Tag: Churchill Home Insurance

Barking mad: Half of Britons riled by noisy dogs next door

  • 61 per cent of Brits have garden-related issues with neighbours with a quarter relating to boundary disputes
  • Almost half (49 per cent) are annoyed by neighbours’ garden habits at least once a week
  • Over half of neighbours have been successful in tackling their neighbours irritating behaviour
unhappy black couple sitting on bed after having argument
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Noise is the biggest issue Brits have with their neighbours’, with nearly half (44 per cent) complaining about the amount of noise they make in the garden, according to new research from Churchill Home Insurance. The top causes of noise complaints are pet-related (such as dogs barking), playing loud music and drilling.

When it comes to their neighbours’ garden habits, 61 per cent of Brits have problems with their behaviour. Those in London have the most issues; there are an estimated nine million people living in London and 80 per cent of those admit to having garden gripes. Only 52 per cent of those in Wales are irritated by neighbourly behaviour – the lowest of any area.

People in the West Midlands are the most likely to speak directly to their neighbours about their annoying habits (31 per cent), while people in Yorkshire and Humberside are the least likely (16 per cent). Londoners are the most likely to report disturbances to their local council (18 per cent).

Almost half (49 per cent) of those with garden gripes are annoyed at least once a week. To try to resolve these issues, more than one in four (26 per cent) approached their neighbour directly to talk about it, 11 per cent reported the disturbance to their local council, and six per cent were forced to call the police.

Of those who decided to act, 52 per cent were successful in reducing the irritating behaviour, leaving 48 per cent with unresolved complaints. As a result of fallouts between neighbours, more than half (51 per cent) think local councils and the police should more strictly enforce rules and regulations around gardens.

Having noisy neighbours is a common issue across the UK. London received the most noise complaints in the UK, recording nearly 152,000 complaints last year and accounting for a third (34 per cent) of the total.

The research also shows that nearly a quarter (24 per cent) have had a boundary dispute with a neighbour. Despite this, only 54 boundary dispute cases have appeared before the Land Registration Division of the First Tier Tribunal in the past five years, suggesting most neighbours tend to settle disagreements before going to a tribunal.

Other frustrations cited by those surveyed include leaving rubbish in their garden (11 per cent), lighting bonfires (9 per cent), and leaving food out that attracts rodents or pests (8 per cent). Neighbours participating in naturism or sunbathing with too few clothes on is also an issue for two per cent of people.

Table one: Biggest Garden Gripes with Neighbours

ComplaintProportion
Making too much noise in the garden44 per cent
Boundary disputes24 per cent
Smoking in the garden11 per cent
Leaving rubbish in their garden11 per cent
Lighting bonfires9 per cent

Source: Churchill Home Insurance

Sarah Khan, Head of Churchill Home Insurance, said: “Unfortunately, high numbers of us end up falling out with our neighbours because of their noisy habits, something that has become even more heightened given the increased numbers of us who now work from home. 

“We recommend that people try to speak to their neighbours first to find a solution to these problems, saving time, money, and relationships, but we know this is not always possible. If individuals are not able to come to an amicable resolution with their neighbour, our Churchill Home Insurance Policy offers added Family Legal Protection, which gives access to a 24-hour legal advice helpline and covers up to £100,000 of legal costs.”

Separate Churchill research found there were nearly 450,000 noise complaints made to councils in the financial year 2021/225. This equates to 1,229 every day, or one every 70 seconds.

Table two: Regions that have the most garden gripes with neighbours

RegionProportion with garden gripes
London80%
West Midlands63%
South East61%
North West58%
East Midlands58%
East of England57%
North East57%
South West57%
Yorkshire and Humberside56%
Northern Ireland55%
Scotland55%
Wales52%

Source: Churchill Home Insurance

unrecognizable woman having dispute with crop person
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Tips for dealing with neighbourhood disputes

  • Try to solve the problem informally by having a reasonable conversation with your neighbour
  • If your neighbour rents their property, try and speak to the landlord or managing agent
  • If raising the issue informally doesn’t work, consider a mediation service (often supplied by your local council)
  • If the complaint involves a statutory nuisance, like a build-up of rubbish, consider making an official complaint to the local council
  • Only contact the police if the neighbour is breaking the law
  • You can take legal action through the courts, but this should be considered a last resort

Over 1,200 complaints over neighbours’ noise made every day

  • Last year saw nearly 450,000 complaints made to councils about noisy neighbours, averaging one every 70 seconds
  • However, only a third (32 per cent) of Brits are taking action to try to stop the noise
  • London has the most noise complaints; Yorkshire leading in tackling antisocial noise

Tolerance for noisy neighbours has fallen across the UK in the last two years, suggests new research from Churchill Home Insurance.

The last financial year saw nearly 450,000 noise complaints to councils across the UK, which equates to 1,229 every day, or one every 70 seconds. This is 10 per cent higher than pre pandemic (2019/20), an increase of nearly 70,000 complaints in two years.

The real number of noisy neighbours may be even higher than official figures, as just a third (31 per cent) of Brits have acted in response to a noise dispute with their neighbour.

The most common causes of excessive noise are playing loud music (19 per cent), hosting parties (16 per cent), animals (13 per cent), children and arguments (both 12 per cent).

Councils appear to be taking noise complaints increasingly seriously, as 4,015 noise abatement notices were issued last year, a rise of 15 per cent on the year before when only 3,487 were issued.

However, this still means fewer than one per cent of complaints end up with a notice issued. An abatement notice from a local authority may require that the noise be stopped altogether or limited to certain times of day.  People served with a notice have 21 days to appeal.

The Noise Act 1996 specifies that night-time lasts from 11pm to 7am for noise purposes3 and any excessive noise within that time is considered anti-social behaviour. Over half (52 per cent) of Brits have been affected by excessive noise from neighbours between these times within the last 12 months.

Although a third (33 per cent) of Brits believe excessive noise should not be permitted past 9pm. One in seven Brits (13 per cent) think there is never an appropriate time to make excessive noise.

When it comes to resolving noise disputes, almost two thirds (65 per cent) of victims tried to tackle the matter by speaking to their neighbour. However, in only half (53 per cent) of these cases did it lead to the issue being resolved. Other common actions taken were reporting them to the council (28 per cent), speaking to their landlord (20 per cent),  reporting them to the police (16 per cent).

Sarah Khan, Head of Churchill home insurance, said: “Noise can be extremely disruptive to our lives, especially if we feel it is excessive and during antisocial hours when we’re trying to rest or sleep. 

“As a nation it seems we have become less tolerant to noise over the last few years, but we are also home a lot more now as so many of us work from home or have a hybrid working patterns.

“There are rules governing noise so if you are affected then try speaking to your neighbours and explaining the problem and impact. If that doesn’t work, then keep a record of the type of noise and time of day it happens and speak to your local council about raising a noise complaint.

“You should also check your home insurance policy as you may find you have Legal Protection cover to pay for potential legal costs if you had to take legal action to get a resolution.”

Regional findings

London receives the most noise complaints in the UK, recording nearly 152,000 complaints last year and accounting for a third (34 per cent) of the total. This amounts to one complaint per 46 households, which is nearly four times the average outside of London (one per 12 households).

Six of the top 10 local authorities for noise complaints last year were in London, with Islington leading the way at over 14,000, a 41 per cent increase compared to two years ago. North Lanarkshire was the only council in the top 10 to see a reduction (-13 per cent) in the volume of complaints compared to two years ago.

At the other end of the scale, Argyll and Bute in Scotland received just one complaint for noisy neighbours, Runnymede in Surrey received just nine and Melton in Leicestershire just 59.

Table one: Councils which received the most noise complaints in 2021/22

Local councilNoise complaints, 2021/22Percentage increase vs 2019/20
London Borough of Islington14,22441 per cent
Royal Borough of Kensington and Chelsea12,945One per cent
London Borough of Hammersmith and Fulham12,78525 per cent
City of Westminster10,80322 per cent
Birmingham9,32845 per cent
London Borough of Newham9,07416 per cent
North Lanarkshire6,199-13 per cent
London Borough of Wandsworth6,15873 per cent
Manchester5,45034 per cent
Belfast5,396Five per cent
UK total448,52410 per cent

Source: Churchill Home Insurance 2022

Table two: Regional noise complaints 

RegionNoise complaints, 2021/22Percentage increase vs 2019/20Share of all complaints 2021/22
London151,81422 per cent34 per cent
South East47,89619 per cent11 per cent
Scotland38,976-4 per cent9 per cent
North West32,89721 per cent7 per cent
Yorkshire and the Humber29,58210 per cent7 per cent
West Midlands28,36232 per cent6 per cent
East of England27,54736 per cent6 per cent
South West27,54022 per cent6 per cent
East Midlands20,62114 per cent5 per cent
Wales17,5243 per cent4 per cent
Northern Ireland12,98811 per cent3 per cent
North East12,77825 per cent3 per cent
Total448,52410 per cent100 per cent

Source: Churchill Home Insurance 2022

Yorkshire has the highest rate of penalties to noise complaints, issuing more than 2,000 over the past three years, the equivalent to one for every 10 complaints.

While London leads the way in complaints, it has the second-lowest rate of issuing penalties for noise disturbances, issuing one order for every 79 complaints. This is second only to Northern Ireland, with one in every 88 complaints.

On a council level, Rotherham in South Yorkshire issued the greatest number of penalties for noise disturbances, with 527 last year, followed by Manchester (147) and Fife (146). Bradford (137), Kensington and Chelsea (106), Westminster (96), North West Leicestershire (85), Leicester (62), Bristol (58) and Bournemouth, Christchurch and Poole (55) complete the top 10.