Passengers rely on good connectivity through our train network, whether it be for work or leisure (writes Lothians Labour MSP FOYSOL CHOUDHURY).
What’s more, many passengers rely on ticket offices in stations to guide them through a journey and help them with buying tickets for a stress-free experience. This is especially true of older people or those without digital connectivity, who might not have the ability to book tickets on their phone.
They are also a massive resource for tourists, such as the thousands who visit Scotland, to help them enjoy trips in what might be an unfamiliar environment.
That’s why the plans to remove, or reduce the opening hours of, ticket offices for many train operators would be so catastrophic. Not only will this affect passengers on train services leaving Scotland – for example, the Avanti West Coast services leaving Glasgow – but it will also affect the huge numbers of passengers who wish to buy tickets in England to travel up to Scotland.
Just the other week, I was travelling back home to Scotland from England and had difficulties buying tickets on my phone in the station due to connection issues, so much so that I missed the train I wanted to get on.
If this was difficult for me, I can only imagine how difficult it would be for somebody who was less able to use a smartphone or navigate the complex booking and payment process online.
Without ticket offices, passenger service could be drastically worsened due to poor accessibility, restricted access to best value tickets and a devastating lack of support for ease of journeys. This will also lead to a de-staffing of stations, which could worsen passenger safety, security and experience.
This is why we must save our ticket offices. You can have your say by responding to the Transport Focus consultation by 1st September 2023.
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