Santander has apologised to customers for a ‘techinal problem’ which saw customers unable to pay bills or access cash yesterday. The problem has now been resolved and the bank says some branches will open today.
In a statement issued last night Santander said: “All of our banking services are now working as normal.
“We are very sorry for the inconvenience you’ve experienced today. If you need help, some of our branches will be open on Sunday from 10am to 12pm. We’ll publish a list of these tomorrow.”
The bank has yet to fully explain the cause of the problem.
Gareth Shaw, Head of Money at Which?, said: “These technical issues will be causing stress for many Santander customers – with people reporting that they have been unable to make online payments or in some cases purchase food in their local supermarket.
“Customers can incur fines, penalties and fees when they’re not able to access their finances, so the bank must offer compensation to all those who have been impacted in this way.
“These problems demonstrate why it is vital that banks invest to ensure their systems are up to the task of protecting their customers’ accounts and maintaining the services they rely on.”
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