Retail crime a “crisis that demands action’

  • BRC survey shows a 50% increase in levels of retail violence and abuse, to 1,300 incidents a day
  • Cost of theft doubled to £1.8 billion in 2022/23 with over 45,000 incidents a day
  • 60% of respondents say police response is “poor” or “very poor”

Violence and abuse against retail workers soared last year, with the latest figures from the British Retail Consortium’s (BRC) crime survey revealing that the number of incidents rose to 1,300 per day in 2022/23 from almost 870 per day the year before.

This rise comes despite retailers investing heavily in crime prevention, spending £1.2bn on measures such as CCTV, increased security personnel, and body worn cameras, up from £722m the previous year. The cost of theft to retailers went up to £1.8bn from £953m the previous year, meaning the total cost of crime to retailers stood at £3.3bn – double the previous year.

The BRC’s annual crime survey highlights the scale of violence and abuse faced by people working in retail. Incidents, which include racial abuse, sexual harassment, physical assault, and threats with weapons, are now on a par with the levels seen during the pandemic, when staff bore the brunt of some people’s frustration with Covid safety measures.

While the total number of incidents climbed, dissatisfaction with the police increased, with 60% of respondents describing the police response to incidents as ‘poor’ or ‘very poor’.

Retailers are calling on the Government to introduce a standalone offence of assaulting, threatening, or abusing a retail worker. This would send a clear message that this behaviour will not be tolerated, making retail workers feel safer in the workplace.

It would also mean the police have data that allows them to understand the scale of the issue, and to allocate sufficient resources to deal with it.

This would ensure that retail workers have the same protection under the law as they do in Scotland, where a similar offence was introduced in 2021.



Helen Dickinson OBE, Chief Executive of the British Retail Consortium, said:
“Despite retailers investing huge sums in crime prevention, violence and abuse against retail workers is climbing.

“With over 1,300 incidents every day, government can no longer ignore the plight of ordinary, hardworking retail colleagues. Teenagers taking on their first job, carers looking for part-time work, parents working around childcare.

“And while the violence can be over in a moment, the victims carry these experiences with them for a lifetime. And we all know the impact does not stop there – it affects their colleagues, friends, and the family our colleagues go home to. This is a crisis that demands action now.

“Criminals are being given a free pass to steal goods and to abuse and assault retail colleagues. No one should have to go to work fearing for their safety.

The Protection of Workers Act in Scotland already provides additional protection to retail workers, so why should our hardworking colleagues south of the border be offered less protection?

“It is vital that government takes action – introducing a new standalone offence for assaulting or abusing a retail worker.”



Katy Bourne OBE, Sussex Police & Crime Commissioner and APCC Lead for Business Crime, said: “The levels of retail crime described in this report reveal an unprecedented level of selfish lawlessness.

“Every day, retail staff are facing the consequences of shoplifters’ brazen behaviour and that’s why I have supported the call for a specific offence of assault on a shopworker.

“Our courts need to work more efficiently, and shoplifters need to be deterred from re-offending. That’s why I’m calling for my fellow Police & Crime Commissioners to focus their police forces on tackling shoplifting by making it a priority in their local Police & Crime Plans.”

Operation Moonbeam 2023: Keeping communities and emergency services safe over Bonfire season

Police Scotland will be deploying Public Order officers in support of community policing teams throughout the Hallowe’en and Bonfire Night period.

Since 2018, specialist resources have supported local officers across the country as part of Operation Moonbeam, following significant disorder and antisocial behaviour in 2017, which saw members of the emergency services, including police officers, attacked.

In 2022, parts of the country were subjected to unacceptable levels of firework-related criminality, which caused considerable distress to communities and resulted in high-value damage to property.

In response to this, an enhanced level of Public Order resource is being deployed during Operation Moonbeam 2023 to provide further support and protection to police officers, other emergency service workers and the general public.

In October last year, new legislation was introduced under the Fireworks and Pyrotechnic Articles (Scotland) Act This legislation makesthe proxy purchasing of fireworks for anyone under the age of 18 a criminal offence.

Those in breach of this legislation will be subject to a fine of £5,000, a six-month prison term, or both.

From this year, additional legislation under the Act has been introduced, which prohibits the carriage or use of a pyrotechnic article within a public place and allows officers to conduct stop and search activity on anyone they believe may be in possession of such items.

Operation Moonbeam was launched yesterday at a joint event in Edinburgh, alongside Crimestoppers, who launched their own campaign encouraging the public to report any intelligence they have on potential emergency service attacks, and the Scottish Fire and Rescue Service.

Assistant Chief Constable Tim Mairs, Gold Commander for Operation Moonbeam, said: “The overwhelming majority of the public wish to enjoy Bonfire Night safely and responsibly, but it is a small minority who intentionally use the festivities to cause fear and alarm within our communities and commit acts of damage and violence.

“I want to make it abundantly clear that such reckless behaviour, including targeting my officers and other emergency service personnel will not be tolerated and we will use all  the powers at our disposal to bring offenders to justice.

“Last year saw an escalation in incidents in specific parts of the country and we are increasing the level of public order resource available to communities this year to deter and respond to any offences.

“The new powers we have in relation to proxy purchasing and stop and search capabilities for anyone suspected to be in possession of pyrotechnics in a public place are yet another tool at our disposal to address fireworks-related crime.

“We want Bonfire Night to be a safe and enjoyable experience for anyone who choses to participate in it and a peaceful occasion for those who don’t. Please help us achieve this by ensuring your behaviour does not put yourself or others at risk.”

Give information anonymously here:

https://crimestoppers-uk.org/give-information/forms/give-information-anonymously

The Pegasus initiative: Action plan to tackle shoplifting launched

The UK Government has brought together retailers and policing to set out measures to tackle the rise in shoplifting, catch more offenders and keep retail workers safe.

Policing Minister Chris Philp chaired a meeting with senior police leaders and 13 of the UK’s biggest retailers yesterday to launch the Retail Crime Action Plan. 

Commissioned by the minister and published yesterday, the plan includes a police commitment to prioritise urgently attending the scene of shoplifting instances involving violence against a shop worker, where security guards have detained an offender or where attendance is needed to secure evidence. Police attendance will be assessed based on risk, and prolific or juvenile offenders will be treated with elevated priority. 

Police have also reaffirmed their pledge to follow up on any evidence that could reasonably lead to catching a perpetrator. Forces will step up targeted hotspot patrols in badly affected areas. 

The plan sets out advice for retailers on how to provide the best possible evidence for police to pursue in any case. They should send CCTV footage of the whole incident, and an image of the shoplifter from the digital evidence management system, as quickly as possible after an offence has been committed. 

Where CCTV or other digital images are secured, police will run this through the Police National Database using facial recognition technology to further aid efforts to identify and prosecute offenders – particularly prolific or potentially dangerous individuals.

A specialist new police team is also being created to build a comprehensive intelligence picture of the organised crime gangs that fuel many shoplifting incidents across the country, to help target and dismantle them.

The initiative, called Pegasus, is a business and policing partnership that will radically improve the way retailers are able to share intelligence with policing, to better understand the tactics used by organised retail crime gangs and identify more offenders. This will include development of a new information sharing platform and training for retailers.

Spearheaded by Katy Bourne, the Business Crime lead for the Association of Police and Crime Commissioners (APCC), Pegasus is the first national partnership of its kind. It is backed by the Home Office, John Lewis, the Co-op, M&S, Boots, Primark and several more, who have collectively pledged to provide over £840,000 to get the initiative off the ground.

Crime and Policing Minister Chris Philp said: “I want a new zero-tolerance approach to tackling shoplifting. It is a blight on our highstreets and communities and puts the livelihoods of traders at risk. I am determined to drive forward change.

“While it is encouraging to see a 29% increase in charges for shoplifting in the past year, the rise in offending is unacceptable and there is much more to do to stop it happening in the first place.

“That’s why we’re taking action and bringing together government, policing and business to commit to smarter, more joined up working when it comes to retail crime, which will help to drive down criminal behaviour and rebuild public confidence in the police response when it does occur.”

The majority of funding for Pegasus will go towards the creation of a dedicated team of specialist analysts and intelligence officers to work within OPAL, the national policing team that oversees intelligence on serious organised acquisitive crime.

OPAL is run by Detective Chief Superintendent Jim Taylor and overseen by North Wales Chief Constable Amanda Blakeman. Recruitment has already started, and the team will be operational later this month, delivering outcomes across the country by the New Year.

Pegasus will deliver a new digital interface to streamline information sharing between retailers and the police and also provide training for retailers on appropriate information and intelligence to share with policing.

Chief Constable Amanda Blakeman, National Police Chiefs’ Council Lead for Acquisitive Crime, said: “Dealing with retail crime requires a multi-faceted approach and through the launch of Pegasus, plus the Retail Crime Action Plan, we have bolstered the policing response to tackling offenders and supporting retailers in reducing shoplifting and attacks on retail staff.

“We welcome the collaboration between retailers, police and crime commissioners and policing through Project Pegasus which centralises intelligence and enhances our ability to identify and tackle the groups involved.

“We continue to target those prolific and habitual offenders whose behaviour causes misery and takes profit from our communities and retailers. Local police forces assess each report through a threat, harm and risk model to determine their police response and will deploy resources where they can be most effective in catching offenders and keeping people safe.”

Paul Gerrard, Campaigns, Public Affairs and Board Secretariat Director of the Co-op, said: “The Co-op has long called for greater police prioritisation so they tackle the rampant rise in retail crime especially those involving violence or prolific offenders; this is now what happens at present as our colleagues see every day.

“We, therefore, welcome the commitments in the ‘Retail Crime Action Plan’ to attend incidents of violence, incidents where offenders have been detained and ensure all evidence is collected so every reasonable line of enquiry can be followed.

“Alongside Operation Pegasus, which the Co-op is helping to fund, we are hopeful that this will mark the point at which the police will provide the support to protect shopworkers and shops so they can help the communities they serve thrive.

“The Co-op stands ready to work with every police force to ensure our colleagues and the shops they work in can continue to serve their communities.”

Katy Bourne, PCC and APCC National Lead for Business and Retail Crime, said:  “Pegasus will be a game changer in the fight against retail crime providing for the first time an accurate national picture of the organised groups from local families to cross border criminals driving organised shop theft. 

“Retailers will agree ways to capture information that can be shared and analysed to create intelligence packages for police forces to target and track perpetrators. I am very grateful to all the contributors to Pegasus and to Mitie in particular for helping to get Pegasus airborne.”

Nicki Juniper, Head of Security for the John Lewis Partnership, said: “While there’s no silver bullet for tackling retail crime, we welcome this significant step forward.

“Retail crime is not victimless, it has an impact on Partners, customers and on prices. We look forward to continuing to work collaboratively with police and others in the sector to keep our Partners and customers safe.

Witness appeal following Comiston collision

About 1750 hours, Friday 11 August 2023, a small black vehicle travelling south has turned right into Comiston View from Comiston Road in Edinburgh.

At this time, a cyclist has been cycling north and, on crossing the bell mouth of the junction, has collided with the side of the vehicle, resulting in him falling off to his injury. The vehicle has not stopped. The cyclist was taken to the ERI where he required stitches to his leg. His pedal cycle was broken in three places.

The vehicle has been described as a Toyota, possibly a Yaris or Aygo, with tinted rear windows.

Anyone who was in the area around the time of the event and has witnessed the incident or has dashcam footage is encouraged to contact 101, quoting incident number 3164 of 11th August 2023.

Police seek witnesses to fatal road accident on Oswald Road

A 52-year-old man has died following a one-vehicle road crash on Oswald Road, Edinburgh, at the junction with South Oswald Road.

The crash involved a silver Ford Focus Zetec and took place around 5.10pm on Sunday, 29 January, 2023. The driver was taken to the Royal Infirmary of Edinburgh, where he was pronounced dead.

The road was closed until 8.55pm.

Sergeant Jill Kirkpatrick, from the Edinburgh Road Policing Unit, said: “Our thoughts are very much with the deceased’s family and friends at this time.

“Our enquiries into this incident remain ongoing and we continue to appeal to anyone who was in the Oswald Road area, or who believes they saw the Ford Focus nearby prior to the crash, to please come forward.

“We are also keen to speak to anyone in the area who may have dashcam or private CCTV footage, as we carry out enquiries into this incident.

“Anyone with information should call police on 101, quoting incident 2466 of 29 January, 2023.”

Lothian Road assault: Do you know this woman?

Detectives in Edinburgh have released images of a woman who may be able to assist an investigation into an assault which occurred on Lothian Road on Saturday 19 November 2022, around 3.30am.

The woman is described as white, 5’4″ – 5’6″, of medium build, in her mid to late 20’s, with long shoulder length blonde hair.

She was wearing a beige/cream shirt-dress and white boots with a black handbag.

Detective Constable Neill Watt said: “Our enquiries into the incident are ongoing and we would urge the woman or anyone who recognises her, or anyone with any other information to please get in touch.

“You can call 101, quoting reference 0570 of 19 November, 2022, or call Crimestoppers anonymously on 0800 555 111.”

PM Rishi Sunak takes action to stop disruptive protests

LIBERTY: ‘This latest attack on our rights must be resisted.’

Prime Minister Rishi Sunak is ‘backing the police’ to clamp down on highly disruptive and dangerous protests, under plans announced today.

Through an amendment tabled to the Public Order Bill, the Government will broaden the legal definition of ‘serious disruption’, giving police greater flexibility and clarity over when to intervene to stop the disruptive minority who use tactics such as blocking roads and slow marching to inflict misery on the public.

While the Government has already given police additional powers to prevent protestors using guerrilla tactics, police chiefs have told the Prime Minister that there is some uncertainty over what reaches the threshold of ‘serious disruption’.

The changes introduced today will give police officers absolute clarity over when they should step in. In practice, this will mean:

  • police will not need to wait for disruption to take place and can shut protests down before chaos erupts
  • police will not need to treat a series of protests by the same group as standalone incidents but will be able to consider their total impact
  • police will be able to consider long-running campaigns designed to cause repeat disruption over a period of days or weeks

Prime Minister Rishi Sunak said: “The right to protest is a fundamental principle of our democracy, but this is not absolute. A balance must be struck between the rights of individuals and the rights of the hard-working majority to go about their day-to-day business.

“We cannot have protests conducted by a small minority disrupting the lives of the ordinary public. It’s not acceptable and we’re going to bring it to an end.

“The police asked us for more clarity to crack down on these guerrilla tactics, and we have listened.”

Commissioner of the Metropolitan Police Service, Sir Mark Rowley said: “The Met has a long history of policing protests, responding quickly and effectively to incidents involving crime and where serious disruption is caused, often in challenging situations. We have specialist officers trained to deal with a range of tactics, but this is complex, time-consuming work.

“It is clearly understood that everybody has the right to protest. Increasingly however police are getting drawn into complex legal arguments about the balance between that right to protest and the rights of others to go about their daily lives free from serious disruption. The lack of clarity in the legislation and the increasing complexity of the case law is making this more difficult and more contested.

“It is for Parliament to decide the law, and along with other police chiefs, I made the case for a clearer legal framework in relation to protest, obstruction and public nuisance laws. We have not sought any new powers to curtail or constrain protest, but have asked for legal clarity about where the balance of rights should be struck.

“I welcome the government’s proposal to introduce a legal definition of “serious disruption” and “reasonable excuse”. In practical terms, Parliament providing such clarity will create a clearer line for the police to enforce when protests impact upon others who simply wish to go about their lawful business.”

National Police Chiefs’ Council Lead for Public Order and Public Safety, Chief Constable BJ Harrington, said: ““We welcome the constructive conversations with government over more clearly defining serious disruption. This will support officers in confidently and quickly taking action and making arrests where appropriate.

“Policing is not anti-protest, but there is a difference between protest and criminal activism, and we are committed to responding quickly and effectively to activists who deliberately disrupt people’s lives through dangerous, reckless, and criminal acts.

“Police have a responsibility to appropriately balance the rights of the public who are going about their daily business lawfully and the rights of those protesting.”

The College of Policing have confirmed today that they will produce guidance outlining the additional powers given to officers over the last year.

National Highways is also reviewing its guidance, taking learnings from previous protests to ensure that roads are reopened as quickly as it is safe to do so.

Today’s announcement is the latest step in the UK Government’s continued commitment to tackle the highly disruptive protests that the British public have been increasingly subjected to over the last few years’.

Through the Police, Crime, Sentencing and Courts Act, the Government introduced a statutory offence of public nuisance and created powers for the police to place conditions on unjustifiably noisy protests and increased the sentences for obstructing the highway. 

Measures already announced in the Public Order Bill include creating a new criminal offence for interfering with key national infrastructure and for ‘locking-on’.

The Prime Minister also sat down with the Home Secretary and police chiefs in December to give a clear message that the Government expects protesters who disrupt the lives of others to be swiftly removed and arrested.

LIBERTY: PROPOSED NEW POLICE POWERS TO ARREST PROTESTERS BEFORE DISRUPTION BEGINS MUST BE RESISTED

Responding to news that the Government have introduced an amendment to the Public Order Bill that will give police new powers to arrest protesters on the chance that they intend to cause serious disruption, Director of Liberty Martha Spurrier said: “Protest is a fundamental right, not a gift from the State. But our right to protest continues to be attacked by a Government determined to silence people and hide from accountability.

“These new proposals should be seen for what they are: a desperate attempt to shut down any route for ordinary people to make their voices heard. Allowing the police to shut down protests before any disruption has taken place simply on the off-chance that it might sets a dangerous precedent, not to mention making the job of officers policing protests much more complex.

“From championing refugee rights to raising the alarm on the cost-of-living crisis, striking for workers’ rights, and fighting for racial and climate justice, protest today remains a crucial way for people to hold the Government to account. This latest attack on our rights must be resisted.”

Three jailed over county lines activity between London and Edinburgh

Three men have been jailed after pleading guilty to running a county drug line between London and Edinburgh.

Michael Orguns, 24, Harrison Kimpembe, 27 and Kalil Nuur, 20, all from London were sentenced at the High Court in Glasgow today (Friday, 13 January).

They had previously pleaded guilty to drug supply offences in connection with £130,000 worth of heroin and crack cocaine recovered in Edinburgh between 6 April and the October, 2021.

Michael Orguns

Orguns (above), who was recognised by the court as being in control of the drug line and principal member of the group, was sentenced to five years and three months.

Kimpembe (above) was sentenced to five years and Nuur sentenced to three years and nine months imprisonment.

It followed an investigation by the specialist Edinburgh County Lines Unit.

Detective Sergeant David Wright said: “We welcome the conviction of these three men and this significant recovery of controlled drugs and subsequent conviction sends a strong message to those who deal drugs in our communities.

“We are committed to identifying and disrupting the supply chains which bring drugs into Edinburgh and we worked closely with our colleagues in the Metropolitan Police to identify those involved.”

“The county lines model shows crime does not respect borders and we are committed to identifying and bringing offenders such as Kimpembe, Orguns and Nuur to justice, wherever in the country they are based.

“Intelligence is the lifeblood of investigations such as this. Communities should not have to tolerate the damage caused by drugs and I would urge anyone with information which can help us deal with those responsible to pass this on.”

“If anyone has any concerns regarding the abuse of controlled drugs, or anyone who may be involved in the supply of controlled drugs, they are urged to contact Police on 101 or call Crimestoppers anonymously on 0800 555 111.”

Investigation underway following fatal shooting of a child in Liverpool

Police in Liverpool have launched an investigation following the tragic fatal shooting of a child in Knotty Ash last night, Monday 22nd August.

Officers attended at a house on Kingsheath Avenue at 10pm after reports that an unknown male had fired a gun inside the property.

A nine-year-old girl suffered a gunshot injury to the chest and was taken to hospital in a critical condition. She has since sadly died.

Next of kin have been informed and are being supported by specially trained family liaison officers.

A man also suffered gunshot wounds to his body and a woman suffered a gunshot injury to her hand during the incident inside the house.

They have both been taken to hospital for treatment for their injuries.

An investigation is underway and house-to-house, CCTV and forensic enquiries are in the process of being carried out. A cordon is also in place.

Assistant Chief Constable Jenny Sims said: “This is a truly shocking incident in which tragically a young and innocent girl has been shot and sadly died.

“Our thoughts and condolences go to her family and friends at this very difficult time. No parent should ever have to suffer the loss of a child in these dreadful circumstances.

“This crime is abhorrent and our communities must come forward and tell us who is responsible.

“This cowardly individual does not deserve to be walking the streets and I would urge those who know anything to speak to us and tell us what they know so that we can put the person responsible behind bars where they belong.

“We are carrying out a number of lines of enquiry as a matter of urgency and would ask for dashcam, CCTV or mobile phone footage from anyone who lives, works or was visiting the area of Kingsheath Avenue last night.”

The shooting comes on the 15th anniversary of the death of eleven year old Liverpool schoolboy Rhys Jones, who was shot while making his way home from football training.