Day: April 28, 2020

Banks urged to clear up confusion over refunds for coronavirus cancellations

The banking industry is taking an inconsistent and confusing approach when dealing with refund claims for customers who have reached a stalemate with a business over refunds for coronavirus cancellations, new Which? research has revealed.

With huge numbers of consumers deeply dissatisfied with travel companies and other businesses asking them to accept credit notes or rebooking instead of offering refunds, Which? has heard reports from frustrated bank customers who have had claims turned down.

This includes one customer who was denied a refund of a £2,200 payment split between Halifax and Metro Bank cards for a cancelled ski trip and another left £750 out of pocket after RBS rejected her claim. In both cases the customers were told a refund was not possible because they were being offered credit notes or vouchers.

The cases prompted the consumer champion to investigate how banks are handling claims under two forms of consumer protection.

The first of these protections is chargeback, which covers all card payments. While not a direct consumer right, it is a process provided under card schemes which reverses a transaction if a customer is not able to resolve a dispute with a business for a variety of reasons.

The second is Section 75 of the Consumer Credit Act 1974, a legal protection for credit card users on purchases of more than £100 and less than £30,000, which gives the customer a claim against the card issuer as well as the retailer or trader for the goods or service supplied.

Despite guidance issued by Mastercard and Visa stating that customers are able to pursue the chargeback route if they are offered a voucher or the option to rebook, when Which? asked banks to confirm if they would attempt to process refunds, MANY STATED THAT CLAIMS WOULD NEED TO BE HANDLED ON A CASE BY CASE BASIS. The same applied to Section 75.

Which? is concerned that a failure to provide even general information about the circumstances where a claim could be successful risks leaving consumers unaware of vital consumer protections that could help them get their money back at a time when people’s finances are significantly stretched.

However, some banks did provide clearer information about the prospects of consumers getting their money back. In relation to chargebacks, Virgin Money (Mastercard) made it clear that if the alternative arrangements are not covered in the terms and conditions, they would normally expect a chargeback to be successful.

Starling Bank (Mastercard) and Lloyds Banking Group (Mastercard and Visa) said that they will initiate a chargeback where the offer of vouchers or free rebooking is not deemed suitable by the customer.

But Which? has also heard from a Halifax customer who was turned down for a chargeback request for a cancelled holiday based on these circumstances, despite the bank being part of Lloyds Banking Group – raising fears that the rules are not being applied evenly.

The number of people using the free Which? chargeback and Section 75 tool has shot up to 10,000 in March and April so far, compared to 1,000 in January and February of this year.

This highlights how many people are getting nowhere with businesses on refunds, often in cases where a significant amount of money is on the line. Amid confusion over the protections the banks offer in these circumstances, Which? is calling for the industry to be more upfront about the situations where chargeback and Section 75 are likely to be appropriate for consumers in relation to coronavirus-related cancellations. It believes banks should follow the lead of those in the industry who have committed to providing customers with the best prospect of getting their money back.

Gareth Shaw, Head of Money at Which?, said: “While it is a very difficult time for businesses, the coronavirus outbreak has also put people’s finances under considerable pressure, and they deserve to get their money back if they want a refund for a cancelled event or trip, rather than a voucher or the option to rebook.

“However, there is clearly confusion about the circumstances which allow banks to help their customers achieve this. There needs to be greater clarity and consistency about claiming through banks, and the industry should ensure that all bank customers have a fair chance of getting their money back.”

Scots encouraged to use face protection in enclosed public places

Coronavirus update: First Minister’s speech Tuesday 28 April 2020:

Good afternoon. Thanks for joining us for today’s briefing.

I want to start – as I always do – by updating you on some of the key statistics in relation to Covid-19 in Scotland.

As at 9 o’clock this morning, there have been 10,721 positive cases confirmed – an increase of 200 from yesterday.

A total of 1,754 patients are in hospital with Covid-19 – that is an decrease of eight from yesterday.

A total of 126 people last night were in intensive care with confirmed or suspected Covid 19. That is also a decrease of 8 since yesterday.

These figures continue to give us cause for cautious optimism.

I am also able to confirm today the positive news that since 5 March, a total of 2,448 patients who had tested positive for the virus have been able to leave hospital.

On a much sadder note, I have to report that in the last 24 hours, 70 deaths have been registered of patients who have been confirmed through a test as having Covid-19 – that takes the total number of deaths in Scotland, under that measurement, to 1,332.

Tomorrow of course will see the publication of National Records of Scotland weekly statistics that cover not just those who have die having had a positive test,  but those where Covid-19 is a presumed factor in the deaths.

These numbers, as I stress every day, are not just statistics. Behind each of these numbers is a unique and irreplaceable individual whose loss is a source of grief to many. So once again, I want to send my deepest condolences to everyone who has lost a loved one to this virus.

I also want to thank – as I always do and consider it important that we always do – our health and care workers. Everyone across Scotland is grateful to you for the extraordinary work that you are doing.

Many of us will have joined the minute’s silence at 11 o’clock today to honour the frontline workers – including, of course, health and care workers – who have sadly lost their lives while working to tackle this pandemic.

It was a reminder of the selflessness of our health and care workers – choosing to treat and care for others during a time of crisis – and it was also a reminder of the government’s duty to do everything we can to keep those workers safe.

I have two issues I want to update you on today.

The first relates to testing. We have been making steady progress on increasing our testing capacity over the last month – from an initial starting capacity that could cope with 350 tests a day to a capacity of at least 3,500 by the end of this month.

We will give a further update on testing capacity at the end of the week.

As a result of the work we have been doing so far to build capacity, we have already been able to expand testing in some priority areas.

Tests are currently made available and processed within NHS labs for:

  • people in hospital with symptoms of Covid-19 and all those in intensive care
  • people who have been referred for testing by their local Covid hubs
  • people in care homes who have symptoms
  • people who are being admitted to care homes
  • and key workers in our health and care services and where appropriate their family members. More than 20,000 people in that category have now been tested.

In addition, of course, key workers in other sectors – for example the prison service – are now able to book tests online for the drive through centres established at different locations around the country.

We are today expanding testing further.  All NHS Boards are now being asked to put in place procedures to test all those over 70 who are admitted to hospital for any reason – not just those with Covid symptoms.

As we know, the virus can have an especially severe impact on older people. And so although we don’t usually test people without symptoms – because the test isn’t totally reliable in those cases – we do think that there could be a benefit in testing older people both on their admission to hospital and then at intervals thereafter.

So patients in this category will be tested on admission, and then every four days throughout their stay in hospital.

This will help us identify if the virus is being transmitted in hospital, and if so, how and where. It will also help us provide better care for older people in hospital and therefore contribute to our wider efforts to slow the spread of the virus.

The second issue I want to address relates to face coverings, an issue which has attracted lots of attention recently. Guidance on this has just been published on the Scottish Government’s website.

I want to stress at the outset that I am talking here about face coverings made of cloth or other textiles, such as a scarf. I am not talking about medical grade face masks that health and social care workers wear.

The guidance makes clear that the most important step we can all take to prevent transmission of the virus is to comply with the current stay at home, social distancing and hygiene rules.

Face coverings are not – I repeat not – a substitute for any of that.

The guidance also makes clear that the evidence on use of face coverings is still limited.

However, it recognises that there may be some benefit in wearing a face covering if you leave the house and enter an enclosed space where you will come into contact with multiple people and safe social distancing is difficult – for example on public transport or in shops.

Of course just now, most shops are closed so this would apply in particular to food shops.

To be clear the benefit comes mainly in cases where someone has the virus but isn’t aware of that because they are not experiencing  symptoms and therefore not isolating completely – so wearing a face covering in these circumstances may reduce the chance of that person transmitting the virus to others.

The Scottish Government is now recommending the use of face coverings in these limited circumstances as a precautionary measure.

Given that the evidence is relatively weak, we are not at this stage making this mandatory or suggesting that it will be enforced, though we will keep that under review as we go into future phases of managing and tackling the pandemic.

And of course it is worth bearing in mind that there are some people – people with asthma, for example – may have very good reasons for choosing not to cover their mouth and nose when they are out and about.

And we are not recommending the use of face coverings for children under the age of two.

However, to repeat we are recommending that you do wear a cloth face if you are in an enclosed space with others where social distancing is difficult, for example on public transport or in a shop.

Let me emphasise the key point here which is that you should not really be in situations very often like that right now if you are complying with the stay at home rules.

The guidance states that there is no evidence at this stage to suggest that there are benefits to wearing a face covering outside, except in unavoidably crowded situations. Again, we are keeping that aspect under review.

The guidance also includes some information on how to safely apply and wash coverings.

When you are applying or removing the face covering, you should wash your hands first, and avoid touching your face. And after each time you wear the covering, you must wash it at 60 degrees centigrade, or dispose of it safely.

The detailed guidance, as I’ve said, is available on the Scottish Government’s website, and the guidance on the NHS Inform website will also be updated very soon.

The most important point I want to stress is this one. The wearing of facial coverings is an extra precaution that you can and, we are suggesting, you should take. It may do some good in some limited circumstances. It is not – and must not be seen as – a substitute for the other rules and guidelines that we have been stressing. 

In particular, anyone with symptoms of Covid-19 – and all members of their household, regardless of whether or not they have symptoms – must self-isolate. Guidance on that is available on the NHS Inform website.

And physical distancing, hand washing and respiratory hygiene – covering up coughs with disposable handkerchiefs, or even with your sleeve – remain the most important and effective measures we can all adopt to prevent the spread of coronavirus.

So please, above all else, continue to follow the rules that we have set out.

Stay at home, except for essential purposes such as buying food or medicine, or exercising.

If you do leave the house, you should stay 2 metres apart from other people, and you should not meet up with people from other households.

And you should wash your hands thoroughly and regularly.

I know that sticking to these rules is really, really difficult but it is essential. It is how all of us can help to slow the spread of the virus, to protect the NHS, and continue to save lives. So thank you for sticking with it.

Brown bin collections back next month

Garden waste (brown bin) collections will resume in Edinburgh from week commencing 11 May.

The service was suspended in April as part of the city’s response to the coronavirus crisis, allowing us to divert resources to other, essential waste collections and helping crews observe social distancing measures.

The return of team members from absence, as well as the bedding in of new collection arrangements, means we will be able to reintroduce garden waste collections.

Anyone with a garden waste permit will be compensated for the break in service with an extension to their permit to cover this time. We will contact customers in due course with further information.

Council Leader Adam McVey said: “We’ve made every effort to continue to run core services, including waste collections, and I’m grateful to residents for their understanding of why we’ve had to make some temporary changes under these extraordinary circumstances.

“Its thanks to the enormous hard work of the Council’s waste team that we’re beginning to see those services returning to normal.

“I know many residents will be keen to get out and tend to their gardens and I’d like to thank them for their patience while brown bin collections were temporarily suspended to help us respond to the coronavirus outbreak.

“We will be extending the time period that the current payments cover to make sure residents get the number of collections they paid for and we’ll be writing to households with further details later in the year.

Depute Leader Cammy Day said: “Recent changes have helped to protect the safety of workers and I’m pleased to see that the service has adjusted to these. The crews who pick up our bins play a crucial role, and it’s thanks to their hard work that we can reintroduce brown bin collections.

“I hope residents help us to keep protecting crews’ safety by storing any excess garden waste for their next collection, as otherwise bins may become too heavy to lift.”

Residents should check their collection calendars to find out when their brown bins will next be picked up.

We’re encouraging people to store any excess garden waste that won’t fit in the bin until their next collection dates – overflowing bins, heavy bins or waste placed at the side of bins won’t be collected.

We are writing to and emailing all those who have signed up for the garden waste service with details of its reintroduction, as well as plans for compensation for the collections that have been missed.

From today, (Tuesday, 28 April), the council has also reintroduced kerbside glass recycling collections, which were suspended in March.

During the first weeks, residents are asked to put out only one blue box and to store any excess glass for the next collection, as boxes may become too heavy to lift, posing a health risk to crews.

Special uplifts are currently suspended while Household Waste and Recycling Centres remain closed but efforts are being made to reintroduce these services as soon as it is safe to do so.

Anyone with symptoms of coronavirus is encouraged to follow the guidance on how to dispose of waste correctly to help protect the safety of bin collection crews.

Further information on changes to bin collections and other services can be found on the Council website.

Primary Care services to remain open over May public holidays

Primary care services will remain open during the May public holidays, Health Secretary Jeane Freeman has confirmed.

Funded by £8.2 million from the Scottish Government, GP services and community pharmacies have been asked to remain open on the May public holidays, with NHS 24 operating with an increased number of call handlers.

Ms Freeman has praised the response and dedication of healthcare staff across the country who are ensuring people can continue to access services during the pandemic.

Ms Freeman said: “Health and social care staff are already working incredibly hard to look after people during this pandemic, and I want to thank each and every one of them for their ongoing commitment and dedication during this unprecedented time.

“Last month we asked GP services to remain open during the Easter holidays and once again, we have asked them to do the same for the May public holidays.

“Community pharmacies will also be open so they can continue to provide advice and treatment through the extended Minor Ailment Service for minor illnesses and common conditions. We have also taken steps to ensure NHS 24 can continue to meet the increase in demand.”

Dr Andrew Buist, chair of the BMA’s Scottish GP Committee, said: “Practices and out of hours services are working under increased pressure during this pandemic and I am extremely grateful to GPs across Scotland who are all willing to put in the extra work that is needed to help the NHS fight this virus.

“During this unprecedented time, GPs have been asked to keep their practices open over public holidays and, as we have witnessed recently over the Easter weekend, patients have been receptive to these changes and how we have adapted. The BMA was also clear that this needed to be supported by the Scottish Government and we welcome the funding put in place to make this happen.

“It is very important for patients to know their NHS is open for non-COVID-19 related health concerns, and they should always contact their GP if they have any worries. General practice is part of the protective ring around Scotland’s hospital system as we fight this pandemic.

“I am proud of how quickly GPs have responded to these challenging times with flexibility and ingenuity. There is a huge amount of work being put in from the Scottish Government and across the system and we should continue to work together with clear thinking and strong leadership.”

Health advice can be found at NHS Inform.

Edinburgh book subscription service confirms 52% increase in sales

  • Monthly book delivery complemented by digital book club offers a welcome distraction and meaningful network for women across the world 
  • Book club strives to combat Coronavirus loneliness, anxiety and unease 

Since its emergence onto the scene in 2017, Rare Birds Book Club has seen growth of 86% and 57% year on year respectively – but since lock down measures commenced, the subscription service and digital book club headquartered in Scotland has reported a staggering 52% growth over the course of the past four weeks.

At the beginning of the year, the club was just about to hit 1,000 subscribers per month, an almost 50/50 split of those buying for themselves (51%) and those buying as gifts (49%) however, post lock down, the emphasis on sales has shifted firmly towards gift purchasing with hundreds of orders including messages of consolation, comfort and togetherness.

The pay-as-you go option has also taken off, with people looking to enjoy the service without having to commit longer-term; a bonus in these times of uncertainty and the business has also recorded a marked increase in international sales with 10% of all orders now being shipped internationally.

In the short-term, mail outs are now being done from Rachel’s spare room instead of her headquarters in Edinburgh city centre!

Rachel Wood, founder of Rare Birds Book Club comments: “My spare room is basically now a small warehouse, but it means we’ve been able to stay fully operational during lockdown.

“Once books are picked, packed and ready to go, they are collected by Royal Mail in a seamless operation that is completely contactless. My staff and I are all isolated in our own homes and have different responsibilities to keep us ticking over – I do the big send outs and individual orders are done elsewhere.”

A simple, yet personal subscription, Rare Birds Book Club offers members the chance to pick between two surprise books each month (or upgrade to both) before joining like-minded subscribers in the digital book club to discuss this month’s read.

Its ethos being rooted in a service that was both letter-box friendly and heavily digital has been key in driving the sales spike that has kept the business operational when so many others have temporarily or indefinitely closed-down.

Never one to rest on her laurels, Rachel also launched a podcast a few weeks ago, which sees her and two friends waxing lyrical about all things books.

“The first few episodes were pre-recorded and ready to go, so we were able to launch quickly. Now in lockdown we record remotely; each of us with the same microphone we’d use together. We host the discussion through a video chat on my computer so it’s all online, and it’s recorded by connecting the computer up with our soundboard to keep the quality high. Then we edit and release as normal.”

With COVID-19 still keeping us in our homes and with reports of mental health issues on the rise, it seems reading and podcast listening will only increase to help combat loneliness, anxiety and the unease Coronavirus has brought. For Rare Birds Book Club that suggests 2020 is set to be a year of even bigger growth.

For more information visit https://rarebirdsbookclub.com/

Cyrenians raises over £200,000 towards emergency appeal

At the start of the Covid-19 pandemic, Cyrenians launched an emergency appeal to enable the charity to respond effectively to the crisis. Thanks to support from individuals and businesses across Scotland, they are already over 80% of the way towards their £250,000 target.

Cyrenians tackles the causes and consequences of homelessness. In the past 6 weeks, Cyrenians have helped house rough sleepers into self-contained hotel accommodation and are continuing to provide support alongside partner organisations.

They are also delivering up to 40 tonnes of food a week to charities and community groups across central and south east Scotland from their Fareshare depot in Leith. Just across the road, their repurposed cook school is producing up to a 1000 healthy, freezer-friendly ready-meals a day.

CEO Ewan Aitken said; “The response from communities across Scotland to this crisis has been outstanding. People have responded with a real sense of compassion, knowing that more than ever now is the time to pull together.

“We knew that responding to this would stretch already-limited resources, and so we set an ambitious goal to ensure we could continue providing our critical services and allow us to respond flexibly – providing support where it’s needed most.

“We’ve been humbled by the number of donations we’ve received – from individuals donating their weekly coffee or monthly gym membership fees, to businesses donating larger sums that have allowed us to overhaul the way we work.

“Standard Life Aberdeen have been supporters of ours since before this crisis, and, when Covid-19 hit, they were quick to reach out to offer generous additional support, allowing us to continue caring for some of the most vulnerable people in our communities. I would like to extend my heartfelt thanks on behalf of everyone at Cyrenians – support like this makes our work possible”

Sandy MacDonald from Standard Life Aberdeen said, “Cyrenians acted quickly in a time of great need, adapting their business model so they can get thousands of meals to those who need it most.

“We’re delighted to play our part in helping them achieve their aim to serve 40,000 meals in the next 100 days. Well done to all those involved and thank you from all of us to the team at Cyrenians for continuing their vital support in our community at this challenging time”

To find out more about Cyrenians’ emergency appeal, please visit: https://www.justgiving.com/campaign/Covid19CrisisAppeal

Edinburgh Napier students join the front line as Special Constables

Innovative training while they studied sees students join Police Scotland Covid-19 response

Five Edinburgh Napier students are ready to support Police Scotland in its Covid-19 response after becoming the first individuals to qualify in the country as Special Constables through a new on-campus training programme.

The students – Larissa Engelmann, Campbell Cunningham, Annelise Hoey, Sumaiyah Shafique and Amy Murphy – who all study within the University’s School of Applied Sciences – have been training as Special Constables since January and have completed 136 hours of training while studying at Edinburgh Napier.

The project to bring the Special Constable training in-house was led by Edinburgh Napier’s Dr Andrew Wooff, who worked with Police Scotland to adapt the training to allow it to be built into the students’ timetable.

Regular Special training requires three full weeks at the Scottish Police College at Tulliallan or every weekend for 12 weeks. The in-house training saw the students undertake their training every Wednesday at Edinburgh Napier’s Sighthill campus, allowing them all to continue their studies and work part-time as they trained.

The training also included a visit to Tulliallan for officer safety training alongside giving the students a chance to meet other probationers and to learn about the discipline required to be a member of Police Scotland.

The programme was devised because of a growing demand from students to get involved as Special Constables, with the five students now ready to go out onto the front line and join Police Scotland community teams in working across their areas. The students will be available to help Police Scotland with its Covid-19 response, alongside offering support during periods where officers may be self-isolating because of the virus.

Dr Andrew Wooff, Lecturer in Criminology at Edinburgh Napier University, is delighted to see the first cohort of the training pass out as qualified Special Constables.

He said: “We are delighted that Edinburgh Napier could be the first to use this new on-campus training module so that our students could train to become Special Constables as they continue their studies at the University.

“Our main priority when devising – and carrying out – the on-campus training was maintaining the high Police Scotland standard while supporting students to become Special Constables. Their time at Tulliallan also gave them an insight into the discipline and standard required by a member of Police Scotland. The training is rigorous and will hopefully facilitate the successful candidates in pursuing a rewarding career with Police Scotland.

“The feedback from both the students and Police Scotland has been great and we’re really proud to see them out on the frontline already, supporting the Force in its community operations. Planning for the next cohort is already underway and we’ve had more than 50 individuals express an interest so far. We feel this type of flexible training benefits our students greatly and we look forward to playing our part in strengthening Police Scotland’s Special Constabulary in the coming months.”

Assistant Chief Constable John Hawkins said: “Police Scotland is extremely grateful to all five students for the time and effort they have already dedicated to their roles as Special Constables, from juggling their studies alongside training to now deploying on the frontline.

“Special Constables have always been a vital and valued feature of policing in Scotland, however during this extraordinary time the significance of their role is greater than ever and we have been humbled by the response of our volunteers.

“Our thanks also goes to Dr Andrew Wooff at Edinburgh Napier for committing his time to working with Police Scotland to adapt the training to allow it to be built into the students’ timetable.

“While Police Scotland undoubtedly benefits from the experience our volunteers bring, we also hope the opportunity is unlike any other where you gain confidence, new skills and get the chance to help people in need. I wish our new recruits the very best for their future on the beat.”

PhD student Larissa Engelmann recently completed her first shifts as a Special Constable. She said: “I decided to become a Special Constable to explore other ways of giving back to the community as I’ve already been involved in a lot of different volunteering opportunities within Edinburgh and beyond.

“The training – even though it was over three months, rather than three weeks – was still very intense. We had to learn a lot of legislation too but nevertheless it was really enjoyable. We had really great police officers who helped us with the training – and we had a lot of fun as well.

“I’ve had my first shifts at the weekend and although it was quiet, it was great to see some of what we have learned in training in practice and develop our own way of working in Police Scotland as a Special Constable.”

The Special Constable role is diverse, demanding and rewarding. Special Constables could be doing anything from policing a football match to assisting at a road accident. Special Constables also police major sporting and public events and provide an excellent bridge between the Police Service and the public, representing both the community within the police service and the police service within local communities.

More details on Police Scotland’s Special Constabulary can be found here.

For Edinburgh Napier students interested in becoming a Special Constable, they can contact Andrew Wooff on a.wooff@napier.ac.uk

First Minister: ‘Progress remains very fragile’

Statement given by the First Minister Nicola Sturgeon at a media briefing in St Andrew’s House, Edinburgh:

Good afternoon everyone. Thank you for joining us for today’s briefing.

I want to start as I always do with an update on some of the key statistics, in relation to COVID-19 in Scotland.

As at 9 o’clock this morning, I can confirm that there have been 10,521 positive cases confirmed, which is an increase of 197 from yesterday.

A total of 1,762 patients are currently in hospital with either confirmed or suspected COVID-19, that is an increase of 27 from yesterday.

A total of 134 people last night were in intensive care with confirmed or suspected COVID-19. That is an increase of one since yesterday.

I should say at this point that despite these occasional fluctuations, overall these statistics for hospital and intensive care admissions still give us cause for cautious optimism.

I am also able to confirm today that since 5 March, a total of 2,380 patients who had tested positive for the virus have been now able to leave hospital, and I wish them well.

On a much sadder note, I have to report that in the last 24 hours, 13 deaths have been registered of patients who had been confirmed through a test as having the virus, and that takes the total number of deaths in Scotland, under that measurement to 1,262.

It is worth highlighting again, indeed it’s important that I do so, that although people can now register deaths on Sundays, we do know that from recent weeks that the figures that we report on Mondays, of deaths which were registered on a Sunday, tend to be relatively low. That means the figure I report tomorrow maybe significantly larger than today’s.

And of course, once again, I want to stress and indeed reflect on the fact that the numbers I read out here every day are not just statistics.

They are individuals whose loss is a source of grief and distress to family and friends. So once again, I want to send my deepest condolences to everyone who has lost a loved one to this virus.

I also want to thank as I always do, our health and care workers, who continue to do extraordinary work in the most difficult of circumstances.

And again, place on record my thanks to essential workers the length and breadth of the country, whose dedication each and every day is helping to keep vital services running.

Tomorrow, on international workers’ memorial day, the Scottish Government will join a minute’s silence at 11am to honour those frontline workers.

Particularly, though of course not exclusively, health and care workers,  who have sadly lost their lives while working to tackle this pandemic.

I invite all of you at home, and those taking part in essential work across the country, to join us at that time tomorrow.

The silence will provide an opportunity to pay tribute to those who have died as a result of their work to serve, care for and save others.

It will be a further reminder that, of all the duties government bears during a situation like this, the most vital is our obligation to help to keep care and health workers safe.

I want to stress again today that I and the Scottish Government are acutely aware of that responsibility, and will work each and every day to do everything we can to fulfil that obligation.

I have two things I want to comment on this morning. The first is to reflect a little bit more on some of the statistics I have just reported.

I know that it might not feel this way, since the numbers that I am reporting each day, particularly those on the number of people who are dying, are always far higher than we want them to be – but it is nevertheless the case that we are now seeing some real signs of progress.

The number of people in intensive care has fallen by around a third in the last fortnight, from the figure I would have reported to you two weeks ago today.

The number of people in hospital, which was rising sharply in the first 10 days of this month, has also now broadly stabilised and the trend there may also now be a downward one.

Our NHS, while working incredibly hard and in the most difficult of circumstances, has not been overwhelmed, which just a few weeks ago we really feared that it might be.

Of course, we are not yet seeing a definite fall in the number of people who are dying each day from the virus.

However, as we have always said, because of the way the illness progresses, that will be the last daily number that we do start to see declining, and we hope to see that in the next couple of weeks.

But we do have evidence that the actions that all of us, all of you watching at home are taking, are making a real and a positive difference.

Your efforts are working, so again today I want to thank you for that.

However, and I realise that this is a less welcome and much more difficult point for me to make, this progress remains very fragile and now is a time for all of us to exercise careful caution. It is certainly not a time to throw caution to the wind.

The margins we think we are working within, in respect to the reproduction number – that crucial R number that I spoke about last week, are very narrow.

At this stage, even a slight easing up in the restrictions in place now, could send the reproduction rate back towards or above one, and the virus would then start to spread very quickly again.

Within days of that, all the indicators that are suggesting progress now, would start to go in the wrong direction again.

That would mean more cases, more hospital and intensive care admissions and sadly, more deaths.

So for all our sakes, and to protect the progress that together we’ve made, all of the restrictions currently in place need to remain in place, for now.

The job is not done yet – we need you to stay the course for a bit longer.

Of course, we are now thinking about the ways in which we can begin to ease the lockdown a bit when it is safer to do so, although we can’t yet put dates on any of that.

And as I said last week, lifting lockdown will not be a flick of a switch moment. We will instead be considering gradual and careful variations.

It important and necessary to do that work now, and we are doing that work now, and as I said last week, I think it is really important to engage you in that work in an open and transparent way.

So I can confirm that in the coming days, I will say more about the different options under consideration, and how we are going about assessing those.

But let me stress again that the current restrictions are still in place. We have to stick with them for now, in order to be able to relax things in future.

As well as the impact on all of us as individuals, I absolutely understand the anxieties of business, and I am acutely aware of the social and health impacts of economic damage.

But let me make this point – a premature easing up on restrictions, if it led to the virus running out of control again, would not help your business or the economy. In fact, it would make the economic damage even worse.

That’s why I am asking businesses as well as individuals to continue to do the right things, as indeed the vast majority of you have been doing already, for which you have my deep gratitude.

So if you are a business on the list of those required by law to close, then obviously you should remain closed.

But if you are not in that category but chose to close voluntarily at the start of the lockdown, and are now thinking of reopening – our view is that you should not contemplate doing so, unless you can comply fully with existing guidance, and are able to change your working practices to ensure safe social distancing at all times.

The precautionary principle that I have spoken about before still applies, for the protection of your workers and for your customers.

And for all of us, not just businesses. If you are now going out and about a little bit more than you were at the start of the lockdown, then you really shouldn’t be.

Because you might be putting yourselves, and your loved ones at risk.

Fundamentally, the basic restrictions of lockdown continue to apply.

You should only leave home for essential purposes like buying food or medicine, or exercising.

If you do leave the house, you should stay two metres apart from other people, and not meet up with people from other households.

And you should wash your hands thoroughly and regularly.

As I say every day, I know that all of this is difficult, and I know that it gets more difficult with every day that passes but it remains essential.

As I’ve said many times, and again today, any easing up right now would risk us seeing the virus surge upwards again.

So please, please stick with it, so we can continue to make progress together, and accelerate hopefully, the stage at which we can begin a process of restoring some normality to our lives.

The other issue I want to very briefly update on relates to skills.

Skills Development Scotland have updated their ‘My World of Work’ website to help people find free courses.

This new service has been developed with the support of the Open University in Scotland, and it highlights free courses run by 12 providers in areas like digital technology, business studies, and languages.

In the coming weeks and months, we will expand the range of courses available, by working with colleges and universities.

We are also working with the UK Government and the other devolved administrations, who are all developing similar initiatives, in order to highlight the courses they offer.

I‘m aware that doing courses like this may not be an option for everyone. If you have caring responsibilities, or if you have volunteered to help others, time to study might be pretty limited.

But for some people, maybe especially, though not exclusively, people who are currently furloughed, or have been made unemployed, it could make sense to develop new skills during this period.

We hope that this initiative will help people to do that, safely and free of charge.

It’s a good example of the importance of digital public services, and I’m grateful to Skills Development Scotland for establishing this site so quickly.

The courses are open to anyone. So if you are interested then go to myworkofwork.co.uk where you will find the free courses under the ‘Learn and train’ section of the main menu.

That concludes my update for today.  Before I pass on to the Chief Medical Officer, and then the Health Secretary, I simply want to end by thanking again each and every one of you for doing the right thing, and staying at home.

I know it’s difficult, but it is as I hope I’ve demonstrated today, also making a difference.

The steps we are all taking are helping to slow the spread of the virus, as we wanted to do.

They are helping to protect the NHS as we wanted to do, and they are, notwithstanding the figures I have to report to you every day, helping to save lives.

So please stick with them, and thank you for doing so.

Remembering the workers who lost their lives to Covid-19 at work

Today is International Workers’ Memorial Day, when trade unions around the world remember workers who lost their lives and commit to keep the living safe.

This is the story of Peter, Mary, Cheryl, Zeeshan and Emeka – five UK workers who were taken by Covid-19.

Today is International Workers’ Memorial Day, when trade unions around the world remember workers who lost their lives and commit to keep the living safe.

This year we especially remember the frontline workers who lost their lives to Covid-19 while looking after our loved ones and keeping our country running.

We will be forever in debt to the workers who have died during this pandemic – our nurses, doctors, care staff and other essential workers.

Remember the dead, fight for the living.

Minute’s silence

At 11am today – Tuesday 28th April – take part in the minute’s silence.

It will be a moment to pay tribute to the sacrifice made of so many workers during the pandemic, to remember those who’ve sadly lost their lives, and to thank all those who continue to do vital work at great risk.

The initiative is supported by the government, and reps may wish to request employers mark it, by asking the workforce to cease work for one minute at 11am.

Help spread the word about the minute’s silence, by encouraging as many friends and colleagues to take part, whether in their workplace of at home.

You can quickly spread the word by posting this tweet, sharing this Facebook status or asking your contacts on WhatsApp to join you in taking part in the silence.

UNISON general secretary Dave Prentis said: “For every minute this pandemic continues, people are making extraordinary sacrifices to keep us safe and run our vital services.

“The least we can all do is spare a moment to pay our respects and show our gratitude to all the key workers who have lost their lives.”

The silence is also an opportunity to think about all those workers who are continuing to keep the country safe and functioning, says UNISON.

Society of Occupational Medicine calls for a goal of zero workplace deaths due to COVID-19

As the COVID-19 pandemic continues, The Society of Occupational Medicine (SOM) is today renewing its call for the UK government to prevent any further work-related deaths.

Scores of UK healthcare workers have already died from COVID-19 infections and their deaths will be marked today at 11am with a moment’s silence. But at SOM, we do not believe that work-related fatalities due to COVID-19 exposure are inevitable. In fact, we believe a goal of zero work-caused fatalities is achievable.

Today is the World Day for Safety and Health at Work, an initiative supported by the United Nations. SOM backs the aim of raising awareness on the adoption of safe practices in workplaces and the role that occupational safety and health (OSH) services play.

As politicians discuss the end of the lockdown and people plan their return to work, we believe it is essential that all employers conduct risk assessments to ensure the safety of all employees.

With the proper application of safe systems of work and the use of a hierarchy of control, no worker should die of work-acquired COVID-19.

Concern has been raised about the shortcomings of and lack of personal protective equipment (PPE), but PPE should be considered the lowest form of protection. Employers must consider a range of controllable factors in the work environment and this includes the use of design, engineering and administrative controls.

SOM is calling for robust and increasing access to occupational health (OH). The need for advice from occupational health doctors, nurses, physiotherapists, psychologists, hygienists, ergonomists etc. is required. The need to protect our workers has never been greater and is the core role of OSH.

SOM is also supporting a multidisciplinary drive across sectors to raise awareness, share knowledge and engage employees in solutions. It is encouraging workplaces to design-in exposure prevention measures as advised by the Health and Safety Executive – helping employees take the opportunity to better understand the risks and demonstrate good practice in their work.

Dr Will Ponsonby, Society of Occupational Medicine President said: “The UK could and should have aimed for a target of zero work-caused fatalities in this pandemic. The need to protect our workers has never been greater, and that goal must be put in place as the foundation for all future planning.”

Obituary: Fet-Lor’s Jim Fisher

I have been asked to do this post by Mary but it is tinged with great sadess and regret. Jim Fisher, ex Fet-Lor Manager, British Table Tennis Coach & Steel Worker has passed away yesterday afternoon aged 86 (writes GEORGE REAVLEY).

Jim had been fighting recurring lung infections and was in hopital several times recently. He was Fet Lor Manager for many years and had a positive influence on thousands of children, young people and adults.

He had a vision for Fet and at one point, the club was open 7 days a week!

It was indeed a vocational job for Jim, who regularly worked longer hours than he should have. He developed Fet Lor into an important safe place for young people to go and enjoy themselves. A safe haven for children to develop.

Jim had a ‘my way or the highway’ approach to getting things done! However, he never believed you couldn’t teach an old dog new tricks! He often said “if you don’t use it, you lose it!” which resonates with me!

Jim will be sorely missed by his adoring wife Mary, who was a vital part of this dynamic duo who made Fet Lor such a successful centre.

Please remember Mary (doll) in your prayers at this trying time. Thanks for all the memories and opportunities that you gave to so many people, Jim.

You will be sorely missed.

George Reavley