Tag: NHS 24

NHS 24: Prescription advice for holiday closures

Know how to stay on top of prescriptions – festive advice from NHS 24.

NHS 24 are advising people in Scotland to check their prescription medication and ensure they have enough to last throughout the festive holidays.

Dr John McAnaw, a pharmacist and NHS 24’s Associate Clinical Director, explains why it’s essential that people put health at the top of their festive ‘to-do’ list,

‘Over the holidays every year, NHS 24 receives thousands of calls from the public who have run out of essential prescribed medication. This can obviously be a very stressful situation for most people, however, by being organised and ordering any required prescriptions in advance, this would avoid this scenario and ensure that the 111 service can help more people who require urgent healthcare advice.

‘Due to both Christmas and Hogmanay falling on a weekend this year, many pharmacies and healthcare providers will be closed for a period of four days on each occasion. Therefore it is so important that people plan ahead, order only what they need and pick it up in plenty of time before these holidays.

‘To ensure you have all medication you require, please check what medication you already have and order any additional supplies you need by Friday 16th December. This will give both your GP practice and pharmacy time to process requests at what is already a very busy time of year for them.’

Dr McAnaw’s advice is part of a NHS Scotland national health campaign ‘Healthy Know How.’ The campaign provides advice on how to stay well and enjoy the festivities, avoiding the need to get medical help over the holidays.

Tips include:

  • Know how to stay on top of prescriptions. Order only what is needed and pick them up in plenty of time before the festive holidays.
  • Know how to be prepared for common illnesses. Ensure you have some remedies in the house.
  • Know how to check symptoms if you do become unwell. NHS inform’s symptom checkers can give you all the health advice you need online.
  • Know how to get the right care, in the right place. Further medical advice can be found during the week by contacting your GP, pharmacist, dentist or optometrist. For out of hours or during holiday closures call NHS 24 on 111.

More details on the Healthy Know How campaign can be found here – 

www.nhsinform.scot/winter

NHS 24 launches new advice app

NHS 24 Online – a new way to access health advice and wellbeing services in Scotland

Feeling unwell? If you or someone you care for is under the weather you can now find out more about your symptoms, when you can self-care and what to do if your condition worsens and you need medical help via a new, easy to use mobile app from NHS 24.

The NHS 24 Online app allows people to check symptoms to find out what to do next. There is also a chatbot function to answer questions and find out how to get further advice for a range of issues including running out of medicine or help for:

  • Eye problems
  • Flu-like illness
  • Lower back pain
  • Urinary tract infections (UTIs)

The App can also help people find their nearest health and care services using postcodes or location data. It will detail how far away each service is, if it is open or closed, and the contact details for that service.

‘NHS 24 Online’ is available for both Android and iOS devices and free to download now.

Dr Laura Ryan, NHS 24’s Medical Director said the app offers people more choice in the way can get the help and advice they need: “Mobile devices have changed the way we do lots of things on a day-to-day basis and we hope the new NHS 24 Online app will make it easier for people to check their symptoms, and if they need further help to find local services at the press of a button.

“By downloading NHS 24 Online, people in Scotland will be able to get health advice from a trustworthy source in a fast and convenient way. And if more help is needed, the app will also provide information on where to access the right care in the right place.”

Please note this is a first iteration of the app – future developments and enhancements are planned for 2023.

The NHS 24 Online app is available to download for free on the Google Play Store for Android devices and the App Store for Apple devices.

https://nhs24.info/app-apple

https://nhs24.info/app-android

Health Secretary launches NHS Scotland’s winter campaign

People across Scotland are being encouraged to include health as part of their festive preparations so that seasonal illnesses can be managed well at home. It is hoped that by following the tips and advice in the ‘Healthy Know How’ campaign the public will enjoy the festivities without having to seek health advice unless it is urgent or an emergency.

Humza Yousaf, the Cabinet Secretary for Health and Social Care launched the ‘Healthy Know How’ winter campaign at NHS 24’s newest contact centre in Hillington, Glasgow.

Meeting staff at NHS 24, Mr Yousaf said healthy know how can help us stay well this winter: “Nobody wants to be unwell, especially over the festive holidays, and these few simple steps can help everyone manage common illnesses and avoid the need to interrupt the festivities with a trip to the pharmacy or GP.

“This is going to be the most challenging winter for our health service, and a lot of the ailments for which people access out-of-hours care can be easily managed at home. NHS 24’s 111 service is always busy over the holiday period, but roughly a third of calls to 111 result in safe, self-care advice at home.

“If this campaign can encourage people to care for common seasonal conditions at home, that will leave our frontline services free to help those with more serious conditions.

“By taking a few simple steps we can all do our bit to help support our health services this winter.”

Healthy know how tips to keep well this winter include:

Details on the Healthy Know How campaign and the full range of winter health advice can be found here – www.nhsinform.scot/winter

Cabinet Secretary for Health launches NHS Scotland’s winter campaign People across Scotland are being encouraged to include health as part of their festive preparations so that seasonal illnesses can be managed well at home. It is hoped that by following the tips and advice in the ‘Healthy Know How’ campaign the public will enjoy the festivities without having to seek health advice unless it is urgent or an emergency. Humza Yousaf, the Cabinet Secretary for Health and Social Care launched the ‘Healthy Know How’ winter campaign at NHS 24’s newest contact centre in Hillington, Glasgow. L/R Pic Peter Devlin

‘It’s OK to Ask’ campaign

‘It’s OK to Ask’ – supporting patients in Scotland to ask the right questions about their healthcare

Through the ‘It’s OK to Ask’ campaign, people in Scotland are being encouraged to ask their healthcare providers more questions about their treatment and be more involved in decisions around their care.

The campaign aims to break down communication barriers and create open, positive conversations to ensure patients have full information on the options available for their care and treatment.

Patients are being asked to consider four key questions when they next attend an appointment, or discuss their care with a healthcare professional:

  • What are the benefits of my treatment?
  • What are the risks of my treatment?
  • Any alternative treatments I can try?
  • What if I do nothing?

John McAnaw, Associate Clinical Director at NHS 24 said: ‘The ‘It’s OK to Ask’ campaign was designed to help people feel empowered to ask for more information about their care during discussions with health professionals.

‘We understand it can sometimes feel intimidating or even scary to ask for more information when you are in a healthcare setting, but our healthcare colleagues throughout the NHS will be delighted to help with any questions you may have.

‘By feeling supported and encouraged to freely ask questions and get more advice on the available options, we hope that more patients feel involved in decisions about their care and treatment, and they make more educated, informed choices about what is right for them.’

The campaign is being promoted through digital advertising and is supported by NHS Scotland. More information, including a free-to-download patient leaflet and translations into other languages, can be found on 

NHS inform:  – nhsinform.scot/campaigns/its-ok-to-ask

Student health advice from NHS 24

During September students all over Scotland are preparing to start or resume their studies at college or university. As many students will be travelling away from home for the first time, NHS 24 wish to highlight the importance of knowing where to get the right health advice in their new area.

NHS 24’s student health campaign provides details on where to access services such as GPs, dentists, pharmacies, out of hours and urgent care in Scotland. Information on subjects such as immunisations, mental health support and Scotland’s Service Directory are also included.

Representatives from NHS 24 are also visiting numerous colleges and universities throughout Scotland through a programme of ‘health roadshows.’

Michelle Sinclair, Engagement Manager for NHS 24 explains: ‘It’s been a tough couple of years for everyone during the COVID-19 pandemic, and students have made adjustments by switching to online learning at various times during the past two academic years.

‘Attending various freshers and welcome events in person has been really brilliant to promote NHS 24’s 111 service and the health information available on NHS inform.  It really makes the difference to be able to provide advice face to face about student’s health requirements, and we get asked a huge variety of questions on a lot of different subjects.’

Dr Laura Ryan, a GP and NHS 24’s Medical Director adds: “It’s an exciting time for students and their families while they prepare to say goodbye to their loved ones to start their studies.

“Health information can quickly slide to the bottom of the ‘to do’ list when you are making plans to move to a different part of the country, but it’s really important you know when and where to access the service you need if you have a health concern.

“If you’ve moved away from your local area to go to college or university, you must register with a new local GP practice. This also includes students who have moved from elsewhere in Scotland, elsewhere in the UK, and abroad. You should also register with a local dentist.

“NHS inform has lots of information on how to access services in your area. By being prepared and following the advice in our student health campaign, this will avoid delays in accessing the care you need, should you require it.”

Stay safe in the sun – summer health advice from NHS 24

With more hot weather forecast this week, NHS 24 are offering advice on how to stay safe in the sun as part of their summer health campaign ‘Hello Summer.’

Dr Laura Ryan, a GP and NHS 24’s Medical Director said: ‘We’ve had a few really hot and sunny days in Scotland this summer, which is brilliant for everyone to spend a lot of time outdoors.

‘Unfortunately, the hot weather isn’t good news for everyone, and it’s really important we follow some simple rules to ensure we avoid becoming unwell.

‘When it comes to being safe in the sun, prevention is definitely better than cure. It is best to avoid being in the sun between 12 noon and 3pm if possible. If you need to be outdoors, we advise that everyone, uses a high factor sun protection cream. The best quality lotions block both UVA and UVB rays. Also wear loose-fitting, light-weight clothing that covers your body.

‘If you’re unfortunate to become sunburnt, there’s simple steps to take to lessen the discomfort. The most obvious piece of advice is to avoid being in the sun at all until the redness subsides and don’t burst any blisters. Cool showers or applying cool towels to your body can provide some relief, using moisturiser which contains aloe vera after your shower, or taking painkillers can help with any painful or tight skin. However please check that pain relief such as paracetamol or ibuprofen is safe for you to take.

‘Another weather-related condition which I wish to draw attention to is heat exhaustion or heat stroke.’

Signs or symptoms of heat stroke can include headache, feeling confused or dizzy, rapid pulse or fast breathing, body cramps (in the arms, legs and stomach), sick or vomiting, feeling dehydrated or thirsty, pale, sweaty or clammy skin, a high temperature of 38C or above.

Dr Laura Ryan continued: ‘If someone is showing signs of heat exhaustion, they need to be shaded from the sun and cooled down. Heat exhaustion is not normally serious if the person is treated within 30 minutes and symptoms begin to improve.

‘If there is no improvement in the person’s condition, but they are conscious, alert and responding normally call your local GP during opening hours for further advice. If your GP is closed, call NHS 24 on 111. If you feel their condition is in any way life-threatening, dial 999 and ask for an ambulance.

‘I really encourage everyone to visit NHS inform as it has some great advice on how to stay safe in the sun. By being prepared and following these simple tips, I hope more people will be happy and healthy this summer.’

Summer health advice from NHS 24: bites and stings

NHS 24 are offering advice on how to treat bites and stings as part of their summer health campaign ‘Hello Summer.‘

Dr Laura Ryan, a GP and NHS 24’s Medical Director said: ‘We’ve had great weather this summer which means we’ve been able to enjoy the outdoors without having to remember an umbrella! But that does mean we’re more at risk of a being bitten or stung by an insect so it’s handy to know how to treat them.

‘Insect bites and stings are common and usually only cause minor irritation such as minor pain, itching or swelling. These normally resolve themselves, and your local pharmacist will be happy to provide advice on antihistamines or creams which can help with the symptoms.

‘Rarely, some stings can trigger a serious allergic reaction. If you feel it is an emergency, then dial 999.’

In the UK, insects that bite include midges, mosquitoes, fleas, bedbugs and, although not strictly insects, spiders, mites, and ticks, which are arachnids. Insects that sting include bees, wasps, and hornets.

Dr Laura Ryan continued: ‘As Lyme disease is on the rise in Scotland, we also wish to draw particular attention to tick bites. Lyme disease is a bacterial infection spread to humans by infected ticks. It is usually mild but can be serious if not treated.

‘It is important to be vigilant for ticks when you have been out walking in areas such as woods or fields. If you find you have a tick bite remove it safely by using a tick removal tool, such as a tick twister or tick card. If these aren’t available, you can use a pair of fine-toothed tweezers. Afterwards, wash your skin with soap and apply antiseptic cream around the bite.

‘There is no need to consult your GP if you have been bitten and have no symptoms. However, if a rash or any flu-like symptoms appear it is important to take pictures of the site and contact your GP for an appointment straight away.

‘I really encourage the public to visit NHS inform for advice on what to if you are bitten or stung by an insect. I hope by providing this info a lot more people will have a happy and healthy summer.”

NHS inform’s guide on bites and stings can be found here :

www.nhsinform.scot/illnesses-and-conditions/injuries/skin-injuries/insect-bites-and-stings

For more hints and tips on how to stay healthy this summer :

www.nhsinform.scot/summer

General advice and information on how to stay healthy can be found at: 

www.nhsinform.scot

NHS 24: Safe summer play for kids – tips and health advice

As part of their summer health campaign, ‘Hello Summer,’ NHS 24 are offering advice about what to do if a child hurts themselves while playing outside during the holidays.

Dr Laura Ryan, a GP and NHS 24’s Medical Director said: ‘We’re halfway through the summer holidays, and as the weather has been so good it has been a great opportunity for young people to play outside and get some exercise.

“While it is brilliant that they are getting a chance to get some fresh air and stretch their legs, this can also mean there is an increased risk of a wee accident.

‘If that happens it is important that you check that there is no serious damage. Ensure that the child is conscious, alert and responding normally. If not, dial 999 and ask for an ambulance.

‘Fortunately, most of the time injuries are small and can be soothed by a cuddle to help with the shock and a dose of child-appropriate painkiller such as Calpol if there is any pain. Your local pharmacist will be happy to provide advice on child medications and treating simple injuries yourself.

‘If your child continues to be in pain, you can check our health information website NHS inform – there’s lots of information and advice there for you. If you think you need more help, call NHS 24 on 111 and our team can assess what is the most appropriate care for your child.

‘If you need to take them to a minor injuries unit for example, we work in partnership with your local health board to arrange the next steps. This could be a call back from their team or an appointment to visit, which should also lessen any waiting time.

‘By following this advice, we hope that many more people will have a happy and stress-free break this summer.’

For more hints and tips on how to stay healthy this summer – https://www.nhsinform.scot/summer

General advice and information on how to stay healthy can be found at www.nhsinform.scot.

‘Hello Summer’: NHS 24 launch summer health campaign

With the summer holidays now fully underway across Scotland, NHS 24 is sharing summer health advice to keep people happy and healthy throughout the season. 

The campaign ‘Hello Summer’ signposts people to the correct health advice and services if they need help during the holidays. Topics such as hay fever, sun safety, kids’ injuries, BBQ food safety and hydration will all be covered.

Dr Paul Perry, a GP and Associate Medical Director at NHS 24, says: ‘The summer holidays are a great chance for family, friends and communities to spend time together and relax in hopefully nicer weather or travel further afield to enjoy a break away from home.

“It’s worth remembering a few small steps that can keep you and your family safe from common summer health issues such as hay fever, sunburn and insect bites. Most summer health complaints can be safely treated at home, so our ‘Hello Summer’ campaign will help people to avoid illness and when and where to seek medical advice if needed.”

General advice and information on how to stay healthy can be found at www.nhsinform.scot.