Losing a loved one is one of the hardest experiences anyone could face, but during this period of social distancing, families are facing additional anxiety over not being able to say their goodbyes.
Charity–run funeral directors Caledonia Cremation has responded to the crisis by launching a dedicated emotional support line for anyone anywhere in Scotland who has just lost a parent, child, sibling or partner.
“We promise that if we can help even a little we will do everything we can,” said John Halliday, co-founder of Caledonia Cremation.
The service launched followed their concerns for people’s wellbeing after conversations with families who lost loved ones to Covid-19. This was subsequently part-funded by a new grant from Foundation Scotland from their Response Fund meaning that the helpline can employ a reained pyschtherapist who can provide much needed support during these unprecedented times.
Caledonia Cremation was set up in 2018 by the charity Community Renewal to fight funeral poverty in Scotland and is the only not-for-profit funeral directors in the country. They offer not-for-profit cremations to anyone in mainland Scotland and since they began, they have saved bereaved Scottish families nearly £1million in funeral costs.
John Halliday explained why they took their decision to launch this emotional support helpline:
“We heard from one family whose grandfather died in intensive care last week. They were unable to visit him and upon his passing there was no wake and they were unable to attend his funeral. We offered all the support we could but we felt we needed to do more to help others.
“As a charity–owned social enterprise, our priority is first and foremost to support people in Scotland. Up until now that has been by providing dignified, caring, not–for profit funerals which don’t push families into funeral debt.
“We have always provided a caring service, but these are unprecedented times and we felt we needed to increase our capacity to provide emotional support – even if that person hasn’t used our services.
“We are grateful for the funding from Foundation Scotland as it has allowed us to employ a highly experienced counsellor and psychotherapist. This frees up the rest of the team who are working hard online and by phone, advising clients on how they can still say their goodbyes in this period of social distancing and helping people in poverty to claim funeral benefits.
“We always said it was important that there was a not-for-profit funeral director like us, someone who genuinely does not profit a penny from a loss. This is something we can do to really give back to society with everything we have got while also bringing prices down.
“Grieving people need support right now, and they can trust us to put their care first.”
The service is now up and running so anyone who needs help, please do get in touch by calling 03000 11 33 01.
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