Financial advice where people need it

ADVICE UK FUNDING FOR GRANTON INFORMATION CENTRE

People struggling to manage their household finances can now benefit from increased support in a range of community settings thanks to a new accessible advice fund.

Almost £1 million has been distributed to partnerships between advice agencies and other local services such as schools, charities, hospitals and mental health services.

The fund will build on the success of the Welfare Advice and Health Partnerships initiative that put dedicated advisers into 180 GP practices in some of Scotland’s most deprived and rural areas – helping to reach those most in need.

Granton Information Centre launched the very first pilot in Scotland when they partnered with Muirhouse Medical Centre. Since that first successful partnership the outreach service has been expanded and GIC now delivers advice at GP practices across the city in Crewe Medical Centre, Ladywell, Barclays Medical Practice at East Craigs and Restalrig Park.

The new funding will enable Granton Information Centre to deliver new services in partnership with Pilton Community Health Project, The Ripple Project and Saheliya.

Two other Edinburgh projects have also received accessible advice funding. CHAI Edinburgh will partner with Rock Trust, and Harbour Homes (formerly Port of Leith Housing Association) with YMCA Edinburgh.

There will be a particular emphasis on providing advice to those who are traditionally hardest to help or who have not sought advice before.

Housing Minister Paul McLennan said: “The cost of living crisis is putting many households across Scotland under huge strain. Advice services play an increasingly critical role across Scotland’s communities by helping people to access support and benefits they may be entitled to, as well as helping them to understand their rights.

“This funding is part of more than £12.3 million that the Scottish Government is providing this year to support income maximisation, welfare and debt advice services. It will ensure we provide people with advice in places where they are more likely to already be, and we will focus particularly on reaching families.

“We know that early access to advice can make a dramatic difference to people’s financial situation and prevent issues – including debt – escalating.”

Grants are being distributed on behalf of the Scottish Government by Advice UK, the largest support network for independent advice organisations in the UK.

Projects with a focus on families, including disabled or single parents, those caring for a disabled person and parents from minority ethnic communities are among those which have been successful in securing funding.

The scheme is funded in part through the Scottish allocation from the Debt Advice Levy, which is raised by the UK Financial Conduct Authority by applying a levy to UK Clearing banks and consumer credit businesses.

Evidence from the Glasgow Centre for Population Health has highlighted the success of embedding welfare advice in GP surgeries. Initial findings from an interim report, conducted by the Improvement Service and covering the period between January 2022 and March 2023, showed that 89% of the almost 10,000 Welfare Advice and Health Partnership service users were ‘new’ users of advice – highlighting that the provision of welfare advice in accessible and trusted settings is allowing wider populations to engage with vital services.

The Scottish Government estimates that more than 60,000 people were supported by Scottish Government-funded debt advice services in 2022-23.

Humzah Yousaf announces another £1 million to tackle health inequalities

First Minister Humzah Yousaf has announced additional support for general practices in most deprived areas. People living in some of Scotland’s most deprived communities will benefit from an additional £1 million of funding to help tackle health inequalities.

The Inclusion Health Action in General Practice programme provides targeted funding for support to patients whose social circumstances have a negative impact on their health.

The funding is allocated directly to practices which are in the NHS Greater Glasgow and Clyde Health Board area and feature on the list of 100 most deprived practices in Scotland.

First Minister Humza Yousaf made the announcement as he visited the New Gorbals Health Centre in Glasgow.

The First Minister said: “General practice is at the heart of our communities and is uniquely placed to deliver the care and support needed by patients who experience health inequalities.

“Of the one hundred poorest practices in the whole of Scotland, shockingly 81 currently sit within the Greater Glasgow and Clyde Health Board area – a statistic I am determined to change.

“This additional funding of £1 million will build on the foundations of previous funding. At a time when the cost of living crisis is widening health inequalities, this is an important step that supports our commitments to prevention and early intervention with patients at highest risk of poor health.”

Lorna Kelly, Chair of the Primary Care Health Inequalities Development Group said: “The NHS needs to be at its best where it is needed the most, or health inequalities will continue to worsen.

“This additional resource to general practices serving the most deprived communities in Scotland is therefore very welcome.”

NHS Lothian: Choose the right care in the right place

Get the right care in the right place:

Self-help guides: NHS Inform

Advice about minor illnesses, treatments and medication: Pharmacy

Non-urgent treatment: GP

Urgent, but not life-threatening, help: NHS24 at 111

In a life-threatening emergency, always call 999.

Increasing mental health support in GP practices

Funding to reach £40 million a year

More mental health and wellbeing services will be provided within GP practices and community settings, backed by investment of up to £40 million a year.

Under the new system, patients who need mental health support will find a range of professionals available through their doctor’s surgery, rather than having to rely solely on their GP or a referral elsewhere. These could include mental health nurses, psychologists, peer support workers, occupational therapists, and link workers.

Funding of £1.5 million has already been made available from the Mental Health Recovery and Renewal Fund. This will increase annually to support implementation of the new Mental Health and Wellbeing Primary Care Services, reaching an expected £40 million per year by 2024-25.

This could amount to more than £100 million by the end of this Parliament, substantially increasing the mental health workforce and transforming how support is delivered.

Minister for Mental Wellbeing Kevin Stewart said: “Mental ill health is one of the major public health challenges in Scotland. We know the pandemic has had a significant impact, which is why mental health has remained a priority throughout our response to COVID-19.

“Around a third of all GP consultations now has a mental health component. But the range and complexity of issues requires a more varied and comprehensive response.

“This new multi-disciplinary model will deliver our commitment to provide 1,000 additional dedicated mental health staff by 2026, supporting communities to improve their mental health.”

Deputy chair of BMA Scotland’s GP Committee Dr Andrew Cowie said: “Scotland’s mental health has suffered significantly throughout the COVID19 pandemic, and we welcome the additional mental health staff that will allow for our patients to access support within their communities.

“GP practices are most people’s first point of contact and it is important that there is a range of help and services available there. This is a welcome initiative and we look forward to working with the Scottish Government to develop the scheme and ensure all patients in Scotland can access better mental health in their communities.” 

Local Planning Guidance, to support integration authorities and local partners to plan and implement the new services, will be published on the Scottish Government’s website this week.

Services will also link to community support such as addiction services, food banks and benefit support, through a link worker dedicated to each GP practice.

North Edinburgh initiative to be rolled out across Scotland

Over £3 million for money advice services in GP surgeries

GP practices in some of the most deprived communities will receive £3.17 million to fund dedicated welfare rights advisors to address growing mental health concerns caused by money and housing insecurity.

The national roll out has been a long time coming: Granton Information Centre led the very first partnership when they introduced a pioneering new service at Muirhouse Medical Group over ten years ago!

Dr John Budd of The Access Practice, a member of The Deep End network of GP surgeries in Scotland which cover the 100 most deprived patient populations, explained the benefits of the service when he addressed a Holyrood event held to celebrate Granton Information Centre’s pioneering work in 2018.

Dr. Budd told guests: “Around six years ago we became increasingly aware of the crippling nature of the welfare changes being introduced by the Westminster government. We produced a report about people’s experience of welfare change which received national media attention.

“What came out if that was a real sense of hopelessness – we felt our patients, often vulnerable, were increasingly being defeated by a system that was supposed to be there to help them. GPs felt helpless: patients were coming to see them with issues they couldn’t address. Poverty, increasing levels of homelessness, complex benefits issues – they couldn’t do the job they were trained to do.

“However the embedding of welfare rights workers into this bleak landscape has been such a bright spot. As members of our primary care team they have made such a fantastic difference, enabling people to navigate through the incredibly complex benefits system.

“Michelle (GIC’s Michelle Lee – Ed.) was with us at the Access Practice for four years, and she generated around £800,000 a year extra in due benefits – around £1000 per patient, which can make a huge difference to people who are often destitute.

“It’s been a fantastic development: it’s tragic that we still need this service, but it’s been a great benefit to our patients and we are so fortunate to have it. It’s a hugely effective way of enabling people to gain greater control of their lives through addressing poverty.”

Launching in September 2021, 150 GP Practices will be able to refer patients directly to an in-house welfare rights officer for advice on increasing income, social security eligibility, debt resolution, housing, and employability issues as well as helping with representation at tribunals.

The Welfare Advice and Health Partnerships will reduce pressure on GPs and primary care services – allowing them to focus on clinical care and treatment for patients while a dedicated advisor supports them to address their social and economic needs.

Since the start of the coronavirus (COVID-19) pandemic GP practices have reported an increase in the number of patients citing money and housing worries for mental health issues. This funding will enable Welfare Advice and Health Partnerships to be formed as part of COVID-19 Recovery and Resilience plans.

The work will be delivered in collaboration with Public Health Scotland, The Scottish Public Health Network and the Improvement Service.

Social Security Secretary Shirley-Anne Somerville said: “The COVID-19 pandemic has impacted everyone differently and further highlighted how vital it is to ensure support is in place for those who need it, including access to advice to help people overcome issues which are having a negative impact their mental health.

“Evidence has shown that money and welfare advisors in health centres reach people who do not engage with traditional advice services. This is the first time this approach will be delivered at a national scale, and I am sure it will make a difference to households as we focus on our recovery from this crisis.”

Deep End GP and former chair of the Royal College of Practitioners Scotland Dr Carey Lunan said: “This pandemic has shone a spotlight on health and social inequalities for some of our most vulnerable citizens, with the economic impacts being felt most by disadvantaged groups, who already live in precarious financial circumstances.

“Poverty is a fundamental cause of persisting health inequality and as we plan our recovery from COVID-19 we must ensure an appropriate focus on those with the greatest health and social needs, or these inequalities will simply worsen further. More financial security offers more choice, more control – and more hope.”

GP practices and pharmacies open for Easter

Extended opening hours to ensure services available

General practices and community pharmacies will remain open on Good Friday and Easter Monday to help relieve pressure on out-of-hours services this weekend.

GPs will be open to offer treatment for non-coronavirus (COVID-19) related health issues, where it is safe to do so. Community pharmacies have also been requested to remain open where possible to support the wider efforts of the NHS.

Patients with coronavirus (COVID-19) symptoms are asked to check nhsinform.scot/coronavirus first for advice or dial NHS 24 on 111, day or night, if their symptoms worsen or do not improve after seven days.

Health Secretary Jeane Freeman said: “I want to thank all health and social care staff for their continuing extraordinary efforts as we face this pandemic.

“Given ongoing demand on our NHS, I have taken the unusual step of asking GP practices and community pharmacies to remain open on Good Friday and Easter Monday – but only if it is safe to do so.

“Working with the Scottish GP Committee of BMA Scotland, the Scottish Government has agreed an additional £15 million to help GP practices meet the costs of responding to COVID-19.

“Part of this will help to cover the cost of remaining open on Good Friday and Easter Monday and the remainder will help to meet other costs being faced by practices during this difficult time. I have also been clear that the Scottish Government will meet any additional costs incurred by community pharmacies to remain open on these bank holidays.

“As always – if you have a critical medical emergency, whether related to coronavirus or not, phone 999.”

NHS Inform’s coronavirus webpage is still the fastest way for people to get the latest health advice and information.

Support for GP Practices

Additional funding of £15 million will be provided to GP practices to help them cope with extra pressures arising from coronavirus (COVID-19).

Around a third of the funding is intended to allow practices to remain open on Good Friday and Easter Monday if it is safe to do so – helping to alleviate pressures on out-of-hours services.

The remainder will help to cover costs of equipment, additional non-clinical staff, GP partners and locum cover for sickness leave.

Health Secretary Jeane Freeman said: “I want to thank all GP practice staff for their incredible hard work throughout this pandemic. They are doing an invaluable job to keep crucial primary care services going in very challenging circumstances.

“Given the unprecedented situation we are in, I have taken the unusual step of asking GP practices to remain open on Good Friday and Easter Monday – but only if it is safe to do so. This will help to alleviate some pressure from out-of-hours services.

“Working with the Scottish GP Committee of BMA Scotland we have agreed a package of additional funding for GP practices to help them meet some of the costs of responding to COVID-19.  Part of this will help to cover the cost of remaining open on Good Friday and Easter Monday and the remainder will help to meet other costs being faced by practices during this difficult time.”

Chair of the BMA’s Scottish GP Committee Dr Andrew Buist said: “This is an unprecedented time for all of us, and asking GPs to keep their practices open over public holidays is not a request we have taken lightly.

“Practices and out of hours services are working under more pressure than ever during this pandemic and I know GPs across Scotland are willing to put in the extra work required to help the NHS fight this virus.

“Our NHS is changing, and at the forefront of that change is the primary care response. General practice is part of that protective ring around the hospital system that will help us all cope with the surge in demand we are expecting.

“I am extremely proud of how quickly GPs have responded to this challenge with flexibility and ingenuity. There is a huge amount of work being put in from the Scottish Government and across the system and now is the time for us to pull together, for clear thinking and strong leadership.”

£9.34 million funding for improvements to GP practices

GP practices will receive more than £9 million of new funding to upgrade their premises and IT systems supporting better services for local communities.

The funding will facilitate improvements to GP practices and enhancements to make the best use of existing space. It will improve internet connectivity and also support the deployment of Attend Anywhere – an online virtual clinic that patients can link into wherever they are.

Health Secretary Jeane Freeman said: “This is a substantial investment by the Scottish Government which will support GPs, the wider primary care workforce and the communities they serve.

“The upgrades to premises and IT systems will see continued improvements to the delivery of high quality patient care, including the continued deployment of Attend Anywhere in our remote and rural areas.

“This investment is part of a wider commitment to increase general practice funding by £250 million by 2021 as part of an extra investment of £500 million per year for primary care funding. This funding together with our wider reform programme will mean additional staff working in primary care, providing better services for patients and allowing them to see the right person at the right time.”

Scottish GP Committee deputy chair Patricia Moultrie said: “This is welcome funding for GP premises and will allow partners to improve their practices and give much-need updates to IT systems.

“This funding is definitely a step in the right direction in regards to making premises fit for the multidisciplinary teams working within general practice in the future, as we look towards the development of Phase 2 of the GP contract.”

The £9.34 million will be split as below:

  • £5.14 million to fund digitisation of GP paper records and improvements to GP premises

– £5 million allocated to Integration Authorities to carry out digitisation of GP paper records and improvements to GP premises

– £0.14 million to NHS National Services Scotland to digitise paper GP records transferring between paper-light GP practices

  • £4.2 million will support implementation of Primary Care Improvement Plans (PCIPs) and improvements to GP IT, and improve practices’ internet connectivity.

– £2.2 million of this would be targeted to supporting Boards on their implementation of PCIPs and on their improvements to GP IT in 2019-20 and promoting joint working, including specific support to rural and remote areas.

– A further £1.8 million funding would be targeted to making faster progress on two other key areas of supporting infrastructure investment:

– Internet connectivity

– Staff and patient Wi-Fi in practices.

– £600,000 of the £1.8 million is going to be used to pay for the on-going costs of practices which have already had their internet connection upgraded. This cost wasn’t paid from the Primary Care Fund previously and is a direct result of previous investment to improve internet connections. Around £100,000 is identified for upgrading further practice internet connections.

– The remaining £200,000 would be targeted at supporting the deployment of Attend Anywhere to remote and rural GP practices.

  • The new GP contract developed in partnership with the BMA, is helping to cut doctors’ workload. Along with investment in multi-disciplinary teams is making the career even more attractive to new doctors, and helping patients to be seen at the right time by the right person.
  • A central aim of the new GP contract is to focus GP time on complex care, while building capacity in the wider multi-disciplinary team.

 

 

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