Worried this winter? Let’s chat.

If you are worried about heating bills and the cost of living this winter, the Citizens Advice network is here to help.

Continued high living costs and months of unaffordable energy bills means many of us are worried about managing payments again this winter. Sadly, too many of us are switching off the heating, turning to credit to cover essential livings costs, or feeling like there is no solution to unmanageable bills.

But the Citizens Advice network in Scotland is here for you with free, impartial and confidential advice.

Find your local CAB

Your first port of call should be contacting your local Citizens Advice Bureau to get free, confidential and impartial advice. One of our specialist advisers will be able to talk to you face-to-face, go through your situation and work out the next steps. They will be able to help communicate with your energy supplier, set up a manageable repayment plan or find out if you are eligible for any grants or discounts.

Get help online

• Access free support online from our public advice site, including information about grants and benefits to help you pay energy bills.
• Our Money Map tool is a great online resource, finding ways to make the most of your money, decrease your bills and help meet the costs of daily living.
• You might be able to save money on monthly bills. Our Council Tax tool tells you quickly if you’re entitled to a discount, reduction or exemption.

Specialist services

• If you are thinking about claiming Universal Credit for the first time, we can help. Our Help to Claim advisers are available by webchat or telephone (0800 023 2581, Monday to Friday, 8am-6pm) and can guide you through the process, whether you’re looking for answers to quick questions or step-by-step support to make your claim.
• The Money Talk Team at your local Citizens Advice Bureau helps you maximise your income, look at options to reduce costs and offers specialist debt advice. To find out more, start a webchat here.
• If you are elderly, have certain health conditions, are pregnant or have young children, you may be eligible for additional support from your supplier. Check if you are eligible for the Priority Services Register here.
• You can also call Home Energy Scotland on 0808 808 2282 for help with your home energy this winter.