Over 300 assaults on ambulance staff

More than 300 Scottish Ambulance Service staff have been physically or verbally abused in the past year according to latest statistics.

The figures show that 328 staff have suffered abuse, attacks with weapons and death threats this year, with ambulance staff having to deal with incidents of abuse almost every day.

Of these 328 incidents – an increase of 51 over the previous year – 21 staff were threatened with either a knife or bottle, while 140 were either punched, kicked or spat on.

There have also been 124 incidents this year of verbal abuse towards staff.

Michael Dickson, Chief Executive of the Scottish Ambulance Service said: “We strongly condemn violence against our staff. They have the right to carry out their work helping patients and saving lives without fear of assault or abuse.

“Our staff are having to deal with incidents nearly every single day and that is totally unacceptable. No form of abuse will be tolerated and we will continue to work with Police Scotland to take action against perpetrators.”

The majority of the assaults or abuse was in the West region with 176 this year. There have been 123 incidents of physical or verbal abuse in the East, while in the North there have been 27 this year.

New data reveals the numbers of attacks on ambulance staff

There have been over 500 verbal or physical assaults on the Scottish Ambulance Service’s staff by members of the public between January 2020 and October 2021, new data from the Service has revealed.  

In one incident in Oxgangs, Edinburgh on 20th November, the Service received a hoax call for a cardiac arrest, and when a crew were dispatched to the scene, the vehicle was hit with a number of unknown objects. There have also been incidents where call handlers have been verbally-assaulted, and staff members have been spat at.

The Service has a range of measures in place to help protect staff, such as training in managing aggression and assessing risk, and areas where staff have previously faced violence or threatening behaviour are taken into consideration and communicated to attending crews.  However assaults against staff leave a lasting effect, and as we come into the party season, it’s more important than ever to raise awareness of the issues.

The Scottish Government has also recently launched a campaign to tackle attacks against front-line staff. Their Health Worker Respect Campaign has been produced to help reduce levels of violent and abusive behaviour being experienced by health and social care workers following increased demands on NHS services as a result of the Covid pandemic. It also aims to raise awareness of the challenges staff are facing and the consequences inappropriate behaviour can have on staff members.

Pauline Howie, Chief Executive of the Scottish Ambulance Service said: “Assaults and anti-social behaviour are completely unacceptable, and our staff should not have to fear for their safety when treating patients, or to be verbally-assaulted over the phone when handling calls.

“They work incredibly hard, helping people in need and keeping them safe, and sadly, we’ve seen incidents occur in other parts of the NHS and against our police and fire colleagues too. We also provide support to staff to report incidents to Police Scotland, so that they can take the matter further.”

Total Number of Incidents by Incident date (Month and year) and Category 
    
 Assault PhysicalAssault VerbalTotal
Jan 202012517
Feb 2020151227
Mar 202010717
Apr 202011718
May 202014721
Jun 2020101424
Jul 2020191332
Aug 2020171532
Sep 202014923
Oct 202013821
Nov 20209817
Dec 20206511
Jan 20216814
Feb 2021121527
Mar 202116723
Apr 202181119
May 2021131225
Jun 2021161026
Jul 202113720
Aug 2021211132
Sep 2021131124
Oct 2021211435
Total289216505