Trusted Trader: choosing contractors with confidence

A new online directory, Edinburgh Trusted Trader, has been launched to help residents choose contractors with confidence.

Thirty-six traders and businesses have already signed up to Trusted Trader, creating a new ‘go-to list’ for people looking for services such as home repairs. After being checked by the Council’s Trading Standards team to ensure that they are compatible with the principles of the scheme, contractors are then accepted as members and their details added to the website. Customers can use the directory to find local contractors’ details with the reassurance that they are reliable and have been fully vetted.

Community Safety Leader, Councillor Cammy Day, was joined at the launch by representatives from Trusted Directory Services, who will manage the scheme along with Trading Standards, Police Scotland and trade members to mark the new site going live.

Cllr Day said: “Edinburgh Trusted Trader is an excellent resource for people who need work carried out on their home or communal area but want to make sure they are hiring reputable, reliable contractors. It’s not only good news for residents but also the businesses and traders listed who can promote themselves as members of the scheme and receive expert advice from our Trading Standards team.

“I am confident that this scheme will help build on consumer confidence in trades across the city and look forward to seeing more businesses and individuals signing up to be a Trusted Trader.”

Edinburgh Trusted Trader could reach more than 225,000 households and all members will be able to use the scheme’s logo on materials and vehicles. Residents who use the services can rate them afterwards and leave comments on the site for other users to read. The scheme also includes a dispute resolution process should there be any disagreements between customers and member businesses.

Similar directories have been successfully introduced in Dundee, West Lothian, East Lothian and Fife.

Edinburgh’s scheme was created after a public consultation found that many home owners are hesitant about organising shared repairs in common areas as that they don’t know how to find a trustworthy trader.

Any businesses or individuals interested in being listed with Edinburgh Trusted Trader can sign up online.