Tag: public confidence

Strengthening public confidence in policing

Legislation unveiled to improve complaint and conduct procedures

Proposed new laws to help strengthen public confidence in standards of police conduct have been published.   

The Scottish Government’s Police (Ethics, Conduct and Scrutiny) (Scotland) Bill has been introduced to Parliament with the aim of ensuring allegations of misconduct are dealt with more transparently and effectively.

If passed by MSPs, the legislation would see the outcomes of misconduct hearings published online and police officers no longer able to resign to avoid disciplinary proceedings.

The Bill would stop officers guilty of gross misconduct from being re-employed in policing by placing them on barred lists, with an advisory list for officers facing an allegation of misconduct and ensures officers can no longer resign to avoid being held to account for gross misconduct allegations.

The new arrangements will be underpinned by placing the code of ethics which sets out expectations of behaviour, in statute. To oversee these standards, the role of the independent Police Investigations and Review Commissioner (PIRC) will be significantly enhanced.

The Bill will deliver the majority of the remaining legislative recommendations made by former Lord Advocate, Dame Elish Angiolini, in her independent review of policing.

Cabinet Secretary for Justice and Home Affairs Angela Constance said: “Scotland is well served by the exceptional dedication and commitment of Scotland’s police officers and the work they do every day to keep communities safe.

“However, if things go wrong, the police must be held to account and improvements made. The principle of policing by consent, so central to our justice system, is built on this accountability. It is also in the interests of both the public and of the policing family.

“This Bill, if passed, will help strengthen public confidence for example by ensuring officers can no longer resign to avoid being held to account for gross misconduct allegations against them. The vital safeguards set out in this legislation will enhance the professional service already delivered by officers, as they perform their privileged duties to keep us all safe.” 

Improved ID cards for Police Scotland personnel

Police officers and staff in Scotland are being provided with improved and updated identification.

The new warrant and authorisation cards include additional security features which make them more difficult to replicate.

Officers and staff are also being encouraged to provide a clear, up to date, photograph for use on the cards and, where images are over 10 years old, a new image is required.

Deputy Chief Constable Fiona Taylor said: “The provision of new warrant and authorisation cards is an important opportunity to ensure identification includes clear, up to date, images of officers and staff.

“The new identification also includes enhanced security features which makes it harder to replicate.

“Officers work all across Scotland, every minute of every day to help people and will approach any member of the public who appears distressed or vulnerable, to offer support and assistance.

“The onus is on policing to build and maintain the public confidence and consent critical to our legitimacy and our ability to keep our communities and citizens safe.

“Officers will always carry identification and will be happy to provide further reassurance about who they are and their reason for speaking with someone if requested, including through the new verification process introduced on 2 October.”

The new warrant and authorisation cards feature the Police Scotland logo, a hologram and the signature of Chief Constable Iain Livingstone.

The cards have been developed over a number of months and will be rolled-out in the coming weeks.

Pandemic policing: public feels safe with Police Scotland

Survey finds strong levels of public confidence in Police Scotland

Strong levels of public confidence in Police Scotland have been reported during the COVID-19 pandemic, with the majority of people supporting our approach to keeping people safe.

When asked for their opinion of policing in their local area and concerns regarding their safety and wellbeing, 84% of respondents who took part in the ‘Your Police’ 2020/21 survey also said they felt safe. 

The survey – which launched on 9 April last year – received more than 36,500 responses from people across Scotland. This will help us to build on our understanding of the views and priorities of Scotland’s diverse communities.

During the survey period, the average public confidence level was 57% – an increase of nine percentage points from pre COVID-19. We learned that the factors which affected public confidence most were local changes to transmission rates and lockdowns, in particular the announcement of the national lockdown which began in January. The restrictions and increasing infection rates were factors for both Police Scotland and other public organisations, in general.

The survey feedback has helped shape and enhance Police Scotland’s response to our communities over the past year, as our officers, staff and Special Constables have continued to play a key role in the national effort to combat the spread of COVID-19.

This response has included:

  • Increased police presence at identified key locations. This was particularly important to those living in rural areas with lower COVID-19 rates, who had concerns about domestic tourists from Scottish regions with higher infection rates visiting their area.
  • The use of enhanced technology. This included the introduction of online reporting for members of the public for perceived breaches of the COVID-19 regulations as well as the use of video appointments for the public and for community meetings, allowing for safe and accessible face-to-face contact.
  • Increased engagement with more than 250 organisations representing the interests of diverse communities and businesses. This helped improve awareness of the needs and challenges faced by those living with physical, sensory and learning difficulties, when practicing social distancing and using face masks. An event exploring public confidence within ‘seldom heard’ communities will also take place on May 19, co-hosted by Police Scotland, to help further enhance our support to these groups – further information below.
  • Tracking responses received from those living and working in communities with tighter restrictions and outbreaks. Monthly public confidence trackers have been created for each Local Policing Division to support local planning, accountability and scrutiny.

Deputy Chief Constable Will Kerr, Local Policing, said: “Despite the continued challenges to policing during such an extraordinary time, Police Scotland has continued to maintain high levels of public confidence, and I am particularly pleased that such a significant proportion of the population continue to feel safe in the area they live.

“The strong relationships we have with our communities have been absolutely crucial, and providing reassurance to the people we serve during this challenging time has been a key priority.

“The ‘Your Police’ survey is the largest of its kind in the UK to involve the public in a conversation about policing and COVID-19, and I would like to thank the tens of thousands of people who took the time to get involved.

“The results were reviewed on a weekly basis, helping us to respond to emerging issues, and shape our approaches to policing at a national and local level. The survey has been relaunched to allow the public to continue letting us know their views and opinions over the coming months, and I would encourage you to take part.”

In addition, there was an extremely high level of satisfaction recorded among those who were in contact with police during this challenging time. More than 70% of people, who either reported or witnessed a crime, said they were satisfied with their experience when dealing with Police Scotland.

Furthermore, over 80% of respondents were satisfied with how they were treated by call operators and attending officers, and 87% felt that their needs were properly understood.

DCC Kerr added: “I would like to take this opportunity to thank our fellow citizens for the overwhelming support and co-operation policing has experienced during this very challenging year.

“Our officers will continue to respond with good sense, exercising discretion and when necessary, taking enforcement action where required.”

To take part in the Your Police 2021-22 survey, please visit – https://consult.scotland.police.uk/surveys/your-police-2021-2022/

Contact-tracing app: We trust the NHS!

The UK public want the NHS to be the controlling body in Covid-19 contact-tracing app, says new research.

The public have massive trust in the NHS, who should have control and access to data in the Covid-19 contact-tracing app, according to new research by researchers at the University of Birmingham and in WMG at the University of Warwick.

Carsten Maple, Principal Investigator of the NCSC-EPSRC Academic Centre of Excellence in Cyber Security Research at the University of Warwick, who led the research, said: “With all of the possible design choices for a contact-tracing app, many commentators and experts have argued which approach is in the best interests of the public.

“For example, some have argued that centralised apps create privacy invasions that are unacceptable; others have argued that to be effective the apps should be centralised.

“However, as yet, the opinions of the public have not been gathered and so we have undertaken a significant survey to elicit their thoughts. We have examined how important privacy is to them and how willing they are to engage and share information.”

Dr Rebecca McDonald, lecturer in experimental economics from the University of Birmingham said: “The first encouraging results of our study are that only 9.6% of the public always chose to opt out of using the contact tracing apps we described to them.

“We asked people to express a direct preference between controlling the pandemic or preserving privacy, and we found that over half (57.4%) of participants favoured prioritising controlling the pandemic over privacy contrasting with around a fifth (20.1%) favouring  protecting privacy over controlling the pandemic.”

However the most powerful and important result from the survey was the contrasting degrees to which participants trust different agencies or individuals with their data, even when anonymised.

The group least trusted to be given access to this data was other app users but by far the most trusted group or organisation was the NHS.

Professor Carsten Maple in WMG at the University of Warwick said: “It is clear that the NHS enjoyed overwhelming trust in terms of access to personal data collected by such apps, even when anonymised. 

“Surprisingly, respondents’ choices suggest they would be most concerned about the decentralised approach that protects from Government access to information and instead shares information among other app users.

“The results indicate that users want a centralised approach, like the one currently being adopted by NHSX.”

“Our research clearly shows that the public is broadly supportive of the use of a COVID-19 contact tracing app and would download it in significant numbers, providing the app providers listen to their wishes on who should have access to their data.The NHS is by far the most trusted gatekeeper for that data.”

The table below shows in percentage terms how much more willing people are to use an app when their data is shared with different organisations (as in a centralised approach), compared to when it is shared with other app users (as in a decentralised approach).

NHS 70.5%
Researchers 53.4%
National Government 18.9%
Local Government 13.0%

The research highlights that people have a strong desire to understand the way a contact tracing app would work, and many respondents said they would need control over what data is shared about them, and who it is shared with, before they would be willing to download the app.

Since widespread uptake is needed for the app to be effective, addressing these potential barriers has to be at the heart of any large-scale roll out of the contact tracing app. The appetite is there, but the public need transparency in order to trust, download, and use the app.

The research also found that public would also have concerns about linking proximity data to other data sources. (They were particularly concerned about the linkage of their shopping location from credit/debit cards data).

Some also had concerns about practical things like the impact on their phone’s battery life, or the amount of data the app might need to use.