City council: improving services, increasing satisfaction?

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The city council’s latest survey of Edinburgh residents has shown record levels of satisfaction with local services. Overall, 87% of Edinburgh residents are satisfied with the way the Council is managing neighbourhoods, a 20% rise on 2008.

The annual survey also shows that 96% of residents are satisfied with Edinburgh as place to live and satisfaction with how the Council manages the city overall has increased to 74% from a low of 35% in 2009.

The public’s top priorities for improvement include roads maintenance, street cleaning and refuse collection, and tackling dog fouling.

In a sign of growing confidence in the economy, over half of respondents feel confident about their job prospects in Edinburgh, with those feeling ‘very confident’ more than doubling in a year.

Council Leader Cllr Andrew Burns said: “The top line figures continue to offer great encouragement and reassurance that, broadly speaking, residents believe we are managing their city well.

“What’s even more impressive is that this has been achieved against a backdrop of real pressure on public finances and the need to make efficiencies throughout the Council.

“Our recent budget clearly shows we have listened to residents, with a further £16m going into the budget for fixing potholes and pavements, as well as investment in other facilities and services that the public value.

“But we will, of course, make sure that we tackle those areas where the survey shows we need to do more. That’s essential for the people who live and work here, but also for maintaining our reputation as a world-class capital city.”

Deputy Council Leader Cllr Steve Cardownie added: “We know from the many awards that the city receives each year what visitors think of Edinburgh but what these results demonstrate is that residents agree; it’s a great place to live.

“It is particularly encouraging that they believe that our world-famous festivals make the city a better place to live and that they are attending ever more performances and events right here on their door step.

“We are ambitious for the city and there is much work yet to be done, so we simply need to continue delivering the pledges we made to Edinburgh residents and look for that to be reflected in future surveys.”

Key findings in the Edinburgh Peoples Survey 2013 include:

  • Edinburgh continues to be highly regarded as a place to live with 96% expressing satisfaction, continuing a year-on-year increase since 2010
  • Satisfaction with neighbourhoods as place to live has also stayed very high at 93%, up by 7% since 2008
  • Satisfaction with nursery, primary and secondary schools reached its highest recorded levels
  • Road maintenance continues to have a lower satisfaction score than other services (53%), staying about the same over the five year period. Satisfaction has reduced in refuse collection (to 75%) and recycling (to 80%)
  • Satisfaction with library services remains very high at 93%, well above the long-term average of 87%
  • Over three-quarters (77%) of residents felt Festivals made the city a better place to live, up 9% on last year, with almost two-thirds (64%) having attended a performance (up 7%)

More detailed analysis will be carried out to understand the reasons underlying the changes in satisfaction. The research will also be used by managers and staff to develop action plans for maintaining high performance and addressing areas for improvement.

The Edinburgh People Survey (EPS) is the Council’s annual citizen survey, measuring satisfaction with the Council and its services, identifying areas for improvement and gathering information about residents which is not available through other sources or at neighbourhood level.

The survey is undertaken through face-to-face interviews with around 5,000 residents each year, conducted in the street and door-to-door.

Do you agree that council services are improving? Let us know!

Staying safe during National Chip Week

Chip Week

This week sees the 21st annual ‘National Chip Week’ and the Scottish Fire and Rescue Service (SFRS) would like everyone to enjoy their chips.

Across Scotland, 600 people were injured in around 3,000 cooking related house fires in 2012-13, while over the past four years, 60 per cent of all accidental house fires have involved cooking.

Assistant Chief Officer Lewis Ramsay, Director of Prevention and Protection, said:

“More fires start in the kitchen than in any other room in the house and with three billion meals per year containing chips within the UK, it is clear that they still remain a national favourite. However cooking chips can involve a significant fire risk.

“It is so easy to get distracted while cooking. The doorbell can go, the phonemay ring, children can distract us, or we leave the room to do other chores while food is cooking. A significant number of cooking related fires start when people are under the influence of alcohol, start to cook something and then fall asleep on the sofa.

“You can join Scotland’s Fight Against Fire and significantly reduce that risk by taking a few simple steps. Make sure you have working smoke alarms. Consider fitting a heat alarm in your kitchen. Heat alarms are specially designed to quickly detect cooking fires while avoiding false alarms caused by cooking. In the event of fire, a smoke or heat alarm will alert you and give you time to react safely and sensibly. It could save your life.”

During ‘National Chip Week’ enjoy your chips safely. In addition to smoke and heat alarms, the following simple steps will help protect everyone in your home:

Use a thermostat controlled deep fat fryer

The best way to avoid having a chip pan fire is to use a thermostat controlled, electric deep fat fryer instead. The safety cut out (thermostat) controls the temperature of the fat or oil. You can even win one on Chip Week’s website (http://www.chips.lovepotatoes.co.uk/chip-n-pin). Oven chips are another safer alternative to using chip pans.

Visit a chip shop at the end of a night out

Chips are a traditional treat at the end of a night out. If you do want chips, buy them on the way home rather than attempting to cook when you get home.

Don’t cook whilst under the influence of alcohol

Cooking whilst under the influence of alcohol is a recipe for disaster. If you’re tired, have been drinking, or taking drugs, don’t cook. You will be less alert to the signs of fire, and more likely to fall asleep.

Book a FREE home fire safety visit

If you, or someone you know, is at risk from fire, we offer free Home Fire Safety Visits 7 days a week at a time that suits you. We’ll fit smoke alarms free of charge if your home requires them. Booking a visit is easy:

Call 0800 0731 999

Text ‘fire’ to 61611

Visit www.firescotland.gov.uk

If you must cook chips in a traditional chip pan you should follow these additional fire safety tips – not just during National Chip Week but all year round.

  •  Turn the pan handle to the side so that fat or oil doesn’t get spilled by accident
  • Never fill the pan more than one-third full of fat or oil
  • Make sure chips are dry before putting them into hot fat or oil
  • Never walk away when the pan’s on the heat

A wide range of tips on how to keep yourself and your home safe from fire are available on the SFRS website: www.firescotland.gov.uk

SFRS recently ran a TV, radio and press advert featuring Station Commander Scott Kennedy recounting a fatal chip pan fire he attended. http://www.youtube.com/watch?v=wCfvMMUpeFM

While it’s better to be safe than sorry as far as cooking chips is concerned, chips clearly have their ‘plaice’ (sorry!) at the top of the charts of the nation’s favourite foods. One artistic lady is taking this love the length and breadth of the UK this week:

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When a tourist thinks of Great Britain, the first things that spring to mind are our national icons such as Big Ben and Stonehenge, and our most famous dish – Fish & Chips. Other than eating a portion of chips looking over the White Cliffs of Dover, the two have never been combined – until now. To celebrate Chip Week renowned food artist Prudence Staite has recreated six British icons using 10kg of chips, including: the Angel of the North, Big Ben, the Loch Ness Monster, Stonehenge, the London Eye and the White ‘Chips’ of Dover.

Prudence Staite and her team spent six months planning, trialling and carefully constructing each sculpture.  Both chip shop chips and oven chips were used, carefully selecting the perfect combination of chips for each sculpture.

Here are juicy facts on the creation of the sculptures:

·         Angel of the North- 240 chips were used and took 12 hours to build

·         Big Ben – 200 chips were used and took 6 hours to build

·         Loch Ness Monster – 7 chips were used and took 5 hours to build

·         Stone Henge -75 chips were used and took 5 hours to build

·         London Eye –  207 chips were used and took 12 hours to build

·         White ‘Chips’ of Dover – 70 chips were used and took 4 hours to build

Prudence said: “We had so much fun with this project, from the very first sketches to the technical challenges around how the sculptures would hold together.

“Iconic landmarks in Britain are so important to our cultural history and eating chips is such a British tradition, it felt natural to combine the two and create some history of our own. It did leave us a little hungry though!”

Yes everyone loves a chip, but one great debate still rages – salt and sauce or salt and vinegar? Food for thought …!

‘Best place in the world to grow up’?

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Children and Young People Bill is passed

Children’s Minister Aileen Campbell has welcomed Parliament’s backing for new laws to provide greater support for children and families, saying the reforms will ‘help Scotland become ‘the best place in the world to grow up’. The Bill was not passed without opposition, however – critics have expressed concern over a lack of clarity and say that the proposals have not been fully costed.

The Children and Young People Bill will deliver more funded, flexible early learning and childcare of at least 600 hours a year for three- and four-year-olds and the most vulnerable two year olds – delivering a saving of around £700 per child per family per year – from August.

Other provisions in the Bill will see:

• From April 2015, teenagers in residential, foster or kinship care who turn 16 gaining new rights to remain ‘looked-after’ up to the age of 21, as well as extended entitlement to aftercare up to their 26th birthday.

• New duties placed on Ministers and the wider public sector to promote children’s rights, as well increased powers given to Scotland’s Children’s Commissioner.

• Kinship carers gaining enhanced legal entitlements to assistance.

• Scotland’s National Adoption Register placed in statute, improving prospects for finding homes for vulnerable young children.

• Counselling and other support provided for vulnerable children and their families.

• Improved provision of advice and help when needed for children and families from early years to adulthood, including providing a ‘named person’ for each child – usually their health visitor or head/senior teacher – available as a single point of contact.

• Every primary 1 to 3 child gaining the option of a free school lunch from next January.

• Strengthened legislation on school closures, including new requirements and improved transparency for closure proposals, particularly in rural communities.

Ministers have set out their longer-term ambition to transform childcare provision and ensure every child from one to school age is entitled to 1,140 hours each year, if Scotland gains full control of its finances following a vote for independence in September. This can help boost economic activity and support around 35,000 additional early years jobs.

Ms Campbell added: “As I have always said, this Bill is a starting point for a significant expansion of high quality, flexible early learning and childcare. It sets the foundations for our longer-term aim to transform childcare provision using the full powers and resources of independence – enabling us to support more parents wanting to move into work by re-investing higher revenues from improved economic activity back into expanded childcare provision.

“Our approach is a phased, sustainable one, where we are focusing first on those families who are most in need and who will benefit most from an expansion of funded hours. Not only will this improve the life chances of children, it will also provide opportunities for parents and families to benefit from support into training or sustainable employment.

“In Scotland’s Future we have set out phased plans to achieve 1,140 hours per year for all children aged between 1 and 5, starting with an increase to half of all 2 year olds. The expansion set out in the Bill is a significant step towards realising that vision.”

Commenting on the Bill’s wider measures, Ms Campbell added: “This landmark Bill is testament to the ambition, hard work and dedication of many young people, their families and countless others who have backed them in their calls for improved recognition and support from public and other services as they move towards adulthood.

“The legislation is the culmination of extensive consultation and discussion with a wide variety of individuals and groups all with the best interests of Scotland’s children at heart. The measures will support children and families right across the country and will help secure a widely-held ambition for Scotland to be the best place in the world for children to grow up.”

The legislation has been widely welcomed across the country. Director of Barnardo’s Scotland, Martin Crewe, said: “Children in care are one of the most vulnerable groups of people in Scotland and this Bill represents the biggest shake-up of the support we give them for nearly twenty years. It will help transform the lives of looked-after children for the better, ensuring that we begin to get it right for every care leaver in Scotland.”

There are some dissenting voices, however. Opposition MSPs raised concern that they were being asked to pass the bill without knowing the full cost of implementing the proposals, while other groups have talked about a ‘Big Brother’ state and argue that the universal  ‘named person’ approach will result in a reduced services for those that need them most.

Not so, argues Chief Executive of Children in Scotland, Jackie Brock, who said: “We appreciate and understand the concerns that have been raised by some groups regarding the Scottish Government plans for a named person, outlined as part of the Children and Young People Bill, but believe that some of the opposition to this element of the Bill is a result of a misunderstanding of what the named person will actually involve.

“The role of a primary point of contact available to all children and families, is a step towards ending silo thinking and is merely the formalization of practice that already exists across the country. It is not about creating “a snoopers charter” but instead will provide a safety net for those who need one, improving information sharing around vulnerable and potentially vulnerable children.”

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Sixteen charged following housebreaking initiative

Sixteen males – some as young as 13 – have been charged with housebreaking offences following another week of Operation RAC enforcement activity in Edinburgh.

Officers investigating various break-ins, thefts and attempted break-ins across the city identified the individuals – aged between 13-36 – over the past seven days and reported them for over 200 ‘acquisitive’ crimes.

As a result of this activity housebreaking detection in Edinburgh has risen to 61 per cent between 11 and 18 February, with the average detection rate for the city now at over 51 per cent since the beginning of 2014.

Each of those arrested has either appeared in court during this week or is currently subject of a report to the Procurator Fiscal.

Detective Inspector John Kavanagh said: “This has been another excellent week of housebreaking detections across Edinburgh, with 16 people now subject to legal proceedings as part of Operation RAC.

“The public can rest assured that we will continue to purse all lines of enquiry to bring acquisitive crime offenders to justice and would urge anyone who witnesses a housebreaking, or with information relating to those involved in crimes of this nature to contact police immediately.

“Police Scotland is also committed to crime prevention and is currently involved in a partnership scheme with SmartWater that aims to deter and reduce break-ins in the Grange and Greenbank areas of the cities.

“Other communities across Edinburgh can also play a vital part in preventing acquisitive crime from occurring by taking the necessary security measures to safeguard their homes, businesses and outbuildings.

“Anyone wishing information on keeping their property and belongings safe can speak with their local policing team.”

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Run for a reason with Macmillan

Macmillan Cancer Support is urging people to look out their trainers and sign up to the Scotland Kilomathon in Edinburgh on Sunday 16 March.

There are three Kilomathon distances to choose from – the 13.1k is an excellent distance for those looking to step-up from a 10k and training for a half/marathon, or looking for a bridging gap between a 10k & a half marathon. The 6.55k is an ideal step-up from a 5k, or as a stepping stone to the 10k distance. The 2.62k junior race is a fun race for kids and takes place in Murrayfield Stadium, the home of Scottish Rugby.

Runners take in the historic Royal Yacht Britannia, picturesque Victoria Park and enjoy tranquil cycle paths before a fantastic finish in front of the West Stand at Murrayfield Stadium.

Fundraising Manager for Edinburgh, Jayne Forbes, said: “The Kilomathon is a fantastic way to support Macmillan and there is a choice of distances for all the family.

“Knowing that every mile you cover is raising money for people affected by cancer will give you real motivation to keep going with your fitness programme. We provide comprehensive training, nutrition and kit advice, as well as very simple ideas to raise money.”

All the money raised from the run will be used to fund Macmillan’s vital cancer services, from specialist nurses and doctors, to help and advice for people who have financial problems as a result of their cancer.

For more information on taking on a run for Macmillan email fundraising@macmillan.org.uk or call 0300 1000 200. For details of all Macmillan running events go to www.macmillan.org.uk/running

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Busiest ever year for Scottish SPCA

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The Scottish SPCA has described 2013 as its “busiest ever year”, with a record number of calls to its animal helpline, pets rehomed and wildlife saved.

Scotland’s animal welfare charity also carried out more investigations than ever before, with an average of more than one person being banned from keeping animals every week.

Calls to the Scottish SPCA animal helpline leapt to 228,143 last year, 17% more than in 2012.

Chief Superintendent Mike Flynn said, “Many of the calls we receive are from people reporting suspected neglect and mistreatment, alerting us to animals in danger and either wanting to rehome an animal or asking us to take in their pets.

“In 2013 our investigations increased from 17,373 to 20,111, we found loving new homes for 6,563 pets and we were able to rehabilitate and release 2,939 wild animals. These were all records in what was our busiest ever year.

“With the demands we are facing increasing rapidly, we are continuing to invest significantly in our capacity to take in and help animals.

“Last year we announced the £4.8 million extension of our rehoming centre in Glasgow, known locally as the Glasgow Dog and Cat Home. This follows the opening of our National Wildlife Rescue Centre in Clackmannanshire and our rehoming centre in Aberdeenshire in previous years.”

Horrifying animal cruelty cases dealt with by the Scottish courts in 2013 included a Stirling puppy dealer who mistreated 57 dogs being jailed for eight months, a Larkhall man being banned from owning animals for six years for breaking his dog’s leg by throwing her down stairs and a Perthshire farmer receiving a lifetime ban for neglecting over a thousand sheep and cattle.

“We can’t be certain if cruelty is increasing as more people are aware of how we can help animals, which means we are possibly uncovering cases which may not have been reported in previous years,” said Chief Supt. Flynn.

“However, we know our inspectors were faced with a catalogue of neglect and abuse. While most of the cases we dealt with were caused by ignorance and a lack of understanding of what an animal needs, many involved wilful and mindless cruelty.

“Last year 58 people were banned from owning animals, which is a shameful average of more than one a week. We can be encouraged by the fact that so many people called our helpline because they care for animals. That’s a very positive sign and suggests overall we are still a nation of animal lovers.

“Investing in education is vital if we are to get our message through to sections of the Scottish public who don’t treat animals as they should. Our free Prevention through Education programme reached over 300,000 children in 2013, which is an essential and significant step in the right direction as this will have a profound difference for animal welfare in Scotland for generations to come.”

Anyone aware of an animal in danger or distress should call the Scottish SPCA animal helpline on 03000 999 999.

WOW! Helping women into work for 25 years

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An Edinburgh charity that helps women prepare for work celebrates its 25th anniversary this year. Women Onto Work (WOW) provides individual packages for women who are keen to get back to work, but don’t know where to start.

Its first project was in Wester Hailes in 1989 when it ran a training course for 10 women. Since then it has provided support for thousands of women across the city, from a wide range of backgrounds such as low skills and qualifications, returning to work after being a mum, or having confidence issues.

And there are places available now for women who are not in work and are thinking about finding a job.

Susan Watt, WOW’s chairperson, says: “We would love to hear from any women in Edinburgh who would like to know more about our service. Please get in touch.”

“WOW is open to every woman who feels she’s struggling to make her way in the job market and we can offer help with childcare and travelling expenses where required.

“We are the only gender based employability organisation in Scotland, but we are about so much more than just finding women jobs, we offer personal and professional support so that women can achieve their full potential.”

WOW’s services include one to one coaching with a wide range of activities and courses from personal development to an enterprise course aimed at women thinking about working for themselves. Its funders include the Scottish Government, City of Edinburgh Council and the Big Lottery.

For more information check out WOW at www.womenontowork.org

Priority parking scheme for Telford?

Public meeting planned to discuss parking proposals

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PRIORITY PARKING SCHEME in TELFORD
For or Against?

Following concerns made to Inverleith’s CEC Councillors by residents in Telford in regards to increased commuter parking and the CEC consultation on introducing a Priority Parking Scheme. Drylaw Telford Community Council have organised a meeting to be held in:

THE TELFORD ARMS on 31 MARCH @ 7:15pm

The purpose of this is for you as residents of Telford to receive a full explanation on how the Priority Parking Scheme could operate and the benefits it will bring to you, the cost of a yearly permit and the hours of operation. There will be also discussions on other options which could help parking situation in Telford.

So come and along and listen and find out all about the scheme and the success of it in other areas of the city which like Telford has or had large commuter parking problems.

In attendance :- Gavin Brown (Parking Operation Manager) & John Richmond (Senior Professional Officer) from the City of Edinburgh Council, Parking Operations Department. Inverleith Councillors Lesley Hinds, Iain Whyte, Gavin Barrie & Nigel Bagshaw.

DRYLAW TELFORD COMMUNITY COUNCIL

www.drylawtelfordcc.co.uk

@DrylawTelfordCC

secretary@drylawtelfordcc.co.uk

DTCC Telford Priority Parking Flier. (1)

 

STV provides FAST support for family school project

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Save the Children has received over £177,000 from the STV Appeal 2013 to deliver its Families and Schools Together (FAST) programme across Scotland.

Families and Schools Together (FAST) is an award-winning, family focused programme that brings together parents, children, teachers and the wider community to make sure children get the support they need to fulfil their potential at school and in life.

The eight week programme, aimed at parents, carers and children aged three to eight, has been proven to help children achieve more in schools and improve family relationships and links between home, school and the local community.

The programme is entirely voluntary and open to all families, with typical activities including singing, family games, imaginative play, and sitting down together to eat a family meal. It provides a fun and relaxed space for families to experience a mixture of play and learning activities, hands on coaching and support for parents and carers.

FAST was originally developed in the US by Professor Lynn McDonald and runs in partnership with Middlesex University throughout the whole of the UK. Funds from the STV Appeal will allow Save the Children to run FAST in 20 schools and six local authorities across Scotland, potentially reaching over 800 children.

The STV Appeal was set up in 2011 by STV and The Hunter Foundation and in 2013 the Wood Family Trust pledged its support to the Appeal. Now in its third year, the STV Appeal has raised a total of £5.8million which has been invested in 163 big and small community projects across all 32 local authority areas in Scotland, helping over 18,000 children. Every penny raised stays in Scotland and goes directly towards helping the children who need it most.

One in five children across Scotland live in poverty – and for some communities that figure is even worse. In parts of the country every second family is living in poverty meaning that in every community there will be a family struggling to feed its kids, a family struggling to clothe them in the winter, a family struggling just to make ends meet. The STV Appeal works in communities all over Scotland helping those young people and giving them the same opportunity that other children take for granted. Working at a local level, the STV Appeal has helped projects in every local authority.

Neil Mathers, Save the Children’s Head of Scotland, said: “FAST has been phenomenally successful in Scotland and the feedback we get from schools and parents is always so positive. More families than ever are keen to be involved this year and with the help of STV Appeal, we will be able to make this happen.

“It’s clear from visiting each FAST programme how much children enjoy the activities and time spent with their families and that this has a positive impact on how they view school.”

Rob Woodward, STV CEO and trustee of the STV Appeal, said: “The third year of the STV Appeal has been our most successful yet. With the help of our generous supporters and fantastic fundraising efforts taking place right across Scotland we have now raised over £5.8m. The money donated to the STV Appeal stays right here in Scotland and will help make a real difference to the lives of vulnerable children and young people on our doorstep.”

Sir Tom Hunter, trustee of the STV Appeal, said: “The STV Appeal is for Scotland by Scotland’s people who truly have stepped up to support our work in trying to beat the horror that is child poverty here in Scotland. This is a long haul but at the end of the day we can and we will eradicate the impacts poverty has on Scotland’s young people. Every single penny we raise goes directly to tackling the issue of child poverty across all of Scotland something I’m really proud of.”

Sir Ian Wood, trustee of the STV Appeal, said: “This is the Wood Family Trust’s first year of involvement with the STV Appeal to help tackle the issue of child poverty in Scotland. We are delighted to be part of the fundraising endeavours of so many, which have enabled the distribution of such significant financial support to local projects in our own communities. We are optimistic that with the generous total raised by supporters of the STV Appeal, combined with the on-going hard work and dedication seen in communities across Scotland, the lives of children and young people affected by poverty in Scotland can, and will, be changed for the better.”

FAST has already proved to be a great success in North Edinburgh – see the ‘FAST work at Craigroyston’ NEN blog post in March 2012. The STV Appeal grant will now enable FAST to be delivered in new areas in Dundee, Edinburgh, Fife, Glasgow, West Dunbartonshire and Renfrewshire.

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