The Scottish Affairs Committee is to hold a one off session to investigate delivery charges for online purchases. Tuesday’s session will feature major online retailers, delivery companies and organisations that have looked into delivery charges, including Ofcom and Citizens Advice Scotland.
Areas of Scotland are subject to some of the highest fees and longest delivery times in the UK, and in some cases customers are refused any service at all. The issue is most severe in island communities and the Highlands where charges can be as high as £18.60 per delivery and goods arrive up to 3 days later than other parts of the UK. Many online businesses use private delivery firms who are not subject to the same service obligations as Royal Mail.
The session will examine how prevalent high delivery charges are in Scotland and which areas are most affected. It will investigate what information is available to consumers about charges and if additional costs reflect the real economic cost of delivering goods. Finally, it will look at what options exist for reducing or eliminating charges.
Announcing the session, Chair of the Scottish Affairs Committee, Pete Wishart MP commented: “High charges and lengthy delivery times are yet another thing that makes it just that little bit harder for people and businesses outside the major population centres in Scotland. If you are paying £15 more to get something delivered and having to wait three more days to receive it then it makes a real difference to whether your business is competitive or not.
“When we announced this session last month we invited the people of Scotland to tell us about their experiences of high delivery charges and the impact it has had on them. I am very pleased with the response we received and this will help inform our questioning.”
Tuesday 27 February
Committee Room 15, House of Commons
From 9.45am
- Nina Ballantyne, Programme and Postal Policy Team Manager, Citizens Advice Scotland
- Lindsey Fussell, Consumer Group Director, Ofcom
- David MacKenzie, Trading Standards Manager, Highland Council Trading Standards
From 10.45am
- Lesley Smith, Director of Public Policy, UK & Ireland, Amazon
- Laurence Garnett, Head of Home Delivery, Argos
- Mike Pitt, Director of UK Shipping and Logistics, eBay
From 11.30am
- Robert Gordon, Director, JBT
- Fraser Maclean, General Manager, Menzies Distribution
- Tim Jones, Director of Marketing, DPD
Further information:
- Consumers in Scotland’s island communities face a postcode penalty of nearly £19 extra (£18.60) to deliver goods they buy online – that’s a 500% mark up on the standard delivery price. Consumers in the Highlands are charged an extra £15 per delivery on average
- Of the 534 retailers CAS investigated, 335 of them (63%) charged extra for delivery to certain parts of the UK. 72% of those surcharges applied to consumers in Scotland.
- 55% of retailers who restricted the areas of the UK to which they would deliver refused to deliver goods to any Scottish islands
- 34% of retailers CAS investigated said that delivery would take longer for consumers in some parts of the UK. 39% of these retailers took an extra three or more days to deliver to consumers in certain parts of Scotland, with some customers waiting as long as 35 extra days for delivery compared the rest of the UK
- 69% of retailers CAS investigated did not offer delivery by Royal Mail, despite the Royal Mail’s universal service obligation meaning that delivery by this method costs the same across the UK.
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