Edinburgh tenants have given Council housing in the city a vote of confidence in a new survey. Over 1000 Council tenants took part in the survey, which showed that satisfaction ratings are among the highest of any similar landlord in the UK.
Of those questioned, 89% were satisfied with the quality of their home, giving Edinburgh the highest score among similar landlords. 90% of participants responded that they are happy with the housing service they receive and only 4% responded that they are dissatisfied. Satisfaction levels with key services, customer care and engagement were either equal to or higher than other large landlords in the UK.
Neighbourhoods were also rated highly with 92% of tenants stating that they are happy with their neighbourhoods and only 2% were not.
Housing Convener, Councillor Ricky Henderson, said: “This feedback from tenants reinforces the high reputation of the Council’s housing service and is a real vote of confidence.
“The Scottish Housing Regulator has already awarded our housing service the highest grade of any local authority, so it is encouraging to see that our tenants are also satisfied with their homes and the service they receive.”
The Council has worked closely with Edinburgh Tenants Federation in designing the survey. Both organisations will work together to develop an action for any necessary improvements identified from the results.
Betty Stevenson, Convener of Edinburgh Tenants Federation, said: “The Federation has been closely involved in developing the survey and we are pleased with the results showing high satisfaction. We will be working with the Council to make sure that any identified improvements are put in place.”
Do you agree with those survey results? Are you saisfied with the city council’s housing service? Let us know!
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