Health board reaches 10,000 responses on Care Opinion

NHS Greater Glasgow and Clyde has received its 10,000th story on Care Opinion, the independent healthcare feedback platform.

Care Opinion is a national resource that gathers feedback anonymously and shares it with NHS services so they can pass on positive feedback and learn from any instances where levels of care may fall short of expectations.

Sandra Bustillo, Director of Communications and Public Engagement at NHS Greater Glasgow and Clyde who has executive responsibility for patient feedback and engagement, said: “Every day, staff throughout NHS Greater Glasgow and Clyde work hard to give the best possible care to our patients, and to support families and friends through what can be a very difficult time.

“Everyone at NHSGGC is very proud of the work we do and the care we give, and open and honest feedback is an important way for us to build on what works well and improve what could be better.

“Care Opinion, which is one of a number of ways feedback can be shared with NHSGGC, allows patients, or someone close to them to five anonymous feedback, and we would encourage people to use the service to give us their views on the care they or a loved one received.

“NHS Greater Glasgow and Clyde always endeavours to answer the feedback we receive, if that’s appropriate, and what is said will always be passed on to the relevant service so they can continue to improve the care they give.

“We are however delighted that more than 75 percent of the feedback we receive on Care Opinion is positive, which is due to work that NHSGGC staff day do every day to provide high quality, person-centred healthcare.

“We would like to thank patients and their families for their feedback, and all our staff for their continuing hard work and professionalism.”

Fraser Gilmore, Executive Director and Head of Care Opinion Scotland, added: “We are absolutely delighted to be celebrating with NHS Greater Glasgow and Clyde on being the first Scottish Health Board to receive their 10,000th story on Care Opinion from members of the public.

“This is testament to hard work of staff and services who truly believe in the power of public feedback in shaping service improvement.

“Care Opinion gives patients, relatives and carers the opportunity to share what was good and what could be improved, so services can learn from this feedback and make improvements for everyone.

“NHS Greater Glasgow and Clyde staff have responded to these stories more than 13,000 times, each time thanking authors for their gift of feedback and explaining how they are going to use the feedback to learn, grow and change.

“The number of stories shared about NHS Greater Glasgow and Clyde services has increased year on year, and in 2023/24, 78 per cent of all stories shared were completely positive and in total, all the stories shared about the board have been read more than 4 million times.

“NHS Greater Glasgow and Clyde has really shown how much it values proactively seeking feedback from patients, relatives and carers, in a way that is open, transparent and leads to learning and change.

“At Care Opinion we are delighted to have been part of the board’s journey to actively seek feedback from the public and we look forward to our continued collaboration.”

For more about how to give feedback to NHSGGC, go to: Share Your Feedback – NHSGGC

For more about Care Opinion, either call 0800 122 3135, or go to: Care Opinion

SAS staff member awarded for 15 years of volunteer lifesaving

A Scottish Ambulance Service Ambulance Care Assistant has received a long service award after 15 years volunteering for St Andrews First Aid.

Lynne Duke, who works out of Leverndale Station, started with St Andrews in 2009 after seeing an advert in a local paper.

St Andrews, which formed in 1882, promotes the teaching of first aid along with supplying first aid equipment and event cover.

Lynne, who joined the ambulance service in 2016, was recently presented with a long service award at a Civic Reception at Edinburgh City Chambers, attending with her daughter Sarah and presented with her medal and certificate by Edinburgh’s Lord Provost.

Lynne said: “It was really nice to be recognised for the volunteering that I do.”

Speaking of how she got into volunteering with St Andrews, she said after applying for a position, she completed a three-month training course with the option to volunteer after successful completion.

She added: “I made the decision to join and really enjoyed my time and have never looked back. Not only did St Andrew’s give the confidence to try new things, I’ve met friends that I can now call friends for life.”

In the past 15 years, Lynne has volunteered at six T in the Park Festivals, numerous concerts, football matches, Remembrance Day parades and local duties including performances in East Kilbride village theatre.

Her enjoyment from volunteering inspired her to change careers joining SAS as an Ambulance Care Assistant, caring for members of the public when transporting them to and from hospital.

She said: “I started working part-time in based at Paisley station before moving to Glasgow South station. I now work full time at Leverndale Station. I like that every day is different, meeting different people and the challenges that it brings.”

Paul Bennie, Ambulance Care Assistant Team Leader at Leverndale, said: “On behalf of everyone at SAS,  I would like to congratulate Lynne on a fantastic achievement.

“She is a fantastic member of staff and inspiring volunteer for St Andrews. This award is thoroughly deserved and everyone at Leverndale is thrilled she has been recognised.”

Students are urged to ensure their vaccines are up to date

Students across Lothian are encouraged to ensure their vaccinations are up to date before heading off to college or university this year.

Infectious diseases such as meningitis, septicaemia (blood poisoning) and measles can spread easily in universities and colleges. Vaccination offers the best protection against these diseases, which is why it’s important to check your vaccines are up to date.

Students are 11 times more likely to develop invasive meningococcal disease, which causes meningitis and septicaemia. The meningitis ACWY (MenACWY) vaccine helps to protect against these very serious diseases.  Students who have missed having the vaccine, can get it up to the age of 25 years.    

Parts of the UK and other countries in Europe have been seeing an increase in the number of people getting measles, and evidence suggests students are at higher risk. That’s why it’s important to check you’ve had two doses of the MMR vaccine, which protects against measles, mumps and rubella and has saved over 4,500 lives across the UK.

 Pat Wynne, Nurse Director for Primary and Community Care, NHS Lothian, said: “These diseases can be severe and, in some cases, life threatening.

“Students are at increased risk due to the large amounts of mixing with new people in enclosed spaces. Increasing cases of measles and meningococcal disease in particular were observed earlier this year.

“Vaccines are the best way to ensure you’re protected and these are offered for free on the NHS in Scotland. These vaccines are offered as part of the routine childhood immunisation schedule however if they’ve been missed, it’s not too late to catch up.

“Ideally, they should be given at least two weeks before the new semester starts.”

There is also still time to get the human papillomavirus (HPV) vaccine.  It helps protect against HPV-related cancers including head, neck and cervical cancer and also protects against over 90% of genital wart infections.  Most students will have had the HPV vaccine at school if eligible but if not, students may still be able to get it up until the age of 25. 

To find out about more information about these vaccines, please visit nhsinform.scot/vaccinesforstudents

If you are under 25 years and you’ve missed any vaccinations, call the Vaccination Enquiries Line on 0300 790 6296.  If you are 25 or over, call your GP practice.  They can check your records and arrange a referral if it is required.

International students may be able to get additional vaccines that were not available where they lived before.

Prepare your garden for Spring with Dobbies’ Edinburgh store

Garden Centre offers free Grow How workshops on seasonal planting

As the cooler days of Autumn approach, Dobbies Garden Centres is inviting families and gardening enthusiasts to its Edinburgh store to gear up for a colourful spring with its free monthly Grow How sessions this September.

Grow How provides a welcoming space for gardeners of all ages and skill levels to learn, share, and get growing.

The series of informal workshops will take place at Dobbies’ Edinburgh store on the first Saturday of the month, then every Wednesday throughout September at 10:30am and 3:30pm. The 15-minute demonstrations, led by Dobbies’ friendly and knowledgeable colleagues, are packed with practical tips and engaging Q&A sessions, making them a perfect outing for anyone looking to learn more about gardening.

September’s workshop, Getting Ready for Spring in September, is all about preparing for a burst of springtime colour as Dobbies takes delivery of over 6 million spring flowering bulbs across its stores.

Participants will discover the best bulbs for Spring displays, including top picks for the season – vibrant Tulips, cheerful Daffodils, and delicate Crocuses. These flowers are not only easy to plant but also promise a stunning array of colours, perfect for brightening up any garden.

Attendees at Dobbies’ Edinburgh store will learn how to create a beautiful bulb lasagne, a technique of layering different bulbs in one pot, ensuring a continuous bloom from early Spring into the Summer.

This method is ideal for small spaces and adds a lovely splash of colour to patios and balconies. The workshops will also cover essential tips, such as choosing bulbs for cut flowers, selecting the best bulbs for pots, and understanding the proper planting depths to ensure healthy growth.

Dobbies’ Horti Manager, Simon Jefferey, is looking forward to helping people to get out into their gardens during September in preparation for spring.

He said: “These Grow How sessions in our Edinburgh store is a fantastic way for families to bond over gardening. We love seeing kids get involved, planting their first bulbs and eagerly awaiting the flowers.

“It’s a great introduction to the joys of gardening, an opportunity to connect with nature and get inspired for the seasons ahead no matter your experience.”

For more information about the Grow How sessions and to secure a spot, visit:

 www.dobbies.com/events.

Chris Kamara launches new campaign to get children around the world back into education

Street Child charity launches ‘Back to School’ campaign to give every child that ‘first day’ feeling

TV football presenter and Sky Sports legend Chris Kamara has today launched a new campaign to get children around the world back into education.

Former Brentford and Leeds United footballer Chris is an ambassador of Street Child, the international education charity dedicated to changing the lives of the world’s most marginalised children.

Street Child’s ‘Back to School’ campaign, which launches today (August 22), just before most UK children return to classrooms, will support thousands of young people in sub-Saharan Africa, Asia, the Middle East and elsewhere access education – many for the first time.

Over the last 15 years, Street Child has helped more than a million children get into school, and currently works in more than 25 countries around the world. But according to estimates, there are still more than 60 million primary school-aged children worldwide not currently in school.

For the equivalent of £1 a week, donors can support a child’s education for a whole year, and for every person who sets up a regular gift before the end of September, the charity will pledge to get one child back into school this term.

Chris Kamara said: “There was nothing like the buzz of the first day back at school – catching up with mates after the summer holidays, getting back on the football pitch, and making new friends.

“But not all children are so lucky. Street Child does so much for kids across the world, making sure they get to learn in safe, fun environments when otherwise they would never get the chance.”

As part of the ‘Back to School’ campaign, Street Child has also launched the ‘Big School Walk’, with the hopes of seeing hundreds of parents, pupils and teachers across the UK clad in orange – Street Child’s colour – walking to school to raise vital funds this September.

Public donations will help to directly fund children’s education in countries across sub-Saharan Africa, Asia, the Middle East and Europe:

• £12 could support an emergency-affected student returning to school in Somalia with school materials to last them a term 

• £33 could provide a child in Liberia with an education support package, including a school bag, new uniform, exercise books and new pens 

• £250 could provide a family with a business grant that enables them to afford the costs of sending two children back to school 

And regular gifts can buy: 

• £4 per month could support one child’s education for a whole year 

• £12 per month could support three children’s education for a whole year 

• £20 per month could support five children’s education for a whole year

Street Child CEO and Founder, Tom Dannatt said: “As a dad, I know the joy of seeing my children prepare for their first day back at school – that mix of nerves and excitement but most of all, the thrill of possibility. Right now, more than 60 million primary-aged children around the world aren’t able to experience that feeling.

“That’s where Street Child comes in. We are experts in connecting children to education in the most disaster-hit and lowest-income countries around the world, such as Cameroon and Afghanistan.

“Education is the key to breaking the cycle of poverty – for every year spent in school, a child’s life chances improve enormously, and so do the lives of future generations. For just £1 a week, we can get a child into school this year, and quickly on their way to a better future.”

Other famous faces backing Street Child’s campaign are former Apprentice and Countdown star Nick Hewer and TV presenter Ade Adepitan.

Speaking in support of the ‘Back to School’ campaign, Nick Hewer said: “Education is opportunity. Not only is it the key to unlocking a child’s full potential, but people’s ability to read, write and build relationships supports local economies, lifts communities out of poverty, and will benefit generations to come.

“The first day of school is all about the excitement of unlimited possibility – for £1 a week, Street Child can help children in the world’s poorest countries experience that joy. I’ve seen first-hand the impact of Street Child’s work and encourage everyone to support them this back-to-school season.”

Ade Adepitan added: “I had a great education, which taught me from an early age that I could achieve anything I put my mind to – whether it was in sport, TV or journalism.

“It’s so important that every child, no matter their circumstance, can access education. Having travelled the world, I have met countless children who have never been to school. By supporting Street Child, you will help more children reach their true potential.”

For more information about Street Child and the ‘Back to School’ campaign, visit:

 street-child.org

Safety Tips ahead of Bank Holiday Weekend casualty spike 

  • August sees over 350 more reported road casualties than the monthly average
  • Over last 10 years, July and August have been most frequent months for water-based fatalities
  • RoSPA has issued some lifesaving tips for how to stay safe ahead of busy long weekend

With August Bank Holiday approaching, many will have plans to head outdoors on road trips or splash about in waterways. But health and safety experts at The Royal Society for the Prevention of Accident (RoSPA) are warning the public to take heed of the hazards that often lay ahead during this busy weekend.

Typically, August sees a bump in incidents on the road and in water, with men overwhelmingly bearing the brunt of the casualty rate. According to the Water Incident Database (WAID), 83 per cent of people involved in water-based incidents over the last ten years have been male. [i]

Likewise, according to the Department for Transport’s provisional figures[ii], last year 75 per cent of fatalities and 61 per cent  of casualties of all severities were male, sparking concern among RoSPA’s road safety team ahead of the approaching long weekend. August also sees over 350 more reported road casualties than the monthly average.[iii]

Speaking on how to stay safe on the road, Caitlin Ann Taylor, Road Safety Manager, said: “As we approach the summer bank holiday, it’s crucial to remember that safe driving isn’t just about reaching your destination—it’s about protecting yourself, your passengers, and everyone else on the road.

“Whether you’re heading off on a long journey or just popping out, take your time, stay alert, and make safety your top priority. With more road users out and about, including cyclists and motorcyclists, it’s vital to stay vigilant and share the road responsibly.

“We often see tragic collisions in the news and think that will never happen to us, but the reality is that it can. By driving carefully, staying alert, and respecting all road users, we can all contribute to making this holiday safer for everyone.”

Caitlin’s Road safety tips to stay safe:

  • Plan your journey in advance
  • Watch your speed
  • Check your coolant levels and tire pressure, especially if there is hot weather
  • Stay hydrated
  • Do not leave children or pets in the car

Regarding staying safe in and around water, Carlene McAvoy, Senior Policy Manager, said: “We urge everyone to follow the Water Safety Code, especially during busy weekends and hot weather. What is the water safety code? Can we link to our website here?

“Always swim in lifeguarded areas and remain within the designated zones. Never enter the water alone—ensure someone is aware of your intentions.

2Be mindful of the dangers of cold water shock, even on warm days, and avoid consuming alcohol before swimming. Check the conditions beforehand and be considerate of others in the water. By staying vigilant and adhering to safety guidelines, we can all enjoy the water safely.”

“Never enter the water alone, especially if you’re not a strong swimmer. Always let someone know where you are, and exit immediately if you feel unsafe. Before venturing into wild or open water, check the weather and tide conditions—if it’s rough, wait for calmer seas.

For watersports, always use the proper safety gear. Listen to your body: if you feel tired, swim to shore; if short of breath, float until you’re in control, then swim to safety.”

For more information, on road safety during summer, visit our latest News & Views piece here: https://www.rospa.com/news-and-views/prepare-properly-to-ensure-a-safe-holiday-drive

Third and final week’s winners of The The Besties announced

The Skinny and Fest, Capital Theatres and Premier Scotland are delighted to announce the winners of the third and last round of the weekly new Festival Awards, The Besties, in the following categories: 

The Fringe Legend Award: John Luke Roberts for John-Luke-A-Palooza! at Monkey Barrel Comedy (Edinburgh Festival Fringe) 

The Terrier Award: Eleanor Morton for Haunted House at Monkey Barrel Comedy (Edinburgh Festival Fringe) 

The Heart Award: Khawla Ibraheem and Piece by Piece Productions for A Knock on the Roof at Traverse Theatre (Edinburgh Festival Fringe) 

The Inclusivity Award: Teatro La Plaza for Hamlet at The Royal Lyceum Theatre Edinburgh (Edinburgh International Festival) 

The Accessibility Award: Thera Trust for the Gig Buddies initiative 

The Unsung Award: Blair Young and Carla J Easton for Since Yesterday: The Untold Story of Scotland’s Girl Bands (Edinburgh International Film Festival) 

The award ceremony took place on Saturday 24th August at the Festival Theatre in Edinburgh, hosted by TV presenter Laura Boyd with performances from Edinburgh-based musician Eve Simpson. 

The Besties award, designed by artist Camillo Feuchter who has recently graduated from Interior & Environmental Design at Duncan of Jordanstone College of Art and Design in Dundee, uses recyclable plastics gathered at the Festival Theatre Café and leftover wood sourced locally.  

Reflecting the broad and diverse coverage both magazines produce every summer and responding to the need for a pan-festivals award, The Besties span all the festival activity taking place in the city over the month of August, including the Edinburgh Festival Fringe, Edinburgh International Festival, Edinburgh Art Festival, Edinburgh International Book Festival, Edinburgh International Film Festival, and others, making them one of only two awards to celebrate the full spectrum of culture in the city.  

Winners of The Besties are chosen each week by the editorial teams of The Skinny and Fest, drawing on their cross-festival expertise to celebrate the best work happening anywhere in the festivals. The categories reflect the diversity of the magazines’ coverage and might be different every week.

People Know How partners with BT to raise awareness of the switch to digital landlines

People Know How has partnered with BT Group to provide people with the information they need to prepare for the upcoming switch to digital landlines.

Their Digital Support Helpline, which is free and open to anyone in Scotland who needs help with computers, laptops, tablets, social media, exploring the web and more, is now also taking calls about the switch to digital landlines.

Call free Monday to Friday, 10am – 4pm for advice and information about the switch. Alongside this, People Know How is facilitating 50 events in rural areas of Scotland to ensure that everyone can access this information.

Contact the free Digital Support Helpline at 0800 0590 690 or read more at: 

https://peopleknowhow.org/news/people-know-how-partners-with-bt

Fallen firefighters remembered

Seven firefighters who lost their lives in a Glasgow fire have been remembered more than five decades since the tragedy.

Sunday, 25 August marks the 52nd anniversary of the Kilbirnie Street fire at a textiles warehouse.

During the fire at Sher Bros’ cash and carry in 1972, Firefighter James Rook became trapped by debris.

Without hesitation, six of his brave colleagues formed a rescue party to save him.

Tragically, an explosion occurred causing part of the roof to collapse on the rescuers.

The fallen were Divisional Officer Andrew Quinn, Leading Firefighter Alistair Crofts and Firefighters Iain Bermingham, Allan Finlay, William Hooper, Duncan McMillan and James Rook.

The Scottish Fire and Rescue Service honoured them on Friday (23 August), with a wreath-laying ceremony at the Glasgow Necropolis.

The event was attended by Chief Officer Ross Haggart and invited Glasgow dignitaries.

Chief Officer Haggart said: “That night 52 years ago on Kilbirnie Street, Glasgow lost seven of its finest firefighters.

“It is right and proper that we gather each year in the city to honour and remember each one of them alongside their loved ones.

“Their sacrifice to protect their community and each other serves as a poignant reminder of the often-perilous circumstances that firefighters can face.”