Almost 65,000 customers use HMRC app to pay their Self Assessment bill

Almost 65,000 customers have paid their Self Assessment bills, totalling nearly £67 million, via the HMRC app since April 2022, HM Revenue and Customs (HMRC) has revealed.  

In December 2022, 14,170 customers paid via the app – the highest number of app payments in one month since the facility was launched in February 2022.  

The Self Assessment deadline for the 2021 to 2022 tax year is 31 January and HMRC is urging customers not to delay completing their tax return and paying any tax owed. For customers who need some extra help with their tax return, there are a wide range of resources available to help them complete it, including guidance online, webinars and YouTube videos. 

Customers are encouraged to check online for help before calling HMRC during what is the busiest time of the year. The HMRC app is a quick, free and secure way to view their National Insurance number, Unique Taxpayer Reference or make a payment. It only takes around 60 seconds to pay via the app. 

Customers who are unable to pay what they owe in full, may be able to set up a payment plan, allowing them to spread the cost into manageable monthly instalments. Since April 2022, 45,600 Self Assessment customers have set up a Time to Pay arrangement. In December, around 10,500 customers set up a plan, totalling more than £36 million in tax.  

Myrtle Lloyd, HMRC’s Director General for Customer Services, said: “We want to help Self Assessment customers meet their obligations and HMRC offers a range of options to help customers pay their tax return bill.

“To choose the option that suits them, customers can search ‘pay my Self Assessment’ on GOV.UK to find out more.” 

A full range of payment options is listed on GOV.UK.  

For customers who pay their current estimated tax bill via Payment on Account, the first instalment for the 2022 to 2023 tax year is due on 31 January. 

Anyone who files their tax return or pays any tax owed after 31 January may face a penalty. 

HMRC will treat those with genuine excuses leniently, as it focuses on those who persistently fail to complete their tax returns and deliberate tax evaders. Customers who provide HMRC with a reasonable excuse before the 31 January deadline can avoid a penalty after this date. The penalties for filing a tax return late are: 

  • an initial £100 fixed penalty, which applies even if there is no tax to pay, or if the tax due is paid on time 
  • after 3 months, additional daily penalties of £10 per day, up to a maximum of £900 
  • after 6 months, a further penalty of 5% of the tax due or £300, whichever is greater 
  • after 12 months, another 5% or £300 charge, whichever is greater 

There are also additional penalties for paying late of 5% of the tax unpaid at 30 days, 6 months and 12 months. Customers need to be aware of the risk of falling victim to scams. Check HMRC scams advice on GOV.UK

Illegal tobacco factory smashed

One of Scotland’s biggest ever illegal tobacco factories has been dismantled after a raid in West Lothian. 

The state-of-the-art factory, capable of evading millions of pounds of duty per year, was uncovered in an operation by HM Revenue and Customs (HMRC) and Police Scotland. 

The sophisticated set up included expensive machinery and insulation to hide noise and smells. 

Four tonnes of tobacco was recovered, worth an estimated £1 million in unpaid duty. Suspected counterfeit tobacco pouches were also found and seized. 

Joe Hendry, Assistant Director, Fraud Investigation Service, HMRC, said: “This was one of the largest and most sophisticated tobacco factories we have ever uncovered in Scotland.

“We will continue to work with our law enforcement partners to target anyone we suspect as being involved in the illicit tobacco trade. 

“The illicit tobacco trade steals money from our vital public services, undercuts legitimate businesses and can fund other crimes that harm our communities.

“We encourage anyone with information about the illegal sale of tobacco or alcohol to report it to HMRC online.”  

Detective Sergeant John Irvine, Police Scotland, said: “We will continue to work closely with our partners to disrupt, detect and deter anyone involved in the illicit trade of illegal or counterfeit cigarettes and tobacco.

“We know that due to perceived higher profit margins, criminals can turn to the illicit trade in tobacco, which in turn can lead to other forms of criminality.   

“If you have any information or concerns about illegal or counterfeit cigarettes or tobacco within the local community, please get in touch with HMRC or Police Scotland. Alternatively calls can be made to Crimestoppers on 0800 555 111 where anonymity can be maintained.”

Five people have been arrested and charged. Investigations are ongoing.

From pensioners to teenagers, HMRC reveals who files a tax return

HMRC has revealed that more pensioners filed a tax return for the 2020 to 2021 tax year compared to young people.

Overall, those aged 65 and over accounted for 16% of individuals who submitted a tax return, whereas 16 to 24 year olds made up 2.7% of total filers.

The new data is part of analysis by HMRC into the demographic data of the Self Assessment population.

The findings also show:

  • people aged 45 to 54 were the largest group of filers, accounting for 24% of all tax returns submitted
  • more than 294,000 16 to 24 year olds filed a return, making up 2.7% of total filers
  • 62% of those who submitted a return last year were men, compared to 38% who were women

The data also showed that almost 146,000 people submitted their tax return at the earliest opportunity between 6 and 11 April 2021.

More than 12 million people are expected to file a Self Assessment tax return for the 2021 to 2022 tax year. Anyone yet to submit theirs has until 31 January to complete it, pay any tax owed or set up a payment plan, or risk having to pay a penalty.

Myrtle Lloyd, HMRC’s Director General for Customer Services, said: “Time is running out for anyone who has yet to start their tax return – there is a wide range of guidance and webinars available online for those who need a helping hand. Just search ‘Self Assessment’ on GOV.UK to make a start.

Payments are also due on 31 January and customers still have time to decide which payment option is best for them. For customers who are due a refund, they should include their bank account details in their tax return so that if HMRC needs to repay them, it can be done quickly and securely.

Customers can now use the free and secure HMRC app to make Self Assessment payments, as well as accessing information which they need to complete their tax return, including their Unique Taxpayer Reference (UTR), National Insurance number and employment history.

Those who are unable to pay their tax bill in full can access support and advice on GOV.UK. HMRC may be able to help by arranging an affordable payment plan, known as Time to Pay. Customers should try to do this online; go to GOV.UK for more information. Alternatively, they can contact the helpline.

HMRC has a wide range of resources to help customers complete their tax return, including guidance, webinars and YouTube videos.

Customers need to be aware of the risk of scams as criminals use Self Assessment as an opportunity to commit fraud. Customers should check HMRC’s scams advice on GOV.UK.

Greater control for taxpayers using repayment agents

HM Revenue and Customs (HMRC) is changing the way taxpayers who use a repayment agent can receive overpaid tax to protect them and raise standards among repayment agents.

HMRC will introduce legislation to change the way repayment agents are paid for their services and better protect customers from the unscrupulous tactics used by some operators. This means stopping the use of legally binding ‘assignments’ as part of claiming an Income Tax repayment, which could only be cancelled if the agent and taxpayer both agreed to do so. This can be challenging for customers who become dissatisfied with their agent, or who simply wish to take over managing their own claim.

Under new arrangements, if a taxpayer chooses to use a repayment agent to reclaim overpaid tax and wants it sent to the agent, they will need to make a nomination, which they can cancel at any time. The new process will make it easier for taxpayers to stay in control of their repayments.

Angela MacDonald, HMRC’s Deputy Chief Executive and Second Permanent Secretary, said: “Taxpayers deserve better – we want to make sure they are better protected before choosing to enter into an agreement with a repayment agent. HMRC’s updated standards for agents will level the playing field and provide the benchmark we expect all repayment agents to meet.”

The changes follow HMRC’s consultation last summer on ‘Raising standards in tax advice: Protecting customers claiming tax repayments’. Responses to the consultation highlighted the need to improve agent transparency and standards with the overall aim of better protection for taxpayers.

As a result, HMRC is today also setting out the following measures:

  • updated standards for agents – applicable to all tax agents and include greater transparency requirements
  • a new HMRC registration process for repayment agents – to make the agent sector more transparent so customers better understand what they are signing up to

Victoria Atkins, Financial Secretary to the Treasury, said: “For too long taxpayers have been left in the dark as a result of misleading and opaque agreements with repayment agents.

“These new measures will ensure those who are entitled to claim a tax repayment or relief can do so freely and easily – whether they choose to do this themselves or by using an agent.

“This Government is making it easier to navigate the system for all taxpayers using an agent to claim money that’s owed to them.”

Victoria Todd, Head of the Low Incomes Tax Reform Group, said: “We welcome these additional steps, which show HMRC recognises the important role they play in consumer protection.

“Refund companies have a legitimate role in the tax system, but the practices of some of these companies in recent years have been unacceptable. The proposed changes will hopefully address problems around the use of assignments, increase transparency for taxpayers and set clearer standards for these companies’ behaviour. 

“Alongside this, it is important that more effort goes into raising awareness of refunds and ensuring it is as simple as possible for taxpayers to access them. We look forward to working with HMRC on the detail of the proposals.”

These changes form part of the government’s commitment to tackle problems in the repayment agent market, which is currently an unregulated sector.

Responses to HMRC’s recent consultation overwhelmingly supported the need for improving standards in the repayment agent sector.

The updated HMRC standard for agents includes:

  • greater evidence of customer consent. This aims to ensure that taxpayers better understand the agreement they’re entering into
  • stricter transparency rules, including introducing a 14-day ‘cooling off’ period for customers after entering into an arrangement with an agent, and an obligation on agents to ensure all communications and advertising material are fair, clear, accurate and do not mislead or conceal material facts

Further details on the approach to registration for repayment agents will be set out in due course.

If taxpayers think they are owed a tax rebate, they can claim directly from HMRC via the free and secure service on GOV.UK and will receive 100% of the money owed.

It’s a cracker! 3,275 file tax returns on Christmas Day

As millions of people enjoyed Christmas festivities this year, for 3,275 people Christmas Day was the perfect time to file their Self Assessment tax return, HM Revenue and Customs (HMRC) has revealed. 

A total of 22,060 customers went online to submit their form for the 2021 to 2022 tax year between 24 and 26 December, and 141 opted to file between 23:00 and 23:59 on Christmas eve, meaning they could enjoy celebrations knowing their tax return was complete.

The breakdown of figures for those who opted to file during the festive period are:

  • Christmas Eve: 8,474 tax returns were filed. The peak time for filing was between 11:00 and 11:59, when 888 returns were received. 
  • Christmas Day: 3,275 tax returns were filed. The peak time for filing was between 12:00 and 12:59, when 319 returns were received. 
  • Boxing Day: 10,311 tax returns were filed. The peak time for filing was between 12:00 and 12:59, when 953 returns were received. 

The deadline to file and pay any tax owed for the 2021 to 2022 tax year is 31 January 2023, and HMRC is urging customers to submit their tax return on time or they may face a penalty.

Myrtle Lloyd, HMRC’s Director General for Customer Services, said: “We are grateful to those customers who have already filed their tax returns. For anyone who is yet to make a start, help is available on GOV.UK, just search ‘Self Assessment’ to find out more.”

Once customers complete their tax return, if they owe tax, they can find out about the different ways to pay including via the HMRC app at GOV.UK.

Those who are unable to pay their tax bill in full can access support and advice on GOV.UK. HMRC may be able to help by arranging an affordable payment plan, known as Time to Pay. Customers should try to do this online; go to GOV.UK for more information. Alternatively, they can contact the helpline. 

HMRC has a wide range of resources to help customers complete their tax return, including guidance, webinars and YouTube videos.

People need to be aware of the risk of falling victim to scams and must never share their login details which can be used to make fraudulent claims. Check HMRC scams advice on GOV.UK.

Find out more about Self Assessment.

Government announces phased mandation of Making Tax Digital for Income Tax

Self-employed individuals and landlords will have more time to prepare for Making Tax Digital (MTD) for Income Tax Self Assessment (ITSA), following announcement by the UK Government yesterday.  

Understanding that self-employed individuals and landlords are currently facing a challenging economic environment, and the transition to MTD for ITSA represents a significant change to taxpayers and HMRC for how self-employment and property income is reported, the government is giving a longer period to prepare for MTD. The mandatory use of software is therefore being phased in from April 2026, rather than April 2024.  

From April 2026, self-employed individuals and landlords with an income of more than £50,000 will be required to keep digital records and provide quarterly updates on their income and expenditure to HMRC through MTD-compatible software. Those with an income of between £30,000 and £50,000 will need to do this from April 2027. Most customers will be able to join voluntarily beforehand meaning they can eliminate common errors and save time managing their tax affairs.

The government has also announced a review into the needs of smaller businesses, and particularly those under the £30,000 income threshold. The review will consider how MTD for ITSA can be shaped to meet the needs of these smaller businesses and the best way for them to fulfil their Income Tax obligations. It will also inform the approach for any further roll out of MTD for ITSA after April 2027. 

Mandation of MTD for ITSA will not be extended to general partnerships in 2025 as previously announced. The government remains committed to introducing MTD for ITSA to partnerships in line with its vision set out in the Tax Administration Strategy.  

Victoria Atkins, Financial Secretary to the Treasury, said: “It is right to take the time to work together to maximise the benefits of Making Tax Digital for small businesses by implementing the change gradually.

“It is important to ensure this works for everyone: taxpayers, tax agents, software developers, as well as HMRC.

“Smaller businesses in particular should be able to experience the benefits of increased digitalisation of Income Tax in a way which meets their needs. That is why we are also today announcing a review to establish the best way to achieve this.”

Jim Harra, Chief Executive and First Permanent Secretary, HM Revenue and Customs, said: “HMRC remains committed to the delivery of Making Tax Digital as a critical part of our strategy for digitalising and modernising the tax system, but we want to make sure we get this right and deliver it effectively.  

“A phased approach to mandating MTD for Income Tax will allow us to work together with our partners to make sure that our self-employed and landlord customers can make the most of the opportunities this will bring.” 

The announcement relates to MTD for ITSA only. Making Tax Digital for VAT has already been implemented and is demonstrating the benefits to businesses and the tax system of digital ways of working.  

Get your Self Assessment wrapped up in time for Christmas

With Christmas nearly here, HM Revenue and Customs (HMRC) is encouraging Self Assessment customers to put their tax return at the top of their to-do list.

Last year more than 2,800 customers chose to file their tax return on Christmas Day. But those who get their 2021 to 2022 Self Assessment wrapped up before Christmas can tick it off and enjoy the festivities. 

Self Assessment customers need to complete their tax return and pay any tax owed by the 31 January 2023 deadline or risk having to pay a penalty. Those who file their return before 30 December may also have the option of paying any tax owed through their PAYE tax code.

Filing early means if customers owe money, they have plenty of time to explore which of the payment options available is best for them by visiting GOV.UK. Customers should include their bank account details so that if HMRC needs to repay them it can be done quickly and securely.

Myrtle Lloyd, HMRC’s Director General for Customer Services, said: “We are encouraging customers to plan their Self Assessment as they’d plan for Christmas – get organised, complete their to-do list with plenty of time to avoid that last minute rush. Just search ‘self assessment’ on GOV.UK to make a start.”

The easiest and quickest way to complete a tax return is online through a Personal Tax Account where customers can start their return and go back to it as many times as they need before submitting it. 

To make it even simpler, customers can now use the free and secure HMRC app to get their Unique Taxpayer Reference (UTR), make Self Assessment payments and obtain their National Insurance number and employment history . 

HMRC has a wide range of resources to help customers complete their tax return, including guidance, webinars and YouTube videos.

Customers need to be aware of the risk of scams as criminals use Self Assessment as an opportunity to commit fraud. Customers must never share their HMRC login details as criminals use them to steal or make a fraudulent claim. Customers should check HMRC’s scams advice on GOV.UK

Find out more about Self Assessment.

£50 million in Self Assessment payments made via the HMRC app

More than 50,000 customers have used the app to make £50 million in Self Assessment payments since February 2022, HM Revenue and Customs (HMRC) has revealed. 

Customers have been able to pay their Self Assessment tax bill via the free and secure HMRC app since February 2022.

Thousands of people are now choosing to use the app to make Self Assessment payments because it is a quick and easy way to manage any tax they owe. In October, more than 6,700 Self Assessment customers paid almost £5.9 million in tax via the HMRC app, compared to around 2,500 customers in February 2022, who paid £1.8 million.

The deadline for customers to complete their tax return for the 2021 to 2022 tax year and pay any tax owed is 31 January 2023.

Myrtle Lloyd, HMRC’s Director General for Customer Services, said: “We’re seeing more and more people embrace the convenience and flexibility the HMRC app offers. Self-Assessment customers can pay the tax owed through the HMRC app, which is a secure and convenient tool that can be used at a time and place to suit them. 

“To find out more search ‘HMRC app’ on GOV.UK.” 

For anyone yet to start their tax return, the HMRC app can also provide information to help complete it including the customer’s Unique Taxpayer Reference (UTR), National Insurance number, information from any PAYE employment for the 2021 to 2022 tax year, or details of any tax credits payments.

App users will need a user ID and password to access their personal information. They can set this up while using the app. 

The app’s Self Assessment function is also available in Welsh. Customers can enable Welsh language options from the settings screen.

Self Assessment customers can learn more about the different ways to pay at GOV.UK.

Those who are unable to pay their tax bill in full can access support and advice on GOV.UK. HMRC may be able to help by arranging an affordable payment plan, known as Time to Pay. Customers should try to do this online; go to GOV.UK for more information. Alternatively, they can contact the helpline. 

HMRC has a wide range of resources to help customers complete their tax return, including guidance, webinars and YouTube videos.

How do I use the HMRC app to make a Self Assessment payment?

People completing a tax return are at increased risk of falling victim to scams. Check HMRC scams advice on GOV.UK.

HMRC: 656,000 people in Scotland filed their tax returns on time

HM Revenue and Customs (HMRC) is reminding customers in Scotland to get ready to meet the Self Assessment deadline, after more than 656,000 filed their tax returns on time. 

In Scotland, 656,547 customers filed their returns for the tax year 2020 to 2021 by 31 January 2022.

The deadline to submit a tax return for the 2021 to 2022 tax year and pay any tax due is 31 January 2023. Customers do not need to wait until the new year to begin their tax return. Starting early means more time to access guidance and webinars to help complete the return and find out what tax they owe, so they can budget.  

Myrtle Lloyd, HMRC’s Director General for Customer Services, said: “There is still time to complete your tax return ahead of the deadline and there are videos and guidance available online to support you with your Self Assessment. Search ‘help with Self Assessment’ on GOV.UK to find out more.”

HMRC has produced guidance notes and YouTube videos to help customers understand how to complete their return quickly and easily. 

The free and secure HMRC app can be used to make Self Assessment payments. Alternative payment options include:

  • paying through PAYE tax code (subject to eligibility)  
  • paying via online banking

Those who are unable to pay their tax bill in full can access support and advice on GOV.UK. HMRC may be able to help by arranging an affordable payment plan, known as Time to Pay. Customers should try to do this online; go to GOV.UK for more information. Alternatively, they can contact the helpline.

Customers who are unsure if they need to file a tax return can visit GOV.UK to check if they need to send a Self Assessment tax return.

People completing a tax return are at increased risk of falling victim to scams. Check HMRC scams advice on GOV.UK.

Christmas workers can save time with HMRC app

As tens of thousands of people start seasonal jobs over the next few weeks, they can use the HM Revenue and Customs (HMRC) app to save them time to find details they need to pass on to their employer.

In the 12 months up to October 2022, HMRC received almost 3 million calls from people asking for information that is now readily available on the app, with more than 340,000 using it to access employment and income information since July 2022.

Downloading the free and easy to use HMRC app allows secure access to information about personal tax affairs, avoiding the need to call HMRC.

New functions and capability mean that customers can access their income and employment history, salary information, National Insurance number or tax code via the app, whenever they need it.

The information can be downloaded and printed – so there is no need to call HMRC to ask for it to be sent in the post. This means that using the app rather than calling the helpline makes the process much quicker.

Myrtle Lloyd, HMRC’s Director General of Customer Services, said: “Whether you’re starting a new role in customer services, delivering parcels or managing warehouse logistics – the HMRC app is a secure and easy way to access your tax code, National Insurance number and employment details so you can let your new employer know.

“It’s accessible at the touch of a button and is quicker than calling HMRC. To find out how to download it, search ‘HMRC app’ on GOV.UK.”

https://youtu.be/JW9rksc5izk

Victoria Atkins MP, Financial Secretary to the Treasury, said: “Christmas is busy enough – especially if you have taken on a seasonal job – so anything which can save you time is to be welcomed.

“The free and secure HMRC app is just such a thing, it makes searching for employment information quick and easy, whether you need to check your National Insurance number, find out how much you will be paid and much more.”

App users will need a user ID and password, so they can access their personal information. If customers need to set one up, the app will guide them through the process.

More than 3.5 million people have used the HMRC app since it launched in September 2016, and more than 1.6 million customers used it at least once in the last year.

HMRC has released a video which explains how customers can use the HMRC app to check their employment history, income, tax codes and National Insurance number.

The app is compatible with built-in accessibility functions on a customer’s smartphone including:

·         invert colours and adjust contrast levels

·         increase the text size without the text truncating or overlapping

·         navigate the app using switch control/access

·         using voice activation

·         listen to the app with a screen reader

The UK Government is offering help for households as a result of the increased cost of living pressures. Visit GOV.UK to find out more about the available cost-of-living support and eligibility requirements.