Unsung Heroes: National volunteering hub oversees 7,000 shifts in first year

Thousands of volunteers have been supporting efforts to tackle the COVID-19 pandemic through the National Volunteer Co-ordination (NVC) hub established a year ago.

The NVC hub was established by the Scottish Government and NHS Scotland last February. Run by the British Red Cross, it has so far provided more than 7,000 individual volunteer shifts over that period, totalling more 54,000 volunteering hours.

This has complemented the major contribution of community volunteering organised by third sector interfaces (TSIs), NHS volunteers and others across the country, towards the national COVID response effort over the past two years.

Health Secretary Humza Yousaf met with volunteers in Edinburgh today who have helped carry out a range of roles, including support with  vaccination, community testing and shielding support, as well as shopping, prescription delivery and social contact.

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Mr Yousaf said:  “Volunteers have played an essential role in helping to deal with the impact of the pandemic on communities all over Scotland – in many ways they are the unsung heroes of our collective effort.

“The contribution they make, from providing necessary support for shielders and maintaining vital human contact at the start of the pandemic, to assisting the roll-out of the vaccination campaign and handing out COVID test kits, has been pivotal to our collective response. They typify the incredible spirit we have seen throughout the pandemic from communities across Scotland and the individuals and organisations working within them.

“The creation of the NVC hub has ensured that volunteering support is targeted to areas where it is most needed – and participation levels have been remarkable.

“It has complemented the vital role played by a wide range of local community groups and individuals. We owe all volunteers a huge debt of gratitude for their efforts.”

And NHS volunteers have provided 52,000 volunteering hours to Health Boards across the country the last quarter of last year, alone.

Alan Stevenson, CEO, Volunteer Scotland:  “Volunteers have given enormous support to others throughout this pandemic and in doing so, mitigated some of its worst effects. 

“They’ve provided the response our society needed at that time, from being the first to react – delivering food, prescriptions and social connection – to helping provide successful national testing and vaccination programmes. As Volunteers address the long-lasting impact of COVID-19, largely for the most vulnerable in society, they will need our support and recognition.”

Anyone interested in volunteering or seeking assistance can contact the National Volunteer Co-ordination Hub.

Volunteers supporting vaccination roll-out across Scotland

Thousands of hours contributed to national programme

Health Secretary Humza Yousaf has thanked volunteers who have now contributed more than 25,000 hours to help deliver the national vaccination programme.

Scotland’s NHS Boards have been supported to deliver the programme by the National Volunteer Coordination (NVC) Hub which deploys people to help at vaccination centres.

The NVC hub is operated by the British Red Cross with the support of a network of national and local voluntary sector organisations who identify and deploy suitable volunteers. It provides a central point of contact for NHS Boards and local authorities which they can use in addition to local volunteers to ensure the right resources are in place.

Among the activities the volunteers have helped with are meeting and greeting the members of the public and providing re-assurance, advice and practical assistance for those that want it. 

In addition to helping at vaccination clinics, volunteers have also been involved in supporting the community testing programme, including a team of 90 volunteers delivering testing kits to around 4,000 Glasgow households. 

Health Secretary Humza Yousaf said: “It is fitting that during National Volunteers’ Week we acknowledge the huge contribution made by volunteers to our vaccination roll-out. I want to thank each and every one of them for giving up their time and helping to ensure the successful roll-out of the largest vaccination programme the country has ever seen.

“The hub being coordinated by the British Red Cross helps ensure we have people in the right place at the right time to make everything run as smoothly as possible.

“It is down to the enormous efforts of our vaccination teams around the country that more than two million people in Scotland have now received both doses. I am grateful to them and all those who have taken up their offer of a vaccine.

“The vaccination programme is one of the main ways – along with restrictions and testing – that we are working to beat this virus and so it is crucial that everyone attends for their appointments when they are offered. This is equally important for those receiving appointments for their second dose as these offer longer lasting protection against COVID-19.”

British Red Cross Community Reserve Volunteer David Hardacre said: “I had never volunteered before and signed up through the Scotland Cares site.  I have really enjoyed my time as a volunteer.

“It can be challenging at times hearing how difficult some folk are finding all this with Covid but it surprising what a chat and a friendly smile can do to lift their spirits.  I have helped with a few things, including the vaccination clinics, which is great. You really feel part of the team, the NHS staff are so helpful and calm.  I will continue to help so long as there is a need for me.”

British Red Cross Director, Scotland Marie Hayes said: “The response from the voluntary sector throughout the pandemic has been outstanding.  Thousands of individuals, many of whom have never volunteered before, have turned out to support the NHS and local authorities and, importantly, their communities as we collectively act to beat the Covid virus. 

“The tasks undertaken have been vary varied, some of these include; shopping and prescription collections, a friendly voice on the phone, marshalling at vaccination clinics, test kit distribution and collection etc. It has been quite remarkable to see so many come forward to help in whatever way they can. 

“The endeavours of the volunteers over the past months has without doubt helped reach those most in need during this pandemic and I have no doubt these act of human kindness, great or small, will continue until we finally see an end to the current situation.”

Information on volunteering