Fire service to change the way it responds to false fire alarm signals

IS YOUR WORKPLACE READY?

Firefighters across the East of Scotland responded to almost 10,000 unwanted fire alarm signals last year – the equivalent of around 27 a day.

The figure has been revealed as the Scottish Fire and Rescue Service (SFRS) gets ready to change the way it responds to unwanted fire alarm signals: 

From 1 July, 2023 an alarm activation will require those with fire safety responsibility, known as dutyholders, to investigate the cause of an alarm and only call 999 once a fire has been confirmed.

This approach is already embedded across several other UK fire and rescue services, who require a confirmed fire before they send fire appliances

Fire Alarm Systems provide an early warning of fire and are one of the most effective ways to keep your business, staff and customers safe in the event of a fire.

Unfortunately, most signals from these systems are not actual fires – they are false alarms often caused by cooking fumes, dust or a lack of maintenance. These unwanted fire alarm signals (UFAS) mean our fire crews are called out unnecessarily.

From 1 July 2023, we will stop attending automatic fire alarm (AFA) call outs to commercial business and workplace premises, such as factories, offices, shops and leisure facilities – unless a fire has been confirmed.

Dutyholders with responsibility for workplace premises should safely investigate a fire alarm before calling 999, as our control room operators will now be asking for confirmation of an actual fire, or signs of fire, before sending the nearest resource.

SFRS will treat any fire alarm as a sign of fire, other than from a single smoke detector. Other signs of fire include: visual flame/smoke, smell of burning, or any other fire alarm signal. 

This change does not apply to sleeping premises, such as hospitals, care homes, hotels or domestic dwellings who will continue to get an emergency response.

This follows the SFRS public consultation in 2021 and is estimated to greatly reduce unnecessary call outs in order to free up our firefighters to attend real emergencies and to allow them to do more community safety prevention work.

What do I need to do next?

• As a dutyholder you must ensure that your premises are safe for staff, visitors and occupants in the event of a fire. You have a responsibility under the Fire (Scotland) Act 2005 to maintain the facilities and equipment provided. Failure to do this could lead to prosecution.
• Staff and occupants should be made aware of how to respond safely to AFA activations in each premises. It is recommended that you read the guidance Investigating Fire Alarms prepared by the Fire Industry Association.  Ignoring them or assuming the fire and rescue service has been notified could put people at risk. 
• You should contact your insurance company to discuss the changes in response to AFA activations, but please note that SFRS will always attend a confirmed fire.
• If there is a fire you should always call 999 immediately and follow other specific strategies, such as evacuation and assembly points.

How you can help to reduce false or unwanted alarms

As a dutyholder, you have a responsibility under the Fire (Scotland) Act 2005 to maintain the facilities and equipment provided. Failure to do this could lead to prosecution.

We fully support the installation of automatic fire alarm systems, but these systems must be fully managed and maintained to reduce false alarms and ensure that they activate at the right time and achieve the correct response.

You must work with your fire risk assessor and update your fire risk assessment with any changes.

We have two initiatives in place to assist with reducing instances of UFAS. ‘TAKE5’ and ‘BE AWARE’ are simple and effective ways of delivering key information to staff and guests, allowing them to consider their actions in buildings.

Other key steps include:

• Reviewing your Fire Safety Risk Assessment and keeping a log of all false alarms to identify any trends which should be raised with your alarm engineers.
• Creating an action plan to reduce the chance of any false alarm occurring
• Check detector types and their locations – would moving detectors or changing the type used reduce activations? Seek advice from your alarm engineer.
• Upgrading automatic fire detection (AFD) systems that are obsolete with more modern technology e.g. ‘multi-sensing’ detectors
• Fitting manual call points with protective plastic covers in problem, vulnerable or high traffic areas
• Ascertaining whether any false alarms are a result of activating the wrong call points such as green emergency door release points
• Keeping AFD systems appropriately maintained
• Considering whether a link to an Alarm Receiving Centre is necessary or if it is appropriate to suspend the automatic dialling function whilst buildings are occupied or at certain times of the day
• Seeking further guidance and advice from their alarm system provider or servicing agent as well as their local legislative fire safety officer.

Deputy Assistant Chief Officer Stewart Nicholson is the Scottish Fire and Rescue Service Head of Service Delivery for the East of Scotland. He said: “We will continue to work with dutyholders to help them better understand their obligations, but I must stress the importance of having adequate training in place for staff and in ensuring appropriate fire safety provisions are in place within your premises. 

“By changing our response to these types of incidents, we can potentially free up 64,000 hours every year giving firefighters more time for other activities, such as training and fire safety prevention work.  

“However, there are benefits to businesses too by preventing these incidents from happening in the first place. On average, every unwanted fire alarm signal interrupts business for around 27 minutes each time.”