Improved repairs service at Port of Leith

Port of Leith Housing Association (PoLHA) has agreed a new contract with local company TB Mackay Energy Services Ltd to deliver an improved repair service for its customers.

The service will be fully up and running early next year and will include:

• Improved response times including emergency repairs attended to within two hours and routine repairs completed within 15 working days;
• Extended appointment times on Monday to Friday from 8am to 8pm and on Saturdays from 8am to 5pm;
• More flexible appointments with slots for early morning, late morning, early afternoon, late afternoon and evening times;
• A dedicated repairs phone line and appointments given at first point of call; and,
• Confirmation that tradespeople are on their way to the appointment and focus on completing repairs first time.

Keith Anderson, PoLHA Chief Executive, said: “We have been working with TB Mackay for a number of years now and this new contract will see them as our repairs contractor for up to an additional 10 years. Our ambition is to provide an improved responsive repairs service which will meet our customers’ needs enabling the team to take action in a swift and efficient way.”

Sean Doherty, Service Director at TB Mackay, said: “We’re delighted to have been re-appointed as PoLHA’s repairs contractor and being able to deliver a better and more efficient service as and when their customers require it.”

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