More vulnerable people forced to turn to loan sharks as cost of living soars

·       Vulnerable customers also more likely to be pushed into higher cost borrowing

·       One in four vulnerable customers now struggling to keep up on payments

Soaring energy, food and fuel prices have forced 1.2 million UK adults (2%) to turn to unscrupulous loan sharks in the last 12 months, new research from the Vulnerability Registration Service has revealed.

Released during National Stop Loan Sharks Week, the research also revealed that this picture is twice as bad for the most vulnerable in society, with 630,000 vulnerable people (4%) having used loan sharks in the last year.

Victims are unable to settle the growing amount of money they owe, while loan sharks use intimidation, threats and violence against them and their families.

Vulnerable people have also increasingly been pushed into higher cost borrowing with 12% of vulnerable people taking out higher cost borrowing in the last 12 months, compared to 6% of the general population. As a result, 27% of vulnerable people admitted that they were in financial distress and struggling to keep on top of payments.

Helen Lord, CEO of the Vulnerability Registration Service, said: “Vulnerable people are trying to keep their heads above water and trying to access any finance that is available to them. But it appears that the only option opening up to them is higher cost finance, which they can’t really afford.

“When these avenues are exhausted, and they are being chased for payment, they panic and can see loan sharks as their only way out, only to find themselves trapped in a cycle of debt and extreme misery.

“The research highlights how crucial it is for legal credit lenders and providers to do much more to identify their vulnerable customers, so they can adjust their approach, offer more affordable options and ultimately ensure their treatment of them is fair and appropriate to their circumstances.

Placing pressure on people who have already have debts that are spiralling out of control is pushing them into the hands of illegal money lenders who will make their lives a living hell.”

Tony Quigley, Head of the England Illegal Money Lending Team, said: “Loan sharks are predatory, exploitive and dangerous. They lure victims in with false promises and a seemingly safe place to turn for help but once you are in, these unscrupulous lenders trap you into a cycle of debt and make it as hard as possible for you to escape. 

“We’re committed to ending this kind of exploitation once and for all by making sure loan sharks are taken off the streets. Now more than ever we need to expose these criminals for what they are and protect those most at risk of financial harm.

“If you are struggling to make ends meet, don’t be afraid to reach out and ask for help. There are many agencies out there that can provide support and help get your finances back on track. 

“Loan sharks should always be avoided as they will make your situation much worse and cause significant damage to your physical and mental health. If you need help dealing with loan sharks, our helpline is available 24 hours a day on 0300 555 2222”

The Vulnerability Registration Service and the England Illegal Money Lending Team formed a unique and powerful partnership last year to enable service providers (i.e. banks, utilities, mobile phone companies, local authorities, councils…etc.) to play a vital and active role in protecting those customers who have fallen victim to loan sharks from further harm.

For anyone affected by loan sharks, confidential advice and support is available from the Illegal Money Lending Team. Call the Stop Loan Sharks 24 Hour Helpline on 0300 555 2222 or visit the website for more information at www.stoploansharks.co.uk 

National Stop Loan Sharks Week runs from the 26 September to the 2 October and aims to highlight the help available to those that have been targeted by loan sharks, as well as raise awareness of this hidden crime in communities.

For more information on the Vulnerability Registration Service, visit: 

https://www.vulnerabilityregistrationservice.co.uk/

Cost of Living Crisis: website support

The Scottish Government has launched a new website to help with the cost of living crisis.

The website has a range of information on support available for households facing rising energy, housing and other costs.

Developed by the Scottish Government as a ‘one stop shop’ to help those struggling with the cost of living crisis, the website includes information on help available for households to meet rising energy, housing and other costs.

It also provides details on accessing Scottish and UK social security payments, including online benefit calculators, as well as wider health and wellbeing information.

A Programme for Government 2022-23 commitment, it will be supported by a nationwide media campaign to raise awareness of the website and signpost people impacted by rising costs to the help available.

The website was launched by Social Justice Secretary Shona Robison during a visit to debt help service in Tollcross, run by charity Christians Against Poverty.

Shona Robison said: “I know that people are struggling with the cost of living crisis right now and may not know where to turn for help. Our cost of living website is a trustworthy online resource with information on the wide range of vital support available.

“No one should feel alone in this crisis and this website, along with our campaign, aims to encourage people to find out if they are eligible for the extensive support available to access the advice they need. We want everyone to get all the financial support and help that is available so I would encourage people to apply for the payments they are entitled to – it might be just the lifeline that is needed right now.

“We have allocated almost £3 billion in this financial year to contribute towards mitigating the increased cost of living crisis and the new website highlights the wide range of support at hand. Our package spans a range of support, for energy bills, childcare, health and travel, as well as social security payments that are not available anywhere else in the UK. The website is an important signpost towards them all.

“The cost of living crisis is impacting every household in the UK and the Scottish Government will continue to do everything within its powers and finite budget to ensure people are supported as far as possible.”

Scotland National Director for Christians Against Poverty, Emma Jackson, said: “We are deeply concerned about the impact of rising costs on low income households. Even before rising costs, over a third (36%) of CAP clients had to borrow to meet essential living costs and we know the consequences of problem debt can be devastating for people.

“The new cost of living website from the Scottish Government is a welcome step in helping people to find and access all the vital support that is available to them, including steps to maximise income. People need to know help is available. Now, more than ever, we need to take every action possible to support households who are being hit the hardest by the cost of living crisis.”

Claire (not her real name) is a single parent from Edinburgh who experienced problem debt after her son was born prematurely. She spent a lot of time at the hospital and his health and wellbeing was her primary focus. Due to the stress of this situation she wasn’t able to manage bills or work to earn money and debts began to mount.

Claire’s debt had a significant impact on her mental health. She lived in fear of debt collectors coming to the door and hid the letters in a drawer as she didn’t know how she would be able to pay them. She felt ashamed and embarrassed and for a long time she didn’t know where to turn.

Problem debt had such an impact on Claire’s mental health that she tried to take her own life twice. Claire heard about Christians Against Poverty through her local foodbank and once she met her debt coach she felt like a weight had been lifted and she was able to laugh again. She felt like CAP was her safe place and her befriender became like a mother to her.

Claire was able to go debt free in December 2021, however, she is still struggling on a low income. She already has to travel quite far to shop around and find the cheapest items. She is worried about how she will be able to keep going with rising costs.

She explained: “It’s unbelievable what things cost at the moment, it’s all gone up so much – food, electric, clothes for my son. It all costs so much and right now, I just don’t know how I am going to afford it all. I’ve worked hard to get back on track with my finances, but there isn’t enough to pay for all of these essential things that I need for my son. I don’t want to be in debt again.”

Find information on support available at http://gov.scot/costoflivingsupport