Susan Jack, a shining star at Marks & Spencer’s Princes Street store in Edinburgh is celebrating a half-century of holiday magic this year.
Sales Advisor for Jaeger and Womenswear at Marks & Spencer Princes Street, Susan is celebrating her 50th Christmas working for the high-street retailer and is particularly excited about this year’s range of sparkling dresses and skirts, perfect for any festive occasion.
Susan’s M&S career began just before Christmas in 1974 at the Princes Street store, just in time for the holiday rush in the ‘Ladies Fashions’ department.
With 50 years retail experience now under her belt, Susan has witnessed incredible innovations, from the evolution of tights to the affordability of cashmere and to the sparkle of the modern-day beauty counter, particularly at Christmas. She has always been fascinated by the changing trends in customer shopping habits.
From 1994 to 1999, Susan left the Princes Street store to join the opening team at the Gyle Shopping Centre. Remarked as one of Susan’s proudest moments, she thrived in training the new store team before returning to Princes Street as a Section Manager for Womenswear.
For Susan, the Christmas season is a magical time, she reflected: “Christmas is always special, particularly watching customers come in for their Christmas food shop. It brings so much joy to the store.”
She fondly looks back on the annual ‘turkey trot’, a term the team has coined for when Edinburgh shoppers collected their turkey and cranberry sauce!
The Turkey ordering service was soon introduced in 1982 to enhance convenience for customers.
As for Susan’s favourite turkey, she reveals: “The British Oakham Turkey Breast Joint is my favourite, we get it every year as it carves like a dream!”.
Susan has cherished celebrating Christmas with her colleagues over the years. From being amongst the first to sample the Christmas range as soon as it’s released, to attending January Christmas parties (a retail tradition), she has seen it all.
Reflecting on her five decades working for the retailer, Susan Jack, says: “More than anything over the years, M&S has given me confidence; I was very shy when I started, but my time at M&S has taught me how to be outgoing, reassuring me in my skills.
“I’d like to thank all my colleagues for creating such an enjoyable working environment and M&S for all the opportunities I’ve had over the last 50 years. The friendships I have made over the past five decades are truly irreplaceable and will last a lifetime.
“Watching their children grow up and become parents themselves is something I am forever grateful for.”
Store Manager Jon Cameron added; “I am immensely proud of the incredible dedication and achievements Susan has made over the past 50 years. Her unwavering commitment, exceptional service, and the positive impact she has on both our team and customers are truly inspiring.
“We are honoured to celebrate this remarkable milestone and look forward to many more years working alongside Susan.”
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