NHS 24 is celebrating the incredible efforts of its Call Handlers and Operators supporting the 111 service, particularly during recent months.
Call Handler and Operators are often the first people you talk to when dialling 111. It’s a skilled job, requiring dedication and care.
To recognise this valuable contribution, NHS 24 will be marking today -Friday October 2nd – as Call Handler and Call Operator Day with tributes being made to staff across Scotland.
These staff are supported by a range of clinical colleagues who understand first-hand the role and how important it is in supporting people who call 111.
Gail MacGregor, Head of Clinical Services at NHS 24’s Cardonald base, said: “Our colleagues provide an essential role as the gateway to our telephone services. As the initial point of contact, they set the first impression and provide support during some of the most difficult times of our caller’s lives.”
The 111 service provides non-emergency medical advice when GPs are not available, and has seen a huge increase in call volumes during the COVID-19 pandemic with calls doubling from 30,000 to 60,000 per week during lockdown.
NHS 24’s Chief Executive, Angiolina Foster, said it’s particularly important to recognise the efforts of staff following record numbers of calls: “Our Call Handlers and Call Operators are the lifeblood of NHS 24, and I have enormous respect for the job they do and the professionalism and care they bring to it.
“I really hope our staff enjoy their richly deserved day in the limelight.”
If you are too unwell to wait until your GP reopens, you can call NHS 24 via the 111 free-to-call number.
You may also find the information you need to manage your symptoms via www.nhsinform.scot, Scotland’s trusted health information site.
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