Health board reaches 10,000 responses on Care Opinion

NHS Greater Glasgow and Clyde has received its 10,000th story on Care Opinion, the independent healthcare feedback platform.

Care Opinion is a national resource that gathers feedback anonymously and shares it with NHS services so they can pass on positive feedback and learn from any instances where levels of care may fall short of expectations.

Sandra Bustillo, Director of Communications and Public Engagement at NHS Greater Glasgow and Clyde who has executive responsibility for patient feedback and engagement, said: “Every day, staff throughout NHS Greater Glasgow and Clyde work hard to give the best possible care to our patients, and to support families and friends through what can be a very difficult time.

“Everyone at NHSGGC is very proud of the work we do and the care we give, and open and honest feedback is an important way for us to build on what works well and improve what could be better.

“Care Opinion, which is one of a number of ways feedback can be shared with NHSGGC, allows patients, or someone close to them to five anonymous feedback, and we would encourage people to use the service to give us their views on the care they or a loved one received.

“NHS Greater Glasgow and Clyde always endeavours to answer the feedback we receive, if that’s appropriate, and what is said will always be passed on to the relevant service so they can continue to improve the care they give.

“We are however delighted that more than 75 percent of the feedback we receive on Care Opinion is positive, which is due to work that NHSGGC staff day do every day to provide high quality, person-centred healthcare.

“We would like to thank patients and their families for their feedback, and all our staff for their continuing hard work and professionalism.”

Fraser Gilmore, Executive Director and Head of Care Opinion Scotland, added: “We are absolutely delighted to be celebrating with NHS Greater Glasgow and Clyde on being the first Scottish Health Board to receive their 10,000th story on Care Opinion from members of the public.

“This is testament to hard work of staff and services who truly believe in the power of public feedback in shaping service improvement.

“Care Opinion gives patients, relatives and carers the opportunity to share what was good and what could be improved, so services can learn from this feedback and make improvements for everyone.

“NHS Greater Glasgow and Clyde staff have responded to these stories more than 13,000 times, each time thanking authors for their gift of feedback and explaining how they are going to use the feedback to learn, grow and change.

“The number of stories shared about NHS Greater Glasgow and Clyde services has increased year on year, and in 2023/24, 78 per cent of all stories shared were completely positive and in total, all the stories shared about the board have been read more than 4 million times.

“NHS Greater Glasgow and Clyde has really shown how much it values proactively seeking feedback from patients, relatives and carers, in a way that is open, transparent and leads to learning and change.

“At Care Opinion we are delighted to have been part of the board’s journey to actively seek feedback from the public and we look forward to our continued collaboration.”

For more about how to give feedback to NHSGGC, go to: Share Your Feedback – NHSGGC

For more about Care Opinion, either call 0800 122 3135, or go to: Care Opinion