission to reach as many children as possible at home, delivering food parcels directly to the doorstep of thousands of vulnerable children,” said Rachel Seaward-Simpson from the Amazon Customer Services Centre in Edinburgh.
“This Christmas, we have created Very Important Breakfast Clubs to bring joy to children, schools and families across the UK, underpinning our ongoing commitment to deliver fuel for learning across the rest of the school year, including the holidays.”
“It was so cool to have a celebrity teach us in our class and Rachel was really nice,” said a pupil at Castleview Primary School. “She made the maths lesson super fun and gave us tips of how to spot prime factors in the real world.”
Clare Langley, Head Teacher at Castleview Primary School, added: “Amazon and Magic Breakfast do important work in our community and the breakfast clubs have been an essential part of our pupils’ lives, particularly during COVID-19.
“The support our school has been given by both Amazon and Magic Breakfast has been amazing and our pupils had the lesson of their lives with Rachel Riley this week. On behalf of the staff, boys and girls at Castleview Primary School, I’d like to thank Amazon, Magic Breakfast and Rachel for an unforgettable experience.”
Rachel Riley commented: “I believe all children deserve a healthy and happy start to their day so I’m taking part in these Very Important Breakfast Clubs with Amazon and Magic Breakfast.
“I hope I can also show children that maths can be fun with my special lesson about discovering prime numbers and factors in the world around us.”
Stars Surprise Schools with VIB Clubs
To start the day with a lesson like no other, children at five Magic Breakfast partner schools in Doncaster, Poole, Brent, Scunthorpe and Edinburgh, will be surprised with virtual visits from:
● Joe Sugg, one of the UK’s biggest YouTubers and 2018’s Strictly Come Dancing runner-up, will be joined by his partner Dianne Buswell totreat the class to a cha-cha-rming dance lesson in the first VIB Club
● Professor Green, the multi-platinum rapper and songwriter and mental health advocate, will be getting down with the kids to come up with some new rhymes in his freestyle rap session.
● Dr Ranj Singh, the NHS doctor and BAFTA award-winning TV presenter, will be beamed in with a brain-busting lesson in biology.
● Rachel Riley, Countdown presenter and the nation’s favourite mathematician, will be playing the numbers game in her lesson, showing maths is ‘easy as Pi’.
● Lia Lewis, British freestyle footballer and TikTok superstar, will kick-start the school day by teaching freestyle flair. With shin bounces, sole stalls and rainbow flicks all on the lesson plan, it will be a PE class with the wow factor!
Schools and families around the country will be able to enjoy the VIB Club lessons on the Amazon.co.ukYouTube channel for free this Christmas.
Feeding Bodies and Minds
Magic Breakfast, an Amazon.co.uk charity partner since 2016, provides healthy school breakfasts to children in disadvantaged areas of the UK to combat food poverty as a barrier to education.
When schools shut last year due to COVID-19, Amazon worked with Magic Breakfast to deliver food parcels directly to the doorsteps of thousands of children around the UK.
Last week the company announced that it has delivered two million ‘magic breakfasts’ to vulnerable children across the UK this year, and will expand its partnership to continue to deliver healthy breakfasts to children at risk of hunger throughout the rest of the school year and school holidays.
Amazon is also helping Magic Breakfast digitise classrooms, providing thousands of children with STEM (Science, Technology, Engineering and Mathematics) equipment including coding robot kits and programming training.
Customers can support Magic Breakfast by donating here: www.magicbreakfast.com/donate/magic-breakfast; or by choosing Magic Breakfast as their charity on Amazon Smile (available on desktop and app), where customers can shop with the added bonus that Amazon will donate a portion of the purchase price to a charity of their choice.
“We’ve worked with Amazon for over four years and in 2020 alone, together we’ve delivered two million breakfasts to vulnerable children which is just astonishing,” said Alex Cunningham, CEO of Magic Breakfast.
“After a challenging year, ending with the cancellation of many school celebrations, we hope that our VIB Clubs with Amazon will give children a reason to smile this Christmas, as well as raising funds and awareness for the most vulnerable in our communities. None of this would have been possible without our partnership with Amazon, so thank you to Amazon for their unwavering support and helping us end a difficult year with some Christmas magic.”
Amazon’s Festive Giving
Magic Breakfast is among the thousands of charities around the world receiving millions of items through product and monetary donations from Amazon this festive season. Across Europe, Amazon committed €21 million to support those most affected by the COVID-19 pandemic and in the UK,as well as increasing support for Magic Breakfast, Amazon.co.uk is donating to help organisations which are supporting communities directly impacted by the COVID-19 crisis.
These donations include delivering STEM gifts to children supported by Barnardo’s; supporting DePaul with the essential work the charity does to provide emergency housing, item donation and support structures for families and young people; helping the British Red Cross with its logistical support for the NHS including delivering medicine and getting patients home from hospital, as well as providing thousands of care packages for the elderly and isolated. Amazon is also working with NHS Charities Together, to provide gifts for children who are in isolation or cannot leave hospital this Christmas and to support the elderly during the festive season, as well as supporting Home Start by sending Christmas donations to local branches of the charity across the UK.
Helping Customers Give Back While They Shop
AmazonSmile makes it easy for customers to support a good cause this Christmas at no extra cost to them. While shopping for gifts, Amazon customers can support Magic Breakfast or any one of more than 30,000 participating UK charities by visiting smile.amazon.co.uk or by activating AmazonSmile in the Amazon app on iPhones and Android phones under “Programs and Features” (after selecting a charity via smile.amazon.co.uk).
AmazonSmile has the same low prices and convenient shopping experience customers have come to expect from Amazon, with the added bonus that Amazon will donate a portion of the purchase price to a charity of your choice. AmazonSmile has donated more than £5.5 million to UK charities and more than £175 million globally to hundreds of thousands of charitable organisations.
Customers can support Magic Breakfast by donating here:
or by choosing Magic Breakfast as their charity on Amazon Smile (available on desktop and app), where customers can shop with the added bonus that Amazon will donate a portion of the purchase price to a charity of their choice.
· Royal Bank of Scotland’s Winter Sparkle festive campaign aims to bring cheer to 10,000 people and families this Christmas
· Bank’s charity partner BaxterStorey is distributing 100,000 meals to the country’s most vulnerable as part of the drive
· Businesses and organisations including The Scottish Book Trust, Tesco and Amazon back the drive
· Social Bite, Cyrenians, The Felix Project and Edinburgh Food Project help take the programme to Scotland’s neediest communities
Royal Bank of Scotland has partnered with hospitality provider BaxterStorey and security company G4S, to distribute more than 10,000 shoeboxes full of toys, books, games, food and items of clothing for vulnerable people and families across Scotland, as part of the bank’s Winter Sparkle initiative.
The shoeboxes – which have been packed in a socially distant setting at the bank’s Gogarburn HQ in Edinburgh – are being given to charity partners Social Bite, Cyrenians, The Felix Project and Edinburgh Food Project, to distribute amongst thousands of individuals and families they support across the country.
Catering company BaxterStorey will also prepare and deliver an additional 100,000 cooked meals for vulnerable families in Scotland, thanks to generous donations of fresh produce from a number of the Royal Bank’s agricultural customers.
Other supporters of the project include the Scottish Book Trust, Tesco and Business in the Community, while employees and customers of the bank have been able to purchase items via a bespoke Amazon wish list.
The shoebox initiative is the latest project from the team behind the foodbank distribution centre at Gogarburn. It was set up in March by bank employee, Sheena Hales, in response to the Covid-19 pandemic, to offer charities a space to store large food deliveries. In October, Sheena was awarded a British Empire Medal in recognition of her efforts.
Since opening, the foodbank centre has distributed around 6,000 meals per week, taken in huge donations including 220,000 items of new clothing, and welcomed truckloads of potatoes and carrots – all to be issued by charities to those in need.
Along with donations of food and clothing, the foodbank has also helped furnish a homeless shelter in Glasgow and through a partnership with the Scottish Book Trust, has provided families with learning packs, storybooks and even tablets and Wi-Fi access to support with remote learning.
Sheena Hales, Programme Capability Manager at Royal Bank of Scotland and Manager of the Gogarburn distribution centre, said:“Christmas can always be a challenging time but the events and added pressures of 2020 have undoubtedly created extra stress and anxiety for many families.
“The foodbank has been committed to supporting those in need since the onset of the pandemic and while the food parcels will be essential, it’s also our hope that the little extra treats in the boxes will put a few smiles on faces this festive season.
“Crucially, this has been a team effort and none of it would be possible without the hard work and dedication of our volunteers or the generosity of our staff, customers and strategic partners who have worked tirelessly to make the foodbank what it is”
Caroline Bacigalupo, Operations Manager at BaxterStorey, said: “We are delighted to have been working with local community councils and local charities, supplying a variety of sweet treats and hearty meals.
“This Christmas, we plan to fill over 10,000 boxes for Christmas gifts and food packages to help those in need across Edinburgh and the Lothians.
“With the ongoing support of our team at BaxterStorey, G4S and of course Royal Bank of Scotland, we will be out delivering the packages in the run-up to Christmas.”
Malcolm Buchanan, Chair, Scotland Board, Royal Bank of Scotland said: “The work that our foodbank team has delivered throughout 2020 has been truly admirable and the results achieved reflect the unwavering commitment of our staff, customers and partners, who have all gone above and beyond to support those in their local communities.
“Under Sheena’s leadership, the team have been working behind the scenes to coordinate, manage and store huge deliveries and have all been busy packing up the shoeboxes ready for distribution. Our charity partners will then take the wheel, allocating the boxes to the incredibly deserving individuals and families within their support networks.”
The TUC has released analysis that shows an Amazon warehouse worker would take over eight weeks, or 293 hours, to earn what Amazon CEO Jeff Bezos makes in a second.
The analysis is based on reports of Bezos’ earnings this year. Last year, using his 2019 earnings, the TUC estimated it would take an Amazon warehouse worker over five weeks to earn what Bezos makes in a second. The marked increase to eight weeks this year reflects the enormous takings of the internet giant during the coronavirus pandemic.
In 2020 Amazon has seen its market value rocket, registering US $96 billion (£72 billion) in revenue for the third quarter alone – equivalent to nearly £33 million an hour. And Jeff Bezos’ personal wealth has also skyrocketed, making him the first person ever to be worth US $200 billion (£149 billion).
The eight weeks figure is considered a conservative estimate, as Bezos’ Black Friday and Christmas earnings are yet to be released in what the Amazon CEO himself expects to be “an unprecedented holiday season”.
Despite huge profits, workers at Amazon describe gruelling conditions, unrealistic productivity targets, surveillance, bogus self-employment and a refusal to recognise or engage with unions unless forced.
According to the GMB Union, between 2015 and 2018, ambulances were called out 600 times to 14 Amazon warehouses in Britain due to workers collapsing in unsafe, high-pressure working conditions.
The TUC is calling on the government to bring forward its long-awaited employment bill to clamp down on the poor working practices rife in workplaces like Amazon, and to strengthen trade unions and collective bargaining.
The union body is calling for:
unions to be allowed into every workplace
a ban on zero hours contracts
stronger joint liability laws to protect supply chain workers’ rights
an end to bogus self-employment
TUC General Secretary Frances O’Grady said:
“Amazon’s bumper profits mean Christmas has come early for Jeff Bezos. Yet many of his staff continue to work in gruelling, exploitative conditions.
“Amazon workers have played a key role during this pandemic. The very least they deserve is dignity at work.
“If the government is serious about levelling up Britain, it needs to start by levelling up pay and conditions.
“Ministers must get on with bringing forward the long-awaited employment bill to end exploitative working practices like zero hours contracts and boost rights and pay.“
Earlier this year, the TUC called on government to use its purchasing power to stand up to Amazon on workers’ rights, as it published new analysis which showed up to £630 million of government money spent on contracts with Amazon in recent years.
Amazon’s development centre in Edinburgh is encouraging children in Edinburgh to get involved in free STEM (Science, Technology, Engineering and Mathematics) resources the company has launched to help students improve their maths skills, learn how to code, and develop their career aspirations over the winter school holidays.
In many circumstances, children’s education has been impacted by COVID-19, with schools and families trying to catch up following lockdown and related closures and absences. One report from Ofsted highlighted the worst-case scenarios, reporting that some school children had lost basic skills and learning as a result of school closures caused by the pandemic.
Speaking on the donation, Graeme Smith, Managing Director at Amazon Development Centre Scotland, said: “At Amazon, we are passionate about education and learning, so we have brought charities and educational institutions together with our Maths4All and Amazon Future Engineer programmes to provide a fun way for children to learn and get a head start with maths, computer science and coding.
“On behalf of the team at Edinburgh, we want to encourage the young learners and families in Edinburgh to make the most of these free and easily-accessible resources to keep learning while having fun over the school holidays”
What is Amazon offering?
· Amazon has expanded Amazon Maths4Allbeyond the free resources for primary school children and now also offers secondary school students free educational materials. Amazon Maths4All offers hundreds of worksheets on Kindle and Fire Tablets, new maths challenges on Alexa, apps and games for school pupils, and given the restrictions in place and uncertainty around the holidays, these resources aim to supplement student’s learning and development. The initiative is run in partnership with several organisations including Open University, Conquer Maths, White Rose Maths, Dr Frost and Cazoom Maths.
· Amazon has also launched the Cyber Robotics Challenge to provide students with a free, three-hour virtual challenge to learn the basics of programming as part of Amazon Future Engineer. Recommended for anyone aged eight and above, young learners are asked to code an Amazon Hercules robot to deliver a friend’s birthday present on time. This challenge is the first of its kind and teaches students coding and computer science in a real-world setting.
· With Alexa, you can also open the skill ‘Maths Coach’, which helps your mathematical brain stay active with five levels of difficulty. To get started, use a phrase like “Alexa, ask the Maths Coach to start a test” or “Alexa, ask the Maths Coach for a hard addition test”. For some light-hearted learning you can also ask “Alexa, tell me a fact about maths?”, “Alexa, tell me a joke about maths” or “Alexa, rap about pi”.
· Amazon has also just launched The Amazon Longitude Explorer Prize, delivered by Nesta Challenges, which calls on young bright minds to put their passion for STEM subjects to the test by creating and developing technological innovations to help solve some of the world’s biggest issues from climate change to aging populations.
The programme aims to reach students aged 11-16 across the UK and hopes to provide young people from all backgrounds with an introduction to the possibilities of entrepreneurship in STEM and children can form team and enter the virtual competition until 12 February.
Parcels lobbed over fences, forged signatures and packages chewed almost beyond recognition by foxes were just some of the Christmas delivery disasters endured by online shoppers – as new Which? research reveals two in three had at least one issue with their deliveries last year.
The consumer champion surveyed more than 2,000 people about their experience with deliveries during Christmas last year and around two-thirds (69%) said they had at least one problem.
Among the delivery problems experienced by survey respondents were parcels damaged after being thrown over fences, a clothes delivery tossed in the food waste bin and a parcel left out in rain, where it was chewed up by foxes.
One respondent also told Which? that their signature was forged by a courier to suggest they had personally accepted the delivery, when in fact it had been left on their doorstep even though they were inside waiting for it to arrive.
Nearly one in five (18%) told Which? their delivery arrived late last year, while one in ten (11%) said they did not receive their delivery in time for Christmas. These included a grandfather who had to buy extra gifts for his grandson because the toy robot he had ordered failed to arrive on time.
Almost a quarter (23%) who shopped online last Christmas said at least one delivery did not arrive at all – leaving them to face the inconvenience of having to apply for a refund or buy the product again.
One respondent said a laptop they had ordered never arrived but had apparently been signed for the month before.
Many consumers have been forced to rely on online retailers and deliveries this year due to the pandemic and demand is expected to be higher than ever during the festive season. In a separate survey, Which? asked more than 13,000 members about their experience with major couriers between March and August.
The consumer champion asked members how satisfied they were with couriers that delivered the most recent item they had ordered. They rated firms in a range of categories including length of time between ordering and delivery, delivery time slot offered, communication received by the delivery company, social distancing measures by the delivery driver and where the parcel was left.
UPS was consistently the worst courier for keeping customers satisfied across key categories.
One in four UPS customers said they were unhappy with the delivery slots offered (23%) and how the company communicated with customers (24%), and one in 10 (11%) said they were not pleased with where the delivery driver left their order.
One UPS customer told Which? they received a smashed computer after it was delivered upside down by UPS, despite a clear “this way up” label on the box.
A UPS spokesperson said: “At UPS, we deliver an average of 20 million parcels per day around the world and pride ourselves on our service quality and reliability. As a matter of company policy, we do not comment on third party research.
“The safe handling and delivery of all parcels in our care is our absolute priority. We take any damage to goods very seriously, and deeply regret any upset and inconvenience caused to this individual.
“The service described does not appear to meet the high standards we expect from all our staff and we would therefore like the opportunity to investigate the matter internally.”
When it came to how quickly couriers delivered orders, Amazon was the best with nine in 10 (92%) people satisfied with the length of time between ordering and delivery.
For communication with customers, Amazon (85%) also finished joint top with DPD (86%), with the highest proportion of satisfied customers in this category. DPD was also the best delivery firm for delivery slots, with more than eight in 10 (82%) happy with the slots offered for their most recent delivery.
Royal Mail had the most satisfied customers in the category for where deliveries were left, with more than nine in 10 (93%) happy with where the driver left their most recent delivery. All delivery firms performed well when it came to maintaining social distancing guidelines.
With Christmas just weeks away, more people than ever will be shopping online and relying on delivery firms to get their gifts – so it is important for consumers to know their rights if a delivery arrives damaged, late or not at all.
Customers are entitled to a replacement, repair or refund if a delivery arrives faulty. Customers can also get a refund from their retailer if they paid extra for a special delivery that then arrived late.
If a delivery fails to arrive, customers should immediately contact the retailer, which should either help track down their order or send a replacement.
Adam French, Which? Consumer Rights Expert, said:“Christmas is when we really want parcels to arrive on time – but unfortunately it’s also peak time for late, damaged or missing deliveries and we have heard stories of shockingly bad service from the big courier firms.
“With more people than ever expected to shop online this Christmas, it is worth getting your orders in as soon as possible. It’s also important to remember that retailers are responsible for ensuring orders arrive in a reasonable timeframe, so don’t be afraid to make a complaint if you are having problems.”
Six essential consumer rights tips if your delivery hasn’t gone to plan:
If your order is late, missing or has turned up damaged we recommend that you complain to the retailer – even if you think it’s down to poor service from the courier, because your contract is with the retailer.
If you paid extra for special delivery and your order arrived later than agreed you can claim back the extra delivery cost as the service wasn’t delivered.
Be aware if you give permission for your delivery to be left in a specified safe place or received by a nominated neighbour and something goes wrong, you will still be considered to have received the delivery. Think very carefully about those options when you’re making a purchase.
If your order arrives damaged or faulty, you have a right to refuse it and get a refund, repair or replacement. Understand your next steps if your goods arrive damaged in the post.
Your delivery must be made without undue delay and within 30 days from the point of purchase unless you and the retailer agree otherwise, this is stipulated by the Consumer Rights Act 2015.
You can also cancel (within 14 days of receipt of goods) an order for most items ‘bought at a distance’ – for example, online, over the phone or a mail order catalogue.
– Roles being advertised focus on picking and packing Morrisons on Amazon orders –
Morrisons is creating over 1,000 permanent jobs to fulfil orders for its services on Amazon.co.uk and Amazon Prime Now.
Morrisons is recruiting the colleagues to help pick and pack customer orders from over 50 stores, covering most major cities and many towns.
Customers are looking for different ways to access grocery home deliveries and Morrisons on Amazon (an Amazon.co.uk service) and the Morrisons Store on Amazon Prime Now (accessible via the Prime Now site and app) provide Prime members with a way of getting free-of-charge same-day grocery delivery.
Orders are placed on Amazon, before being picked in store by Morrisons employees and packed in a dedicated area. From there, the shopping is collected by Amazon Flex Delivery Partners and delivered to the customer within a two-hour delivery window on the same day.
The ‘Customer Assistant – Pick and Pack’ roles are available in over 50 stores across the country. Successful candidates will work as part of a Delivery team in stores, ensuring that orders are picked and packed correctly and customer service standards are maintained.
Hannah Horsfall, Head of Amazon at Morrisons,said: “At Morrisons, we’re doing everything we can to ensure everyone can order our great value food and have it delivered to their doorstep.
“We’re looking for team players, with good customer service skills that can play their full part in helping to feed the nation.”
All jobs are advertised on the Morrisons Jobs website: https://www.morrisons.jobs/ – search for pick and pack.
Amazon to Create 10,000 New Permanent Jobs Across the UK in 2020
Amazon today announced that 10,000 new permanent roles are being created across the UK in 2020, taking the company’s total permanent UK workforce to more than 40,000.
Amazon has already added 3,000 new permanent roles to its workforce across its UK network of fulfilment centres, sort centres and delivery stations – including at a new hi-tech fulfilment centre in the North East of England which opened in May.
The company will add a further 7,000 new permanent roles by the end of 2020 across more than 50 sites, including Corporate offices and two new fulfilment centres launching in the autumn in the North East and in the Midlands.
The new roles, including engineers, graduates, HR and IT professionals, health and safety and finance specialists, as well as the teams who will pick, pack and ship customer orders, will help Amazon meet growing customer demand and enable small and medium sized enterprises selling on Amazon to scale their businesses.
Amazon has already offered temporary roles to thousands of people whose job was impacted at the height of the Covid-19 pandemic, many of whom will now be able to transition into a permanent role with the potential for a career within Amazon.
In addition, Amazon is creating more than 20,000 seasonal positions across the UK ahead of the festive period at its sites across England, Scotland, Wales and Northern Ireland and at three pop-up fulfilment centres.
At the centre of the job creation programme are three new, state-of-the-art fulfilment centres in Darlington, Durham and Sutton-in-Ashfield, Nottinghamshire, each fitted out with advanced Amazon Robotics technology and each creating more than 1,000 new permanent roles. Construction of these new fulfilment centres began last year. Darlington started operations in May and the sites in Durham and Sutton-in-Ashfield will launch later this autumn.
In addition, Amazon has recruited more than 700 apprentices during 2020, helping young people begin their careers in fields ranging from automation engineering and IT to digital marketing and fashion buyers, with pay of up to £30,000 a year for degree-level apprenticeships. A typical apprenticeship combines theoretical learning with hands-on training, enabling participants to obtain qualifications and degrees and earn money in the process.
Amazon provides some of the most advanced workplaces of their kind in the world, with industry-leading pay, processes and systems to ensure the wellbeing and safety of all employees.
Pay starts at a minimum of £10.50 p/h in the London area and £9.50 p/h in other parts of the UK for all full-time, part-time, temporary and seasonal roles in Amazon’s fulfilment centres, sort centres and delivery stations.
Employees are offered a comprehensive benefits package, including private medical insurance, life assurance, income protection, subsidised meals and an employee discount – which combined are worth more than £700 annually – as well as a company pension plan.
Amazon also offers employees an innovative programme called Career Choice that provides funding for skills development through nationally recognised courses of up to £8,000 over four years.
Business Secretary, Alok Sharma said: “While this has been a challenging time for many businesses, it is hugely encouraging to see Amazon creating 10,000 jobs in the UK this year.
“This is not only great news for those looking for a new job, but also a clear vote of confidence in the UK economy as we build back better from the pandemic. The government remains deeply committed to supporting retailers of all sizes and we continue to work closely with the industry as we embark on the road to economic recovery.”
Stefano Perego, Amazon’s Vice President of European Customer Fulfilment, said: “We’re proud to be creating 10,000 new permanent roles across our UK network of fulfilment centres, sort centres and delivery stations offering competitive wages and comprehensive benefits starting on day one.
“Our people have played a critical role in serving customers in these unprecedented times and the new roles will help us continue to meet customer demand and support small and medium sized businesses selling on Amazon.
“The new state-of-the-art robotics fulfilment centres in the North East and the Midlands, as well as the thousands of additional roles at sites across the country, underline our commitment to the people and communities in which we operate. We are employing thousands of talented individuals in a diverse range of good jobs from operations managers and tech professionals through to people to handle customer orders.”
He added: “We prepare year-round for the festive season and we’re also excited to have over 20,000 seasonal positions available this year to help delight our customers. We look forward to welcoming back seasonal workers who return year-after-year to work at Amazon and welcome new faces to the seasonal team.”
Amazon’s workforce will increase from more than 30,000 people in the UK at the beginning of the year to more than 40,000 people by the end of 2020. Amazon has invested over £18 billion in its UK operations since 2010 to provide convenience, selection and value to UK consumers, while helping to digitally empower more than 373,000 small businesses and content creators.
People interested in applying for both permanent and seasonal roles at Amazon should visit www.amazonjobs.co.uk
