Tag: self-harm

More support for people affected by self-harm

Funding for charity web service and training programme

A national service supporting people affected by self-harm is to benefit from £1.5 million of Scottish Government funding over the next two years.

The funding for Self-Harm Network Scotland (SHNS) will enable it to continue its webchat service which offers 1-to-1 assistance out of hours and a peer support programme which has provided 2,851 sessions since funding began in 2021 – an average of eight sessions per person.

SHNS also deliver free training to individuals and organisations – either in-person or online – to increase understanding of self-harm and reduce stigma. To date, 3,373 people in sectors including education and social work have taken part.

SHNS is run by mental health charity Penumbra. Visiting the support centre at Hope Point in Dundee, Mental Wellbeing Minister Maree Todd said: “I am pleased to be able to announce this continued support for Self-Harm Network Scotland.

“The way in which people seek support and discuss self-harm has changed in recent years with many looking online for help, so online peer support and the webchat service is a crucial addition to the existing range of mental health services available. This work is also helping to build our understanding about self-harm and the most helpful interventions so that we can continue to improve the services on offer.

“It also encouraging that so many have taken up the offer of free training as this will go a long way towards reducing the stigma which can all too often prevent people from seeking the help they need.”

SHNS Manager Darren Boyd said: “We are delighted to announce that Self-Harm Network Scotland has received additional funding from the Scottish Government for the next two years.

“This vital investment is a powerful vote of confidence in the work we do to support people who self-harm, their loved ones and professionals working with them. It enables us to broaden our community-based initiatives, continue our peer support services, and develop new resources – all designed to empower those in need with compassion, understanding, and hope.

“We are grateful to be able to continue our work supporting the Scottish Government and COSLA in our shared vision that anyone in Scotland affected by self-harm receives compassionate support, without fear of stigma or discrimination.”

Peer supporter Kayleigh Wanless said: “When I was around 14 years old, I began using self-harm to cope with anxiety and depression.

“I have spent time throughout my life in both child and adult mental health services. The realisation I had from my first time leaving CAMHS was ‘I want to help people like they’ve helped me’.

“Since then, I have taken the upset I experienced and turned it into something valuable. SHNS has allowed me to take pride in the empathy and compassion I have gained from times of struggle and has given me the opportunity to become a person who now helps others to reach their goals.”

The £1.5 million is part of the wider Fairer Funding pilot which is providing more than £60 million to charities across Scotland.

Charity marks 1-year of self-harm live chat support service

Since the launch of Self-Harm Network Scotland’s (SHNS) live chat service on World Mental Health Day 2023 (10th October 2023), the SHNS team has had 1,273 supportive conversations on the webchat, with an average chat lasting around 29 minutes.

The unique live webchat service can be accessed on the SHNS website and is for people aged 12 and over in Scotland in need of support for their self-harm. The service is available between 6pm and 10pm, seven days a week.

People can anonymously chat to one of the SHNS team about their self-harm and get advice and support outside of standard support hours, when those experiencing self-harm may be most in need of someone to speak to. 

As well as offering support via the live chat, the SHNS website has free and accessible resources, tools and information for people who self-harm, their loved ones and for professionals who work with people who self-harm. 

SHNS’s team of Peer Practitioners can also provide 12 to 15 free one-to-one support sessions for people (aged 12 and over) who self-harm in Scotland, delivered via video, phone calls and text.

The SHNS service is part of charity Penumbra Mental Health, which provides dedicated services for people with mild to enduring mental ill-health.

We work together with the Scottish Government and the Convention of Scottish Local Authorities (COSLA) in delivering their self-harm strategy and action plan, which is believed to be the first of its kind in the world.

SHNS is funded by the Scottish Government, and we also work with partners who share our goal of providing compassionate and freely accessible support services to people who self-harm.

In the past year, 90% of people who gave feedback after using the webchat said they found it helpful (71% ‘Very Helpful’, 19% ‘Somewhat Helpful’). Here is some feedback from people that were supported by the webchat:

“[The chat] was so lovely and very logical and helped me into a safe and calmer location.”

“Very patient and convinced me to try the local self-harm services.”

“No pressure was put on me regarding my coping techniques. Very good listening.”

Darren Boyd, SHNS Network Manager, said: 

“Since the inception of Self-Harm Network Scotland, it has been important to us that people with lived experience guide our delivery of support. Feedback from people with lived experience revealed to us a need for accessible, national support for people who self-harm. We also know there is still a lot of stigma around self-harm and this can be a barrier to people accessing support.”

He continued: “The Live Chat is a place anyone can come to and can remain anonymous should they wish. They can get support from our team at times they are feeling distressed and may not have anyone else to reach out to. The first year of running this new element of support has taught us a lot, and we look forward to continuing to work with people with lived experience to grow and continue this service.”

Julia, who works on SHNS’ live chat, said: 

“The webchat is great, and the users have told me that they prefer it to calling somewhere. They appreciate the anonymity of the webchat a lot. A lot of young people feel anxiety about making phone calls. It’s also good for me as I find it easier to think about what I want to say while I am typing.”

Julia added: “Having lived experience of self-harm makes it easier for me to relate to the people I am chatting to. When chatting to someone on the webchat, I have shared tips that have helped me on my recovery journey, and I feel that I can easily pick up when someone needs to be heard most of all instead of looking for advice.”

Maree Todd, Mental Wellbeing Minister, said:

“I am pleased to celebrate the first year of the webchat that we launched together with Penumbra this time last year. 

“To have already supported 1,273 people through the webchat is a huge accomplishment and supports our vision for anyone affected by self-harm to receive compassionate, recovery-focused support, without fear of stigma or discrimination, as outlined in our Self-Harm Strategy and Action Plan.

“We greatly value the expertise peer practitioners and trained volunteers are bringing to this service, which is showing positive results in supporting people affected by self-harm right across Scotland. This is why we are continuing to invest £1.5 million to support Self-Harm Network Scotland.”

Paul Kelly, COSLA’s Spokesperson for Health and Social Care, said: 

“COSLA welcomes the ongoing development of compassionate support for those experiencing self-harm. Making services such as the webchat available is essential in ensuring those who need it get the right support at the right time. Through the Self Harm Strategy and action plan we continue to work collectively to improve responses and support for self-harm across Scotland.”

Outside of the live chat operating hours, people can self-refer on to the service via the online contact form.

You can access the webchat between 6pm and 10pm over on the SHNS website:

Selfharmnetworkscotland.org.uk