Tag: internet

Internet upgrades go live across Edinburgh and the Lothians

Over 4,000 households and businesses across Edinburgh and the Lothians can now get connected to the UK’s most reliable broadband through the Scottish Government’s Reaching 100% programme.

The £600m R100 rollout has reached more than 57,000 of Scotland’s hardest to connect properties, with people in places like Cockenzie, Dechmont, Fairmilehead, Gifford, Kirknewton and Loanhead among those gaining access to full fibre internet connections2.

Delivery partner Openreach today confirmed more hard-to-reach properties in Auchengray, Bo’ness, Kirkliston, Mid Calder are Philpstoun are next in line for upgrades, as work continues on the ground this summer.

Full fibre broadband is more than 30 times faster than the Scottish Government’s original commitment to make superfast services available to homes and businesses with existing connections of less than 30 Megabits per second (Mbps).

People can check if the rollout has reached their address yet and register for progress updates at www.openreach.co.uk/r100. Once full fibre is available, people need to arrange for their service to be upgraded through their chosen provider. This R100 video explains the build and order process. 

Scottish Government Employment and Investment Minister Tom Arthur said: “Digital infrastructure is a key enabler of economic growth and an increasingly vital part of our everyday lives.

“It’s why the Scottish Government is committed to ensuring communities across the length and breadth of the country will benefit from full fibre broadband and making record investment of over £600 million in its rollout.

“The R100 programme is a critical part of the upgrade to full fibre technology. As one of the most ambitious and complex digital infrastructure programmes in Europe, it is delivering future-proofed digital connectivity across the country and enabling more homes and businesses – including in our island and rural communities – to access a fast and reliable connection. 

“It’s exciting that thousands more premises are now able to access a full fibre connection, and we’ll continue to work with Openreach to deliver further connections up and down the country.”

Robert Thorburn, Openreach partnership director for Scotland, said: “The R100 build is a monumental effort to upgrade and connect Scotland’s most challenging locations. There’s over a thousand people working on the build, with three million metres of new cable installed so far this year – enough to run up and down the A9 seven times.

“We’re seeing really positive, steady growth in take-up across the country, and our teams are all set to carry out further upgrades, working closely with local authorities across the Lothians.

“We do our best to avoid disruptive operations by reusing existing poles and ducts and deploying engineering innovations instead of digging up roads. But we do want residents to be aware that sometimes civils work or new poles are needed, to include as many local homes and businesses as possible.” 

Full fibre broadband provides more reliable, resilient and future-proof connections; with fewer faults; consistent speeds and enough capacity to meet ever-growing data demands across multiple devices. 

It supports everything people do online at home, including streaming movies, TV and sport as well as online gaming, with a lot less buffering and slowdown at busier times.

For businesses, a full fibre connection can help with productivity, efficiency and security and support everyday operations like video calls, staff training, online banking and interactions with customers. 

Research from the Centre for Economics and Business Research (Cebr) last year predicted that full fibre across Scotland could add £4.5 billion to the nation’s economy by 2030.  

The R100 programme has recently brought, or is currently bringing, full fibre broadband to selected households and properties in the four Lothian council areas as follows:  

Local AuthorityExchange AreaR100 build status
City of EdinburghMayburyRecent build
City of EdinburghPentland (Kirknewton)Recent build
City of EdinburghKirklistonRecent build and work ongoing 
East LothianCockenzieRecent build
East LothianGiffordRecent build
MidlothianPenicuikRecent build
MidlothianDalkeithRecent build
MidlothianLoanheadRecent build
MidlothianFairmileheadRecent build
MidlothianTempleRecent build
West LothianDechmontRecent build
West LothianAuchengrayRecent build and work ongoing 
West LothianBo’nessRecent build and work ongoing 
West LothianMid CalderRecent build and work ongoing 
West LothianPhilpstounRecent build and work ongoing 

Keep your child safe online during the summer holidays

During the summer holidays, children will inevitably have more access to screen time, especially in the form of the internet. Internet safety has become an increasingly worrying problem amongst parents.

Internet expert Allison Troutner from VPNOverview.com has listed the best ways to keep your child safe online:

1. Consider a family ‘tech agreement’

One way to set ground rules with your child is to create a Family Tech Agreement. A family tech agreement answers as many questions as possible about internet and device use so boundaries are clear to all family members. It’s a good way for the whole family to talk about safe and responsible online behaviours.

To create a family agreement, discuss topics like:

  • What apps, games, or sites does the family use most?
  • What rules do we want to include in our agreement?
  • How long should we spend on our devices?
  • What information is safe to share (or not)?
  • What do we do if we see something inappropriate?
  • What email address do we use to sign up for accounts?
  • Do we know how to use in-app safety features like blocking and reporting?
  • Who can we talk to if we feel uncomfortable with something online?
  • Who is safe to talk to?
  • What happens when someone breaks the agreement?
  • When might parents be forced to break the agreement for safety?

This is a starting point: your family may discuss more topics on internet safety for kids depending on the ages of your child or teens and what devices you use.

2. Report any harmful content that you see

Flag or report all harmful content or contact you or your child experiences using social media apps using in-app reporting features. For cybercrimes, cyberbullying, or harmful content, use in-app features like Twitter’s safe mode to report it. Most social media companies have their own safety and privacy policies and will investigate and block content or users. Apps geared towards kids, like Facebook Messenger Kids, have clear guidelines and safety features so that users can block content or contacts and have a safer experience in the app.

3. Balance safety with independence

Technical controls can be a useful way to protect your children online but they can’t solve all your problems. Children need a certain amount of freedom and privacy to develop healthily. They need their own free space to learn by trial and error what works and what doesn’t. So keep balancing, it’s part of it. Having open and honest conversations with your children can be the best way to balance this safety.

4. Keep the computer in a common space

If possible, keep computers and devices in a common space so you can keep an eye on activity. It prevents children from doing things that might be risky. Also, if harmful or inappropriate content appears through messages, you can address it with your child straight away.

5. Password-protect all accounts and devices

From phones to computers to apps, put a password on it. That way, no one without the password can access you or your child’s device. Keep track of passwords by using a password manager.

6. Update your operating systems regularly

All of your devices from mobile phones or tablets to computers and smartwatches receive important updates in response to security issues on a regular basis. Be sure to install them regularly so you have the most up-to-date security fixes and remain safe online. Our recommendation is to set updates to install automatically so your device is less vulnerable to known attacks. Usually, you can find this feature in Settings, then select Automatic Updates, but it varies between devices.

7. Install security or antivirus software programs and a VPN on your computer

Additionally, cybersecurity or antivirus software programs prevent spyware or viruses that may harm your computer if your child visits a malicious site. Using these programs, parents can also set up regular virus checks and deep system scans to make sure there is no harmful activity happening under your nose.

A VPN hides users’ internet activity from snoops and spoofs your location. This protects your kids by making sure hackers or predators can’t detect their actual location. You can install a VPN on your router so that the location is spoofed on all connected devices. 

8. Set parental controls

It may seem obvious, but parental controls are crucial to your child’s safety online. Parent controls are built-in features included on devices and apps. With these features, parents customise their child’s online experience. What parental controls are available on each device or app varies, but in general, they limit screen time, restrict content, and enhance user privacy.

Features of parental controls:

  • Limit screen time.
  • Turn off in-app purchasing.
  • Prevent inappropriate or mature content.
  • Limit website access.
  • Play, message, or send/receive content with approved contacts only.
  • Monitor device location through GPS.

Take time to look at what parental controls are available on your child’s commonly used apps. Then, set them to reflect the type of experience you think is best for your child or teen’s online safety.

What can happen in one internet minute?

   

  • Every minute 167 million videos are watched by TikTok users  
  • On YouTube 694,000 hours are streamed each minute, which equates to roughly a month in real-time  
  • On Amazon $283,000 are spent by customers every minute  

What can happen in an internet minute? Millions of videos, messages, emails, and texts are uploaded and viewed, and the content consumed adds up to hundreds of thousands of hours in real-time.  

Every minute 167 million videos are watched by TikTok users, recent research by advertising specialists N.Rich reveals.  

In the study, Statista data was analysed to calculate the public’s engagement with the most popular corners of the internet.  

Facebook receives 44 million views each minute via Facebook Live. While on iMessage 12 million messages are sent on the Apple service in the same timeframe.  

Each internet minute, 5.7 million searches take place on Google. While on Snapchat 2 million messages are sent via the app in that period of time.  

Each minute, 694,000 hours are streamed on YouTube, which equates to roughly a month in real-time. 

Newbie app Discord is responsible for 668,000 messages being sent every minute.  

On Twitter, 575,000 tweets are posted during the same timeframe.  

Video streaming site Netflix is also popular, with 452,000 hours watched each minute on the website. 

Amazon lives up to its powerhouse reputation, with $283,000 spent on the e-commerce site each minute. That’s almost $7 million spent within 24 hours. 

Commenting on the study, a spokesperson for N.Rich said, “With a vast number of people online and advertisers vying for the attention of potential customers, it’s vital that you speak to customers in a way that they hear you and feel heard too.

“You wouldn’t speak to your best friend the same way as your grandmother. That’s why you need to adjust your message for each platform and find the right customers where they are – be it on TikTok, Facebook, or elsewhere. ”  

One internet minute 

Platform  Amount per minute 
TikTok 167 million videos watched by users  
Facebook Live 44 million views received 
iMessage (via Apple) 12 million messages sent 
Google 5.7 million searches 
Snapchat 2 million messages sent 
YouTube 694,000 hours streamed  
Discord 668, 000 messages sent 
Twitter 575, 000 tweets posted 
Netflix 452, 000 hours watched 
Amazon $283,000 spent  

The study was conducted by  N.Rich, which offers a rich array of intent data and ad inventory that enable marketers to drive awareness and lead generation effectively.   

Occupy the Internet: 200 media experts publish wake up call

Demand for Public Service Internet

“The Internet and the media landscape are broken. The dominant commercial Internet platforms endanger democracy. Despite all the great opportunities the Internet has offered to society and individuals, the digital giants have acquired unparalleled economic, political and cultural power.

“As currently organised, the Internet separates and divides instead of creating common spaces for negotiating difference and disagreement” (The Public Service Media and Public Service Internet Manifesto).

An international group of media experts has created a media and Internet manifesto. Released yesterday, the “Public Service Media and Public Service Internet Manifesto” demands the safeguarding of the existence, independence, and funding of Public Service Media such as the BBC as well as the creation of a Public Service Internet.

Prof Christian Fuchs, who is the Director of the Communication and Media Research Institute at the University of Westminster and co-initiated the Manifesto, commented: “Democracy requires Public Service Media and a Public Service Internet.

“The digital giants such as Facebook, YouTube/Google, Netflix, and Amazon dominate the Internet. The results have been monopolies, dataveillance, algorithmic politics, digital populism, the Internet as huge shopping mall, filter bubbles, fake news, post-truth culture, and a lack of debate.

“Our Manifesto demands the creation of a Public Service Internet so that Public Service Media are enabled and properly resourced to be able to provide online platforms that have a not-for-profit imperative and the digital remit to advance information, news, debate, democracy, education, entertainment, participation, and creativity with the help of the Internet”.

The Manifesto was created by a group of international media experts who engaged over several months in an online discussion and collaboration process utilising the ecomitee.com platform.

The Manifesto initiative is part of the research network InnoPSM: Innovation in Public Service Media Policies that was funded by the UK Arts and Humanities Council and is led by Dr Alessandro D’Arma from the University of Westminster and Dr Minna Horowitz from the University of Helsinki.

Dr Klaus Unterberger, who is Head of the Austrian Broadcasting Corporation’s Public Value Department and the Manifesto’s co-initiator, said: “Public communication is more than business. It is a public purpose. The global pandemic, accelerating climate change and increasing social inequalities have demonstrated the urgency of accountable and reliable news beyond fake news and polarization.

“We need a new Internet that provides a public sphere for citizens, not just for consumers. The existing infrastructure of Public Service Media must play a vital role in creating an alternative to the dominance of data companies. There are new opportunities for strengthening the public sphere and democracy. This is why we call for action”.

In the following months, the Manifesto will go global and ask supporters to sign it.

There will be several activities and events addressing media and communications policy makers, Public Service Media, civil society, and the public in order to create a broad coalition for the creation of a Public Service Internet.

The Public Service Media and Public Service Internet Manifesto:

http://bit.ly/psmmanifesto


The Manifesto can be signed here:

http://bit.ly/signPSManifesto

Millions with old routers at risk of being hacked in their homes

Millions of internet users could be at risk of hacking attacks due to using outdated routers from their broadband providers that have security flaws, a Which? investigation has found. 

Households across the country are using their home broadband more than ever, to work, educate their children or keep in touch with loved ones.

But many are unaware that old equipment provided by internet service providers (ISPs), including EE, Sky, TalkTalk, Virgin Media and Vodafone, could be putting them at risk of hackers spying on what they are browsing online or even directing them to malicious websites used by scammers.

Which? investigated 13 old router models and found more than two-thirds – nine of them – had flaws that would likely see them fail to meet requirements proposed in upcoming government laws to tackle the security of connected devices.

The legislation is not yet in force and so the ISPs aren’t currently breaking any laws or regulations.

The consumer champion’s lab testing identified a range of issues with the routers. These security risks could potentially affect around 7.5 million people, based on the number of respondents who said they were using these router models in Which?’s nationally representative survey.

Around six million people within this group of users could be using a router that has not been updated since 2018 or earlier. This means the devices have not been receiving security updates which are crucial for defending them against cyber criminals.

The problems uncovered by Which?’s lab tests on the old router models that failed were:

  • Weak default passwords, which in certain circumstances could allow a cyber criminal to hack the router and access it from anywhere;
  • a lack of firmware updates, which are vital for both security and performance;
  • a local network vulnerability issue with the EE Brightbox 2. This could give a hacker full control of the device, and for example allow them to add malware or spyware, although they would have to be on the network already to attack.

The survey also suggested that 2.4 million users haven’t had a router upgrade in the last five years.

Which? is concerned that many customers are being left using old kit, often with no guarantee of an upgrade, and is encouraging consumers in this position to talk to their broadband provider about getting an upgrade.

In contrast to the other ISPs, the old BT and Plusnet routers that Which? tested all passed the security tests – researchers didn’t find password issues, a lack of firmware updates or a local network vulnerability with these devices.

When Which? contacted the ISPs with its findings, most of them said that they monitor for security threats and provide updates if needed.

BT Group told Which? that older routers still receive security patches if problems are found – although Which? did find an unfixed vulnerability on the EE (part of the BT Group) Brightbox 2 router.

Aside from Virgin Media, none of the ISPs Which? contacted gave a clear indication of the number of customers using their old routers. Virgin said that it did not recognise or accept the findings of the Which? research and that nine in 10 of its customers are using the latest Hub 3 or Hub 4 routers.

However Which? notes that Virgin was counting just paying account holders, whereas Which?’s survey was of anyone using routers within a household.

Which? believes that ISPs should be more upfront about how long routers will receive firmware and security updates – one of the requirements of proposed government laws to tackle unsecure devices – and encourage people to upgrade devices that are at risk.

As part of its proposed legislation to tackle unsecure devices, Which? is also calling for the government to ban default passwords and also prevent manufacturers from allowing consumers to set weak passwords that may be easily guessable and hackable.

The consumer champion also believes broadband providers should be ready to respond when security researchers warn them about possible issues – and should make it easy for researchers to contact them. Only Sky, Virgin Media and Vodafone appeared to have dedicated web pages for this.

Consumers with routers that are five years old or more should ask their provider if the device is still supported with security updates and if it is not they should ask for an upgrade.

Kate Bevan, Which? Computing editor, said: “Given our increased reliance on our internet connections during the pandemic, it is worrying that so many people are still using out-of-date routers that could be exploited by criminals.

“Internet service providers should be much clearer about how many customers are using outdated routers and encourage people to upgrade devices that pose security risks.

“Proposed new government laws to tackle devices with poor security can’t come soon enough – and must be backed by strong enforcement.”

UK’s internet use surges to record levels

Adults in the UK are now spending more than a quarter of their waking day online with services such as TikTok and Zoom seeing unprecedented growth, according to Ofcom’s latest study into the nation’s online lives.

Ofcom’s annual Online Nation report shows that in April 2020, during the height of the coronavirus lockdown, UK adults spent a daily average of four hours and two minutes online. This is up from just under three and a half hours in September last year.

With people looking for new ways to keep connected, informed, entertained and fit during the pandemic, video-sharing and video-calling services are surging in popularity.

TikTok, which allows users to create and share short dance, lip-sync, comedy and talent videos, reached 12.9 million UK adult visitors in April, up from just 5.4 million in January. Twitch, the popular live streaming platform for video gamers, saw visitors increase from 2.3 million to 4.2 million adults.

The proportion of people making video calls has also doubled during lockdown, with more than seven in 10 doing so at least weekly. Houseparty, the app which combines group video-calls with games and quizzes, grew from 175,000 adult visitors in January to 4 million in April. But the biggest growth was seen by Zoom, the virtual meeting platform, which grew from 659,000 users to reach 13 million users over the same period – a rise of almost 2,000%.

A nation of content creators

Sites and apps such as YouTube, Snapchat, Instagram and TikTok, which allow people to create, upload and share videos online, have never been so popular.

Our report reveals that nine in 10 adults, and almost all older children aged 8-15, with access to the internet used at least one of these in the last year, with many doing so several times a day. One third (32%) of online adults now spend more time viewing video-sharing services than broadcast television.

And we’re not only watching but creating and broadcasting our own content too. Two in five adults (40%) and 59% of older children who use video-sharing sites and apps now create and upload their own videos, driving an explosion in short-form, user-generated content.

Vlogging is also a money-making enterprise, with 17% of adults who create and upload videos receiving revenue or gifts in return. With some vloggers going on to achieve global celebrity status, the proportion of children under 13 who aspire to become a ‘YouTuber’ had increased by 19% by the end of 2019 compared to 2018. Boys in particular are more likely to consider it as a career.

A graph showing how many users of video-sharing services upload videos.

How the pandemic is changing communications

Our study shows that, before the pandemic, many people were moving away from more established forms of communication – particularly landline calls and SMS text messages – and adopting newer methods.

A graph showing that adult internet users are as likely to send a message by WhatsApp and they are to send an SMS.

In the 12 months to February 2020, more people were sending daily text messages using online messaging platforms (52%), such as WhatsApp and Facebook Messenger, than using SMS (41%) or email (26%). Daily use of online voice calls (31%) was only slightly lower than mobile calls (38%).

The pandemic appears to have sped up the adoption of online services to keep in touch. More than seven in 10 people in the UK are now making video calls at least weekly, up from 35% pre-lockdown. This trend is particularly noticeable among older internet users; the proportion of online adults aged 65+ who make a least one video-call each week increased from 22% in February 2020 to 61% by May 2020.

Confident but cautious

For many adults and children, watching or creating content on video-sharing sites or apps is a positive experience. But 87% of adults – and 79% of 8 to 15 year olds – have concerns around children using these platforms. Bullying or trolling, harmful or age-inappropriate content and receiving private messages from strangers are among the top concerns.

Adults’ trust in sites to remove illegal, offensive and harmful material has grown by seven percentage points since last year, to 54%. Nevertheless, most adults (57%) continue to support greater regulation of video-sharing platforms (64% in 2019).

Ofcom is preparing to take on new duties for the regulation of UK-based video-sharing platforms. This summer, we will be publishing a call for evidence to inform our guidance on how platforms should protect users from harmful content.

Yih-Choung Teh, Ofcom’s Director of Strategy and Research, said: “Lockdown may leave a lasting digital legacy. The coronavirus has radically changed the way we live, work and communicate online, with millions of people using online video services for the first time.

“As the way we communicate evolves and people broaden their online horizons, our role is to help ensure that people have a positive experience, and that they’re safe and protected.”

Connecting Scotland initiative to get vulnerable people online

A new £5 million programme is to offer an internet connection, training and support, and a laptop or tablet to vulnerable people who are not already online during the response to coronavirus (COVID-19).

The Connecting Scotland programme will connect 9,000 more people who are considered at clinically high risk themselves so they can access services and support and connect with friends and family during the pandemic.

Those who take part in the programme will be paired with a ‘digital champion’ to support them for six months while they get connected and find the information they need.

Communities Secretary Aileen Campbell said: “Access to the internet is a real lifeline during these difficult times, so we want to support people to get online and stay connected through this project.

“The advice is clear that we need to stay at home, but for those shielding and in a high risk group, and not online, we know this is difficult and can increase isolation and loneliness at a time they already feel vulnerable and might be missing other support.

“The internet helps us to keep in touch with friends and family and is an important way to find information on support services during this challenging time. This £5 million investment will bring 9,000 more people online over the coming months, and help people best manage the impact that coronavirus is having on their lives.”

Local authorities and the third sector will lead on identifying people to receive devices, distributing them and providing training and support.

SCVO Chief Executive Anna Fowlie said: “For most of us, technology has played a crucial role in keeping us connected to friends and family, informed and entertained, and able to continue with learning and work.

“However, there are people that can’t access the benefits of being online because of the affordability of kit and connectivity, or the confidence and skills to be able to use technology effectively. This additional investment will go a long way towards reducing that digital divide and ensuring everyone can benefit from being online.”

Councillor Gail Macgregor, COSLA’s Resources Spokesperson said: “Ensuring that our communities are connected is essential to our response to tackling coronavirus, and COSLA welcomes the positive role that this programme will have in getting people online in the coming weeks and months.”

“Local Government has been at the forefront of efforts to tackle digital exclusion and is ideally placed to understand the significant challenges that it presents, particularly to the most vulnerable. That is why we are working closely with Scottish Government and third sector partners to deliver on this programme.”

Briggs: New measures to keep us connected

A range of new measures have come into force to help the country to stay digitally connected during the coronavirus. 

Ofcom, the regulatory authority for telecommunications, has announced new commitments to help broadband consumers during this difficult time.

These include: 

  • Working with customers who are finding it difficult to pay their bill to ensure they are treated fairly and supported appropriately.
  • Removing all data allowance caps on all current fixed broadband services.
  • Ensuring that vulnerable customers receive alternative methods of communication if priority repairs to fix landlines and broadband cannot be carried out.
  • Offering new generous mobile and landline packages to ensure people are connected such as free calls or data boosts.

These commitments, effective immediately, will be delivered by the major internet service and mobile providers, namely BT/EE, Openreach, Virgin Media, Sky, TalkTalk, O2, Vodafone, Three, Hyperoptic, Gigaclear, and KCOM.

 Universal Service Obligation 

From the 20th March, households also now have a legal right to request a decent, affordable broadband connection from BT under the new Universal Service Obligation (USO). 

Lothian residents can check if they are eligible for an upgrade at www.bt.com/uso or by calling BT direct on 0800 783 0223.

Those eligible may be able to use a 4G Hub or will have work done up to £3,400 free of charge to install a fixed line connection. 

Lothian MSP, Miles Briggs, said: “During the Coronavirus lockdown, being connected to the rest of the world is more important than ever, for working from home and staying connected with friends and family.

 “These measures by Ofcom will ensure that people can remain connected during this pandemic. A number of household in Edinburgh and the Lothian’s will be finding it financially hard at the moment and companies have a responsibility to treat their customers fairly.”

Two in three Scots more reliant on their broadband than ever before

  • 64% of people in the Scotland are more dependent on their broadband and internet connection than ever before, as a result of the Covid-19 isolation. 
  • Half (51%) of Scots are using the internet to keep in touch with loved ones, to entertain themselves (58%), and to keep up with the ever-changing news (62%). 
  • Biggest broadband frustrations for the millions of people now working from home include inconsistent connection (8%), slower downloads (14%), and the internet cutting out for no reason at all (12%) 

Banished Brits are more dependent on their internet and broadband provider than ever before. In Scotland, 58% are increasing their internet use due to the restrictions of Covid-19, a new study reveals. 

As of Monday 23rd March 2020, UK residents were put under strict guidelines to stay at home.

The study, from leading price comparison website, Moneyexpert.com, found that 35% of people in Scotland are using the internet for different means because of Covid-19,  and that more than a quarter (27%) are finding it a lot more challenging to use the internet for things such as video calls or shopping for food online.

However, a huge 90% of people in the Scotland are using the internet in ways they never have before. While 62% are using the internet to keep up with the news and Government changes, 58% are relying on strong connection to keep themselves entertained, and to keep in touch with loved ones (51%).

15% are checking in on the elderly or an ‘at risk’ friend or family member, and some are even holding out hope for a summer holiday abroad by planning their next getaway!

With millions of Brits now working from home, the reliance on a strong connection is more necessary than ever. 

However, for many, the change from professional office to home office isn’t quite as smooth and simple as hoped for. Almost one in ten (8%) people in Scotland say the speed of their connection is completely inconsistent, and for some (12%) the internet is cutting out for no reason at all.

Virtual video meetings are causing Brits to look completely unprofessional, with a third of those in the Scotland (33%) missing meetings due to poor internet connection – on average, people have missed around four meetings since the pandemic began.

Unfortunately, broadband problems are not a new discovery in isolation.

More than two thirds (71%) of Scots have considered changing their broadband and consider cost as a factor they’d think about heavily (89%) when preparing to switch. Almost half (44%) would like expert advice when doing so.

Jason Smith, CEO of Moneyexpert.com, said: “With a significant proportion of the UK now working in a new way from home, many are coming up against new problems with their broadband and internet connection.

“45% of Brits are finding it difficult to connect to video meetings when more than one person in the house is using the internet, so consider creating a shared calendar to schedule meetings, and keep one room in the house free for those important calls.

“With weeks and months of uncertainty ahead, optimising our home spaces to be entirely fit for our changed needs will help us reduce stress and keep our sanity. A suitable broadband connection with a minimum guaranteed speed is a key part of that.”

Yesterday, broadband providers joined together to announce new measures to keep vulnerable broadband customers connected.

Natalie Hitchins, Head of Home Products and Services at Which?, said: “It is positive to see the industry working together to ensure vulnerable customers can stay connected during these unprecedented times, when more people than ever will be relying on a good broadband connection.

“Customer support is also vital to keep people connected, and a good provider will not only deliver decent connection but also good value for money and customer service when needed. Anyone with concerns on paying their bills should contact their provider immediately.”

Go to www.moneyexpert.com/broadband/ to view some of the best broadband deals available right now.